We had a pipe leak that caused water damage through a large part of our home and had never dealt…read morewith anything like this before. We called Smart Dry Restoration and they were able to send someone out quickly, which was a huge relief. The technicians were polite, professional, and very careful while working in our home. They kept things clean and took the time to explain what they were doing without rushing us or making us feel overwhelmed. Given how stressful the situation was, that really mattered to us. The office staff was also easy to work with and stayed in communication throughout the process. They helped coordinate directly with the insurance company, which took a lot of pressure off of us. Overall, the experience was straightforward and reassuring during a tough situation. We're grateful for how they handled everything and would recommend them to anyone dealing with water damage.

I cannot recommend Smart Dry Restoration & Plumbing enough! A good friend of mine recommended…read moreJustin's company, so I already knew he had a great reputation, but seeing the work they did on my parents' bathroom remodel completely blew me away. He took the space to a whole new level. The team was professional, clean, and respectful of my parents' home throughout the entire process. Justin and his team are honest, hardworking, and absolute pros at what they do. My parents are thrilled with their new bathrooms. If you want a contractor you can trust to deliver perfection, call Smart Dry Restoration & Plumbing!

Suli and John arrived on time and were very courteous. Excellent work. Had a leak at the wax seal…read moreunder the toilet. They did all the required steps and promptly started the drying out process. All the work was great. UPDATED: The dry out process took almost a week. Then Chad and the reconstruction crew started their work. They did a beautiful job! There's no way to tell that there was damage to the wood floor, walls, etc. All was replaced and it looks better than before. Their work was excellent. I'd highly recommend them for any restoration work!

Honestly, I wish I wasn't experienced in dealing with water issues occurring at my home. Three…read moretimes, I had to navigate around emergency water situations with our first one being a slab leak, our second being a leaking water heater, and our most recent episode being a sudden burst of water from one of our upstairs toilets. For all three emergencies, I called All American Plumbing to look at the issues and for the first two water issues, American Response Team was the mitigation company that handled the drying out of the water and other abatement issues. For this third emergency All American Dry Out came out and it was great to hear that they are part of All American Plumbing, so God forbid I have another water emergency, I'll only need to go through All American Plumbing to handle everything. Jonathon from All American Dry Out was a really good dude to work with, which doesn't surprise me considering that I haven't had any issues with any of the personnel from All American Plumbing. I'm a Veteran of these water emergencies at our home and I honestly wish I never experienced any of the problems we encountered. Since I dealt with All American Plumbing for the previous two issues, I knew who I was going to call after my wife informed me that we had bubbling on our downstairs ceiling and water coming from our ceiling after she popped the bubble. This emergency happened on a Saturday evening, so I knew that I'd be calling All American Plumbing Monday morning. All American Plumbing is located in Poway, CA and based on my previous dealings with them, they send a team to address our emergency pretty quickly. I contacted Rachel on Monday, who I believe is part owner of the company, and she scheduled a mitigation company to come out first thing Tuesday morning and plumbers to come out after the mitigation company. On Tuesday morning, I met Jonathon from All American Dry Out. It was great to hear from Jonathon that All American Dry Out was part of All American Plumbing and that he had previously worked for American Response Team, but moved over once he heard All American Plumbing would be handling their own mitigation responsibilities. Jonathon handled everything by coordinating a team to set up drying machines for the water, coordinating with an environment company to determine if we had asbestos, calling a pack out company to remove our household goods, and working with my insurance for payment. Having to deal with emergency water damage is very stressful, but Jonathon's professionalism, communication, and responsiveness made our situation less stressful. Anytime I had a question and either called or texted Jonathon, he quickly answered my question. Jonathon even set up a lock box where we could place keys there for the contractors, so that they had access to our home without us needing to be there while work was being done to our home. For the initial mitigation and abatement of this water problem, All American Dry Out quickly addressed what needed to be done before the other things that still need to be worked on. When I had to deal with the two water issues at our home years ago, I had to work with two different companies for the mitigation and the plumbing. With All American Plumbing having their own mitigation segment called All American Dry Out, it was great working with just one company and it was a blessing to work with another good dude, who made a stressful situation not as stressful.

I recently completed a major renovation of my kitchen, master bathroom, and powder room following a…read morewater damage claim, and I couldn't be happier that I chose Coast to Coast. I'm the type of person who is very specific about what I want and I did my homework. I got four different bids for this project, and C2C was the clear winner. Their quote was completely itemized--which I appreciated--and ended up being well under every other retail bid I received. Two people really made the difference: Mary and Bolo. Mary is a literal pro when it comes to the insurance side of things. She worked tirelessly on the supplements to ensure we maximized our RCV payout from our insurance. She caught things the adjuster missed and helped us get the settlement we actually needed to do the job right. Bolo, the project manager, was extremely responsive and reasonable throughout the entire build. Whenever a technical issue came up--even complex stuff like electrical circuit stability or specific plumbing heights--he was there to talk it through and get it handled. One thing I will say for people considering them: you need to be the kind of homeowner who has the capacity to stay on top of the work. If you know exactly what you want and you're willing to stay involved in the day-to-day details, C2C is an incredible solution. It's a partnership, and because I stayed engaged, we were able to hit a level of quality that usually costs twice as much. The house looks amazing (see the photos of the Blue Thunder Quartzite and the Jade tile!). They were fair, they were fast, and most importantly, they were responsive. Highly recommend if you want high-end results without the "luxury markup" of other firms.

This is the second water leak mitigation & restoration we've done with C2C and while the PM on the…read morerestoration portion was outstanding this time, overall, there were more issues with the mitigation than last. Specifically, they subbed out the demo portion to another company which incurred more costs and thus lead to rejection of payment by insurance company. Or rather, it was ruled as costs extending beyond ordinary expenses. Had it been included with the mitigation equipment, the insurance would've likely accepted it, as it did last time. The actual work performed by everyone was great in the end, just as it had been last time. Everything was remediated properly and more importantly, timely. Brandon the PM on mitigation along with David the PM on the restoration side were great, with David being the most responsive and communicative PM I've ever worked with. Meaning, updates everyday, as promised. That was the best part of the whole project for me as an anxious homeowner. I will say that my own insurance agent didn't help matters either in this case. He was super hard to work with and eventually C2C had trouble reaching him. This also soured the whole experience as everyone worked to track him down by phone and to prove that all expenses were legitimate. I'm on the fence as to whether to use C2C again for mitigation. Would not hesitate to use them for restoration though.

We had water damage from kitchen throughout dining. I called Servpro and they arrived quickly. The…read moreproject manager Ralph Del Valle and his cleaning, demo and rebuild crew really went above and beyond to help mitigate our problem and help rebuild our house. Servpro worked with our Insurance company. Servpro haul away all our furnitures and appliances and store to a pod. demo all the floors and dry walls. They dry all the wall and foundation floors as long as it takes. Doing the job right. Then after all the drying activities, it took only 1 week to rebuild out house. The value of waiting patiently paid off in the end. I totally recommend Servpro for any disaster you encounter in your home.

This is my first claim for an incident in my home. I came into the process thinking I would have…read moreto fight tooth and nail to get my home repaired and in the same condition. Ralph Del Valle was an excellent supervisor and his crew were all outstanding people to work with. So far everything in my home is coming together as brand new! Definitely a five star company.

very poor quality job.damaged caused during their service and did not take responsibility Fir…read moreit.Their remediation was poorly done and needed to be redone.Very uncaring attitude towards people needs.just polite in words to get business But don't really care about quality job done.

Thanks to Jose Reyes, Mitigation Department Manager & his team for their help after a pinhole leak…read morecaused damage to walls & floor. Jose came out the same day I called to review damage & we came to an agreement & they put in dehumidifier & fans right away. Jose arranged for asbestos testing for the next morning. It was after 5pm, & he & his team were back early the next morning, the asbestos testing was done & results came back quickly & the IPR team was hard at work to tackle the job & prevent further damage from the leak. Thanks to the IRP team for all their help! Would not hesitate to call again if help is needed!

Restored my house better than the original. Excellent company to repair damaged by flood. Quality…read morework and got done in minimal time. Very impressive!

I recently worked with Ely Rubin and his team to handle a remodel after a flood in my home and I…read morecouldn't be more impressed with their work. From start to finish, Ely was professional, communicative, and incredibly kind and caring. His team was efficient and great to have around. They were all great- special shout out to Mario for always going above and beyond! The remodel turned out great and the entire process was handled with care and attention to detail. It's rare to find a contractor who is both highly skilled and great to work with and cares about you and your home like it's their own. This is exactly what you will get with Ely. I highly recommend him and his team for any project.

From first call through actual service, they are very thorough, timely, friendly reminders, very…read morenice about my calling and changing the items to be cleaned, and then changing the date. George was our technician and he was friendly, on time, explained things completely, and did an AWESOME job! We used them maybe four years ago and I can see why I called them again. They are now the only ones we will ever use. Our neighbor saw the great job and he hired them on the spot and they were out a couple days later. You can't go wrong with them. Plus, steam is the healthier option compared to using chemicals on your carpet that you walk and sit on and breathe your steps all the time.

OMG!! What a pleasure working with these folks! Scheduling was SUPER quick and easy. And Trevin did…read moresuch a fabulous job cleaning our couch and carpeted stairs. Thank you!!

Pacific Flood was professional, responsive, and got the job done for us in a pinch. We discovered…read moremold when redoing the floors in a newer home and Steve was there for us every step of the way. They were fairly priced and easy to work with. Highly recommend them if you need mold remediation.

such a great experience with Steve, Riley, and team! they were always quick to respond and provided…read moregreat service. we had some mold issues coming up in one of our bathrooms and they took care of the problem quickly and effectively. thanks guys!