I've discovered a great tip for getting the best value at Cold Stone! They offer various container sizes, such as "Mine," which is a pint, "Ours," a quart, and "Everybody's," which is a triple pint. I recommend for these larger sizes, as they provide more ice cream for your money. While a small cup may end up costing over $10, especially with toppings, choosing one of these larger containers may cost slightly more but allows you to take leftovers home and savor them later! Friend me for more tips read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfield, Connecticut

Spectacular !!! This place is always my favorite in ice cream, I really like the girl in the video she always has a good attitude and is very kind even if it's late at night. I always come here and I will always keep coming. read more

Walked inside the store and I wear glasses, they fogged up. The temperature outside is about 71, why is it the inside of the store is even hotter than outside.....its an icecream store....Non the less yes the icecream was melted. In addition I ordered a Birthday Cake Remix my go to in a Ours size, the server didn't measure out correctly and decided to just add a glob of melted vanilla to top off the cup. Geez thanks. read more

Icecream is delicious and great as expected. Service is crazy slow, bunch of kids working the counter, your best bet is to sit outside if your not taking it to go. If you order delivery beware, bc they are crazy slow, your order will arrive 1+ hour later even if it says 30 min and it will be melted. Just go pick it up. read more

The service here is unbelievable. I've placed an online mobile order and never received a confirmation email or anything. Do they couldn't find my order but luckily when I pulled up my bank statement that states time and place of where money was taking out. They still choice to do nothing. I ask to speak to a manger and was told there was no manage at site. At this point I'm furious because like what?! So I'm like fine I'll pay again and the have customer service reimburse me. Instead of trying to get me out there establishment they make me stand back in line. I wouldn't waste my time here. It's not worth the bull! read more

Weird smell in this place every time I go. Pair that with overpriced ice cream which is too sweet and you get a 2 star review. Staff are oblivious. Ice cream cakes look good. read more

I like Cold Stone mostly because you get to order your ice cream and you can pick from a huge assortment of items to include in your ice cream. You can literally make your own creation with all the ingredients they have. My personal favorite happens to be the Founders Favorite. It ha French vanilla ice cream, caramel, hot fudge, almonds and a brownie. The person mixes it all up and no two licks are the same. Everything is mixed up perfectly and you just have all those ingredients working with each other to provide such a great taste. The reason why I did not review it as a perfect 5star is because as we sat at the shop you could tell that the place needs some sprucing up. The walls need some paint and in general the could stand to do some renovations or at least a facelift. It was a bit dark and dreary. If you are going to compete then you should be paying attention to the little things to continue to entice customers. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfield, Connecticut

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I came here yesterday with my niece and brother. The girl taking our order clearly had a attitude, she looked like she didn't want to be there. It's odd because before we walked up she wasn't acting like that. Also when it was time to pay she started doing a "FAKE COUGH"!!! I assume because we had on masks and she didn't. I took it as her trying to be funny about us wearing masks. This is so unprofessional! She is so RUDE! Let's see how she feels about the masks coming back since she thinks it's a joke. The ice cream was good but I give 1 star because the experience was so bad. Management needs to address this. read more

Cold Stone has some good Ice-cream (I prefer frozen yogurt), and you can make your own creations. Once in a while we end up here when my wife craves it, or when it is around our birthdays, and we receive our Birthday coupon for a free Ice-cream of our choice: Like It!, Love It! or Gotta Have It! If you haven't tried it yet, you better make a trip for the Cold Stone Experience! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Fairfield, Connecticut

I went into Coldstone after having a long and difficult week at work. I ordered a "gotta have it" size of my favorite ice cream and I was greeted with an incredibly inappropriate response from a female employee who said "are you sure?! It's 400 calories?! I would wouldn't eat dinner if I were you..." I have struggled for years with body image problems and this was enough to trigger a breakdown. I'm lucky enough to have had my best friend with me otherwise I don't know what would have happened. I am disappointed and mildly enraged by the inappropriate, hurtful and disturbing nature of the employees comment. Please fire this woman. read more

Chain ice cream. I'm not a fan of chain food.Very, very sweet. Lots of combos/choices though. I have been to a few of these all across the country so @ least they are consistent- clean, friendly & sugary. I believe the crew sings in unison when they receive a tip which is a nod to the ice cream parlors of old- cute. Large private parking. read more

Pretty overpriced and characterless chain. Sunny Daes is a much better and more affordable option.

Love this place!!!!!!! Ice cream is awesome, they have a large selection of ice cream and toppings. Every time I come here I get something different because of the create your own thing, not sure what it's called. There customer service was amazing. They were so polite and the first time I every came they were patient while I read the menu. Definitely recommend!!! read more

I love this place. However, i cant have dairy anymore and i hate sherbet flavored things. I wonder if it's possible if we can have a dairy-free ice cream added to their menu. A lot of people are lactose intolerant but still want the experience of having their delicious ice cream read more

I love their ice cream. Constant thru out all chain store. We went here last night at last minute and everyone was sweet and helpful. And price seems the same. Nothing cheap anymore so why complain for cents. My whole family loves it and I'm a happy customer guess that's what matters. I'm a sucker for a smile a good ice cream what can I say! read more

The WORST location of any of the Cold Stones! Staff does not know what they're doing! Completely F-d up Uber order and refused to rectify the situation. Their solution was "PICK IT UP"...doesn't that defeat the purpose of Uber eats ? Idiots!!!!! read more

Eh it was ok. Honestly I wanted frozen yogurt but was on a bit of a time crunch. The man there was nice enough but not overly friendly and VERY chincy with the toppings. I paid $12 for two tiny ice creams. My son and I were the only two customers (mid day 40 degrees out in February) you would think the place would be sparkling since it's probably slow and they have time to spare and to clean. Wrong. Sticky napkin holders at the tables and one of the most disgusting bathrooms I've been in all year. I won't be wasting my time or money going here again! read more

This star rating is generous if I'm just reviewing the ice cream. Ice cream alone would be maybe a two star rating. The three stars is merited because of the cakes. Service is warm and friendly. These folks make a decent ice cream cake. If you need an ice cream cake on the quick, you can order online and pick up the next day. It's convenient but not gourmet. They have a larger variety of cakes than Dairy Queen or whatever that other one is called. The staff will write anything you want on the cakes and that's all you can really ask for. If you want a hoidy toity, frufru pretty cake, find a nice bakery or maybe even Whole Foods. read more

The last three times we've visited, we bought quarts, over $8/each, and asked for the add-ins. We barely got any added in. And the ice cream was so soft that we literally drank it. Used to be a great spot. It has gone off track. read more

Ice cream is great but the customer service is so horrible! The associate didn't even clean the top off before she made my ice cream, thank god I am not allergic to anything. She even let me wait for twenty minutes before telling me she closed a half hour ago! I complained and she rolled her eyes and made my ice cream which surprisingly she did a horrible job at that too. read more