Great ice cream creations and service here! I haven't been to a Cold Stone in 10+ years, I'm happy we stopped in. They let us sample a few kinds of ice cream before deciding and made great recommendations. We loved the Barbie theme ice cream creation and would not have got it had the kind staff not told us about it. Was a nice change. Will definitely return, loved the vibes, topping options, and atmosphere. read more

I want to say it's my favorite ice cream I use to always get the same but I've finally been able to try a few of the mix ones they offer on their menu. I'm a huge fan of cheesecake fan so I think those are the best or coffee ones but it's all really good. Service is amazing everyone is so nice patient with you. It can get load if they are busy just because it is a small location but still worth going here read more

You know, I hadn't been to this Cold Stone (or any other) in a looooong time. I mean, it's been years... But, I got a serious craving for my old teen-hood stand by, cheesecake with cookie dough, and even though this location has burned me before, I decided to stop in. Great idea! I'm shocked at the 180 this location seems to have had. First, the health department rating was an A and not the usual C. It was CLEAN inside!!! The ice cream and toppings looked clean and organized. Second, the customer service was awesome. We were welcomed and given suggestions. He was friendly and quick with our orders. He washed his hands!!! I can't tell you how happy that made me. Third, it tasted like how I remembered and that made me so darn happy! And they actually had stuff in the pick up case and all the flavors. Overall, I would absolutely come back and not want to cry or wash myself in Purell after coming in. Yay! read more

I like going to cold stone but it tends to be expensive. Went here on a Saturday night. There were about 6 in our party. There were 3 staff members servicing patrons. We didn't have to wait for long. I like their customized ice cream, but I think it can be expensive. Nonetheless, they have a bunch of ice cream flavors and even sorbets. read more

See all

Service. Great. Ice cream. I didn't like tbh. I This was my first time trying it and I just didn't like it but maybe y'all will idk. read more

Never disappointed when i come here. Im grateful for the changes of the ice cream, it's always different flavors so you're never tired of the same flavors. This time around they added in banana pudding-DELICIOUS and a lucky charms-DELICIOUS !! The guy who helped us was super friendly to our kids as they kept switching up their minds and didn't show any signs of frustration (we appreciate that) thank you for the delicious ice cream and the nice customer service. read more

See all

When we walked in, the place had a very potent not so great smell. The workers behind the counter were kind of standoffish and it felt uncomfortable ordering. Some of the ice cream in the window looked like it had melted and been refrozen. For my order, worker made it and then when it was scooped in the container realized she hadnt scoop enough ice cream to start off so she just scooped a bunch of normal coffee on top without having any mixings incorporated. This isn't the first time they have done this. Cold stone has gone down hill but kept the high prices for quality and service they just don't provide anymore. Atleast at this location. read more

Cold Stone Creamery - Coffee Lovers only ice cream - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Great ice cream! Stopped into the Sunset Road location and could see from the cars in the parking lot that they were busy. Entering the front doors I was right - roughly a line of 10 to 12 people inside. There was a Sanitizer dispenser just inside the doors. They have limited seating, so we knew we wouldn't be eating inside. Normally I'd complain a little - there was 1 guy working his butt off! But the A/C was nice and while nobody likes to wait very long, the line was courteous. By the time we got up to order, the same guy was clearly working alone - but he was nice as could be and kept working away. I also noticed that the line never let up while we were there. When we ordered I counted another 14 people behind us in the line. Kudos to him for being a nice guy and great employee for Cold Stone! Wish I could remember his name. The ice cream was delicious! read more

See all

I canNOT believe audacity of these people. I ordered a Love it on the uber eats app and when I received my ice cream it was in a love it cup but inside was a like it cup! We like to play games but not with our ice cream! I basically paid for a love it size for absolutely nothing! I also was missing my white chocolate chips! read more

Cold Stone Creamery - The love it cup with the like it cup inside - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Did not like my experience at all earlier. Immediately upon walking in, I could smell heavy bleach (or cleaning agent) and something dirty. As I walked in further, I smelled another bad scent. I was persistent on trying the Silk Almond Milk Chocolate ice cream. It was good! But the bad store experience soured my experience. The staff wasn't very engaging either. read more

Cold Stone Creamery - Silk Chocolate Almond Milk with Oreo. Pretty good! - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Pretty busy when we went but the workers were really nice and of course the icecream was amazing

Stood in line on this busy Saturday night and as I got to the front the cold stones employees rang up the family of 4 behind me first. My order was ready and I had to wait because they chose to ring up the customer behind me first... what's the point of a line if we're just gonna ring people up in any order? doesn't help that the family was white and I am a young black woman with my young black son. so we had to step aside to let them ring up the next customer ?! seriously ?! horrible experience. read more

It was hot out today and a cold treat sounded so very good. It has been too long since I have visited this establishment too. The staff was very helpful and insightful on their ice cream as well. The customer can create their own or pick one the signature creations they already have. With so many different flavors it is so hard to chose anyone creation. It was a toss up for me between the strawberry shortcake and the strawberry blonde, but the blonde sounded so much better today. And the twins needed one too of course so they chose the Oreo overload. We went with the large size since we would all three eat off of them together. Plus the large size was so much that we even had left overs. Their ice cream creations were so great and really hit the spot in this hot day. read more

Cold Stone Creamery - Oreo amazing - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

See all

awesome ice cream as usual. Banana Ice cream and Butterfinger. i normally get Reese's cups in it, but i like this. always have awesome service, every visit. thank you to the Manager for always being so kind. didn't realize that I'd been coming in here since the owner has owned it all these years, my son is 17 and we've been coming in probably right before he took over. . . but here we are still faithful to coming in. read more

See all

Worst cold stone in the valley. Honestly DO NOT WASTE YOUR TIME OR MONEY HERE. They are cheap and absolutely awful people. I ordered CUPCAKES FOR MY BIRTHDAY, a very special day after an incredibly hard health year. All I wanted was some cupcakes and ice cream. This location didn't even have the heart to call me and say they couldn't fulfill my order but in reality they didn't even try. They sent me COOKIES which I don't even like cookies, if I had wanted those I would have ordered them. I ordered CUPCAKES, and then I ordered a MINE size ice cream to which I even paid for extra mix ins and they DIDNT GIVE ME ANY MIX INS BUT ONE!!!! The mine size includes 3 and I paid for extra! And these cheap a-holes only put chocolate shavings in my order these people are horrible. I even made a note it was my birthday!!!! DO NOT WASTE YOUR MONEY HERE. I am going to find out who owns this location and if they own anymore and report them for a health inspection as well because clearly these cookies also aren't fresh. Terrible location. read more

Cold Stone Creamery - a woman's finger and a tray of cookies - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

I was a rough to deal with customer ,today and my main man Micah( well now he is), rolled with all the punches, kicked butt , and made my Gotta Have It with smiles and laughter. Definitely liked the youngster .GO BLUE read more

My boyfriend and I had been wanting some ice cream and decided to go to cold stone. I always get my signature personally made ice cream, but my bf always has a hard time deriving from getting cookies and cream ice cream. Heaven was assisting us and she tried her best to get him to choose something else. He wouldn't budge but she still went the extra mile to make his ice cream extra cute. She was so friendly, funny and amazing. She's the only reason I am reviewing Cold Stone today. read more

Cold Stone Creamery - Oreo ice Cookies & Creamery - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

See all

!!!read read read!!!!! abby was super racist! i am mixed and never had any issues in Henderson my entire life living here!!!! i came to this location after having a rough day and she decided to overlook me and help the people behind me. she was saying "the staff only helps one group at a time" this was a lie since my wife and mother in law paid together and they had two different people help. One of the staff who helped us was a gem his name was maurion and he should be the lead not Abby. I will be reaching out to corporate again. I do not want to deal with this location ever again. read more

Fatty Kayla always wants Cold Stone. Fatty Kayla needs Cold Stone. And Fatty Kayla typically gets Cold Stone maybe at least once a week in the summer. I mean, why not. It's hot here and it's really more of a necessity at this point. Ice cream is probably one of my all-time favorite desserts and something I crave on a weekly basis, which is why in the summertime, I succumb to those cravings and indulge. Every single time we order from here, I have my "usual." I think I've been ordering the same thing from Cold Stone since I was a kid -- peanut butter cup perfection. And let me tell you, the word "perfection" in the name hits the nail right on the head. My favorite part about Cold Stone is the fact that they mix the toppings in. It doesn't just sit on the top and you're not sitting there wondering how you ate all your chocolate chips before even reaching the bottom of your cup of ice cream. They mix everything up so every bite is PERFECTION! There's that word again.... The peanut butter cup perfection is everyone's favorite combo in life since peanut butter and jelly. It's peanut butter and CHOCOLATE. Holler!!! They mix and break up Reese's with rich, chocolate ice cream and scoops of creamy peanut butter. It honestly is the dessert of my dreams. read more

Awful service we went on 9/1/24 like around 9:30 pm and there was a guy with glasses very rude , apparently in a bad mood was in a bad mood as he was rushing us to pay , not mention he gave the wrong order , I asked for a banana caramel crunch specifically with banana ice cream and he ended up giving what he wanted read more

If you have allergies, double check the cones they give you. I have an allergy to tree nuts but not peanuts. I had asked if the cone with the nuts on it was peanuts, and they confirmed it was. It was not. It was almonds. Thankfully my allergy isn't bad, so I didn't require any medical help, but if I was someone with a severe allergy, it would have been much more of an issue. read more

So tonight my family & I were served my Abigail and I think she needs customer service training. She had the worse attitude, got distracted constantly, and yelling out to a person in the back. She kept on messing up the sizes of our orders and had no intention of apologizing. Also, when asking about military she laughed saying "I don't give that type of discount". Like ok Abigail... it was a question, not a joke! To be honest, the other cold stones gives that discount. Overall, it was not about the discount... it was more of the customer service of Abigail. She needs to enjoy her job more or act like she does. However, love cold stone. :) read more

Maurion, and incredible employee, made my families night fantastic! Super allergy accommodating, and very patient with our indecisiveness lol. The ice cream was good, but the service was honestly the best part. It just felt like a great environment to step into and be in! read more

A picture is worth a thousand words. I watched an employee cut a cake while touching it with his bare hands. He proceeded to wipe his hands on his dirty apron, he touched his ears and then began serving someone ice cream.. NOT SANITARY.. very disappointed read more

Cold Stone Creamery - No gloves - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Love the place and a shoutout to Erin for being a awesome worker and getting my order right! Give Erin a raise!!

We came here last night a few minutes before closing. As someone in the industry I know how annoying and what a bummer it is when someone walks in right before closing... LOL We have to say though we were thoroughly impressed with the level of service and just the overall attitude of the employees last night. We had just finished dinner right around the corner and were craving something sweet. It was literally three minutes before this place was supposed to close. We were hesitant to walk in but we love cold stone so much. As we walked in both girls behind the counter smiled and gave us a warm greeting. We ended up trying about 2 to 3 different flavors before finally deciding on one. One girl was sealing up the ice cream for tomorrow and still had a smile on her face as we continue to ask for sample after sample. I ordered the banana sweet cream with walnuts and my friend ordered the cake batter with gram cracker crust and strawberries. We had specific ways how we wanted them folded and rolled and the young girl behind the counter was exceptionally patient with us. She went ahead and put it in our cups and waffle cones asked politely if there is anything else, the entire time never breaking your smile, and we gladly said no. She rang us up at the register and we took them a couple of dollars for the perfect attitude and customer service. Sadly we didn't catch any names but there was two young girls working there on a Monday night so I'm sure it's not too hard to figure out who it was. Great job at A+ on the customer service. read more

Cold Stone Creamery - Thank you! - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

The ice cream is great but the toppings look like they are ancient and bc it seems as a decor it looks so dirty as if it hasn't been changed in eons , everyone is always nice I just think the glass jars need to be ditched ! read more

Always good customer service here. Whoever does the hiring selects friendly youngsters who are funny. Every time, there's a new worker, and always friendly and seem happy with their job. read more

No body greet us at the entrance, i asked for a sprinkles cone cause im seeing one and the manager deny it to me lying to my face that there's none, guessing the new employee took our order she was nervous making the orders and is understandable and no biggie then they were gonna throw away my ice cream because for the manager she did wrong and i said idc ill take it no big deal and at the check out the manager went above and beyond to belittle her "new employee" in front of us. Ate our ice cream in front of the store and like 15 minutes later a girl just walked out eating the sprinkles cone the one that was denied to me... read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

Macay made my ice cream and it was awesome , John had great leadership , and they were putting in work tonight It was great to have such service read more

Oh, my fat little heart! I've been coming here for years. Staff is always pleasant and I leave happy with a belly full of sweetness. read more

See all

All the ice creams from all cold stones location are the same. And I think consistancy is a good thing, if it ain't broke, then dont fix it. The service at this location was great. Nothing but friendly faces and fast service. Even if we got here maybe 10 minutes before closing, they did not give any attitude. Kudos!!! read more

Cold Stone Creamery - Cake Batter Batter Batter!! - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

We have been doing our best to support our neighborhood businesses during the COVID-19 situation, and most have been excellent at providing curbside take-out. When I initially called today, I was told that Cold Stone can't do that. The sweet girl who answered the phone (I believe her name is Risa; not sure of the spelling), told me she would call her boss to see if they could make an exception. When I called back, another girl told me that her boss said they would make an exception this time, but couldn't do it again. I am very high risk immunocompromised, and my husband who is a healthcare worker must remain healthy in order to treat patients. We are grateful to the establishments who will provide the curbside take-out, and will continue to give them our business. Sad that today was the last time we can have Cold Stone for the foreseeable future. read more

Spent $70 on this cake job. I am not a Karen, I also run and operate my own business. This is how the cake looked when I picked it up. I tried to imagine it wasn't this bad, then when I got to my house 30 mini away, I realized it REALLY IS THIS BAD! I spoke to the owner, Harry, and he tried to say "It looks like it slid around in your car". Yeah. He was extremely rude & unprofessional & refused to give me a refund unless I DROVE 30 MINUTES BACK!!! Yeah, Harry. Gas prices & your garbage cake are way overpriced. Own your mistakes & take care of your customers. You just lost 8 other orders. read more

See all

Very bad customer service! I went to go pick up a cake that I ordered online and when I got there the doors were locked , when they finally opened the doors they didn't have the cake ready that I ordered that morning. I was upset because I had received an email confirmation saying my order was ready. So I asked for a refund and they told me to go on the website and cancel the order. I went online and there was no cancel option. I asked if I could just grab one of the cakes they had ready and they didn't let me just grab it. This a very unprofessional establishment definitely will not be returning. read more

Cold Stone Creamery - Email confirmation - Ice Cream & Frozen Yogurt Near Me - Henderson, Nevada

worst vibes. asked for remake and got charged, and all employees were rude. like what the f

We Brought my kids here and thought it'd be a great treat. They didn't get To order their own ice cream because It was impossible for the other workers to hear what they wanted over a cashiers group of friends hanging out at the counter hooting and hollering. If you want to feel like you in a high school cafeteria this is the place for you but for a family not the spot to go. read more

What a wonderful experience they provided my daughter. She had never been to such an ice cream spot & she really enjoyed all that they had to offer. She stared in amazement as Aliah, I hope that's how you spell it, did literal aerial ice cream maneuvers into her bowl. Then she proceeded to sing and dance with the whole team & my daughter giggled with enjoyment. What a splendid visit, I think the entire team needs a raise, for real. We live across town but we'd come back just to see Aliah. read more

I just want to shout out Aaliyah every time i come to this cold stone with my two boys she is very accommodating. She understands the customer and uses her expertise to help make decisions on the many flavors and sizes cold stone has to offer read more

Sloooooowwww. I feel a lot of ice cream places are under staffed. Most cold stones are not as busy as these yogurt self service places. Come on dudes step the game up. Cold stone has been one of my fav desert spots, lately it's been slipping. The ice cream is same as it ever was, service down hill slide, and seems to be snowballing. Maybe it's this location. I hope it's not a reflection of Cold stone as a whole. I'll try again maybe in few months, but the lacking service needs to be fixed. read more