I referred my son to purchase a vehicle here, and again they provided amazing service and my son…read morewalked away with his new car! A 2024 Nissan Sentra, great condition and reasonable price. Everyone here is just so helpful and really want to make sure they can get you in a vehicle.

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

Great service experience. Mini was very helpful and professional, and the service technician did an…read moreexcellent job diagnosing the issue. They clearly know how to work with extended warranties and helped get everything handled smoothly. They also provided a loaner car while the work was being done, which made things much easier. When I picked the car up everything was ready and running great, and they even took care of recharging the A/C so it's working perfectly now. Very happy with the service.

Always a great experience at Subaru of Jax! I…read morestopped recently for an oil change and tire rotation. Always friendly, always informative and I've not seen another dealership stand behind their product in the same way. Subarus are excellent vehicles, we love our Ascent, our son loves his Forester. I can only say that if a Subaru is on your radar, this is the dealership to purchase. The most positive experience I have had with a vehicle purchase this far. I highly recommend this dealership.

They won't even tell you how much the car/ truck/ suv costs unless you sign a paper saying if you…read morelike the payment that you promise to buy it. No transparency on price, interest rates, terms...

Came in for maintenance- they are nice but charge you more than other dealers and for superfluous…read morecharges for supply fees - that are percentage of the bill which means the more the bill the more the charges - the more the supplies wether it needs supplies or not. Seems very wrong. I put in a battery and got charged 45 bucks, they did brakes and charged less - not consistent and just a up charge. They then state Florida statues states to charge - nope there is a statue but is a scapegoat to charge more. Not all dealerships charge this and if they do they put it in their costs or labor charges. Again nice is great but for what they charge for a battery plus a 150 bucks to install and another 45 bucks for supplies for a battery? Way over the top plus their verbal estimate was way lower leading you into a 100 dollar overcharge which seems baiting. When asked during payment why they did not tell me in advance- the response was that is the way it is corporate. Unhappy as unhappy can be.

I am writing to formally express my extreme dissatisfaction with the service I received at your…read moredealership following a recent recall appointment. Despite providing clear instructions that I would be out of town and that my 93-year-old mother would be available for the 10:00 AM pickup and end-of-day drop-off, the process was handled poorly. Your team failed to return the vehicle as scheduled on Friday, leaving my elderly parents without transportation for three days. As a result, they missed dinner plans, an urgent care visit, and essential doctor's appointments. The communication throughout this period was unacceptable. I was unable to reach a person on Saturday, and my request for a callback from Frank went ignored. When I finally spoke with Frank on Monday morning to emphasize that we needed the car by 9:00 AM for a critical specialist appointment, the vehicle did not arrive until nearly 11:00 AM. To make matters worse, rather than offering an apology, Frank was dismissive and attempted to blame me for the delay. This experience has been incredibly stressful for my family, especially given my parents' age and medical needs. I hope you will take this feedback seriously to ensure other customers do not face similar treatment.

I took my car to the service department to get diagnosed for an issue. Had a 7:30 AM appointment…read more They did not call me all day and they did not even look at my car. They had it in the service garage, grease was all over the steering wheel and my seats and floorboards. What a disappointment. They usually cover your floorboard with paper and the seats and steering wheel with plastic. I pick up my car that evening. I will never go back.

Chris Williams was a big help showing me around with patience and honesty. Highly recommend. When…read moreI'm ready to buy again I will go back to him for sure.

I saw the vehicle online and it looked in great condition. I contacted the salesperson and…read moreexplained my situation. At the beginning, the service was excellent and the process went smoothly. Everything seemed fine until I went to pick up the vehicle. When I arrived, the hood was peeling. The salesperson told me they knew a place that could repair it at a low cost because they do work for them. I asked for the contact information three different times and never received it. One of the seats does not go up, and although I was told the seat motor would be replaced, the replacement part turned out to be used and was already installed on another seat. Also, while most dealerships wash vehicles before delivery, this one was not cleaned. That was not a major issue for me, but it added to the overall experience. The most frustrating part was the temporary tag situation. I called one week before it expired and was told it was not ready yet. I reminded them that it was just a tag transfer and that the expiration date was approaching. I was told they would call me. I called the day before it expired and was told I had to pay a fee. I have purchased several vehicles before and have never been charged an additional fee after the sale for something like this. Then I was told there was a "hold" in the system -- which is not my responsibility, especially with a temporary tag about to expire. I felt this was handled irresponsibly. I asked them to have my tag and seat repair ready and told them I would pay the fee, but then I was told installation had already been paid for (the shop is owned by them). I requested that the amount they planned to charge for installation be credited toward the tag fee they created. I was told they would speak with the manager, but I never received a proper resolution and was charged anyway. Shortly after the sale, I was asked to leave a review. Based on previous experiences purchasing vehicles, I prefer to wait until the entire process is completed before writing a review. I wanted to make sure everything was handled properly first. Unfortunately, this has been my experience. At the beginning, the salesperson said this was the easiest sale he had ever had. Unfortunately, I can now say this has been one of the biggest disappointments I've experienced when purchasing a vehicle. I do not believe this is solely the salesperson's fault, which is why I am not mentioning his name. However, management and leadership need to improve. The lack of professionalism and accountability is very concerning. I would not recommend this dealership based on my experience.

I bought a car through Carlos and found out that there's still a lien on the car after I paid for…read moreit in its entirety.

Carlos Roca he is the best he will work hand on hand with you , not matter what your situation he…read morework for his client not for the lender if you need help find a good deal go with him . Is my second time , I'm happy with my deal

Very happy with the car service I get for my Lotus Evora since 2011 (15 years). They meticulously…read morego through the details and answer technical questions and concerns. The car always feels like new when I drive back.

I bought a used vehicle from them on Tuesday and was running well until Thursday when the…read moredriveshaft/transfer case broke while driving

***UPDATE*** After posting this review, I was contacted by…read moreEliot, a higher-level manager, who changed the trajectory of this experience entirely. Unlike my earlier attempts to escalate, Eliot actually listened, took my concerns seriously, and didn't make me feel insignificant as a customer. He offered real solutions and structured the remainder of the process to respect my time -- arranging for as much of the transaction as possible to be handled remotely with the vehicle delivered to my city so I wouldn't have to make another trip to Jacksonville. Eliot paired me with Katie in sales to handle the in-person portion of the transaction, and she was everything the previous experience was not. She came fully prepared, was knowledgeable, efficient, and -- most impressively -- proactively addressed relevant details before I even had to ask. It was clear she genuinely cared about making the process smooth and takes pride in her performance. I'm leaving the original review in place because that experience happened and others deserve to know. But I also believe in giving credit where it's due -- Eliot and Katie earned it. They turned a deeply frustrating situation into a completed purchase decision that I'm confident in. I am also quite impressed with the responsiveness and exceptional follow through provided after the sale was complete. If your experience puts you in contact with either of them, you're in good hands. ---------- I am highly disappointed with my first experience with Enterprise Car Sales. I had selected two vehicles online and confirmed their availability via text prior to driving over 1-1/2 hours to Jacksonville. I was to see Katie upon arrival, but was paired with Daquan since she was unavailable when I got there. I provided him the stock numbers and the text confirmation, he had me test drive alternative vehicles while I waited for him to find them. Hours later, Daquan admitted the vehicles and keys could not be located due to inventory issues. The following week, he contacted me to inform the vehicles and keys had been located. I returned that Saturday and test drove the vehicles then let him know which one I intended to buy. I requested a second key and interior cleaning of the stained seats for that vehicle then was assured these items would be handled. When I called back for an update the following week and to advise of my arrival to complete the purchase, I was told the second key would not be ordered until after I arrived which meant additional waiting for me. This was extremely frustrating after already losing two Saturdays and incurring travel expenses due to Enterprise's disorganization. I attempted to escalate the issue to Herbert in management but never received a follow-up call. I have been forced to cancel the transaction with my bank due to the poor communication, inadequate preparation and lack of respect for my time and money. Based on this experience, I would not recommend Enterprise Car Sales.

This was an amazing process from start to finish, and I never thought I'd say that about buying a…read morecar. This was my first car I've ever purchased myself so I was very nervous. Everyone has heard a horror story of someone getting scammed while buying a car. However, this experience was so far from being stressful or confusing. Willie is the one who helped me during the process. As soon as I sat down we let him know I was interested in Camrys and Malibus, and he immediately jumped on showing us options. He also mentioned a Jetta that came in recently it was a really good price. I took interest as soon as I saw the photo of the Jetta. Within 30 seconds of driving it, I knew it was mine. From there, the paperwork and "sales" aspect of buying the car was smooth sailing. It's almost done completely virtually which makes the process really seamless and easy to understand. There is a screen you view everything on so there is great transparency in pricing. I never felt like Willie was trying to do anything other than get me out the door with the best price and car. He kept checking in with his manager about things which made me feel secure in such a big purchase. He also answered all of my questions in easy to understand terms and was super patient with us. He even took it to the car wash before we left! Overall, this was the best experience of buying a car I could have hoped for. I am thrilled to call Jenny the Jetta mine!

I visited this dealership from 2 hours away to look at a vehicle that was posted on the Facebook…read moreMarketplace after corresponding with the salesman, Daniel for a few days. Things started out good as he stayed open a little later to accommodate my visit. Once I started inspecting the vehicle we began talking numbers. The amount of money he quoted for what it would be to drive off with the vehicle, was $1000 over what the vehicle was worth. The vehicle had almost 300k miles on it. When I advised him that I had pulled the carfax on the vehicle and that he was asking way over what the vehicle was worth he started backpedaling. When I left the dealership he sent me a Facebook message with his phone number and advised me to call him if anything changes, then he either blocked me from seeing the post or his page or sending any further messages via Facebook messenger. I believe he did this to keep me from leaving a bad review on Facebook marketplace. Daniel also initially advised me that he could hold the vehicle for up to 10 days with a $500 deposit, then later advised that he could only hold it for 7 days and that if I didn't return to pick up the vehicle after 7 days I would lose my deposit. Just beware and do your homework before doing business here.

Buyer Beware! This location sold us an absolute lemon that now requires over $5000 of work in less…read morethan 6 months of ownership. 3rd party warranty company agreed to some of the repairs, but not the major issues. Finally heard back from this dealership. They asked us to 'bring the car to them to do what they can to make this right'. Brought the car all the way up to Jacksonville, just for their service department to confirm that the repairs were necessary and then refuse to cover the cost! Their offer $100 off of almost $4000!

i was told by Sam Crist (best known BMW mechanic and technician in north Florida) that he only…read morerecommends Randy M body shop. instead of a guy that I had pretty good relationship with in past, I took it to Randy Marion body. want to know world class service, professionalism and attention to detail? I've already recommended them to three friends and they too were shocked by the excellent wormanship and price. to top it off, Zoe, the office manager ( I think) always kept me in the loop and managed to exceed all my expectations. The entire team was incredible. if that team isn't proof that craftsmanship and professionalism isn't dead in the US, I dont know what does. Thanks for the incredible work RM team, not just for job well done, but my faith in the American craftsman. -C IV in Atlantic Beach