I dropped my 17-year-old daughter and her friend off here while I ran to Jewel. She placed an online pickup order since the store wasn't accepting Apple Pay. While waiting, the manager, Mike, approached them asking why they were there. She politely explained she was waiting for her order, but he remained unfriendly when handing it to her. When I picked them up, my daughter was extremely upset. I went inside to address it, Mike proceeded to inform me that he needed to check his cameras because they were standing near the cake refrigerator "snickering." I was very offended that he would imply they may have stolen something without actually seeing them do anything. He proceeded to tell me that my daughter was banned from the store. I've visited this location many times and have never experienced treatment like this. Very disappointing to see my daughter or any minor for that matter treated like this. read more

I took my 6- and 3-year-old kids to Cold Stone Creamery for the first time, and the experience was incredibly disappointing. When I asked if my kids could taste-test a flavor before choosing, I was told they don't do taste tests for non-seasonal ice cream. Honestly, what kind of ice cream shop--especially one charging premium prices--won't let a child try a tiny sample before committing? It makes zero sense. Between the unfriendly policy and the lack of basic customer service, we won't be going back. Zero stars from us. read more

This is the worst place ever. I love their ice cream but I hate the establishment. When I get up to pay they tell me I have to place a mobile order online to pay. And I was already waiting in line for 10 mins while my sleeping 3 year old and they couldn't mention this sooner. They couldn't even try to make the moment right. They just stared at me. This is the second time this has happened. read more

We are pretty frequent regulars at this Cold Stone. On Friday May 8th around 7pm I went in to get ice cream $76 worth. I had the worst service ever going there. There was males working with his hair hanging out of his hat and he kept touching it. The employees sat there talking about personal things the whole 20ish minutes I was there. I ordered 7 different ice creams and they put all 6 big ones in one brown bag and told me to be careful you might want to care it from the bottom and then handed me the 7th. When I got home none of the lids where put on correctly and there was ice cream everywhere. I had to put it in different containers. Oh and while I ordered birthday cake remix the 1st boy making it told the other boy oh well have fun with that ice cream it is all melted. When the other guy got the ice cream he said wow wonder why it is melted. Very very upsetting. I reached out that night and left a message and never heard back from anyone. ​ read more

Came in to get some ice cream and asked to sample the banana as I have never tried it and was told that they offer no samples of that flavor. How do you expect somebody to know if they will like a flavor. One of the dumbest statements I've ever heard. Will not be back. Dairy Queen it is read more

I've always loved Cold Stone and the way they mix your ingredients into your ice cream. We tried the Boo Batter which was just colored cookie dough. I ended up getting my usual Strawberry Blonde with extra graham crackers. The employees were very nice and helpful. read more

Cold Stone Creamery - They had a nice variety of ice cream that didn't have freezer burn. - Ice Cream & Frozen Yogurt Near Me - Dyer, Indiana

Absolutely terrible customer service. Half of the employees were just walking back and forth from the register to the ice cream not doing anything and they refused to ring us up while our ice cream sat on the back counter melting read more

Love cold stone literally everywhere except this location. Always close early. Just pulled up at 8:43 on a Friday night to do something nice for my kids and they closed the door and ran into the back like cowards. Sign clearly says 9 pm. It's not like it was 8:58 read more

was told you can't do samples? what ice cream place doesn't do samples? Like are you guys hurting that bad that you can't do literally the tiniest little sample? Also, the manager possible owner was very weird.. won't be coming back to this location read more

In the light of everything that is going on you would think that everything would run smoothly. When we went, this was before the looting and rioting happened, this was a week before Illinois was scheduled to open. At the time we pulled up an seen, young ladies coming to the door, of course we assumed we were to order on online. instead they wanted us to order by phone and pick up when they come out the door. As I approached the door and started to read, the young lady comes to the door and seen that I was a bit confused about the process. She looked at me dead in my eyes and turned around and walked back in the store and locked the door. She did not once ask me if I needed help nor if I needed some guidance on ordering. This was terrible customer service, I do not plan to return to this cold stone. read more

Cold Stone Creamery - a reflection of a person in a car window - Ice Cream & Frozen Yogurt Near Me - Dyer, Indiana

Teach your working to learn how to differentiate friends from the workplace. They young workers were incredibly antsy when they had to do their ACTUAL work instead of talking with friends and giving them freebies which was clearly unprofessional and odd given I couldn't even get a small sample. The ambiance was okay... nothing special. read more

I've had nothing but great service and amazing desserts for many, many years. I'm glad they are close to home and a pleasure to do business with. read more

Cold Stone - Gotta Have It. Especially since it's only a few steps from Starbucks. Lotsa ice cream flavors and an obnoxious amount of different candy/chocolate choices to mix with your ice cream. The ice cream is pretty rich too, heavy, thick and weighty. Ice cream quality is determined by the amount of air that is in the mix, 1 pint of say... Godiva chocolate ice cream will weigh more than IDK, Breyers ice cream.That being said, Cold Stone has some pretty good quality ice cream. Prices... still a bit high, but like Gayety's this is a trendy type place so it's expected. They've got punch cards though... that's a nice little bonus I suppose. This particular store is always clean and tidy, the employees are friendly and keeping busy it seems. Someone's usually cleaning something, sweeping the floor or clearing tables. There are also a couple tables out front where you can enjoy your snack on those perfect spring or summer nights. The only issue I have is that parking can be a S.O.B. in summer, it's in a small mall off Route 30 and they share the building with like 6 other businesses. Needless to say, parking is at a premium when the heat comes. Definitely swing by for a treat. read more

Love the ice cream the the employees were helpful and polite. Will definitely be back.

I really did like the ice cream here, but the management sucks! The owner, Mike, is super racist and ableist, calling his workers r-slurs, only hiring poc for "diversity reasons" (only to have them fired weeks later because he didn't think they would "make it past the trial period"). And then on top of that, I had a worker (young lady with glasses) yell at my friend because although we arrived together, we were paying separately, and she yelled at him and said "WE WORK AS A TEAM!" He didn't approve of that and it ruined his experience for the rest of our visit. So if you're willing to excuse the racism and ableism, then this is the place for you. I'll be taking my business to CRAVE, where the setting is more intimate and the vibes are immaculate. read more

Ice cream quality is good, but the employees are ruining this location single handed. You come in a few mins before close they deny service. The big African American girl doesn't listen to what you want and always ruins your order. Too much talk and not enough work. read more

I can definitely tell this place is under new ownership! Lots of smiles and greeted immediately upon entering. Freezer is stocked with beautiful cakes and cupcakes. I am currently addicted to the cheesecake ice cream with blueberries and strawberries. Excellent experience, can't wait to go back! read more

Ordered online 4 love it size cups. I was overflowing, 1 was normal sized, and 2 were only 1/2 full Called when I got home to complain and was told the manager would call me back... she forgot so I was asked to take pictures and text them to the store and the owner, Mike would reach out the next day. After numerous phone sells yo the store - he finally called me back - accused me of trying to get free ice cream while comm no planning about his employees I tried to explain that I just wanted what I should had rec'd the 2 full love it sized treats kept ranting on and on and told me they needed to view their video to compare my order with the pictures I texted. 2 days later the manager called me to tell me that it looked as if we ate some if my ice cream and was trying to get free food. I am appalled... what happened to customer service or the customer us always right I am a good person and can afford my own ice cream- NeVer going back to the Dyer Coldstone!!! They just don't care!!! read more

Horrible customer service from the female manager. I tried to use my $5 off coupon that was emailed to me from Coldstone. I put my phone number in the system for some reason it showed I had 49 points instead of 50. I asked the manager was it something she could do because she see the email. She told me no, because the store will loose $5 she was not friendly at all. As I was walking out because of her bad attitude, I heard her telling the workers I can't come back. So I turned around and asked why? She said that's the owners rule, which does not make sense, if you see the system has a glitch why not try to fix it instead of making it seem like I'm in the wrong.. I would've paid the $10, but the manager bad attitude and poor customer service made me leave. I would never go back to this location and hopefully you won't either! Last thing she printed out my information from the system I don't know what she plan on doing with it. read more

My wife and daughter and I stopped there today for ice cream. The staff was friendly and attentive, the inside was very neat and clean, and there was seating outside for us to enjoy our ice cream. We will definitely be back!! read more

I will say I absolutely love the icecream here! Every flavor I have tried has been delicious and it's one of my fav go to spots for something sweet. I'm sure whatever you try you will not be disappointed. Also they have lots of mix-ins for your ice cream Unfortunately I am only giving it 3 stars because I can't say I've had the best service here. There have been times I have been skipped over in line even though I am in FRONT of the person behind/next to me. Also whenever I ordered some ice cream in containers to take to my family they always seem irritated. If I order 2-3 love it sizes to go I've seen them roll their eyes. I have also gone to this location and they've been completely out of ice cream. I can understand being out of a few flavors but being completely out of ice cream is ridiculous for a business. read more

We've been going to Cold Stone Creamery in Dyer for years. Servers always greet us even though they are usually busy. I like it that we can have a taste of the ice cream before purchasing. Again, servers were very willing to do that. We've never had a problem with our orders and the place is always clean. Nice to see the owner there sometimes training the new people. She's very patient. I have no complaints and will continue to visit. read more

First Visit and we went in with my 6 year-old and ordered the chocolate ice cream. He said it was "too chocolaty", asked if we could get a different flavor and was told if he wanted a different flavor we would need to purchase another $4 scoop of ice cream. Most reasonable establishments will work with a 6 year old, not this one. It's unfortunate and we will not be returning. read more

Never got a chance to taste the ice cream went in there at 9 on the dot thought it was ok due to the fact that there were a lot of people sitting down and still had people in line ordering but when we came in before we even shut the door the blonde girl work rudely yelled were closed thank you bye was her words will never go here again read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Dyer, Indiana

I love the ice cream but dislike the service at this location. Twice the servers have skipped over me in line to serve others, which is very irritating! Probably won't be going back to this location. read more

It's no Salt Caramel ice cream (see Mt. Desert Island Ice Cream review), but I found the Chocolate Cake Batter ice cream to be wonderful, creamy, and dreamy. And I was all prepared to write this place off as "trendy." That being said, the prices ARE pretty steep. I didn't get any mix-ins because I can do that at Dairy Belle in their best-ever soft serve. I will continue to get my ice cream fix at Dairy Belle in Hammond, but I will return to Cold Stone Creamery occasionally for that CCB ice cream!! read more

Walk in the door at 8:58pm and told "We are closed!" It's not 9:00pm? Other customers are in line ordering. Nope. Three of their employees say, "We're closed!" That's not how you treat patrons who want to spend money in your store! read more

I absolutely love cold stone ice cream however, tonight my boyfriend & I went in on a Friday night around 9pm, they close at 10.. The 2 girls working were very rude, and rushed us to get what we wanted, rushed to pay, and last minute my boyfriend decided he wanted to add a small smoothie to our order. All we got was attitude, and not even a thank you for coming into our buisness. I'm in the service industry myself, and this was very unacceptable. read more

The owner I assume, older man, is one of the rudest people I have ever encountered at the store. I will not be coming back nor bringing family or friends. After the owners behavior, this doesn't even deserve one star. read more

The service on a Saturday night at 8pm was nice however that skinny vanilla was like eating cake mix or sand.and when I brought the concern to the servers attention it was like oh well not my problem read more