I walked in and asked for a haircut and a full head of highlights (there was about 6 months of root growth--I'm a student on a budget and short on free time, so I keep my hair maintenance to twice a year). Dena did the highlights, and when I answered her question about why I wait so long between re-highlighting, she responded in a somewhat condescending air, expressed her shock that god forbid, someone might wait that long. Now, I get it, there are stylists out there who just want to hock products or extra services to make money, so they'll talk about how damaged your hair is so seriously as if they're talking about someone having a brain tumor! But because I've see before from stylists, I wasn't put-off right then. The highlights did not come out light enough.
My hair was cut by a very sweet Japanese stylist, and I actually really like the cut. However, without even asking, they began a blow-out. Which they undoubtedly charged me for. Look, all I need is a quick dry so I don't catch cold outside. At least have the decency to ask me if I would like a service that will just end up costing me more.
When I returned to the salon to have the highlights fixed, the first thing stylist Dena says to me is "I've been thinking about this situation with your highlights all weekend. I think I did a kickass job on them, and I didn't feel like you even said you liked them or appreciated what I did--I actually felt really offended all weekend." :::what did I just walk into, a therapy session?::::
1) I wanted to say, "You charged me $300 for highlights and a haircut, and I gave you a full 20% tip on top of that ($60)--isn't the whole point of the tipping system to show appreciation for work done?"
2) I most definitely thanked her, told her how natural she made it look, but also respectfully told her "It might be the lighting in here, but I'm not sure they came out as light as I wanted--I'll sit with it for a few days and see how I feel about them" (At that price, I expect to get the result I asked for). To which she replied at the time "Oh yes, definitely, just come back in within the next week and I can add some extra highlights in the front if it's not as light as you want it."
3) Why are you spending your whole weekend feeling upset/offended? Me saying it's not light enough is nothing personal about your technique. I'm just asking you to fix it to get to where I wanted it and paid for.
In addition, I was SHOCKED by the $300 cost. That is exorbitant even for Manhattan, not to mention that blow-out I got charged for but didn't ask for.
Dena added a few more highlights in when I returned, but it still did not turn out the light blond that I asked for. It still has a yellow-orange brassiness to it. If Devachan (an upscale Manhattan salon) can get it right for less...heck, Supercuts is able to achieve the color for a fraction of the price, why can't the person charging me 5x the price get it right?
I met the owner briefly, and he seemed very pleasant, and I admire what he's trying to do--a trendy, cozy interior, a gourmet coffee and tea maker, and French aesthetic. But I was really disappointed. The only thing I would possibly go back for is a haircut. As it is, I feel like i"m going to have to go to another salon to fix this. read more