I want to give this place 5 stars because service and matcha were great, but the tea is not strong…read moreenough. The workers were the best part of the experience. So positive, friendly, and offered swag which was very nice of them! Both drinks excel in very good matcha, but both failed in the teas. You could only get a light taste of Jasmine or Peach Oolong which was disappointing. Also, for the price they only have small cups, making them expensive. Overall, work on your tea strength.

I ordered an oolong latte with less sugar and whole milk. I thought it tasted light and maybe they…read moredidn't put sugar at all. Maybe I'm getting sick and my tastebuds are off... I finally open it after having consumed half, only to see I paid $9 on f'ing plain tea ! Are you kidding me ??? I'm already home and it's late so I can't go back get my drink "fixed". I could have made a cup of plain tea at home for free. what a JOKE. CHAGEE management: your employees need to READ and make sure they get the order right. Go somewhere else for your overprice tea. If you want to get scammed then come here.

We enjoy coming here. The latte is good, and I can usually find nice last minute gifts for anyone…read morewho enjoys coffee and cute coffee mugs (like me!) The parking is easy and quick enough, especially in the mornings and off peak hours. It's always between LaColombe or Blue Bottle for these morning hours, but we usually end up at LaColombe :)

Cofffee is so good I definitely well recommended it has that rich taste in it…read more Great service always being positive with customers and very polite when ordering Clean environment to sit and chat with friends and family definitely will becoming back

This place gets busy and crowded, and is okay--coffee tastes better than Starbucks. But, I had to…read moreinform the barista a few times that my order was incorrect. This may be due to the cafe being short staffed & overworked. Service & coffee is nothing special

I'm not a huge matcha girly so I think this place is just okay. It's definitely the best coffee…read moreplace within Century Park though. I've tried all of the teas and they're pretty weak and flavorless, and I've tried the strawberry lemonade, which is pretty good (hint: it's sparkling but you can request it to be made with still water for a classic strawberry lemonade). Get the cloud drinks if you want the classic experience though!

Very yummy quality ice cream! I was walking around century city mall and saw that there was New…read moreZealand ice cream which I had to try. I loved that the workers were very kind and gave samples of their most popular ice cream- which I will get next time. I was feeling more fruity though, so I got the raspberry option. It was super good but definitely made extra sweet with all the white chocolate bites. They had a cool vibe inside with vinyl records

Came here on Sunday night after dinner and it's one of the few places that were open past 8pm at…read morecentury city mall. There was a line out the door to get dessert here and I could tell the servers were moving as quickly as they could to serve everyone. Hokey Pokey soft serve (with dairy) - delicious soft serve, slightly sweet with crunchies that gives it a great texture.

Visited Cafe Knotted at Westfield Century City to have some Korean desserts and pastries. Excellent…read morecustomer service by the young man that helped us. He informed us of their most popular items on their menu. During this visit we tried their Banana Pudding Donut, Fresh Strawberry Milk Cream Donut, Roasted Sweet Corn, Chocolate Chip Cookie, Hazelnut Latte and Caramel Latte. All 3 donuts were good and not too sweet. The Banana Pudding Donut was yummy. You can taste the banana that blends in well with the creamy pudding. The Roasted Sweet Corn was unique in taste. It was my favorite. Fresh Strawberry Milk Cream was also delicious. There's a hint of tanginess that balances the sweet taste of the donut. Hazelnut Latte and Caramel Latte went perfectly well with donuts and Chocolate Chip Cookie. Their Chocolate Chip Cookie is plentiful and contained lots of chocolate chips. Cafe Knotted is now added to our go to list for yummy pastries and donuts. We have also informed our social circles to try this place out. Can't wait to come back and try other food items on Cafe Knotted's menu.

I first heard of Knotted from trying their frozen milk cream donut from a Korean grocery store in…read morethe Bay Area. After letting the donut defrost at room temp for a little bit, somehow both the donut and the cream soften to the perfect texture and temperature. It was amazing, so I was excited to try the fresh version. However I was sorely disappointed. The fresh donut was the same texture and fragrant flavor which I liked, but the whipped cream was room temp since it was a hot day outside and the strawberries were thin slivers with barely any strawberry flavor. They should probably keep the donuts in a refrigerator if they are full of whipped cream. I was pretty sad that the fresh ones did not live up to my expectations. Guess I'll stick to the frozen ones from now on, they are cheaper, bigger, and better anyway.

Been here before and the food is generally good, but service has always been touch and go. This…read morevisit was a step down even from that. Walked in on a Sunday around 11:30am, restaurant maybe a quarter full. Seated in a corner with incomplete silverware, no menus for several minutes, no water for even longer. Waited another 10-15 minutes with menus in hand before anyone came to take our order. The food wait aside, what really stood out was the lack of basic check-ins. No "sorry for the wait," no acknowledgment, and when I finally asked for the bill, the manager came over with the terminal, took payment, and walked off without much of a follow-up except to hand over boxes. Just a little warmth goes a long way! Food, when it arrived: * Landwer's Pancakes: the highlight. Three pancakes tall with seasonal fruit, whipped cream, Nutella, and maple syrup. Delicious and a generous portion. * Croissant Sandwich: disappointing. Tough, chewy croissant with thinner filling than the bread size warranted. Hard to get a clean bite. The Century City location is convenient, and parking on weekend mornings is easy before the crowds roll in.

I've been to Cafe Landwer a few times over the years, and it was usually decent. After today,…read morethough, I don't have any interest in returning. My friend and I made a reservation for outdoor dining for brunch. We arrive right around our reservation time to find nobody at the podium. After a few minutes, a woman comes up and asks, "For two?" before immediately turning around and walking the other way, to which point we stop her and say that we actually had a reservation which we gave her all the details for. She stopped for about half a second, grabbed menus, then turned around again and brought the menus to an indoor table, then just walked away without making eye contact. She did not even tell us to follow her nor say a single word to us once we were seated. No worries, right? Wrong. We perused the menus and waited for about ten minutes, with no staff members coming by to help us. We started looking around to try to flag someone down, but each staff member was either not looking in our direction and/or wearing a different outfit from the next staff member, with some outfits almost having a nightclub aesthetic than wait staff. Eventually, another individual comes by our table and, again, without greeting us or making any eye contact, aloofly says, "Just order off the QR code," which we didn't see because the menus were covering it. Now, my friend who I was with works in the mall, and I know the restaurant offers a discount for mall employees, so as the employee was walking away, I called out and asked if we would still get the discount if ordering off the QR code, and he said yes. Note that in all the times my friend and I have eaten here in the past, it was always traditional table service. Then, we go to place our order, and after adding everything to the basket, it tries to charge my credit card. At this point, almost 20 minutes had gone by since we arrived, with still no single greeting or water or silverware set or anything. I get up to speak to another waiter who was helping nearby tables, to which I am again told to just order off the QR code but was reassured that the mall discount would be applied once the tab was settled. So we oblige and place our order through the portal. Several minutes later, the same waiter who I had most recently spoken with had come to our table (mind you, this is the first time someone came to our table in the entire time we were seated) and said that the restaurant was out of some of the items on our menu. And it was at this point that we FINALLY got waters. At this point, we had to look through the menu again, but it was getting to the point where we were going to miss our movie, so we had to just abandon ship and eat at the mall food court. Upon leaving, the only acknowledgement we got was from the first woman who "brought" us to our table, which was a petty smile and wave. Allow me to make myself clear. I hold no animosity against any establishment for being short-staffed, for requiring QR code ordering, or for being out of ingredients. This stuff just happens. What I do have an issue with is the astounding lack of any grace or hospitality, without even a simple "Whenever you're ready go ahead and use the QR codes on the table" or even a welcome. It just felt as though every person was just trying to get by with doing the bare minimum, and every employee had attitude. Even the couple next to us, who had been seated before we arrived, never got acknowledged. It's honestly a shame, because many of the items here are great, and the offerings are unique, but if this is how Cafe Landwer chooses to operate and treat its customers, I won't be back.

Cute little shop with friendly staff. Good cold brew and some snacks. A good place for a break and…read moreenergy boost between shopping. Not many seating options though.

Had a great Kyoto coffee drink here that was clean and refreshing. Service was friendly and…read moreefficient. Beautiful areas to sit outside in either the sun or shade. Would definitely try again.

I came to this location of Cha Cha Matcha and tried their Cha Cha Cloud. Staff was really friendly…read moreand cheerful. The Cha Cha Cloud matcha was smooth and earthy, and I loved the creamy cloud topping that added a nice richness and subtle sweetness to the sip. There was a good contrast between the strong matcha flavor and light, fluffy cream on top. It was indulgent and something I'd order again!

I have been a Cha Cha girlie since the OG Broome Street Nolita days in NYC so understand that what…read moreI'm about to say comes from a place of deep love and pure shock. The Century City location is adorable, the aesthetic is giving, the staff is SO sweet. I got the strawberry matcha, husband got straight matcha, and somehow both of us got a whole lot of nothing. No matcha. No strawberry. They both looked amazing but looks clearly did not equate to great tasting in this case. The Bev Hills location did NOT do us like this. Also, one of the girls called ube "oob." I thought this was a TikTok myth. I was not prepared to witness it in the wild. Century City I am rooting for you. Get your matcha together. Show em you're one of the OGs!

Cafe latte. $6.50 one with oatmilk, one with reg. milk. My local Starbucks makes better expresso…read moredrinks than their barista here. 3rd time wasn't the charm. I'm still sticking to my original review. Cashier/ barista is not too friendly. She seems to hate her job and her customers. Do yourself a favor and go downstairs to the first level and have Lavazza for your coffee. You'll probably enjoy it more.

"Better ask SAUL" who has been there since the inception opened within Eataly. Extremely…read moreknowledgeable, and knew his products. The coffee is top notch! The cakes are delicious! Service is absolutely fantastic! Ambiance is ok, it's not like being in Italy, but there is a "bar" at the end where you can suck down your caffeine! Looking for quality without having g to head to Italy, run (don't walk) to this delicious Barista! Best of all, if you buy their beans, they will grind it for you.

If you're looking for a caffeine lift while shopping at the Century City mall, I recommend this…read morelittle place. It's located on the second floor, right in front of the Adidas store. It's a free standing coffee shop. You can also grab a bakery item, if you're looking for a snack. There are three cute little paintings hanging on the wall. There are a handful of tables and chairs around the place, in case you want to enjoy your drink here. There was an extremely long line when I got here, so I did a little shopping prior. Luckily, the line dissipated. It's a rather tight space inside. The drinks are all listed on the wall behind the counter. They offer both coffee and tea, signature and seasonal drinks. Ooh, banana cream latte ($9). Seasonal. Yes, please. It was so good. My sister and I both ordered a large banana cream latte, whole milk, light ice. They top it off by throwing in a banana chip. It was rich and creamy, but not too sweet. Staff are friendly and efficient. They call your name when your drink is ready. I had trouble sleeping at night. Forgot I had caffeine way too late in the afternoon.

Cute spot with a trendy vibe! Drinks were good we tried a couple (including matcha) and they were…read moresmooth and nicely balanced. Service was quick and the space is clean, though seating can be limited. Overall, a solid place to grab a drink while shopping in the area.