Thank you, Justin! I put in a Yelp request for service on…read moreour gas line to our stovetop. I received a courteous response from Justin quickly, exchanged a couple messages to diagnose the issue and he scheduled us within 48 hours. Justin showed up on time, provided the parts and service and then showed me his work and test to ensure my satisfaction and a reasonable price. Definitely will keep this locally owned family company on file and use them again as needed. 5 stars!

Responsive. Knowledgeable. Clear and thorough communication. Family owned business that is now my…read morego to company for my work horse household appliance. So blessed to have discovered this company. Justin and fam are top shelf professional and skill people!!

We have a SubZero refrigerator. One of the computers went out and thank goodness they were able to…read morediagnose and fix it with no problem!

We appreciate the hustle! When a freezer dies over a Thanksgiving holiday the last thing you want…read moreis to wait days to get it fixed. We got a same day appointment and George did a great job. Unfortunately, the repair was too pricey and it made more sense to purchase new (they even recommended the brand) - but we also got a dryer overhaul while they were at it. We will definitely tell others!

Nothing is worse than having your dishwasher break in the throughs of holiday baking and cooking…read more Western Appliance repair came to the rescue within the same week, diagnosed and fixed the problem in under hour and half. The whole motor had to be yanked out and replaced. Now it runs better than ever!!!! 10/10 would recommend. They also do a discount if you pay cash. Serviceman was prompt, reliable, communicative, and did the work well. Hopefully we won't need them again, but we know who to call if we have any future appliance issues.

Professional and efficient service. Refrigerator repair saved having to buy a new one!read more

The technician told my wife that he would be back or would send someone else out to clean our dryer…read moreand then she asked for a tentative time- he said "we will be in touch." There was no explanation as to what the problem could be, if any parts needed to be ordered or why if the dryer wasn't heating up and drying clothes-what a cleaning would help do. I feel a little left in the dark. I wasn't home to ask questions but that doesn't mean that answers aren't expected as part of a routine repair call. I will be the one to follow up with calls and play "phone tag" with MARS and the technician, Jason. I did like that I was updated via text, albeit by the wrong name, of the expected time of the technician's arrival and could even use the link provided to see where Jason was at exactly in real-time enroute to my house. That was probably the best thing about the appt today. Nothing above and beyond, just sub-par/average.

If we could give this company a zero star we would. We had them come out they checked our…read morerefrigerator they said that they would contact our home warranty company. Not only did they never contact our home warranty company, You can't even get a hold of anybody on the telephone it says the mailbox is full and then hangs up on you. I don't know how these people got a license in Idaho but their license should be revoked and I'm going to file a complaint with the District Attorney's office.

They were very responsive for a difficult and unusual problem we had with our oven involving the…read morecleaning function. The service person was pleasant, efficient, and knowledgeable. After estimating the task, he came back as scheduled, had the parts sent to our home, and completed the job. He kept a clean and organized work area and brought with him all of the equipment he needed. We couldn't have asked for more.

I don't understand this way of doing business. I made a repair appointment, then they started…read moretexting me for a payment before they even came out!! I assumed it was another spammer trying to get my credit card information. When I didn't send the $, they cancelled my appointment. When I called them 3 times, they wanted me to talk to an AI agent!! Frustrating to say the least. I would never pay in advance for a service I haven't received!!

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Curtis Coe evaluated our washer which was malfunctioning. He identified the problem, ordered the…read morepart, and replaced it a few days later. It was more costly than we thought, but Curtis did a great job.

Darryl repaired my tenant's dishwasher and washing machine in a timely-manner and at a reasonable…read moreprice. I highly recommend his company. G.R., Boise, Idaho.

Daryl was great. He was very nice and professional. He diagnosed the issue with my speed queen…read moredryer pretty quick and was able to repair it within a couple hours. Would definitely call him again in the future.