Not sure why I haven't bought here before. This place is great. As for customer service, it's the…read moreluck of the draw: I went in with a part for which I needed a replacement. No identifying marks -- unless you knew where to look. The first woman dismissed me right away, saying they don't carry those parts. The man next to her took the part and went straight to his computer and searched it out. Found it. Amazing! He clearly knew what he was doing; she was clearly a DEI hire. Turns out they don't carry the part, but he found a place that does and printed out that information. Smart customer service. When I went exploring for a door, another store guy saw my lost look, guided me straight to the right aisle and was right on target, including suggestions. So I'm a big fan and would go back, being careful to avoid the DEI hires, of course.

Not coming back here again. Every experience has been unpleasant. Bad service. Rude reps…read more Have been going here for 10 years almost and enough is enough. All the employees act as if they're owed something.

They work very hard. It really gets on people's nerves, this unprofessional approach; you end up…read morewasting the whole day running around after them, going here and there, and the wrong product shows up, or the product isn't available at all. They don't say it's out of stock, and you pay half, take half, and then later find out that the other half isn't there either. If it's not available, can't they just sell something else instead?

This review is long overdue I've been coming here for years and I highly recommend this location…read more The people that work here are so helpful especially Edgar and JR. I do a lot of home projects and they are always willing to help me with recommendations. Super grateful for their help.

Great service, fair pricing and very A to B…read more Bought some samples from Albert who was helpful.

Thank you Adrian. I was looking for some thick, coping tiles for the new stairs built at my house…read more Adrian helped me to find, price, and get all the materials I needed. They have a great Design showroom with a lot of materials and options.

This is a great film location if you're looking for this kind of setting. Good staff with nice…read morefacilities for crafty and plenty of parking! Highly recommended.

Be ready to wait minimum 45 minutes to get loaded. staff is very unprofessional and rude. If you…read moreneed blocks go to any smaller building material store it will save you endless amounts of time, and in the construction business TIME IS MONEY!!

I work as a ranch hand at a pig farm and we are in a relatively remote area. We got a call from Ace…read moreIndustrial Supply and they shipped us a socket set. We hate driving into town to get anything if we don't have to. The package arrived in a few days and I'm happy about the lifetime guarantee. Thank you kindly.

Got a cold call from their sales team promising a bunch of free promotional items, catalog, gloves,…read moresafety glasses, hand cleaner. I figured sure, why not. Then a second call came to "confirm my address" and that's when they slipped in that they'd be throwing in 50 reciprocating blades for $437 that I could "easily return" and just keep the free stuff. When I tried to do exactly that, I was promised a callback from a sales specialist that never came. Took two formal emails and multiple phone calls just to get an RMA started. When they finally sent it, it had the wrong contractor information. Instead of fixing it, they called a month later threatening the full invoice plus a penalty for a return delay they caused. Had to wait another three weeks for corrected paperwork. This is a predatory sales tactic targeting contractors. The whole setup is designed to make returning the product as painful as possible so you just pay the invoice. If you get a cold call from these guys, hang up.

For mechanic this place is perfect. They have a lot of specialty tools that you would need. There…read moreare very few stores like this. It's a better alternative than going to harbor freight or searching for a tool truck.

They have NEVER disappointed. When you need a tool supplier other than an cookie-cutter, faceless…read morebig box, then these are your guys. All in a small, arguably cramped store, they are "GO TO" if you are any kind of informed buyer. And this is across Sherman Way from Home Depot where you're lucky to find anyone who knows #%&*)@!.

Customer service is incredible! Can't say enough about the…read morecustomer service here at IMS. Art went out of his way to make sure we were fully taken care of 5 min before they were supposed to close. And we took an hour to go through our order. Who does that anymore. Love this place.

Walked in to the back area and got yelled at by one of the employees working in the back. If you…read morewant verbal abuse, this is the place to be. This place needs some serious training on customer service. Just remember where your income is coming from. No customer should ever experience such poor behavior.

I have never been more amazed with an entire staff! The entire team from Sevan and Hooshig to the…read moreguys helping me with my bulky items took their time and assisted me with the most detail knowledge and effort. They are the ONLY store in the entire LA area that carries such a wide variety of stock, multiple colors and types of Schluter's and trim that is nearly impossible to find unless you special order. They have it in every color every style every finish and to top it all off everything's in stock and nothing needs to be special order.

They dont have a lot but what they have is low prices. on one item i saved few bucks…read morethis place i would recommend

My contractor friend brought me here to look at tiles and it's a huge upscale warehouse of home…read moreimprovement ideas!! Our sales associate Alex is very friendly and full of great suggestions! I'm looking for a specific tile for my bathroom floor. Alex is AMAZING, sweet and decisive which is a great combination!!

So, I had such a great experience here that I took my clients to buy tile for their new design…read morefacility. We went over the plans in advance and figured out what was needed. Gayane took great care of us. The conversation quickly escalated to slabs. They have an amazing selection and each piece is like art. My client asked if they had any close outs and she showed him $150 slabs. They were rust damaged but there was enough useable material deformity what he wanted to fabricate. I was running late so I put my client in touch with my fabricator and he visited again himself the next day. Gayane told him she had a few more damaged slabs that were $50. My client wanted all 26 she found- some here and some up north. We'd have to take those FOB at the yard up north. My client made arrangements We went today to pay for them and met the GM and kind owner. I had not met them in past visits. They are kind and very knowledgeable. We were promptly told the 9 slabs up north were not available and all were broken. We had only 17 to work with, after spending a ton of time redrawing the plans yesterday to accommodate the slabs rather than the Italian tile we'd chose for the interior. I gave them my resale and my client had cash in hand. we waited for the paperwork. At nearly 4pm and we were told to come back tomorrow because they were having a meeting. I love this place for the beautiful stone that is as beautiful as anything as the Pacific Design Center and am appreciative of how they were able to shift gears from tile to their close out slabs for my client. I always highly recommend this hidden gem of a design resource.