I came to Cold Stone on a Sunday at 12 which is when they first open. It had been awhile since I'd last gone to a Cold Stone and the store smelled amazing - like ice cream and freshly made waffle cones. The store is modest in size but its neat, clean, and well lit. Service was polite and prompt. I had a "Love it" (medium) size of the Circus Animal Cookie Creation ($6) and it was really good. I also tried their Golden Oreo Cookie Ice Cream Creation and it was delicious. It's in a plaza with Whole Foods 365, Big Peach Running Co, and some other fast casual restaurants like Gusto and Curry Up Now. Parking is in a shared moderate sized lot so you'll be able to find something. Definitely worth a visit if you're in the area. read more

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TERRIBLE CUSTOMER SERVICE There is a corporate flyer that says Cold Stone will give a free scoop of ice cream for your birthday. I went in to get my ice cream and the people were rude. Even after I showed them the flyer, they refused. No one was in the store...maybe due to their customer service, in general. Why wouldn't they honor a national promotion. I'll never come back to this location again. How difficult would it have been for them to honor the flyer and show some respect. It's the American way. read more

Yum. This is Cold Stone Creamery's newest location. It's store #23519 and it opened February 2019. You can find it in the new North Decatur Square shopping plaza at the corner of North Decatur Road and Church Street. The plaza is anchored by a Whole Foods 365. Everything in this plaza is relatively new. There are over 1,100 Cold Stone locations worldwide, but only 7 in metro Atlanta (at the time of writing this review). I used to go to the one in Atlantic Station, where I live, but it closed years ago. I'm not sure I've been to a Cold Stone since. Visiting this location in Decatur brought back some memories. I had to get what I ordered most often at the Atlantic Station location: the Birthday Cake Remix. It consists of cake batter ice cream, rainbow sprinkles, brownie, and fudge. I got it in Cold Stone's smallest size ("Like It") for $4.99 plus tax. Only 670 calories. It was just as delicious as I remembered it. The cake batter ice cream was smooth and creamy and I really enjoyed the chewy chunks of rich, chocolaty brownie and the texture of the colorful rainbow sprinkles. I recommend it. What makes Cold Stone, which was founded in 1988, different from other ice cream shops is they have a cold stone slab (frozen granite) which the servers use to mix the ice cream with various toppings and mix-ins. Marble Slab Creamery was the first to popularize this concept (1986), but Cold Stone has since surpassed them (by far) in terms of locations. Birthday Cake Remix is one of several Cold Stone Signature Creations ($4.99 small, $5.49 regular, $5.99 large). You can also customize your own ice cream and mix-ins ($3.99 small, $4.59 regular, $4.99 large + 1 free mix-in and $0.89 each for additional mix-ins) with optional waffle cones and bowls ($0.99-1.49 each). When we visited, there were about 20 ice cream flavors to choose from. Some of the flavors are made fresh in-store. There were a bevy of point-and-choose mix-ins and toppings such as candy bars, nuts, cookies, and candy. In addition to ice cream, Cold Stone offers frappes, shakes, smoothies, cakes (including custom cakes), and "Hot Stone" desserts (hot and cold desserts) like Brownie a la Cold Stone, made with a warm chocolate brownie, vanilla ice cream, whipped cream, caramel, fudge, and pecans ($6.99). Service was good. We visited on a Saturday night after dinner and the place was busy, but not slammed. The crowd was a mix of both adults and kids. Seating (inside only) is limited. There are only about 10 seats total. This is a good after-dinner date spot. read more

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The young ladies at this location are trash. A bunch of young people who hate what they do. My boyfriend wanted to put a spin on the founders favorite and they gave him a hard time. I have been eating cold stone for over two decades and cannot remember a time service for such a quick and easy item was this bad. I love cold stone and haven't had it since pre-pandemic and the ice cream was delicious of course smooth and creamy per usual, which is what the stars are for, the service is a zero. Mind you, I'm not expecting Capital Grille service or any service really, just be nice. read more

Cold Stone Creamery - two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - Decatur, Georgia

As I walked into the ice cream shop, I smelled the sweet aroma of ice cream. Their ice cream is amazing. There are a variety of flavors. There is ice cream, waffle cones, sundaes, cakes, shakes, and drinks. There are many toppings. The customer service is amazing, friendly, helpful and fast. A very cool ambiance and clean place. They have a great attitude and they always greet you. I love this ice cream shop. Cold stone is where dreams of ice cream being perfect come true. With there amazing signature items you really can't go wrong. I recommend the mix of Butter Pecan and Blueberry with Graham Crackers as the topping perfection. I didn't know the first topping was free so that's a plus. Reasonable and affordable prices. Cold Stone Creamery is an Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes and more. If this location had some benches and tables located just outside, that would have made this place the perfect ice cream date/desert spot for anyone to hang out with friends/family. I guess they might do it once it gets more hotter later the time. As this place is in a shopping plaza, there is ample free parking in front of the shop. I recommend this place for great tasting, original ice cream anytime and also I recommend for everyone to come here. read more

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I love Cold Stone. I love the fact that one is so close to my house now. They recently opened and are nice for a quick fix of ice cream. My mom and I came here for some girls time. The icecream was creamy, fresh, and had the right amount of mixers. I had the founders favorite, which is MY favorite!! I can't wait to come back. The service was also very good!! read more

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All of this franchise's locations are nice in that their quality is superb. And they're usually pretty generous with the portions! read more

Cold Stone Creamery - Mint, Chocolate, and Peanut Butter Cookie Dough Ice Cream, with chocolate drizzle and Oreo sprinkle, in a fresh waffle bowl. - Ice Cream & Frozen Yogurt Near Me - Decatur, Georgia

I gave a one star because my birthday cake from here wasn't good at ALL. It was so tiny and tasted old. It was $30 and I would have been okay with that high price IF the cake was good BUT it was horrible. I LOvE their ice cream that's why I thought I couldn't go wrong with the cake but never again will I get a cake from here. read more

Cold Stone Creamery - Not good at ALL - Ice Cream & Frozen Yogurt Near Me - Decatur, Georgia

The ice cream was great, but the customer service is not. This is the second time I've placed an online order &have gone in at the scheduled time& was ignored by the young ladies working there. I had to get their attention, although I was standing right by the register where they served other customers on at least three occasions. I said, "Excuse me" each time the ladies came to the area but I suppose I wasn't loud enough (even with them looking at me) . I got my ice cream after about 10 minutes waiting. We won't be back to this location. read more

Lovely employees with big, beautiful smiles. Fantastic suggestions on milkshake flavors with ice cream samples to help me make up my mind. The service is quick and the store is spotless! Only downside..... The store is across the street from my apartment and I'm a fat ass already. read more

Finally it's open!!! Make your way over to the newly open Cold Stone Creamery located on Church St adjacent from Emory Healthcare formerly known as Dekalb Medical. Cold stone supplies hardy portions in sizes that range from: like it (small), love it (medium), and gotta have it (large). Visitors have the option of choosing a specialty ice cream combination or create your own with the numerous flavors and toppings they have available! I elected to order the "Birthday Cake Remix" which came with cake batter ice cream, fresh crushed brownie, hot fudge, and rainbow sprinkles! Your order is made right in front of you on cold marble slab so that every order can be customized! As this business just opened, there's always going to be hiccups. The customer service was slightly lacking this evening... but I'll definitely be back for more! read more

Cold Stone Creamery - Birthday cake remix - Ice Cream & Frozen Yogurt Near Me - Decatur, Georgia

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It is about time that cold stone creamery opened up over here in Decatur. The experience that I had there the other day was excellent. A young lady named Amali who is employed there was sweet as pie and very professional. She made me feel welcomed and knew what she was talking about. She was very patient with me and my family. To the owner of this establishment you picked a great person to work for you. Amali if you read this stay sweet and I hope to see you again. I will be back soon. read more

Got a call Sunny, whom I believe is part of the management t team. That was nice of him to call and explain the situation. He assured us that they never authorized this lady to turn customers away. As I stated in my previous review, I think they're doing a good job even though they seem understaffed. The ice cream is good and the so is the service. Sounds like this was just the doing of one employee who didn't want to work that day. It's one thing to be lazy but don't drown someone's business because of it. Hopefully she'll own a business one day and will better understand the magnitude of her actions. read more

There was hair in my ice cream. I called to speak to a manger but there wasn't once available. The young lady put me on hold then said she would call me back. This is the most disgusting thing ever especially during a pandemic. read more

Cold Stone Creamery - Hair was in the ice cream. - Ice Cream & Frozen Yogurt Near Me - Decatur, Georgia

Beautiful evening in Atlanta (finally) and stopped in to get some ice cream! The ladies working tonight were very welcoming and helpful towards my girlfriend and I. Delicious way to end our Friday night out! read more

Service was great! Quality of ice cream was not the greatest. Ordered basic flavors just to test quality. If you can't get the basics right that's a deal breaker for me. read more

All the tables were dirty. I had to ask several times to get my table cleaned. My daughter and I were the only ones in the store. We didn't get a hello or thank you. No sorry about the mess. Never going back. read more

Stopped by to have ice cream for Mother's Day with my family. Despite of crowd the people working there were smiling, patient, courteous and friendly. I love most of their flavors but cheesecake is my favorite. What keeps bringing me back again and again is their amazing customer service. Thank you read more

I got a Birthday cake there on Sunday. It wasn't fresh and the plastic cake container will not stay on. It never does. I've gotten cakes many times. Do better. read more

Not impressed with the customer service. Very unequal distribution of ice cream based on customer (for the same order) and my kids were upset. read more

the ice cream was amazing however the girl serving it wasn't. she was rude and un welcoming.