I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

I'm a detail-oriented (okay, picky) homeowner, so choosing the right flooring company was a big…read moredeal for me--especially because I was working with a very tight deadline. Creative Floors not only met my expectations... they completely surpassed them. The entire process was unbelievably easy. Ordering was straightforward, pricing was transparent, and Johnny wasted no time getting my condo measured. Their responsiveness alone sets them apart--every question I had was answered quickly, and the scheduling was handled like clockwork. When installation day came, Jose and the rest of the team were fantastic. Professional, efficient, respectful of my space, and clearly skilled at what they do. They got everything done within my narrow timeline without cutting corners, and the finished floors look phenomenal. If you want beautiful flooring, stress-free service, and a team that genuinely delivers on their promises, look no further. Huge thanks to Johnny, Jose, and the entire Creative Floors crew for making this project so smooth and successful. I couldn't be happier with the results.

Everything went well!! We contacted Adrian on 1/10 and 17…read moredays later our carpet is installed and the area is as clean as a whistle. He came in and gave us a quote on the same day that was better than anyone else. He helped us pick out carpet that would look great yet functional in our granddaughters play area. He even covered our stairs and padded them as an extra courtesy. I'm so excited and thankful for his honesty, the value, and the finished project. We have plans to use him again as we replace other carpet in our home. He won't perform any service that he can't backup!!!

Adrian did a great job on our carpet installation . Prices were very reasonable and very easy to…read morework with.

Responsive & reasonable. guided us through the proper procedure for repairing basement wall-to-wall…read morecarpeting, padding and tack strips damaged in an area from a leaky dehumidifier. We were nervous to move 2 unwieldy and ridiculously heavy pieces of exercise equipment but he let us borrow his magic carpet sliders which made moving stuff out of the way a breeze. He was punctual, honest and responsive and knowledgeable. A+ work at a fair price.

We needed carpet in three rooms re-stretched before we could list. I called Anthony and he came by…read morethat same day, took a look and gave me a quote. He said is calendar was completely booked and wouldn't be able to get the job done for a few weeks. I was bummed b/c I like to give my business to small business owners as much as I can but we needed it done sooner. He told me to call him the next day and he'd let me know which day THAT WEEK he could the job. He squeezed us in and I was beyond grateful! Anthony did a fantastic job. He's an honest, hard working family man - qualities I value and appreciate. I'd call him again and recommend him to anyone!!

We requested an estimate and Xavier was prompt & explained things extremely well. Their estimate…read morewas extremely fair and when Joe and his team arrived to install they were prompt, meticulous and clearly experienced. They also went above & beyond in helping us move some heavier items back in place. We couldn't be more pleased with our choice to use Strictly Carpet & Flooring. Mike K

They arrived on time, were considerate when moving my furniture, & did an incredible job! Joe went…read moreabove & beyond by filling a 1/2" gap between the slab & foundation with insulating foam! The 3 guys worked incredibly hard & really were outstanding. I highly recommend!

This has been one of the most pleasant experiences working with Matt and Karen of Floor Coverings…read moreInternational. They are thorough and meticulous with details - which means a lot to me. I had my second floor carpet replaced with the same vinyl flooring on the first floor. They were able to match the flooring for a cohesive look and it turned out great. Highly recommend!

They did a great job from start to finish. They were on time professional and went above and beyond…read moreto help me with my flooring needs. I will use them again.

Fair, friendly, reliable service from a great carpet contractor. Mike was outstanding. I am selling…read moremy house and needed to replace walk-in closet carpet with bad shoe polish stains. Mike was able to patch three different pieces of remnant carpet together to cover floor and make it look like nothing ever happened. 24 Years of carpet experience proved that the professionals with Carpet Direct really are good !!

We recently used Carpets Direct for our upstairs flooring in our house and they were excellent. We…read morelooked at many other companies for quotes who some were a disaster. One in particular gave the whole make a decision now pitch which really turned us off. Dave was the last person we saw and by far the most knowledgeable. He answered all our questions and had many samples to choose from. Dave communicated price to us right away and allowed us a few days to make a decision. We decided to move forward with Carpets Direct and are so happy with the finished result. Mike did a great job installing our carpet and even came back on NYE to complete. They even took our old carpet into our basement crawl space for us to use which was great! After they were finished Dave checked in to make sure we were happy with the result which we were. Overall, this is a great business and one worth requesting a quote from.

Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

Life Savers! Like a few of us, I originally hired someone…read moreelse to do my floors. Well, that person left me with unfinished stairs and gaps on the floor. I was told to buy a runner to cover the gap. I met Mrod through a mutual friend who felt my pain. From the very first call until completion, this team has been responsive, polite, and professional. The manager was able to find someone to come out within the next couple of weeks. The team came out and gave me an estimate (a very affordable one, I might add). They even identified other areas of concern that an untrained eye wouldn't recognize. In said, I'm completely happy with the finished product. Thanks to MRod, I'm now able to safely enjoy my home and entertain without embarrassment.

I had Melinda replace all of my upstairs carpet with plank vinyl. She had me pick out the material…read morefrom ProSource (terrific as well), she delivered the material, and had it all installed in one day (plus the quarter round)!! She is very responsive, upfront, quick, timely, professional, and reasonably priced! I would use her again!

Prompt, friendly service at a great price! Within two days requesting a quote, they were at my…read morehouse. They responded to messaging pretty quickly, answered all of my questions and were able to come repair and restretch my carpets quickly. Less than two hours and the carpet ripples were almost completely gone. I say almost because it was probably a 10 year old carpet and they were pretty set in. I'll get them steam cleaned to loosen it up. They were in and out in less than two hours. I'm very pleased! Would call on them again!

Accurate info in a timely manner…read more Accurate info in a timely manner. Knowledgeable workmen fid sn excellent job!!!

Our carpets look like new. They cleaned our area rugs in a machine to clean both sides and…read morebrought them back. They look great.

Very happy with our area rug cleaning. (4) area rugs were estimated and picked up and dropped off…read more Great customer service, gave us some good tips for the future. We will use him again. Very pleased.