We recently had the pleasure of working with Nick in the Claims Department at DOWC (Driver's…read moreOptions & Warranty Corporation). Although Nick specializes in handling claims, he went above and beyond by successfully assisting us with our GAP Insurance needs as well. In addition to this, we experienced an issue with our login information that was tied to our contract number. Nick was very professional and took the time to carefully troubleshoot the issue. Through his strong problem solving skills, he was able to quickly identify the issue and resolve it to our complete satisfaction. We were enormously impressed with Nick's customer service skills, professionalism, and his willingness to go above and beyond. Nick was extremely polite, maintaining professionalism at all times, attentive, and detail oriented in walking us through the GAP information and properly submitting it on our behalf. His attention to detail and his ability to understand the matter and resolve it efficiently left a lasting impression on us. We were so pleased with the outcome that we wanted to take time out of our very busy schedule to recognize Nick for the outstanding service he provided. Nick demonstrated himself to be a constant professional and a valuable representative of DOWC. It is our sincere hope that ownership and upper management at DOWC see this review and recognize the importance of employees like Nick, individuals who not only excel in their positions but also show the ability to multitask and perform beyond expectations. We truly feel that he should be considered for recognition at a management level, such as a promotion. Thank you, Nick, for going above and beyond to care for your customers and to ensure that everything was handled properly. Your professionalism and dedication are greatly appreciated. We will also be leaving this review on social media and with the Better Business Bureau to recognize DOWC as a certifiable business that performs well above expectations and delivers exemplary care to the customers needs and service.

If I could give this company 0 stars, I would definitely do that. I know someone very close to me…read morethat was offered a job with this company and after he excepted the job offer and was given a start date. He put in a two weeks notice at his current company. After he put in his two week notice then he received an email regarding a background check which he had no problem with this company pulling because he knows that he has not had anything on his background in more than 15 years. He has worked very hard over the last 15 to 20 years to turn his life around. He has been to college multiple times and has completed multiple certification programs. He has more than enough experience and he is professional at all times. He has not had any legal issues at any job that he has worked for. In the last 15 to 20 years he has had no work related issues only praises for the great work that he does. This company ran his background after offering him the position and giving him a start date. He was told that due to the information that was found on his background from over 15 years ago that the offer was being rescinded which actually in my opinion is very unprofessional to offer a position and provide a start date then do the research on the person that you have already chosen as a great fit for the position. Simply due to something this person was accused of doing when he was barely an adult. I understand taking accountability for your actions which is why he did not deny the allegations because he shouldn't have been there in the first place. I believe the company did their due diligence as they should have done prior to giving him a start date, he was allowed ample time after he signed and returned the offer letter. He put in a two week notice at his workplace because he was under the impression he was hired. I simply wrote this to make others aware of the backwards process of which they do their hiring. How they treat their employees says alot about the company.

From the moment I entered, I was greeted warmly and Vega help me with my back windshield wiper…read more,even help me installed. He went above and beyond my satisfaction. I highly recommend this place

So here I was in New Jersey with my friends car who is in Connecticut and the battery dies…read more Worse yet it was Memorial Day and called everywhere for a battery because I have to leave that same day. Man was I relieved to not only find Advance Auto Parts open, but they had my battery and they installed it also. Now get this. The technician was Robert and he refused to take a tip!!!! Friendly, professional and quick. Great place that I would highly recommend.

Very insightful! Patient staff, Alex is great! Awesome location with mechanics close by.read more

This review is not for the Pep Boys, which is adjacent to this store. This is for the retail shop…read morethat sells auto parts to its left. I mention this because I noticed that Pep Boys has gotten a lot of negative reviews, and I hope people don't confuse the two. Chris (the manager) and Adam helped me out today with a battery issue. They had to be one of the nicest people around. Adam performed a free battery test. When that came up inconclusive, Chris looked at the engine and tried to troubleshoot. He spent about 30 minutes looking at the car. Extremely knowledgeable and kind. And how much did this all cost? $0.00. Chris explained he's been in the body industry for 40 years and is working in the store as a runup towards retirement. He loves helping people. I intend to buy a battery at the store if it comes out that the battery is at fault. But I wanted to drop a review to thank Chris and Adam for their stellar service. Read the reviews for this store on Google. You'll notice a lot of praise for Chris. He's a good guy. If you need parts or have any questions, definitely check out this place.

Very friendly while telling me they couldn't install the battery due to the complexity of wiring…read moreand all the things that would have to be removed. They offered to help and provide tools. They provided tools and left. Price was good and again, very friendly

Stopped by for two window wipers. Walked in store, got helped right away. Nice guy rang me up and…read morereplaced them for me. I was in and out in 5 minutes. Highly recommend this place!!!

Politi's Car Quest is without question the Best auto parts store in the East Hanover area. They…read morealways stock a Huge selection of quality car parts for any job no matter how large or small. Totally Great and knowledgeable sales counter staff that always finds whatever I need for my trucks. They also have a machine shop on site for resurfacing rotors and alike. I Highly Recommend Politi's Car Quest.

I need wiper blades and a new scraper today due to the ice storm. Politi's is great! The counter…read moreman was friendly and helpful. He showed me how to change my blades so I could continue driving in the snowy weather. I would recommend them since the counter people are very knowledgable and helpful.

This is such a well run Auto Parts Store that features an extensive inventory for just about every…read morejob you're looking to do on your foreign or domestic vehicle. Not the biggest store by any means but they make great use of the space that they do have.    I find prices to be very fair and the parts counter guys are very helpful and knowledgeable especially when you compare them to the larger Auto Parts Chain Stores where they know 'Zero' about 'Zero' and that's putting it nice like ;)

I used to be a car guy in my youth but I must admit, time and technology has left me behind. I have…read morejust recently been going to Lakeland. They are very knowledgeable, friendly, and patient (which I need!). Very helpful.

Been looking for a brake kit for a Shelby waiting for repair. Every where else was out of stock but…read moreKanter still had some. I placed the order and a week later I still had not received notice if they had been shipped. I called customer service and then I was told that when they went to pull the parts that the bin was empty. The inventory was wrong. It would have been nice if I had been told earlier instead of having told my customer the parts were on the way. Don't trust their inventory.

Responded to my concern and corrected my order. Photo on website showed a pair of items but I only…read morereceived one. Shipped me missing item.

They were professional and pay attention to you and listen with respect to the customer. Not many…read moreauto repair places even listen to their customers. And they did a good job with my warranty service on a lifetime alignment that I paid for when I bought my car. The lifetime alignment was a great investment for me!!

Been coming to these guys for a while from exhaust repairs, suspension to wheels and tires. Always…read morebeen quality when it comes to repairs. If you have an inkling of car knowledge, it really helps communicating your issues with them.

Small business that's great for buying items like windshield wipers, headlights, and other small…read morethings you need to repair your car. Super great prices, too. I needed to replace one of my windshield wipers and one of my headlights the other day. The guy behind the counter was more than informative and did not try to give me a hard sell on any of the items. My total came out to $18 dollars (!)... this will run you $50 dollars if you have a mechanic order you the parts and have him do the five minute job for you (at least this is the quote I received from several Caldwell mechanics, which is why the work is done at home.)

I go here all the time for mostly minor items for maintenance of my family's fleet. Two motorcycles…read moreand four cars. I rarely find that they don't have what I need and they get it for me fast if they don't have it.

Make sure you are very clear when speaking with Emilio. He won't tell you how much anything is,…read morecharge you with no explanation of expenses and when you come in to ask for an explanation he will talk over you and belittle you the entire time. Take your car to people who care. Firestone in Parsippany, specifically Emilio Menicucci does not.

stop there to have a nail repaired in the tire Tires had…read moreless than 5000 miles on them Everyone, including the mechanics agreed to fix the tire except for the manager Adony who wanted to sell me 4 brand new tires I didn't have the money for four new tires which I did not need and when I told him this, he refused to fix the tire so I had to go somewhere else