I did not like my stay. the rooms look nothing like the pictures. the lack of view genuinely sucks the life out of me when I look out of the window; which might have been my issue to address but even if I wanted to look, I couldn't because of the broken blinds. I was with my sisters and the best part of this were the Starbucks and ice cream shop in the hotel. we found a cockroach crawling on the table as well, which is what made me write this review in the first place. if you have a child that is 5 or younger the waterpark and pool will be fun, however if you have a fully developed frontal lobe, do NOT book this hotel. Nothing is complimentary but the things in the bathroom, the rooms are bleak, and it makes me sad; I do not like being sad. the water pressure from the shower is awful and the soap is slimy. You are way better off booking another hotel; ANY. OTHER. HOTEL. Heed my words when I tell you, if spending money is an issue, DO NOT SETTLE FOR THIS PLACE AND WAIT UNTIL YOU ARE IN THE FINANCIAL PLACE TO GET A BETTER HOTEL. Hope this finds you peace in your booking read more

I'll start by saying this place is literally OK. It's not amazing, it's not terrible. Could it be better? Yeah. We've been here twice and the rooms we stayed in were fine. Clean and decently comfortable. I always check every hotel room for bed bugs every time and have never found any evidence here. So no complaints on the room. The water park is nice, it's the only reason we come here really. They always have plenty of towels for all the guests, however you're not allowed to take the towels out of the water park area and into the locker room, and there's no towels in the locker rooms, so that's annoying. It seems like there's always a few waterslides that are shut down. And on a busy Sunday, they shut down half the waterpark for a foam party that didn't even start on time. The majority of guests were sitting around waiting, unable to go on any slides until the foam party was over even though only one small area was being utilized for the foam. Then it took an exceedingly long time for all the foam to be cleaned up so that the rest of the waterslides could be used again. So, if you're going here for the waterslides, be aware that a foam party could take place and effectively shut most of the slides down. Anyway, this place is definitely overpriced for what it is, and charging a resort fee on top of it is kind of ridiculous since this is definitely not a resort. But it's decently fun, so there's that. read more

The room are like if you where you where in a motel and there a cockroach's the only good thing ok the fake resort was the water park DON'T RECOMMEND!!!!!! read more

The resort was better then I was expecting due to the reviews that I read as we pulled up to the hotel. The rooms were nice but the bed was definitely not comfortable to the point I woke up sore both mornings. The kids loved the water park and adored their first aid lesson taught by the staff. We were there for a Girl Scout event and they even earned a patch. The rum punch made me feel like I was back in Jamaica. Some of the negatives, house keeping didn't come until almost 530 pm so we were back in the room and the beds were super uncomfortable. read more

Great family friendly hotel with an indoor and outdoor water park catered more for the younger crowd but there is a regular pool closer to the front desk area and some cool water slides that teens and adults can enjoy as well. They have everything from cheap to a little expensive such as food mart, gifts shop, game room, restaurant, ice cream and poolside bar and grill, laundry facilities and lots of shaded areas to relax at. Rooms are standard decor they do have kid suites and walking distance to numerous restaurants, stores and activities! Only few minutes to Universal Studios! read more

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You get what you pay for. We did an overnight trip and our kids had a great time! Ages 9-13. It's a little out dated but the room was nice and clean. Food was a little expensive. Do not pay for the early check in! We got there at 2:30 and I refused it and 5 minutes later they called and told me our room was ready. Perfect for a weekend getaway with kids. Would definitely go again. read more

I wouldn't recommend this Motel to anyone. The lobby is very deceiving. Big, clean and bright. The rooms themselves were dirty (despite daily servicing), cold and dark. You can hear your neighbours as if they were in your room. We shared two doors with neighbours so it was contant. We had planned to stay at this "hotel" for a week specifically for the waterpark... which we never used because it was FREEZING. Get hypothermia type of freezing. My two year olds lips went blue after 1 slide and he did not want anything to do with it so we had to spend all our time in the smaller pool that was a bit warmer. And that's saying a lot because he was playing in the ocean mid march no problem, IN CANADA... lol. The hot tub was definitely the best park of our stay. Although it could use a cleaning as well and the surface is very uncomfortable to sit on. Even walking in the pool hurt your feet. It seems everyone in the hotel used the one pool as the waterpark was unbearable. So at times it was extremely crowded. The hotel itself is definitely a zero star kind of hotel. The staff were okay, I honestly wouldn't say they were happy to help though. We were told by the hotel staff to go buy our Disney tickets at the kiosk in the hotel lobby. So we did. We were told if we went and did a 90 minute tour of another hotel property (holiday Inn) we would receive a discount on our Disney tickets. So we did! 4 hours later we realized we were suckered into a timeshare presentation. There went a good chunk of our day. Not to mention these people didn't care if you said no. They just kept on trying to convince you that spending $50,000usd would save you thousands in the long run..... no. No it doesn't. Don't fall for it!!! The discount was nice but NOT worth loosing 4 hours out of our pool day. In conclusion, not only do I not recommend staying at the CoCoKey resort or even spending the day there. I will also never stay at a Holiday Inn after being bombarded at a time share presentation. read more

We stayed there three nights and two days on a long weekend getaway. We were in the area to head to the parks; it's close and convenient to it. They also offer a free shuttle to the parks. Check in was at 4 pm; we got there a little early and they were preparing our rooms still. They were able to squeeze us in a bit earlier since we just want to get settled in. Check in was easy. The room was clean and dated. The shower pressure was good and hot. Our sink was clogged or something, the water went down really slow. I found it weird they didn't have curtains, I felt like people can see through the cracks of our blinds. You can definitely hear people walking back and forth right outside; they started early too! We were right next to the convenient stores so it was a high traffic area. The waterpark was pretty big. They had three high water slides; I got on two. There's a kids section as well. The tiki bar was pretty nice; loved their key lime margaritas. I can't say much about the restaurants because we didn't dine in there. The convenience store was on the pricey side. If you have kids, they will probably love this place. We hung out at the quiet pool area with a hot tub. Overall, it's a decent place to stay; not fancy but still nice and we were mainly there to sleep. Ps. They do charge a resort fee like most places around here. read more

CoCo Key - Key lime margarita - Resorts Near Me - Orlando, Florida

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It was dirty, motel 6 with a seedy vibe. I was paranoid of bed bugs and couldn't sleep at all. My kids had fun. The slide water however was crazy cold and they wouldn't go down it. Staff was friendly but that hotel motel dump needs an overhaul. The lobby is deceiving. Looks so nice and fresh but the rooms are trash. read more

The lobby is shiny and clean, but don't be fooled. We checked in, to discover there is a lovely hidden extra fee of $100 bucks upon checking in (that explains why it was so affordable on a search engine). Then head to the room to find stains on the pillow, hairballs on the floor and it looks like a badger was set loose upon the bedframe and walls. Their only saving grace is that you can text the manager and ask them to clean the room (which is sort of bare minimum expectation one would hope). If you have 6 children and you are used to such environments probably don't matter much and $100 bucks to unleash your children upon a small water park for the day is nothing. If you seek basic amenities, seek elsewhere. I discovered it is difficult to get into Universal and Disney from anywhere BUT their own resort hotels. So if you are hoping to commute every day, just bite the bullet and stay at their resorts. read more

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Start by saying we only came for the water park and the place is a little run down, but everything is in working order - a great place to take younger and not so young kids for a day at a water park! The staff was super friendly and helpful when I accidentally left my phone behind in one of the paid lockers. The lifeguards were very attentive and the teens running the slides made sure that the older kids didn't run over the littler ones waiting to go down the slides. There's a covered area so that even little ones aren't stuck out in the sun for too long and you have a place to keep your towels dry during the occasional afternoon shower. Overall my 4 and 7 year old had a blast and there was enough to keep them occupied there for the full day. read more

Stayed last night at this hotel- it's a average. Has a water park for the kids which is nice.

Come for a weekend get away and had a great stay in Coco Key. They have the basic and they have a nice service. Our double queen room was great, clean, and comfortable. They keep their pools clean and they also have a shuttle that takes you to Universal. Everything is in close proximity, will come back. Only thing that bother me was a small water leak problem after we used the shower. Since we couldn't get it to stop dropping small drops of water inside the tub. Which honestly wasn't that terrible. read more

CoCo Key - Pool by main lobby - Resorts Near Me - Orlando, Florida

ROACHES. ROACHES. ROACHES! the water park is nice but the rooms are disgusting. i saw 2 roaches in my room. It was 1 am and I checked out immediately and requested a refund. From the staffs reaction, I can tell that this is a common occurrence. I was told that someone would reach out to me regarding the issue but...nothing. No one answers the phone. Ever. So I stopped by 2 days later and requested to speak with a manager. The girl at the front desk was very dismissive but she got the manager quickly when I began speaking to a potential customer. It's such a shame. This place has potential but me taking roaches home is a non negotiable. The vibe I got was that the staff didn't care so I know the infestation will only get worse. read more

NOT AS ADVERTISED - the whole place looks like an OLD MOTEL .... elevators are barely moving. Everything is unbelievably outdated. The place hasn't got a renovation in more than 20+ years YOU WON'T GET THE HOUSEKEEPING UNLESS YOU ASK FOR IT. Huge lines at front desk. The only thing my kids enjoyed was the water park. Pools are FULL OF PEOPLE. Nobody is social distancing and so many ppl not wearing masks. People just jump into elevators. I was shocked of the COVID DISOBEDIENCE. Disgusting place. Very dirty looking. You can find a better deal. read more

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Great place for the kiddos The bar by Pool was a plus for me. Every and any restaurant is in walking distant. Awesome location after driving for hours on the road. "LET THEM BABIES GET ON THE SLIDE INTO THE POOL" read more

CoCo Key - THIS LADY RIGHT HERE NYLIAN IS THE GREATEST‼ TIP THIS WOMAN ‼ - Resorts Near Me - Orlando, Florida

Great check in experience! Mr. More was very helpful and polite! Answered every question and informed us about other things we haven't thought of. We had a very late check in and he was waiting and made our check in very easy and quick. Our room was nicer than I expected. Comfy beds, great air conditioner, fridge and etc. The property has everything! Laundry, arcade, and other perks outside of the water park. read more

Stayed for one night and payed extra for VIP which included early check in and a late check out. Other than that overall it was not worth the $400 it cost. The waterpark was small and they closed when it thundered which is to be expected but kept it closed with only light rain. On Sunday they didn't open the water park area until 11am. Check out is at 10 am if we were aware of that we never would have stayed. Breakfast was included in the vip upgrade and I couldn't make myself eat anything but a piece of raisin toast. Jail food is honestly better. The food from the other place there is good. The arcade is nice but game play is ridiculously over priced and prizes redeemed by tickets won don't justify the cost. But that's any arcade really. There's not enough chairs and tables to accommodate the amount of people they allow in there. Not in the water park area and definitely not in the breakfast area nor the lunch restaurant. My son had fun but we won't be back. read more

Let me be the million person to say This should not be labeled as a resort I'm going to pray when I go to front desk in the am , I get help . I let the phone ring to front desk & no one picked up . Me & my entire family has Ashtma. I also have a senior citizen with me this is bad for all of our health . This room smells like mold & mildew (FILTHY). I even sprayed air freshener & went brought a candle i'm scared to light. THE SHEETS SMELL LIKE VINEGAR & OLD . Not a fresh smell at all . We drove 16hrs from Houston to enjoy our daughter 10th birthday. I'm very dissatisfied this is very unsanitary & a disgrace . There is also bugs flying in the room my son literally killed 3 within 30 mins . I also saw 2 roaches while in the restroom I'm scared more may be in our beds they have to do better . The way the lobby looks you would have never thought the rooms was in this condition at all . The lady Ashanti was so nice while checking in but these rooms are VERY OLD & A BIG JOKE FOR THE MONEY WE PAID . I will be extremely sick if I stay here another day. It's 3:00am I woke up to extreme itchiness in this bed GOD this hotel needs to be shut down !!!!!! read more

Great fun you don't have to stay here you can get a water park pass. Best savings was getting it on Groupon good food a little pricey but their deals made it more cost effective. Great for Bad weather days they have a covered area and an arcade read more

CoCo Key - Loved it here - Resorts Near Me - Orlando, Florida

Great weekend. Tons of family things to do. Recently renovated. Many new upgrades. The hotel keeps improving over the years. read more

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This place really deserves zero stars - hotel is outdated and looks more like a motel 6 with a water park than an actual resort - upon my arrival we had to wait until the next day to receive our wristbands for the water park. Only to be hassled the next day about having to verify if we had in fact received them. - the service here is horrible. Requested my linen be changed & instead of changing the bed linen we received mildly clean towels and offered tea because "they could not change the sheets" it was really unclear as to why - a water park with a laundry room that is completely use at your own risk. Staff are not responsible if the machines take your money - they prefer for you to call the place directly. They offer no solutions that are geared towards making the situation right for guest. My 7 year old legitimately said he was scared of staying here. Despite seeing the water park area - so I feel like this speaks volumes of the appearance from a kid standpoint. I wouldn't recommend staying at this roach motel a single night. The service sucks, everything's outdated, the staff have a very nonchalant attitude about providing even the most basic accommodations. read more

Coco Key Hotel and Water Resort - Thank you for making my visit grand. My family and I had such an amazing time we came back a 2nd time after leaving another hotel that was gross. The location is perfect. There is a Cici's pizza directly across the street, a grocer as well. Next door is a Denny's and diagonal to Denny's is a IHOP. There is also an amusement park at the corner across from the hotel. This hotel had all the amenities, water park, food court, bars at the pools, rides for kids and tweens, clean from the parking lot, inside is immaculate and the best part is wonderful service. Our King room was ready before check in, which was a big help. We felt so comfortable and almost at home. It rained on our visit, but the rides were still open and we made the best of it. The pool near the main entrance stays open until 11pm. They have a hot tube area as well and a side bar that serves virgin drinks for the kids too. Please go here and be a kid again. You won't be sorry! read more

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I wish I could give 0 stars. This place is a total money grab. Want something? It'll be an extra.... I ordered a chicken Caesar salad for lunch and the lettuce was so bitter it was inedible. I asked the server if I could order a different meal and I was told I could order a different type of salad. WHAT!? I told her there was no way I was eating a different plate of the same bitter lettuce. She then told me I could order something else, but I would have to pay the difference in price... I ordered chicken sandwich $2 less than the salad. The amount of time it took for my food to come out was INSANE. My whole family took about 30 minutes to receive their meals, so add another 30 for my to come back. An hour goes by and I was then served a frozen chicken patty that tasted like it was microwaved and thrown on a bun. This is just the first of the issues I have with this property. The waterpark, the reason we booked this "hotel," was shut down for a day and a half and we got no compensation, just additional fees to be paid when we checked in that were not specified when booking online. Even when we got to check in, the front desk child didn't know what was going on. They couldn't find our reservation and when they finally did, a whole hour had gone by. If you like tiny cups of free water, towels that are 20+ years old that fit halfway around your hips, scratchy sheets, outdated rooms, terrible customer service, over priced and disgusting food and stores/coffee shops that close at 6 PM, this M O T E L is for you. What a total and complete waste of my time, but most importantly, my hard earned money. I could have stayed at a 5 star hotel with the money that went into this dump. read more

They sold my room after driving almost a whole day to Florida, and they can't even transfer it to another one because they're sold out. Conclusion: They don't care about their customers, there's a reason their rating is 2.0 read more

Supppppppppper fun good fun for summer and birthday parties for the girls and boys your kids are going to love it

Don't let the waterpark fool you. The first room we got into, in building 5 had roaches in the bathroom. They switched us to another room in building 6 which we thought was a little better until we found "clean" rolled up towels with curly hair wrapped onto the fibers. The bathtub was dirty. When i undid the sheets to lay down, there was a little black pebble that looked like rat poop. Please save your time & money & go somewhere else! The pictures online look nice. This experience is the worst we've ever had. I'm currently laying down feeling like insects are going to crawl on me. DON'T DO IT. Disgusting. Depressing. A $30 motel probably would've been a better experience. read more

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If you are planning to spend a lot of time in the hotel room this is not the place for you. The hotel room is about 2.5 stars; extremely small refrigerator and no microwave. The towels are hard but they do give you a set of four which is standard. The stoppers (things) in the sink and bath tub were broken and the shower head was filled with so much soap scrub that it was brown not silver. Due to the hair in the bathroom when we checked it, I doubt they thoroughly clean...they probably just wipe things down. I went to the store and got some bathroom cleaner so I could clean the bathroom and feel comfortable with my 4 and 2 year old going in there. My kids love the pool...of course! It is the most impressive thing here. The pool water smells like old chlorine...but my kiddies had a blast. Check out the pool hours because with the pool opening at 11:00am and check out being 11:00am. You have to stay longer than a day. The arcade was very nice. Pool tables and games for little ones and older kids. Their set up is similar to Chuck-e-Cheese with the reloadable card. $5.00 is 30 credits and the average game is about 5 credits. The breakfast buffet ended up being the same about as McDonalds breakfast because the prices are extremely high at the restaurants here. The buffet breakfast was $12.95 for adults and $4.95 for children 2 and over. It was worth it... The employees are AMAZING!! Either they have a great hiring manager or the employees are being paid well. They all have gone the extra mile accommodating our needs! For example, the was a wire coming out of the air condition and with my kids in the room that's not something I could ignore. I called down and in less than 5 minutes someone came to fix it. Overall, I would stay here again. As long as we don't spend much time in the hotel room ;) read more

CoCo Key - Breakfast buffet $12.95 for Adults, $4.95 for kids over 2 years old - Resorts Near Me - Orlando, Florida

My Family want on a three day vacation to the International Drive and Old Town Districts of Orlando, FL, one of the main things we did was go to CoCo Key Water Resort which is located inside a hotel on International Drive. We went their for my son's 9th Birthday as part of his birthday gift. My wife was the one who got us all the day passes which we paid $25 per pass for the five of us that went to the water park. I have to say that $25 for a day pass in my opinion was not worth the money. My whole family had tons of fun and there were some great water slides to choose from for you to get all your aquatic fun done. The water resort is split into three section with the first area being more of an area for smaller kids who are just starting out on their aquatic adventure. The second area is just a regular size pool with some sitting area positioned around the pool. The third and final area is where all the big water slides are located and their are three of them they are Over The Falls, Boomerango, and Surfer's Splash. My little dude who is now nine years old went on all the water slides that CoCo Key Water Resort offers and I was so proud of him that he went on all the rides especially the ones that were high up in the sky. You can also stay at the resort since its also a hotel. read more

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Hidden gem for sure. Check in was at 4:00pm, but we were able to access the park as soon as it opened. Everyone was friendly in the lobby and working really hard to get to everyone's needs. As for the waterpark: I loved that the areas are sectioned off so kids are contained. There were lifeguards everywhere and they were really watching. One jumped in to rescue a little that mom missed coming down the kitty slide. The water was cool which was so nice in this awful heat wave. We had lunch at the grill first. Love that they had cool kids seating with a theater screen playing a Disney movie. Kept my ADHD daughter mesmerized while we waited. Our lunch was pretty good. When we got to our room it was very clean and clearly remodeled. Location is great. We were just down the run from tons of shopping and restaurant options. Then the price of it all.... We stayed one night, 4 of us, two days pass to waterpark and it was under $200. Talk about a deal! There's a Starbucks, gift shop, grill, breakfast, arcade, another pool with spa, and kids entertainment with foam parties at certain times. What a great quick last minute family get away on a budget. read more

CoCo Key - Pina Colada in a fresh coconut. They give you the water after they open it up. - Resorts Near Me - Orlando, Florida

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DO Not stay at this hotel. My bed sheets had BLOOD stains on it, the air conditioning system also had blood stains. I came back to my hotel room around 1 AM , I laid my 10 month old baby and my 7 year old son on this bed without realizing how the deporable and disgusting condition the bed sheets and comforter were in. I'm writing this post to warn others and not make the same mistake I did, our job as a parent is to protect our children's, god knows what occurred on that bed. I am appalled at the response I received at Coco Keys when notifying them about this horrible situation me and my children's endured while staying at this Water Park Resort. My daughter is a premie with health risks and having her sleep on dirty, un sanitized sheets could have been a great risk to her health. I also want to let you guys know that CoCo Key did not take this matter serious , they laughed at my face when I brought this up to their're attention. I advised them that I was 99% that this was blood on unchanged sheets used by previous guest prior to me checking in. The front desk manager George proceeded to tel me this was KETCHUP, again I am certain this wasn't ketchup and was blood. Coco Key was able to find me another room at 3AM after numerous times arguing with them , the only reason I decided to go to another room and not booking another resort was because everything else was sold out due to being Thanksgiving week. They did comp me $185 but at this point a full refund should've been given due to the fact of how disgusting the entire room was, again this was my experience and I just want to warn others about it. read more

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So my experience is going to be very raw and very real about this location I booked this hotel for a week to celebrate my son's third birthday it started off before I even made it to this location that the whole entire kids water area Park was closed until after our checkout time on the day of our departure that's the start with if I could give a zero star I would the second issue I had is I was accommodated with certain things in which only one of them was for breakfast which the breakfast made my family and I have bathroom issues after eating the second thing that they tried to give me was a game card that was a $40 game card which was supposed to have lots of perks on it in which I was only given a 40 credit game card which was a $10 value so definitely did not get what I wanted and needed there thirdly my nephew and my sister was turned down on breakfast when breakfast was already paid for so they couldn't even eat which was absolutely ridiculous and very unprofessional another issue that I had was I was given overly burnt onion rings I could literally bang them on the table in the counter and they wouldn't even cracked they wouldn't even drop crumbles so I took them back to get new ones made and what are they do they give me raw cold onion rings not even cooked if you can't cook something right you're going to give something to somebody that's going to make them sick very unprofessional very bad for health-wise overall horrible experience I'd have to say the only good experience I did really have was the game room manager what she took care of my kids because my kids really wanted to play games and they couldn't at first so she took care of them so thank you to her. Another thing is though is when the water pool was open for the kids they constantly keep closing it every 30 minutes so therefore the only pool in swimming area that was open was the front pool which might 3-year-old could not even swim because he was scared of pools so the splash pad area is the only thing that made him happy which he could barely even do that cuz they wanted to close at half the time then in the midst of when they were open they did a grounding of a kid practicing which they didn't forewarn nobody and had lots of people freaking out including my sister what she had a panic attack and actually had to leave the premises to take a walk because that gave her horrible anxiety. Overall experience was not happy unless I could get some kind of refund and or free night stay I don't think I'd ever come back everything was way overpriced drinks are absolutely ridiculously priced for not hardly having anything why am I paying $15 for a drink that literally taste like frozen ice. Room smelled musty even the newer rooms that I had which was a hardwood floor room smelled musty the toilet non-stop ran the toilet would not hardly flush the bathtub non-stop drip so you couldn't even turn the water all the way off had no TV in there worth of watching anything overall horrible experience again if I could give this whole entire experience a zero star I would now if the higher ups are willing to offer some kind of better option for me maybe I'll consider bringing my family back attendants we're not very nice to me or my family. We accidentally spilled the drink in the lobby and they told my sister and I that we needed to be more careful on how we handled our drinks and learn not to make a mess up there which were human it was an accident you didn't need to be so disrespectful to paying customers on top of that you have $100 incidental fee and then now you have to pay almost $50 just to park for your week of stay which if I'm already paying over a grand to stay at this hotel why would I have to pay parking too that should be included but nope anyway for this hotel to rob people of every penny they could get pictures posted you can even see my kids not happy well one of them not happy crying because they wanted to play in the kids water Park area and they couldn't pretty sad read more

this place have never been the cleanest, but this time was more than dirty, dirty towels, dirty mirror, painted mold in the ceiling. smell super bad, like is wet all time. the location is good and my son love the water park, thats the only reason I stay again. And I just take a few pictures , the first day I just found a towels with number 2 rolled with the clean ones, I am on vacation and I don't want to ruined it for the kids because they were exited about the water park, because I want to leave as soon as I get into the room. Hotel has my information just in case they want to contact me, I show the pictures to the ladies on the front desk before check out. read more

CoCo Key - Resorts Near Me - Orlando, Florida

Be ready for hidden fees as soon as you check in. The breakfast buffet was mediocre, not worth $18 in my opinion. The rooms are just ok. There were a few places that were missed during cleaning; bedside tables, tv stand, desk. Bathroom was clean, bed linens were clean, towels and wash cloths clean. Staff was friendly, seemed to me that everyone stayed busy and did not slack. Facility was clean overall as far as the water resort, public bathrooms, lobbies, restaurants, etc. read more

Coco key is a nice hotel/resort if your in the Orlando area. There is a Bus takes you to universal studios that picks up right from the resort. There are a lot of nice things about this place and some not so nice things. Let's start with the not so great things. First off the hot tub is more of a mini kids pool. Every time i went there is was kids kids and more kids. Seriously they have the pool that is less than 10 feet away. Let's leave the hot tub for the adults. There are plenty of places for the kids here that they don't need to over take it. Second thing on the list is the game room. At any given time there are multiple games out of order. And let's not forget the smell. It's like a mix of porta potty and deviled egg farts. It really hits you when you walk in. Next is the early 2k shower faucets. I think it's about time they got replaced. Ours was very hard to shut the water completely off. The door between the rooms was pretty much broken but luckily we had both rooms. Door jam looked like it was used as a swat demo. There is "1" smoking area listed on the resort site. Seriously? Only one! You need to have one at least near more than one area. Marijuana is prohibited at this resort but apparently you can smoke that where ever you see fit. And vaping inside the game room or anywhere else is also looked away from. Understaffed might be an understatement for this place as it assures you only need one person in the lunch and dinner area by the game room. With the Orlando weather being how it was with thunderstorms every couple of hours instead of the lifeguards hiding in the "staff room " They should be helping other areas. When the water park is closed for water go help in the areas that are now mobbed with people. Let's do some nice things now. The Starbucks in the resort is nice and the staff was friendly. But keep in mind if your a Dunkin' Donuts fan there is one right next door. The lobby staff is also very accommodating. The water park when it's open is very well maintained as well as the pool area. The breakfast " which in my opinion should be included in the price" was plentiful with everything some cereal to pancakes and waffles ( make your own) . The coffee however was pretty crappy. Powdered instant coffee that looked terrible and tasted worse. Pick up a Starbucks or dunkin before you go. 3 stars is honestly the best I could give coco key. There's just too many things to list in the bad parts but it's still nicer than some other places I've stayed. With a little updating and better knowledge of the creature comforts that people enjoy about resorts the better the review could be. read more

Horrible experience. Arrived at 1am to the hotel and try to get our room but are then told that you must be 21+ to check in. We had booked through jet blue vacations and neither them or the resort themselves made any sort of comment on this before we arrived. This is nowhere to be found on the website. My boyfriend is 3 months away from being 21, and our assumption was that it would be 18+ because the three other times we have stayed in Florida, we have had zero issue. If you're going to have this rule, please make sure you tell people beforehand. The night manager at the desk was beyond stuck up and as we were trying to get a refund through jet blue, he refused to speak to their representative. He also let us know that there are no refunds given. Will never come to this place again, not to mention the filth was prominent the moment we walked in, with white stuff smeared on the lobby's pillows. Ended up going 10min down the road to the Rennaissance hotel at Sea World and had a great experience. read more

This is Not a ideal for what you can expect during your stay there's no bed cover you have to ask. PILLOW are hard and uncomfortable and does this hotel wash the pillows after each GUEST. FACE mask evidently it's not a requirement at this hotel. Also you have persons whom are smoking marijuana crazy to smell it All through out the hotel. Also the Police/Sheriff's were day a few times. Also you have to surprise $32 a night plus a $10 per day for parking you're a Guest Hello. And as for the shuttle it's a joke because there was only three shuttles a day and No Said your Have To Reserve. When A Guest is Checking in Your Staff is to advise what is available what is not available and IF YOUR company is too lazy then print something out and leave it in each hotel room so people can tell what is the 411. We had No Ideal what was going on. The Front Desk Doesn't pick up the phone had to take an Uber every day that we were there to go to the parks. Plus Check Out @11:00 because the key doesn't work after 10Am Some of the maids try to use i don't speak English and then laugh i heard what she said. We didn't use the water park so this was a waste of time because the out side public is also using the water park. Just a trifling place to stay read more

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DO NOT WASTE YOUR TIME OR MONEY!!! They charge you for everything, parking, "resort fee" nothing about this place is a resort. $14 for a cardboard pizza $18 for a breakfast "buffet" that every hotel or place I've ever been to gave you for free. We had a party of 5 but wait, even though we paid for 5 the breakfast voucher they gave us only allowed 2 adults an 2 kids eat one free breakfast so we had to pay full for the 5th. Not to mention the only reason I got a breakfast voucher was after I went to the office and complained because our key cards wouldn't work right after people tried to get in our room at 10:30 pm when my kids in the room and in bed. The maid services came around 1 time in the 7 nights we stayed. We had to ask for towels each night and toilet paper when needed. Now let's talk about roaches, if you don't mind things crawling around your room go right ahead but, it's nasty. I killed close to a dozen!!!! This place need shut down!! They let outsiders pay to come to the pool each day and it's so over crowded, not even one day a week was it just "resort" guests. You want your guests to have a nice time yet you flood the place with outsiders, that's not enjoyable for your guests! Do better coco key!! read more

If you want the most honest review of my experience please read this. We stayed for one night after not being there for over 2 years, and let me tell you just skip this "resort". It used to be good until its downfall. Staff: The staff is just lazy, rude, and just a bunch of kids working. Some staff was okay. Food/Drinks: If your looking to get Starbucks because it's convenient. Well don't, its 11.45 for a Grande Caramel Macchiato... And they only have 2 sizes Grande and Venti. The food at the buffet is nasty, its either super dry and overcooked, or super soggy and under cooked. Everything is just bad and over priced. Check In/ Out: The Check in/out at the resort is nice, they have a pretty decent decorative style. They do give you these yellow or orange plastic wristband. They do have a pointy end that hurts so just cut that off if needed. Just know that ONCE YOU PUT ON THE WRISTBAND AND CLICK IT ON YOU CANT TAKE IT OFF. That is the most important and I learned that the hard way. Resort in general: The outside of our room smelt like rotten eggs, we took a walk around the resort and the whole placed smelt like that. When it was raining, the day after the roof was still POURING water down, it ended up all over someones car and they couldn't get in. They have an arcade which was decent in price, it was $25 for 100 playing credits on a card they give you. Its 8 credits for most games and 9-10 on some other games. Conclusion: Although the resort in looks, its pretty nice, I would not like to come here again. The food, terrible. The staffing, poor. The rooms, good. The pool, dirty/smelly. The experience was overall okay-poor. read more

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Do not waste your money. You can found a Better resort for the money you will spend here. I reserved a family room and it turned out to be two adjoining rooms.. the place need to be updated badly. read more