I had a bad experience regarding a laptop that my daughter left in our room. When we returned and asked at the Front Desk, they contacted the Housekeeping department and told us that nothing had been found and that no items had been left in the room. After insisting and requesting to speak with both the Housekeeping Manager and the Front Desk Manager, the laptop suddenly appeared. It was an uncomfortable situation because it creates a very negative impression and raises concerns about how lost items are handled. Other than that incident, we had a very good experience. The kids absolutely loved the water park, and it was a lot of fun for the whole family. I would also like to recognize the Front Desk team for their excellent customer service, professionalism, and kindness. They deserve a 10 out of 10. And I cannot fail to mention Sandra, the Colombian employee at the restaurant. She was amazing--friendly, charismatic, and provided outstanding customer service. She truly deserves recognition for her excellent work. A perfect 10 out of 10 for Sandra! Overall, we had a good stay, although I believe the hotel's lost-and-found procedures need improvement. read more

Had some inconvenience with the hotel, they rent the room we reserved 3 weeks ago so had to sleep on the ground 1 night, but leaving that behind, all workers here are so friendly specially Sandra, very friendly and help us a lot, literary made us experience better read more

Short version Our check-in experience was terrible. Despite confirming our late arrival, our reservation was cancelled, and we had to rebook after waiting in line. The room smelled awful, the window didn't open, and even after switching rooms the smell remained. The hotel is old, uncomfortable, and poorly maintained. Overall, a very disappointing stay. Our check-in experience at this hotel was a complete fiasco. We arrived in the evening only to discover that our reservation had been cancelled because we were two hours late. This happened despite the fact that we had called and sent messages in advance to confirm our arrival and specifically asked them not to cancel the booking. Nevertheless, the reservation was cancelled, and we were forced to make a new one after already waiting in line. At the front desk, the staff insisted it was our fault for not notifying them, even though we had clearly done so. Unfortunately, the real disappointment began when we entered the room. The smell was extremely unpleasant, and since the window did not open, it was impossible to ventilate the space. We requested a different room, and while the second room was slightly better, it still had an unpleasant odor. The pool area was also difficult to tolerate due to a very strong chlorine smell. Overall, the hotel feels very outdated and poorly maintained, making it hard to relax. Even the bar was closed throughout our stay. Overall, a very disappointing experience read more

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We stayed here for two nights. We had clothing and items stolen from our room. Management did not want to reimburse us for those items. We had the receipts. It wasn't a lot of money. We did lock up our purses and our wallets and our medication. But the clothes that my son had worn the day before that he had just purchased an international place were missing. I filed a report with the Orange County sheriffs department. They were glad to come out and meet us. I find it unfortunate that a resort would allow this to happen and not either reimburse the guest or make some sort of concession. So if you're going to stay here be aware. The rooms are very noisy. They are all conjoined rooms and there are no rugs, so sound bounces around all over the place. You can hear your neighbors and kids screaming. This is the place to come if you want to rave out and party. When we got back the second night, the security gate was wide open. There was not a parking spot to be found. So we don't know who was in and out of the parking areas. Some of the rooms are renovated and some are not, One of the parties we were traveling with did not get the room she requested. It was old and outdated.Housekeeping is very slow on the first day we checked in the room wasn't done on time. Because someone was probably taking their time going through people's belongings. And there is a consistent aroma of marijuana wafting out several rooms. But to each his own. Maybe that's your thing. I give it a one star. We'll see if something comes of this, I wasn't asking for much just for them to cover what their person has stolen. Poor management, dishonest staff. Otherwise it was Okay. They seem to try hard but a few apples you know... that's my WORD. read more

There is a guy in house keeping that was jacking off in the building, I saw it happen and I asked for his name, it was Jeremiah Desselles. This is disgusting and needs to stop. When I questioned him about it he called me a faggot read more

My family had a fun time at CoCo Key because the water park itself was great for the kids, but there were several issues that kept our stay from being better. The biggest disappointment was the extra fees. Between resort fees and parking, the final cost ended up being higher than expected. Another issue was the noise level. The walls seemed thin, and it was easy to hear people in nearby rooms and walking through the hallways late at night. Housekeeping service was also inconsistent during our stay, and it sometimes took longer than expected to get fresh towels. Food options on-site were convenient but expensive for what was offered. While the water park and family-friendly atmosphere were positives, the resort would benefit from better maintenance and investment in its amenities. With functioning arcade games, a refreshed mini golf course, and updated facilities, the overall guest experience would improve significantly. One thing prospective guests should know is that there isn't a huge amount to do beyond the water park and a few additional attractions. We originally booked a longer stay but ended up checking out a day early because we felt we had already experienced everything the resort had to offer. For most families with kids, one or two nights is probably enough time to enjoy the water park and explore the amenities. read more

I was pretty impressed by this place. We came here for a family/water park day (did not stay at the hotel) and it was worth it. For two people, we spent $120 for a private cabana, $10 meal voucher, $10 arcade credit and waterpark access. Paid parking for $12. Drinks at the bar were strong. Food was fresh. Employees were nice and the waterpark itself was kept in good condition. The lifeguards were alert. Thank you, Hillary for bartending for us and my whole family over the weekend! We're already talking about our next visit. Definitely worth the price without breaking your wallet. **FAMILY FRIENDLY WATERPARK** read more

We got free tickets for two dates with an "end of year" promotion. Even so, it wasn't too crowded...we'll be back next month! My 7 year old had a blast. She went on most rides alone (water was WAY too cold for me). Most families seemed to be doing the same...the park is small with lots of staff present. read more

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I recently stayed at the CoCo Key Orlando Resort and overall had a great experience! Check-In Experience I arrived earlier than the standard check-in time and learned they charge a $50 early check-in fee. Since I didn't want to pay the extra cost, I left to do something else to pass the time and returned later. When I did check in, Brian assisted me, and he made the process incredibly easy and stress-free. I appreciated how friendly and helpful he was from start to finish. Room & Comfort I booked the King Suite. While the room was clean, comfortable, and spacious, it's not very upscale or modern it definitely has more of a motel-style vibe. That being said, it met my needs perfectly, and the best part was that it was located right near the entrance to the waterpark. As a mom traveling with my 7-month-old son and a stroller, that convenience was a huge plus! Resort Fees & Parking Just a heads-up breakfast is not included, and there's an additional charge for parking. You pay for everything in full at check-in, so it's best to be prepared for those extra costs. Breakfast Experience I decided to try the breakfast, and it was excellent! A big shoutout to Sandra, Valentina, Eli, and Marin, who were so kind and helpful. Since it was just me and my baby, they stepped in to help me juggle making a waffle and getting eggs and bacon. That level of service really made a difference in my morning. Waterpark & Activities The waterpark has a lot to offer for kids of all ages. Even though my son is only 7 months old, we spent time in the low areas and had a blast. For families with older kids, there are several fun slides both small ones you can go on with little ones and big ones for the thrill seekers. Check-Out Checking out was a breeze. I simply gave my room number and name, and that was it quick and easy! Overall While the rooms could use a bit of updating, the service, convenience, and amenities more than made up for it. The friendly staff, great breakfast, and family-friendly waterpark make it a fun and practical choice, especially for families with young children. I'd happily return for another stay. read more

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Edgar is the best bartender and truthfully employee at this place. He is insanely kind and polite but the best part is how professional he is. 100000/10 read more

CoCo Key - Resorts Near Me - Orlando, Florida

Marlin & Hasbleidy went above and beyond to make us feel welcome at breakfast! It was delicious and they were very hospitable! Super nice! Thank you for making my girls feel special :) read more

CoCo Key - Marlin y Hasbleidy so sweet! - Resorts Near Me - Orlando, Florida

We really enjoyed our stay at the hotel and all the fun amenities they have. We loved the water park, pools and hot tub. We also enjoyed the bar and food for breakfast and lunch. My only two complaints is there isn't any elevators to go on the second floor with luggage easily and a lot of the staff that works the property don't communicate well when looking for help. But we had a great time and I appreciate all the fun nightly themes they have too like the foam party read more

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*Review of Water Park Only* My family and I came here for the day to enjoy the water park and it was such a fun experience! Check in was fast and efficient and the girl was very nice. Once we had our wrist bands we were able to enter the pool and water park area. The park has 4 big slides, and a splash house with 4 smaller slides. Unfortunately two of the slides were not in service in the water house, but that was ok. We still had enough slides to keep us entertained. There is also a coveted pool which was nice to take a break from the heat, but it was very full of kids so it wasn't very relaxing. If you have little ones, there is a separate splash pad/zone for them which is a great size and had a couple of small slides. Super cute and something for everyone! They have an arcade and serve food and drinks, including alcoholic beverages. The drinks looked and sounded yummy, but were very expensive in my opinion, so I refrained from getting one. I did get my little ones virgin smoothies which they enjoyed. The facility also provided towels, which was great. You can really just come and spend the day worry free. My only complaint would be the lounge chairs. They were limited and ALL broken. It was crazy. They really need to replace all the chairs and provide a few more. That would make it a perfect experience. read more

This place is awful will never be returning. Waste of money... Got there around 1pm and understood that check in is 4pm but thought hey maybe by 3pm it will be ready. Nope actually I was totally cool they said my room won't be ready until 4pm so I hung out got some work done went back up at 4pm with my luggage and was told my room still isn't ready and they will call me when it's ready. Fast Forward 5pm my room is ready. The room stunk off off brand cleaning supplies that lingered for two full days the room just felt off like someone legit was just throwing up in there or there was a murder in there. The parking lot is legit scary and the entire hotel stinks of weed and drug dealers. I would pass and look to spend a little more money somewhere else. read more

Would Not Stay Here Again The photos online look great, but unfortunately that's where the positives end. We checked into a room that was completely unacceptable. The bedding was filthy, covered in hair, and the pull-out couch had stained sheets. We even found what looked like a bed bug in the bed. The bathroom plug socket had been filled with caulk, which didn't feel safe at all. We were moved to another room, which we were told was a "show room," but it had just as many issues. The door wouldn't lock properly from the inside, there was a large gap under the door, and the toilet was so poorly placed that the bathroom door wouldn't open without hitting it. Both rooms had strong, unpleasant smells that made it hard to sleep. We booked for 5 people but were only given breakfast for 4, which was frustrating. The biggest concern was safety around the pool. The lifeguards were constantly on their phones and not paying attention, which is unacceptable, especially with children around. The only positive was Sandra in the breakfast area, who was kind and helpful. She was the only staff member who seemed to genuinely care. Overall, a very disappointing experience. If we could have left and stayed somewhere else, we would have. read more

I have stayef at coco key now for second time, kids love it. the room wasn't a brand new one like stated in the Expedia's ticket- but whatever my kids enjoyed the amenities a lot! we got a buffet voucher for 2 days- and I have to brag on Sandra here - total powerhouse! she's incredibly fast and on point! as someone in the service industry also I APPRECIATE you Sandra! thank you for your hard work and astounding services! read more

We had breakfast at the buffet our first morning and Sandra was so sweet and welcoming! She felt like family and made my brother feel special on his birthday. read more

CoCo Key - Breakfast buffet - Resorts Near Me - Orlando, Florida

Pros: Fun waterpark (closed for day and a half of our visit). Nice pools. Great location. Cons: Bad Service, Overpriced and Horrible Food, outdated rooms. Booked this through Sam's club. When we arrived, they couldn't find our reservation and the one person working took our ID and disappeared for about 20 min. After finally finding the reservation, we were told we needed to pay another $150 for parking and resort fees. In addition, they informed us that most of the waterpark was closed. Luckily it opened the last afternoon of our visit. We ordered lunch at their restaurant which included an inedible chicken Caesar salad and buffalo chicken wrap. Our waitress told us we still had to pay when we sent the salad back even though we didn't ask for a refund. Rude service. We came based on the website pics and are very disappointed. Will definitely share our experience to prevent others from falling into the same money trap. read more

I sent this to the management team. DO NOT STAY AT THIS MOTEL!! Dear Management Team, I am writing to formally complain about the extremely poor experience my family and I had during our recent stay at CoCo Key Hotel & Water Park Orlando. What occurred went far beyond a simple inconvenience and reflects serious failures in customer service, communication, and basic hospitality. To begin, despite having a confirmed reservation, our originally booked room was given away and we were downgraded without prior notice or a reasonable explanation. This alone set the tone for the rest of our stay and caused immediate frustration. At check-in, Christopher at the front desk issued us an incorrect key card. We then spent approximately 25 minutes attempting to access our assigned building, only to find that the key card did not work at all. We were forced to walk all the way back to the lobby to address the issue. After returning to the building, the key card still did not work for our room. In desperation, we tried multiple rooms on our floor, thinking the room number might be incorrect, only to discover later that the door required the handle to be pulled upwards, something that was never explained to us. This entire ordeal was exhausting, confusing, and completely avoidable. As if that were not enough, at 9:00 AM the following morning, housekeeping aggressively banged on our door and woke everyone in our room. This was entirely inappropriate and unacceptable, especially after the stressful night we had already endured. What made this experience worse was the lack of empathy or accountability from staff. I had to repeatedly advocate and essentially beg for any form of compensation for what we went through. The concessions offered -- a late checkout and a waived resort fee -- felt dismissive and inadequate given the magnitude of the issues. I then spoke with George Martinez, the manager, who showed little concern for the disruption, stress, and inconvenience we experienced. I had to grovel just to receive breakfast as a gesture of goodwill. His demeanor made it clear that our experience and discomfort were of little importance. Additionally, Christopher's behavior throughout our interactions was rude, unprofessional, and came across as evasive rather than helpful. This stay was supposed to be part of a family vacation, and instead it became a source of frustration, lost time, and unnecessary stress. At no point did we feel valued as paying guests. I expect this complaint to be taken seriously and reviewed by upper management. At minimum, I believe meaningful compensation and a formal acknowledgment of these failures are warranted. I look forward to your response. read more

This place has changed so much over the years. Take a look at the new changes. Rooms are being updated and all food and beverage area are getting some huge upgrades. Check out the photos. read more

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The experience at first was going just fine, however it was ruined when a certian horrendous smell started emitting from a room, where I see a Caucasian gentleman who introduced himself as Jeremiah was there in a corner smoking something with am intense aroma, when asked of this he was very rude and belligerent not making much sense at all read more

OK, this place you get what you pay for the rooms and bathrooms were not the cleanest by any means and the pool area was kept pretty clean. I don't have any complaints there. Breakfast is absolutely horrible. Everything's either overcooked or undercooked so I suggest either you walk next-door to Dunkin' Donuts or just bring a cooler to your room and keep all your food there because honestly, even though the breakfast is pay for an adult, get a child free it's kind of gross but other than that all in all can't really complain like I said you get what you pay for. read more

CoCo Key - Slide - Resorts Near Me - Orlando, Florida

UNSAFE!!! Stay away from CocoKey Resort in Orlando!!!!!!! I've been traveling for over 22 years with my children's sports and I've never felt so unsafe or grossed out by a lodging facility. Can't say hotel because it's definitely a motel category. My poor teenager said mom I don't feel safe here can we leave. That interior door shown on the video by the restroom doesn't lock and yet it has another door that can access the room we were given. There are approximately 9 buildings in this facility and we were placed in a building with no other occupants and yet they claimed they were at full capacity during check-in; yet when we walked around our building no other souls were around (outside or even in the rooms) and all upstairs and downstairs rooms (2 floor building) had blinds fully open with no one inside the rooms. When we went to the lobby and asked for a supervisor, they claimed no supervisors were in. I told them how unsafe we felt and he didn't apologize. It don't even phase him. He also stated that if we wanted another room we needed to pay more and the money for my 3 night stay wouldn't be returned. Stay alert, stay safe, and stay out of this place!!!!!!!!! Smells horrible, tub doesn't drain, and opening the front door of this room requires full force! read more

CoCo Key - Resorts Near Me - Orlando, Florida

The hotel is nice but the rooms are horrible. The AC units are extremely loud and the heat portion didn't go above 78 at night and we froze. It did not properly heat the bedroom and we only had a standard king room. The beds are hard as a brick and the pillows and blankets were not any better. The walls are super thin you can hear the conversation of your neighbors and anyone walking past. So if you are here to use the amenities you are fine but if you need to relax or sleep at all... dont count on it. The staff are super friendly! read more

This was a great stay! Water was a little cold but morning breakfast was great with Ms. Sandra our waitress. Nice lady and very helpful

Sandra fue súper amable, atenta y siempre con una sonrisa. La vi caminando de un lado a otro, atendiendo los clientes y asegurándose que hubiera de toda la comida y fresca read more

Went here for a kids birthday party. It's a decent water park. Has 3 slides, kids area, and a covered heated pool. Plenty of lifeguards. They also have an arcade area in the dinning. Food prices are pricy for the quality. Very limited choices. read more

CoCo Key - Resorts Near Me - Orlando, Florida

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Chose this resort for the water park. Requested a room as far from noise as possible , woken up at 7am by a jackhammer above us . Next , power saw . Management changed our room to an upgrade in the tower . That was awesome. Water park was a bonus. So much fun. Arcade was fun too. The location was perfect. Price was actually crazy to me for all they offer. Definitely recommend and would stay here again. read more

When we arrived to check it they only had one service rep so it made things difficult with the Long line. When we entered the room it had like a old odor like it had not been attended too before check in, the carpet was worn in spot & shower rod had rust on it along with the ac running hard & loud. Other than that the kids enjoyed the water park there several times so it was ok read more

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Coco key has become a family favorite for a weekend getaway. My kids love it here. We always select a poolside room so that we can overlook the water park. My favorite feature is that they provided bracelets as room keys which is amazing so that you don't have to worry about where to put it! I'm not sure if they still do it as we didn't get that option the last time we went. The water park is big enough for me to feel comfortable allowing my oldest to roam around in and it's not too small to whereas the adults can't join in on the fun. There's many options when it comes to entertainment, with pool/foam parties, DJ's and an arcade. I love that they offer the breakfast buffet as well as other food options whether you choose to order in the resort or walk down the street as it is perfectly located near several dining and outside entertainment options. We definitely will continue to go here. read more

Shame on Universal for partnering with this property. Unsanitary. Hotel room was very, very gross. See my photos. Like many other guest reviews state, we had to check out early and go to another hotel. I don't even care about a refund. This place is ghetto. What appears to be pubic hair in bathtub, rust and massive dust on air vents, unknown cream colored "stuff" on mirror and floor....see photos. As a father, I am embarrassed to have had my kids stay in such an unclean hotel. We were here over the holidays and we couldn't change hotels as there were no vacancies anywhere until the last night. (It is actually a motel, which makes the "resort" fee laughable.) we didn't use the "waterpark". If the room wasn't clean, imagine the cleanliness of the water. Staff is great and helpful. In this market I assume it is hard to keep good staff and I am guessing these outstanding employees leave after a while to go to a better property. read more

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Every year we take our kids on a trip before summer ends and the school year begins. August 2022 this was the hotel we chose, we did 2 days and 1 night and honestly it was more than enough time to realize it wasn't a place we would visit again. We saw the water slide from the highway every time we passed. The waterslides are fun but with the limited hours and Florida weather both days we had to get out of the water very early. The hotel itself felt dated and the room wasn't as clean as you'd expect. Nothing is included in the cost of the room so we did breakfast, lunch, and dinner outside of the resort. The pools didn't feel clean and neither did the pool deck or surrounding areas. I waited over 25 minutes in line for our "free drink" and another 30 for our paid drink! They only had one bartender working when the hotel was at capacity. Most of the games in the game room weren't working. It's a decent hotel, just needs to be run better! read more

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It's a hidden gem. For me, it's a perfect getaway. It almost has everything. There are lots of vending machines and ice makers. Love the cotton candy vending machine. A restaurant with an arcade. A bar for adults and Starbucks. Gym and lots of chairs to hang out with. My room pool view was okay. Price wise is great. ... We enjoyed our stay. We eat,play, and swim. It's for family with small children. ... read more

CoCo Key - Water fun. ... - Resorts Near Me - Orlando, Florida

The room smelled musty, there is a big space in the room with nothing, would have been nice for a table and chairs. Found 2 bed bugs. No microwave. Beds move easily on the laminate flooring and also are very creaky when you get on and off. Water park is decent however the floors are rough and my skin is tore off. If you really want to use this Waterpark I would recommend staying at a different hotel and getting a day pass for just the water park. read more

CoCo Key - Resorts Near Me - Orlando, Florida

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If I could give 0 stars I would. The water park and room was amazing! We are locals and just wanted a little get away but NEVER again. I checked out on Sunday and then Monday morning while at work I received a bank notification stating I paid $63.75 for breakfast at 9:26am?!? I called to ask about the charge and was told that I charged it to my room since the machine was not working. Ma'am I checked out yesterday and never charged anything to my room. They sent a receipt "with my signature" showing I ok'd it. It wasn't my signature, not even close! I explained that I spent hundreds of dollars during my visit but this was not my charge. They refuse to refund me stating it was in fact my charge. Even the supervisor was useless! Planned on having my daughter's 13th birthday party there but not anymore. Careful if you stay. Get a prepaid card for all purchases there. read more

I want to start off about the arcade. It was decent but what really lingered about our experience there was the fact that we had our 3 year old picking out her toys she wanted to buy with her tickets.. and she couldn't really show us what she wanted because she could describe what she was pointing too. We asked if we could go a tiny bit behind the counter (which is completely open btw) so she can point to the toy she was talking about. One guy shrugged so my husband brought her a little behind the counter. What seemed like the manager, did not appreciate that I guess and said "I really cannot have you guys behind the counter. You guys need to go back on the other side. There are too many people behind this counter." Now I am all for following rules. It wasn't the rule that bothered me, it's the fact that she acted like she was a bank teller, handling ticket currency, with a bunch of dollar store, toys extremely rude as if this was an urgent matter. There was no reason she couldn't have said "oh, I'm sorry to guys, we can't have anyone behind the counter" and got up from her chair and assisted us with picking out her toy. Instead we couldn't shake their attention from talking to one another and we had to patiently wait until they were all done talking to tell them which ones we wanted. If you'd like to go to an arcade where the manager is unfriendly and hates her job, here is the place to go! The pool and water park is okay. It smells so strongly of bleach as if they used three times the amount of chlorine necessary. The locker rooms where you shower have fuzzy mold growing on the floors and the shower sprayers barely work. Wouldn't come here again. With a few upgrades I might've given it another shot but not with them hiring employees like that. Nope read more

For kids under 10. Not enough tubes for everyone you will have to wait. Had a 1 hr rain delay then an 1 of anyone using the large park. Forcing you to buy their food and drinks $$$. So in an insulated cup $21 and $18 refill. The same for an alcoholic adult drink . Staff is a bunch of rude kids working here. Not enough tubes for everyone. We will not be back plenary more water parks in FL. I might pay more but much better service. read more

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While checking in I was told I had a bill for over $700. The reservation was paid in full before arrival. We were hit with an additional $200 of fees upon check in on top of the $150 of fees paid at booking. We got to our room at 5:30, check in was at 4, and they had just started cleaning our room. Due to not being able to access our room they waived the additional fees they charged me. Fast forward to bed time when my kids were in the shower. I grabbed towels to find black curly hairs on one and a red substance appearing to be blood on the other. I asked the front desk for new towels, showed them the photos of the towels I had and informed them the kids were currently in the shower. They said they would have towels brought right down. 20+ minutes of no towels I walked to the lobby to request them again as no one was answering the front desk phone. I was told house keeping was "processing" the request for towels. I found the pool towels being restocked and grabbed some myself read more

Everything was perfect! Food was fine. Horrible weather. Slides are fun! Rooms were OK. read more

CoCo Key - Luau party - Resorts Near Me - Orlando, Florida

My husband purchased a Groupon mystery getaway for $199 each person. I guess this was our way of being more adventurous. Two weeks before our travel we received the email with our flight and lodging information. I did not read reviews as I wanted to have an open mind. The establishment charges $35 for parking and $45-$46 daily in resort fees. Upon checking in, you are given wrist bands which are also your room keys. You are also given a key card to access the parking lot. A brochure with map and details of activities was also provided. We stayed in a connecting room with a couple of doors connected to two rooms. I am not a fan of connecting rooms unless I am with family. We stayed in room 4104. The room was clean. We had two double beds. The beds and pillows help up well. The towels were thin and short. The toilet flushed, but you had to hold the level until all water flushed down. Cleaning service is offered for guests staying 4 or more nights. Fresh towels and trash removal is offered daily to all guests. I looked online to see their prices, and based on the prices I found, I do not believe the value is there. read more

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