The service was not that great. The staff member almost acted like he was to busy to even serve us. There were very few tables inside that hadn't been clean.. but the icecream was ok. It did start melting immediately.. wish they kept it cooler like the place up the street (Gelati Celesti) read more

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The ice cream was great loved the service too The people were so kind and great and it was very quick too read more

Cold Stone Creamery - Excellent work - Ice Cream & Frozen Yogurt Near Me - Midlothian, Virginia

I love this place so much goodness. This place makes me so happy I let it out on the floor and then the worker was so kind and helped me clean it up. I was so sad I spilt that ice CREAM. read more

I received an email from Cold Stone wishing a "happy birthday to the coolest person we know" with an offer to "buy one get one" on an ice cream creation. The team at the store made what we requested, but when the manager, Drew, refused to honor my birthday coupon because it was not connected to my phone number. The coupon does not say anywhere on it that a phone number is required to use it. Additionally, Drew was condescending and not at all helpful, not offering any solutions. He said I could sign up for some account, but that the coupon still couldn't be used even if I did that. I don't understand why Cold Stone would send me a coupon and not honor it. Why even send the email in the first place? My birthday experience was anything but sweet. The team members who helped us were nice and the ice cream was good, but overall the experience was not good. read more

So, it's Cold Stone. It's a chain. Chances are you've been to one before, and you know what they serve and what they do. I got here late on a Wednesday night, and they were pretty packed. The reason they get five stars is because they busted their butts serving people. The long line was taken care of in record time, and they stayed open just a little past closing time to serve the folks who were in the restaurant. And they did it all with a smile. So, Bravo, this particular Cold Stone store! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Midlothian, Virginia

Craving a milkshake and I saw on there website that they had them so I stopped in. Definitely worth stopping in. Had a vanilla and a strawberry shake. They both tasted great. Sometimes when you get a milkshake they are so thick you can't eat them right away. These were not like that they were made perfect that you only needed a straw to enjoy. No spoon necessary. The store was clean. My order came out correct and quick. The employees were polite and friendly. read more

Really good they even have nintendo switch game themed ice cream and you can enter a giveaway for nintendo games.

Brought my mom here for the first time. She wanted butter pecan but it wasn't in stock. Second option was a scoop of chocolate and a scoop of vanilla in a cone. Just like that. Don't do anything fancy to it, she said. I ordered a strawberry mango smoothie. After I paid, I found her sitting, enjoying her ice cream saying it was sooo good. And her cone was fresh! And so was the smoothie. read more

Love this ice cream ... when ever in the area (Hull Street) I make my way here to get my favorite flavor ... Strawberry with add in of chocolate syrup. It was 30 mins before closing ...they close at 10:00pm on Saturday in the winter . Young girl was mopping the floor. Made me nervous because the floor could be slick . Anyway I made it to the counter without slipping . A another young lady who wasn't overly friendly took my order . (I guess she was ready to get out of there) Hmmm She quickly served me a Love It Strawberry with chocolate syrup add in . This is some of the creamiest smoothest ice cream around . Did you know if you have allergies, they have gluten-free products, lactose-free and low-fat options, as well as nut and egg allergy concerns and kosher certification. Wow that's something to ice scream about. Many of their flavors use to be Feingold approved as well . (Meaning no artificial colors or flavoring ) Ice Cream is a favorite of mine and I enjoy this brand very much . read more

Cold Stone Creamery - Like it Love it Gotta have it - Ice Cream & Frozen Yogurt Near Me - Midlothian, Virginia

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The staff was very friendly and fast paced. There were a couple people in front of us but the staff worked quickly to get the line moved. We each ordered a single ice cream with a single topping. The two people working the counter worked very well together and were on top of it! read more

The one next to El Paso on Rittenhouse. The only reason I gave them three stars was the taste. Great waffle cones and mixed ice cream. We had never been before and thought we would try them out since it was right next to our location. Remember the Star Wars scene when Luke walked into that cantina bar and everyone looked at him like he was a freak though they actually fit that label? That is what it felt like. Three young workers all silent staring offering no help at all or information even when we made it clear it was our fist visit. HORRIBLE customer service. We felt like we were aliens or invisible all at the same time. I'll stick to Brewster's and Dairy Queen. Half the price and just as good without feeling like we were not worthy. This was on 2/16 after 1940 hours and a supposed to be a treat for my daughters birthday. read more

rude service, the girl serving rolled her eyes and had a attitude when when we ordered our icecream. awful experience

Nice and friendly staff, they were kind of quite but polite. Clean establishment, and it wasn't too busy so my service was fast. read more

Cold Stone Creamery - Cake batter w/cookie dough and strawberry cake batter w/gram crackers - Ice Cream & Frozen Yogurt Near Me - Midlothian, Virginia

Poor customer service. I spoke to the associate and he wouldn't even open his mouth to speak back. I had to intentionally repeat myself and say hi, how are you today? He wouldn't even look me in the eye to respond back. I won't be a return customer. read more

last night right before closing, i went to this location to get some ice cream. later on that night while i was eating i found a hair... so i called them the next morning asking if it was okay if i could get a new ice cream because there was a hair in mine. they told me "no, because i didn't find it while in the store". that doesn't even make sense. they don't even have chairs in this location to even sit down and eat and even if it did, what does it matter? terrible customer service. read more

Cold Stone Creamery - hair in my ice cream - Ice Cream & Frozen Yogurt Near Me - Midlothian, Virginia

For the smoothies all the flavors are gone except for strawberry! Very disappointed that they only have that, I mean I understand it's not there fault but still!! read more

Ordered one of each of the flavors of milkshakes. Every flavor was amazing, by far best milkshakes I've ever had.

The ice cream was great as always, but while I was on my way home I noticed I was chewing on something very hard, so I spit it out, and it was a whole piece of plastic!!! I mean I understand mistakes happen, but plastic?!?! read more

Always love coming to this cold stone has great management and a great staff most of the time. Went today and waited in line about 25 minutes because only one employee was working "Cate" ... she was doing a great job to be by herself! Then out of the blue another worker comes from the back named "Zandra" and she asked to help me I told her the ice cream I wanted and she put them side by side. Never asked if I wanted them mixed. I corrected her and she mixed them I said with peanut butter and cookiedough and she only put peanut butter I corrected her again and then she got my order correct. She worked very slow and needs more practice. I hope for all the orders Cate did by herself with no help were due to Zandra being on break. If not I think a manager should always be there to make sure all staff members are working. read more

False advertising. Specifically checked website to make sure it had frozen yogurt. It said it did. Waiting in line we saw the sign on the wall for the frozen yogurt which stated to check to see what the flavors of the day were. When I asked what they were, I was told "Oh, you mean the sign on the wall? Actually we do not have frozen yogurt and I have no idea why that sign is there." Really???? Left without purchasing anything and took our business elsewhere. People should be aware of this. read more

They have great flavors at Cold Stone. My favorite is, oddly enough, cotton candy mixed with sweet cream and strawberry in a waffle bowl with rainbow sprinkles and extra mini chocolate chips, YUM! My kids like the kiddie cones, of course. Usually with chocolate or cotton candy. My hubby does the coffee milkshake, which is very thick and delish. My only issue is price. Guess you get what you pay for though. It would be nice if the employees were a bit more efficient at times too. I mean, when there's a line of people waiting, maybe you shouldn't just sit there and watch the milkshake machine blend? Probably a good idea to work on the next order in the meantime. Efficiency and multitasking are key elements of good customer service, IMO. All in all though, definitely premium ice cream. Oh, and their to go ice cream sandwiches are super yum, too! read more

I'm giving them 5 stars because the girls worked so hard but I just wanted to point out the grown man that works there really made me uncomfortable. The way he talks to those girls is truly up for debate. What he talks about is absolutely inappropriate and I'm not sure why this man still has a job and is not arrested. I truly felt bad for these girls because they looked so uncomfortable. I would never let my daughter work there. Someone needs to do something about this man and fast. read more

Limited ice cream variety. No dark chocolate or peanut butter ice cream. Kids can always find a yummy flavor ... Adults can always have coffee ice cream. read more