We lucked out coming at a great time with zero line. The smell of amazing waffles filled the ice cream store when you walk in. The service was fast and polite and the ice cream was superb. The flavors are unexplainable and the texture of all the flavors we tried was super creamy. The bubble cone is a bit pricey but worth the splurge the warm bubbles waffle pairs amazing with the cold ice cream. We tried the cookie butter, milk and cereal and the very very chocolate. All were very good. The outside seating had a fire pit and fun funky chairs making for very fun ambiance. Inside had bar stools to look out onto the fire pit area. They do allow taste testing, parking is ample and credit cards are taken. Four stars for cleanliness- trash cans were overflowing, when sitting at bar inside area you look up and the ceiling, light fixtures and facade is just covered in dust. They no longer use nitrous to craft the ice cream due to a shortage in nitrous ? read more

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This place should replace "Milk" with "I don't want your business". They have ok milkshakes when they actually have milk in stock but for the last 3 times I have gone; they have been out of milk. At the very least, this is somewhat negligent for a place calling itself milkcraft. Also... checked the reviews for the last year. Ton of 1 stars and it's been somewhat cathartic watching the owner's account argue with each of the different reviewers in the comments portion. Here's hoping that the next ice cream business that replaces this one carries more of its main product in stock. read more

LOVE the ice cream so good. the people who work there do not want to be there and are very rude to their customers

Had disappointing dessert at Milkcraft today. The establishment had a unique and hip look to it. It's small with one long bar seating, and a few outdoor seats by a fire pit. That said, I wish there were more seating to fully take your time to enjoy the dessert. Ambiance rate 8/10. A few negatives right off the bat were they were out of their 2 popular flavors that they were advertising in their restaurant which were Pb & J Roasted Banana and Cookie Butter Blue. Luckily, my one friend was able to get the last Cookie Butter Blue. In addition, I ordered a milkshake and they tell me "they're out of milk." How can a restaurant called "MILKcraft" that sells ice cream be out of milk? Plus, the staff seemed irritated to do their job. The service was relatively quick though. Staff/service rate: 5/10. My friends and I ordered... 1. Cookie Butter Blue: This had a nice sweet flavor however, it lacked real cookie butter flavor. It almost tasted like vanilla and chocolate combined. Rate 7/10. 2. Milk & Cereal: This flavor also lacked a cereal taste; it just tasted like vanilla. Rate 4/10. 3. Bourbon Breakfast: This flavor was tough to enjoy because it had a very strong unsettling bourbon flavor. Rate 3/10. 4. S'mores Campfire: This had a great smore flavor. Rate 7.5/10. The bubble cones it comes with were slightly crispy and soft at the same time which was good. Overall, I didn't have the best experience here, and wouldn't recommend this place being the lack of options they have, and the mediocre taste of their ice cream. read more

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After a long drive from Smuggler's Notch Vermont, the fam got the craving for sweets, stopped at milk craft for the 1st. At west Hartford around 2:30, the place wasn't crowded which was great, parked at the meter, cute and cozy ice cream parlor , a selection of flavors that other stores/ franchises will not have. The shakes were smooth and creamy, the salted Caramel sweet and thick and the chocolate was rich . They have a small lounge where you can relax and enjoy your sweets. Definitely it will satisfy your sweet tooth. Service was fast and quick with a friendly smile. read more

Milkcraft - Seating - Desserts Near Me - Fairfield, Connecticut

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Out of bubble cones two nights in a row at 9pm. Ice cream is delicious but disappointed with overall experience.

Milkcraft has some really great ice cream, but they really fell short in the area of customer service for me. We came in around 9pm and I thought the place was closed bc there was no staff member in sight. After about 5 minutes of waiting, someone finally came out to greet us. The part that really made me uncomfortable was the inappropriate music that blasted through the speakers. Lots of profanity, which made made several folks uncomfortable. I overheard another couple complaining about the loud music too. The music was so loud that we ended up leaving shortly after getting our ice cream. This is so bad for business -- so many people were turned off by this, including myself, and I likely won't return to this location. The ice cream itself is actually really good though! read more

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Lied & said that they did not have anymore bubble-cones at 9PM. I have friends who work at other milkcraft locations, what do you mean youre out of the batter. You just dont want to make it... drove 40 minutes. read more

What happened to this place? When they opened it was awesome and now it's terrible. They used to use liquid nitrogen and make the ice cream in front of you. Plus the portions were huge including the fresh whipped cream. Now they scoop pre-made hard ice cream (almost freezer burned) and the scoops are small. The staff is very rude and disinterested. They look like felons on work release. When the girl with the neck tattoo handed me my cup without the whipped cream I paid for, I said "I had whipped cream with that" and the look she shot me could've killed. Then she had another hoodlum put the tiniest teaspoon of whipped cream on it. Won't be back until I hear they've gone back to their old ways read more

We've heard so many good things about this place, but when my group of friends and I went last night we were disappointed! First, we go up to order and the girl at the register had the nastiest attitude. She was sighing, rolling her eyes, and just overall looked like she hated everyone. We place our order anyways, and waited on the side. After paying, we're told that they're sold out of what we ordered. No problem, the other nice employee let us switch and get a different flavor. Finally our ice cream is ready and the same girl from the register hands it to us with her hands reached out, her head turned to the side and again rolling her eyes!! She made us feel very uncomfortable and unwelcome. I ordered the bourbon breakfast, which states it has a touch of bourbon but that tasted like I was drinking bourbon straight up My friend ordered the cookie butter blue and that was delicious! Overall not worth the trip read more

My friend took me to her favorite ice-cream joint and wow I loved it. The bubble waffle cone def one of the most delicious things. Would absolutely recommend this place. There is always a line but it goes by fast. Don't hesitate absolutely try this place. read more

Milkcraft - Milk and cereal - Desserts Near Me - Fairfield, Connecticut

My daughter has been wanting me to update my review and give them another star because in my first review of Milkcraft I said my ice cream MELTED on a hot summer day! Oh no! (But it did melt crazy fast- I had the Mexican chocolate churro ice cream in a soft, warm, freshly made cone.... Didn't help with the melting fast issue.) This time I ordered it in a cup so it wouldn't be such a mess. She loves the S'mores ice cream in a bubble cone. They make it all on site in front of you with liquid nitrogen and it's kind of cool to watch even if it's a little slow. Definitely try it- it's really good ice cream. read more

Milkcraft - 2 scoops in a cup. The bottom flavor melted quickly- the top one did not. Not sure why - Desserts Near Me - Fairfield, Connecticut

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They close well before their officially posted closing time, despite having both customers and staff inside. Regardless of product, which isn't that great, soliciting customers and wasting their time by turning them away early, given staff disregard or apathy, warrants a 1 star review. read more

This used to be THE place from 2013-2016 because the ice cream was fresh, made to order with fresh bubble waffle cones. Then as years went by, quality just started dropping. They then started to batch make the ice cream and just scoop it as customers came and now, in 2024, the ice cream is all pre-made! There is no reason that 1 scoop of pre-made ice cream should be $9!! The ice cream used to be the most fresh and creamy dessert, with the most amazing toppings, but nowadays is just another ice cream shop in Fairfield. The ambiance at this specific location is nice, has good outdoor seating and the artwork on the wall is nice. read more

Can't believe I only had Milkcraft once my entire time living in Fairfield! We ordered the smores ice cream in a cup because we were so full after dinner but next time I need to try the bubble cone here. read more

Milkcraft - Smores - Desserts Near Me - Fairfield, Connecticut

This used to be the best place for ice cream. They've really gone down hill. They no longer make it in front of you as a fresh batch. It's dirty. Service is no longer happy to be there. I can no longer justify the ridiculously high prices for a substandard experience. The ice cream still tastes good but definitely not as good as it used to be. It used to be a special experience and now it's just a run of the mill ice cream shop, no different than baskin robins, except it costs twice as what you'd normally pay. read more

Gave us the wrong toppings and when we said it was incorrect, they just dumped what we asked for over top?? $12 for an incorrect order.

High-speed robbery. Got large ice cream. There are supposed to be 2 scoops. It looks like 1 scoop. Was melting as soon as I got it. This is more like whipped cream than ice cream. It's not close to being worth 10 bucks read more

Every time we are in town we go with our relatives to Milkcraft. This place is always packed with people and for good reason. The ice cream is made fresh Infront of you with liquid nitrogen and they have lots of amazing flavors to choose from. The bubble waffle cone it is served in is a treat in itself and you can even just order a cone by itself if you like. My favorite flavor is the adult breakfast cereal. read more

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It said Open until midnight on Apple Maps and I arrived at 11:30 and it was closed. Update your store hours. read more

If social media didn't exist, I don't think Milkcraft would either - this place was absolutely designed with Instagram portrait mode pictures and TikTok videos in mind. Virtually every ice cream option is ridiculously photogenic, especially if you're willing to pony up a few extra dollars for one of the bubble waffle cones. My mom and I stopped by here after lunch on Friday, a very pleasant/toasty March afternoon. I haven't been in downtown Fairfield since probably the mid-90s when I was a young pup, so I had no memory of what it looked like but I was pleasantly surprised to see an upscale college town. It's not a coincidence that Milkcraft is housed a few blocks away from a college campus, nor that it's surrounded by a lot of newer, edgy restaurants and shops, including an intriguing noodle bar right next door. This place is catnip for young adults and their parents looking to spend a little cash while they're in town. We timed our visit well - no one was in the establishment when we showed up, but by the time we had our ice creams, a line of three or four people had materialized. I ordered a scoop of the Milk & Cereal ($5.95), with Fruity Pebbles as the cereal in question. It was pretty tasty, definitely on the heavier side but I think that's to be expected. The prep work for the ice cream is pretty interesting - they're using liquid nitrogen to freeze the ice cream scoops, which makes for a solid optic (again, social media rears its head) and a smoother texture. Very cool. My mom got a red velvet flavor and declared it "magnificent." She lives two towns over and I suspect will be returning shortly. One negative is that by virtue of the extensive freezing process, it takes a few extra minutes to get your ice cream. If you have a sizeable line in front of you, it could take a while to start sampling the wares. The seating area is a definite bonus, especially on a nice day. There's a fire pit with some Adirondack chairs, along with other random, edgy post-modern chairs and upscale picnic tables. The only downside (and there's really nothing they could do about this based on the space) is that the seating is likely harder to come by during busier times, especially the primo firepit Adirondacks that we sat in, but that's true for a lot of ice cream places in my experience. Come for the photo op, stay for the fire pit. read more

Milkcraft - Milk & Cereal (Fruity Pebbles). - Desserts Near Me - Fairfield, Connecticut

This review is for the Milkcraft Truck out of Fairfield, CT. It is difficult to condense my experience into a few sentences but basically "Don't Trust" that it will show up to your function! I booked the Milkcraft Truck in March 2025' for a very important occasion at my home for Friday, July 4th at 5pm... my daughter's college graduation for her doctorate degree. We combined this with our annual 4th of July but with many, many more people invited than we normally would have. It was to be a surprise for her. I put down half of the deposit for 50 people and dealt with the owner, David M. via emails, exclusively. I gave my address and all the needed information. I wanted to book it early as I knew this would be a popular date. I sent many emails to David during the time leading up to July 4th... such as can we add vanilla bourbon to the usual 4 flavors? I would be willing to pay extra. He replied, "no extra charge". When is the balance due? And that I was so excited that it was still going to be a surprise for my daughter. David only answered about half of the emails that I sent but I know he must be busy with 4 Milkcraft stores in CT. So I didn't think too much of it. I finally got an invoice online and paid the remaining balance on June 23rd. David was exclusively the only person I was dealing with. He was the one that replied on the website for the Milkcraft Truck. Well, the day of the party came... my driveway was roped off for the truck, we served apps. and the main meal quicker than normally in prep for the truck at 5pm. Well, 5pm came, them 5:30pm came and by 5:40pm, a family member called Milkcraft in Fairfield for me since I was busy with the party. The store knew nothing about our party. That is where the Milkcraft Truck is located. They gave us Jacob's number (he is the manager of the Milkcraft Truck) and when I spoke to him, he knew nothing about our party. I had to go through my phone to find the confirmation email. He said he wouldn't be able to get a truck out to me that day. I was fuming!!! He found out that the driver of the Milkcraft Truck supposedly got in an accident the day before with his own car. I hoped that he was ok but said that this is unacceptable... It was a surprise for my daughter but most of my 50 plus guests were aware of it coming and anxiously waiting for it. I never even received a phonecall that the truck wasn't coming. And how did the Milkcraft truck manager not know about my party if it was booked months prior and paid in full? And where were the other two people that were supposed to be on this truck with the driver? Didn't they think to call me to say they wouldn't be able to come if the driver wasn't there? And with 4 stores... how do you not have a backup replacement if someone is out sick or in an accident? I feel like the ball was totally dropped and Jacob never got the memo about my party from the owner. I was so angry. I told Jacob that I wanted David to call me the next day, July 5th. Well, no phonecall and finally after 3 emails to him... he did reply back via email, not with a phonecall..." sorry for the inconvenience of my driver being in an accident. Your refund was issued and it may take up to 5 days". That's it. I sent another email to him asking the above questions b/c I really don't know what to believe. Why no phone call to say the truck wasn't coming? Where were the other two staff members that were supposed to be on the truck with the driver? Why is there no back up staff if someone is out sick? Can't you run a store short staffed for 3 hours to fulfill the promise of the paid for truck? And why didn't the truck manager even know about my party? David, the owner, never answered any of these questions. Jacob felt terrible when he found out what happened when I spoke to him the day of the party. He had offered my money back with another Milkcraft truck in the future which I declined... what would I do with a Milkcraft Truck after the party? I did get my refund but nothing else from the owner. My advice to anyone wanting a Milkcraft Truck to come to their event... Don't do it... the owner could care less about his customers. The ball was dropped somewhere and no one would fess up to it. Honestly, you can save a lot of money and aggravation with just ordering a large icecream cake from Dairy Queen or other reputable franchise with owners that really care about their customers!!! read more

Awesome concept and even better creative ice cream flavors. I went with the PB &J option this time. I'm not one to usually go for anything with too much chocolate or chocolate cereals (which are ised in almost all options. However, this creation came with coco puffs and iT was literally the perfect crunch that I needed. The bubble waffle cone is a such a treat in the end. Overall, a great experience. Reasonably priced and good customer staff. Pro tip: you cannot freestyle your creations and make sure you know what you're getting once at the register, since the line is always long read more

Milkcraft - Desserts Near Me - Fairfield, Connecticut

Wanted to like this place. We were greeted by the horribly loud crappy selection of the worst hip hop anyone could choose. Walked in the door and the first thing the cashier said was I was blocking the door as I held it open for my family. Sh!tty looks on the employee's faces, no one smiling. They ignored us and the other patrons for close to 5 minutes then the "tough guy" who begrudgingly took our order looked as if he hated everything about his job. No prices listed. The ice cream sucked. Overpriced garbage. $7 a scoop without a cone??? AYFKM? I couldn't help but notice all of the broken glass right in the area people waited for their ice cream. I warned my kids not to cut themselves. (See photos) They mention on the menu no substitutions and no crybabies. That's cool. Won't be back. Zero stars read more

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Pros: - best ice cream you'll ever have - line moves fast Cons: - music is too loud - no seating available - the way it's served can be messy I don't know why they play music. I want to leave as soon as possible every time I'm there. I can't hear the cashier and it's hard to give your order or know when it's ready. Just why? Why make the environment of your shop so overwhelming and unpleasant on purpose? read more

What an incredible spot! There are new locations closer to me, but I love this location and the ambiance so much, it's worth the lovely drive! Regardless of location, the quality of the ice cream is phenomenal (and photo-worthy!) Sitting outside is an absolute must! read more

Milkcraft - Smores Campfire - Desserts Near Me - Fairfield, Connecticut

The ice cream itself was great. The vanilla tasted great, the blue cookie butter was delicious- almost like cotton candy, and the Double chocolate was also tasty. The space is cute, typical ice cream spot with a bar. It was a cold day so we couldn't use the outside space with a fire pit but it looked nice. Unfortunately- I feel like it's a little over priced. I'd be more willing to pay that price but on top of that, the service wasn't great. I agree with past reviews where I felt like an inconvenience- even asking for samples, felt like we were bothering the employees (we were the only ones in the store- and if we're paying $7 for a small ice cream- I'd like to make sure I like the taste). read more

Come in at your own risk. Once you're hooked onto milkcraft ice cream, you'll have a hard time finding any other ice cream that can satisfy the creamy milkcraft craving. The blue cookie butter ice cream is especially addictive! The only reason I'm rating 4 stars instead of 5 is because of lack of consistency. I have come here, especially late in the evening, and have been served melty ice cream that left me extremely disappointed. However, more often than not you will end up with a beautiful cone of fancy delicious ice cream. Its a little pricey but certainly worth the splurge. Its also in a great location. Plenty of free parking, restaurants, and walking. read more

Milkcraft - Cookie butter ice cream with bubble cone - Desserts Near Me - Fairfield, Connecticut

What a terrible experience - and I'm from NYC, it takes a lot for me to say that! I mean you're paying a small fortune for these copycat appropriated b.s. here, might as well buy a roundtrip ticket to GCT and get the real deal there. Some of the guys here seems chill, but the female cashier is frostier than the North Pole. If you're spoiled and simply hate people, maybe a customer facing position isn't for you. We asked for a double scoop bubble waffle and got a cup of fruit loops with some ice cream, some disgustingly stale kettle corn, and cold, rubbery toasted marshmallows that I can only imagine that they've pre-toasted in large, lazy batches. Then she goes, yeah, waffle cone doesn't come in more than one scoop. What kind of crock load of shady criminal b.s. is that, how about you tell us sooner or better yet, fix your mistake? I get it's loud in here with the pretty good soundtrack in the background, but it really doesn't take much effort to take five seconds to properly communicate with a decent attitude, especially for a $13 cup of glorified ice cream. It's really a low bar to have better customer service than the typical hipster hole-in-the-wall in NY, and you can't even do that? It's like kids playing house here, only pretending to work. Maybe they just don't care - the concept is trendy, they're making bank on selling overpriced milk and stale snacks with their deceptive pricing and hyperchoice-centric menu, and they're in a great location, surrounded by crowd-drawing restaurants not known for desserts. But you know, cupcakes were trendy a few years ago and many were notorious for having hostile and explosive owners. They thought they were untouchable, but where are they now? Lastly, one of the ice cream workers are messy as hell. Stay away from the counter, because ice cream just splashes everywhere and you won't hear even a word of apology. It's like having a party here with antisocial trust fund babies. Just wow, how do you mess up ice cream? What a trainwreck. read more

Milkcraft - Faux-hipster decor - Desserts Near Me - Fairfield, Connecticut

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As someone else said, this used to be an amazing spot, bubble cones were fresh, more attention to details on the ice creams in general. For example i used to be a red velvet fan, it used to come with a freshly made RED bubble cone, now we get the same plain bubble that comes with the rest, they also stop topping it off with cake bits and fresh whipped cream, the last time i ordered was months ago and for that reason, might be small issues to you but for a 9$ scoop id expect it to come out a more presentable. read more

Good icecream but very expensive. I was annoyed when I paid for two pints of icecream but when they were picked up both were only 3/4 FULL if that! I wished I picked them up myself because I would have refused them and lesson learned I will never pay for my purchase in advance at Milkcraft! Could I walk out without paying in full for my order or would 3/4 be acceptable? Just saying, do what is right, don't shaft the customer and then expect to be fully compensated. And they received a tip! Fairfield,CT location...PROVIDE BETTER CUSTOMER SERVICE PLEASE!! read more

Interesting concept but way, way overpriced. Ice cream was good, waffle cone was incredible. Ratio was a bit off, too much cone. The waffle cone was also hot therefore melting the ice cream If you go with someone else, buy one come and one cup. There is definitely enough waffle for two. read more

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A friend of mine couldn't stop raving about this place so I gave it a shot. I got a Red Velvet Bubblecone with hot fudge. I've never tasted richer, creamier, more flavorful ice cream in my life. The cone had an enjoyable texture and absorbed the flavors of the ice cream very well. Highly recommend if you love ice cream. Also the workers were courteous and I didn't care either way about the music. read more

Milkcraft - Red Velvet Bubblecone. The hot fudge I added on as an extra topping. - Desserts Near Me - Fairfield, Connecticut

I love Milkcraft, and think it is delicious. My favorite is easily the chocolate churro flavor. The texture of the liquid-nitrogen...brewed?...ice cream is super thick and creamy. Out of this world--I was excited to share some with my friend. I had traveled from Hartford to West Haven, and on my way back, I was hungry. Well, I found the town center and struck gold. I almost did ice cream for dinner, but although I ended up going to the (incredible) noodle bar next door for a meal...I just couldn't say "no" to a guaranteed delicious dessert. I live in Hartford, so I am comparing this location to the much closer West Hartford location. My two main impressions: - The square-like footprint of this location made walking inside much easier! - The evening I went, the workers didn't quite have the same flare that I've typically found at my home location. Ultimately, this was a good experience. But unless I have business in south-west CT again, I will stay in Hartford County. read more

Finally tried Milkcraft! Not sure what all the fuss is about. A large cup is over $10.00. I tried the caramel and sea salt. The ice cream was very soft and began to melt and drip over the sides of the cup almost instantly. Very messy. Overall, it was way too sweet, making it taste artificial . The caramel popcorn served on top was overkill. There are much better ice cream shops, including Dairy Queen down the street. Milkcraft may be trendy, but it's not worth the cost, the wait, or the mess. read more

I've come here many times and have never been disappointed or had any problems any time I've been here. I came here today to treat my son who had just gotten a shot at the doctor which he absolutely hates getting. We got the cookie butter with caramel and oreo crumbs on it. As always, delicious! Usually get the bubble cone but decided to get it in a cup this time because my 5 year old would have made a mess. Love the decor and environment. It was nice enough that we decided to sit outside by the fire table which was on so it was nice & cozy. I'm sad they did away with the maple flavor that had bacon, I never got to try it and when I finally wanted to order, it was gone. Anyways, we left today with a smile and blue tongues lol. read more

Milkcraft - Desserts Near Me - Fairfield, Connecticut

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Why the hate on this place? Cool concept, inventive flavors, delicious bubble cones- what's not to love? Well High prices and kind of slow service I guess. But seriously for a fun treat and something different Milkcraft is a cool place for an ice cream treat. We had the donut creation with the peanut butter and jelly flavor as well as the bubble Cone with Vietnamese coffee flavor as well as two scoops of boring flavors for the small kids and the crazy Blue Cookie Monster creation. Extra toppings are costly and add up so choose wisely. The kids enjoyed watched the liquid nitrogen make the ice cream and the consistency of the ice cream was really good. read more

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Not really sure as to why this place has under 4 stars. This place rocks! There will most definitely be a line especially as the weather gets warmer and people are looking for a treat to cool themselves down. Every single person's ice cream is made to order, so do expect to wait. The ice cream is made on the spot with liquid nitrogen which in itself provides a show for the customers. You can get the ice cream as is or on the HK style bubble waffles. I tried the flavor made with Whistle Pig bourbon. Let me tell you, the flavor came through! You can taste the bourbon cutting through the rich creaminess of the cream. Although the scoop is nestled in a freshly made waffle, it does not melt as quickly as you would think since it was made using liquid nitrogen which would make it super cold. Would recommend and come back for more flavors. read more

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I could've sworn that this place is some kind of club based on how loud the music they were playing. I was in the cafe next door and I can hear through the walls, so I decided to check it out. Was also forewarned that it could be a expensive. My friend ordered for me and said for 1 ice cream with the churro (that's where the extra star comes from since I never had this before) came to rough $11. The ice was very thick and had a weird taste to it, but I was still addicted to it. Also, I made a poor decision to add fluff, it just made the ice cream even thicker. read more

Milkcraft - Strawberry Balsamic w/ Fluff in Churro - Desserts Near Me - Fairfield, Connecticut

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Food: We ordered the Churro Bubble Waffle with Vietnamese Coffee Ice Cream. The waffle batter tasted pretty good, however, we thought the texture was too soft. This made the last bits of the waffle really soggy since the ice cream melted due to the temperature of the waffle. We really enjoyed the combo of the churro cinnamon sugar with the coffee and condensed milk flavors. We thought the ice cream was hella good and the texture was on point - super creamy and held it's peaks when scooping it up with a spoon. Experience: We went on a Saturday night around 6:45 pm and it was a smooth process to order. The menu is straight forward and the cashier took our order quickly. We got our dessert after about 5 min. Value: The dessert came out to just under $10, which we thought was fair given the amount of ice cream that came with it and the fact that all the ice creams are made to order with nitrogen. read more

Milkcraft - Churro Waffle with Vietnamese Coffee Ice Cream - Desserts Near Me - Fairfield, Connecticut