This place is awesome. GREAT customer service. I order through Uber Eats (A LOT) and for some reason it doesn't let me make changes on the app to my order regarding the ice cream. I always "create my own" and I like it a certain way, so I'll call in every time I place the order and they make the changes for me. I pay for the extra brownies/toppings and they never short me. I've ordered from other Cold Stone stores that are much closer to my home and they don't even answer their phone and when they have answered they don't even bother helping me with my order. I'd prefer to order from this store even if it's a bit further from me. Just wanted to show my appreciation to this location for going the extra mile for me. As a frequent customer, thank you to this staff! read more

Went to grab some ice cream last night around 9:30pm with my family. I'm so sad I didn't get the woman's name who helped me but she was really pretty and Hispanic. Anyways I wanted the chocolate peanut butter creation but I wanted cheesecake ice cream instead. She asked if I tried it and I said I couldn't remember. She then gave me a sample and she wanted me to try it because it's a little on the cheesier side and wanted to make sure that's what I wanted. She suggested the sweet cream ice cream instead and that's what I went with. I thought it was so nice of her to do that instead of just letting me go with the cheesecake ice cream. She also made a few more suggestions which I gladly accepted. The shop is small though which means it gets crowded fast. But there is plenty of parking as it's in a big shopping center. read more

The place looked clean despite it being busy right before we came in, the two employees working tonight were very friendly and helpful, and my ice cream was bomb. No complaints here ‍ I'll keep coming back for those late night ice cream cravings read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

Got an ice cream tonight and there were like... NO toppings despite my ordering two and paying $1.25 extra. it's actually insane. came to read the reviews here and sure enough lots of people have the same problem. I paid $1.25 extra for 3 gummy bears I'm not kidding. My other topping was twix.. I found like two pieces and the rest was crumbs. I'll also echo a previous customer and call corporate on Monday since it seems that the manager here needs to held accountable. This is theft honestly. read more

Cold Stone Creamery - three gummy bears for $1.25 - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

No taste whatsoever. $7.99 for small cup of vanilla ice cream. It used to be a treat full of flavor that I looked forward to with anticipation. Disappointed doesn't begin to describe how I felt. read more

Thank you Karla for helping us out today. Thank you for your patience and outstanding customer service!

We received our order through Uber Eats. Our ice cream was 95% ice cream and had 2 little bites of toppings at the bottom. We called to speak with the manager (I believe his name is Mohammad, he has an accent and is difficult to understand especially when he just yells and screams the entire time) and after we explained the issue, he asked "what do you want me to do for you?". We were not asking for a refund or for it to be remade, only for him to teach the employee who made our order the correct way to make it...but as a manager HE should have suggested what he could do to make it better. Instead he just yelled and hung up on us. We called back to speak to him again and he yelled and hung up again. This is not the first time our order has been wrong from them either. We received our ice cream before with NO mix in at all and we received someone else's order in the past. The manager needs to be retrained or fired. I will be calling corporate on Monday to file a complaint. read more

Alex and Jacob were great. We had a big order and they were quick. Thanks for the service.

They have a deal for 20% off your ice cream with your ticket stub. How could we not? The service was great! The two young ladies were attentive and friendly. My chocolate devotion was good, however, I am giving 3 stars because I did find 2 long hairs in my ice cream. I didn't know until we got home as we took them to go. the store was a little messy this time. Overall, I will still frequent this location as it is one of the few remaining locations near us. The service is usually good and ice cream good as well. read more

Cold Stone Creamery - Found 2 hairs in my ice cream - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

Came here last night late before closing. We used a coupon for BOGO love it sized ice cream. I had the caramel apple ice cream with graham cracker mixed in. There were huge pieces of graham cracker, so they weren't mixed in too well. My friend had the caramel apple ice cream with nuts. We decided to try this flavor because it was seasonal. Honestly, I wish I had the oreo creme or chocolate instead. read more

Cold Stone Creamery - Caramel Apple ice cream with graham crackers - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

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I am a huge fan of Cold Stone, they are one of the only places that I know of that serves banana ice cream, which is one of my favs. So imagine my disappointment when I took my first bite and had to think about what it was I was eating. First let me state what toppings I requested for my personalized creamy concoction. I asked for Banana Ice Cream with the following toppings: Chocolate Chips Marshmallows Graham Crackers Caramel I normally also get walnuts, but forgot this evening. Nevertheless, I was still excited. If you've ever been to any of these locations they work really quickly to get you your special treat. She fixed our ice creams, we paid and walked to the car to head home and start eating. Upon first bite all I got was ice cream. I was a little disappointed but shook it off. Second bite, chocolate chips and marshmallows. After that I finally got some graham cracker. It was a huge piece. I shook that off as well, but the more I ate I noticed there were sooooo many big pieces of graham cracker in my ice cream. I was so disappointed. SO DISAPPOINTED! Other locations have it ground up and if I do get a piece it's small. Worst cup of ice cream mix ever. read more

Cold Stone Creamery - Banana ice cream with chocolate chips, marshmallows, caramel & graham crackers. - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

I'm so bummed out w this place. We're been coming here for years and I believe it's under new ownership. The new male employee doesn't mix in the "mix-ins" but throws them on top and is very rude. He looks forced to be there or acts like he's doing you a favor. His customer service isn't the best. Maybe go when he isn't there. read more

This place is a joke. Go in at 9:30, there are two people working and two people in line and the idiots behind the counter don't even acknowledge the customers waiting. The guy is drinking out if his water bottle looking at a new phone order while we waited. Ended up walking out because bad service doesn't deserve anybody's money. Go to Baskin Robbins down the street. Better selection and not as expensive. read more

Always a great pleasant experience! The girls are great and friendly! I always love getting the milkshakes here. Employees are always so nice and the place is always so clean! Even if they get busy, they work on getting every one serviced. Came in tonight and the male employee with curly hair was so great and attentive and the girl who rang us up was super kind. read more

Cold stone is the spot if your are craving ice cream. You can not beat the delicious choices they have to offer. This is my families go to place for a sweet treat and it should be yours too. If you've never been, than your missing out! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

Great ice cream and service! There was a crowd with only two people working with online orders to be filled yet they did their best to make sure every customer was taken care of well! read more

I just want to say that this was my first bad experience with cold stone. The worker that was working was incredibly rude. For starters as he was making the ice cream he did not use any gloves, and he was continuously being aggressive. He was slamming the ice cream into the cups and the ice cream had tipped over, and I had seen him touch the ice cream without using any gloves. I'm so disappointed. read more

I ordered from here on Uber Eats- I was pleasantly happy when it arrived, but disaster struck as I started eating into the ice cream I had ordered. Im my own, I had found the longest and curliest hair EVER. After throwing up, calling and complaining and the only resolution I could have was the promise of ice cream with no actual follow through (the 'manager' at the time of the shift, a woman working on 02/23/22 hung up right after the offer of a replacement without advising me on whether or not I should pick it up or how it would work and failed to make this wrong be right again.) Then, my sister's ice cream ALSO had a hair. I was appalled and disgusted and betrayed. I hope this place gets shut down- if this is their quality, they have no reason being so expensive. (I swear I'm not a Karen I'm just a sensitive ass b who thought cold stone creamery was actually good) read more

Cold Stone Creamery - Hair in Create Your Own Ice Cream - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

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Cold Stone Creamery Store #20717 sponsored a fundraiser for our Meals on Wheels La Mirada. The food was delicious and offered a wide variety of ice cream to choose from. The service was definitely top notch. The manager, Onmia, and her staff were a pleasure to work with. Everyone provided excellent customer service. The ambience of the store was the perfect place to cool off on a hot summer day. I would not hesitate to recommend Cold Stone Creamery to anyone who lives in, or is visiting in La Mirada. read more

Came back to Coldstone after almost 3 years to try their Chocolate Silk Shake (plant based) and their Nintendo Ice Cream promo! I ordered them through the app and as I got there, the two ladies (didn't catch their names) were so nice and hardworking employees. Haven't tried the Nintendo flavors yet, but I'll definitely give an update to check how they taste. read more

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the taller girl was palming the ice cream to make ice cream cookies. our servers wore gloves though.

We went in twenty minutes before closing on the 25th. We waited in line and as we got to the front the blonde employee told us they where closed. Me being a tad bit snarky said thanks for the heads up we wouldn't have waited in line. The employee began to berate us and multiple customers on the way out the door about how we should have used our heads and seen that they where closing. We where in the store for a while before the closing and it felt a tad unnecessary to berate us even though we where in store we'll before closing. I understand closing time but if this is the case why where doors not closed well before closing. read more

I have been to this place before and bought ice cream, today I ordered online picked up and when I got home and opened it the ice cream was runny almost a milk shake consistency. Mind you I only live less than 5 minutes away. We actually had to put it back in the freezer to make it into ice cream. I called the store and all they could say was that's the way cookie dough ice cream is that it melted more in my car and there's nothing else they could do or say! I asked for my money back and they said NO they don't give refunds asked for the number to corporate and she said I don't know it and you can look for it online. Well guess what I won't be going back to a Cold Stone place again, no one need to be dealing with such poor customer service! read more

Happy thanksgiving and thanks for being open Coldstone La Mirada! We were craving ice cream for we forgotten to buy dessert and serve dessert read more

The service was great! The workers were extremely nice and helpful. I ordered a small to go and they put the small cup in a medium cup to prevent spillage which is extremely considerate of the workers. They worked really fast and I was out within minutes. I got vanilla ice cream as my base and I added peanut butter cups, oreos and peanuts. You should definitely try this combination out it is so so delicious! The ice cream here is amazing and they have a lot of topping options to mix in. I believe the first two toppings are free and then they charge per topping after. Also my brother got a cone bowl (which I have tried before) and it is extremely delicious!!! read more

The entire store was dirty! Counters, windows, all the glass. If you own this store, please keep up on the cleaning of it. Wasn't impressed with the ice cream read more

I was there Sunday night around 10:40 pm. My Family and I were outside enjoying our ice cream when we were approached by one of the employees. The employees asked us to leave in a rude manner, since they were getting ready to close. Young workers work here that have no manners. read more

Rarely do I post a One Star review unless I have something constructive. So please take this as constructive as possible. We arrived and waited in your line atleast 20 minutes before closing. Rather than come out 5 minutes before you close and tell the line of three separate parties (us being the third) you will only take 2 more parties. I think may have made more sense to come out a little bit sooner and inform the line who will be the last served. Instead and unfortunately for us, wait the 20 minutes for your associate to tell the three parties who've been waiting they can only serve the first two parties. read more

Nice staff, clean floors and counter. I got a small chocolate and banana shake. It was really tasty and I will be returning and recommending to others. read more

Cold Stone Creamery - Shake - Ice Cream & Frozen Yogurt Near Me - La Mirada, California

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I would give 5 stars but I can't find the other 4, just like how they couldn't find the ice cream cake I ordered two prior.

Amber and Kam were the best service we've had at a Cold Stone! They were super friendly and were very quick with the order. Plus, we had a really good time with them while waiting for the order!! Thanks guys read more

My kids love getting ice cream here. I recently ordered a small midnight dash ice cream cake through Door Dash for Father's Day, but they called to inform me they were out of that flavor in a size small. They only had two other flavors in the same size, so I sadly chose one; however, the DoorDash delivery person dropped off a size Large Midnight Dash cake. Turns out Coldstone upgraded it at no extra cost!!! That's excellent customer service. My boys and I were thrilled and, more importantly, my husband got what he loves!!! read more

The ice-cream is good but so is Rite aid and Baskin robbins half the price too. If you're not careful you can walk out with a $10+ ice-cream. It starts off with a cup size of your liking choose your flavor plus one topping (smallest started at around $5) add $1+ for a Chocolate waffle is an easy call. Then your eyes see all the topping options so it's another $1+ for each extra topping. I cut my kids off at the One topping. They literally wanted all topping. The Asian guy is not friendly but he wasn't rude either. I didn't like that he used the same surface to mix the ice-cream, he doesn't wipe or clean board. My Cinnamon flavor had a little cotton candy ice-cream. The texture was soft. It was good ice cream and the way the waffle cups breaks so you mix it with the ice-cream was delish!! My favorite part. This is a once in a long while spot to visit. I seen PEANUT TOPPING but no peanut warning. So becareful if you're allergic.... Yelp Challenge 3/100 read more

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The girl and guy helping us were amazing and accommodating! On top of that when we walked in it smelt so nice and looked clean!!! Definitely my new favorite location read more

Hello, I just wanted to say I have always loved cold stone of La Mirada since I was a kid. The ice cream is always tasty and the service is always precise. Shoutout birthday cake remix, best flavor ever!! Going to cold stone after a long day always puts a smile on my face. I would suggest going to the ice cream connoisseurs Julianna and Mohammad who I always enjoy chatting with, they have a great vibe Not to mention the place is always clean and smells DELISH! Thank you cold stone. read more

Best Vanilla Shake I ever had! Not sure if it was just the worker or the ingredients! Maybe both. Samantha was so helpful to find what I would like and recommended me this. She took the time to listen to me about how I don't like too many things and recommended me this amazing Vanilla flavor. The place was very clean and also had relaxing music on. Coming back again next time i'm in the area! read more

Thanks to the blonde buzzcut guy for giving us a lot of ice cream thanks gng

Store closes at 10pm. We showed up 10 minutes before they closed, following in after a group of 3 other people. The staff (Claudia & Noah) turned away 5 paying customers while they were open to get ready to close. Won't be going back to store again read more

Amazing staff Especially the two girls who helped me tonight very helpful! Can't wait to come again! 2-23-2022. read more

Not only was my son from North Carolina told that the Manager is not there again and shes the only one that can reimburse him. Now they are not answering his calls. What a POS place BBB will be hearing from me. read more