Food excellent Service outstanding Ambience wonderful !! Would definitely be coming here again! read more

Cold Stone Creamery - Marshmallow and strawberry ice cream - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Ice cream was decent but the prices are just way too high these days and I don't feel it's worth it. My baby got a kids cone with cotton candy ice cream, I got coffee my fave and my husband got mint chip. It was good but not worth the high price tag read more

Cold Stone Creamery - Outside sign - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Banana caramel is amazing! I will get this every time I go to cold stone creamery peanut butter dough lightful was tasty as well read more

Cold Stone Creamery - Flavors offered in Feb 2026 - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

I love ice cream but i'm a very picky eater, and have been since i was a kid. This place really helped me and really satisfied my urge for ice cream. One of the employees, Danica allowed me to sample just a few of the flavors and was very patient with me. She gave me ideas, creativity, and hospitality. The service here is very good, many of the employees were busy at work whilst danica helped me at the counter. The overall ambiance of this place is very cute and well kept and I watched many of the workers busy at work and maintaining a clean environment. read more

Service was quick and easy. I made a bad choice on flavour but I can only blame myself for that. The ice cream came with 1 free mix-in then each additional one was over $1 each which I think is pretty crazy. Expensive for what it is read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Love coming here! Very close to home and Regan makes the best ice cream! Coldstone has always been a go to for us.

Embri was awesome. She remembered us from a previous visit and even recalled that my son had a food allergy. She gave samples with a smile and was able to make a peanut butter cookie dough ice cream that my husband loved. read more

I ordered a 6 pack of variety ice cream cupcakes premade for delivery through the cold stone website, door dashed ended up delivering. When I got my delivery it was wrong so I called and they said there isn't anything they can do about it expected for me to go in and they will remake it, with that being said I ordered it for delivery not pickup for a reason. The girl said to call back in the morning, but I'm just really frustrated that nothing could be done tonight. read more

It is a great place for ice-cream lovers like my wife. However, I don't like the pricing here. They are damn expensive. Making a cone with options costs more than 10 bucks. And my wife always keeps taking options after options. Ice-creams are very flavorful here and they do have varieties of options to try. The staff is very humble in my experience here. Birthday cakes are of great quality here and surprisingly not very expensive in competition. Must place for taste and variety menu, however, budget-friendly people can avoid this place and get a normal scoop from another place for 1/3rd of the price. read more

5 star across the board you guys took on a cake project no body else wanted to and gave me excellent service I can't thank embri enough for her enthusiastic attitude and taking creative liberty on this cake you made my daughters birth cake even more special read more

Cold Stone Creamery - Thank you so much Embri for my daughters Melanie martinez cake you are truly a master at your craft! You made her day - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Love cold stone! We always get birthday cakes from here. We get the one that's vanilla & chocolate I believe it's called midnight cake. They also can write on the cake & they also sell candles. They also sell ice cream, frappes, & ice cream cupcakes. When you get an ice cream you can have it in a cup or waffle cone, also you can mix anything in the ice cream. If you join the club online you get a buy one get one free ice cream on your birthday. read more

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Everything went well the girl that made I gotta have it. She was amazing thank you so so much.

Terrible customer service. Owner that is there has zero respect for her customers Never experienced such disrespect over a scoop of ice cream. If you're in the mood for ice cream please look elsewhere. Or another cold stone. read more

amazing service!!! the staff here are super friendly and outgoing. the store is very clean and always has a great selection. they are very accommodating to anything you need and make sure you leave with a smile on your face. read more

Our granddaughter loves to create her own ice cream flavors here. They have really delicious ice cream and so many mix in options! Nice selection of to go cakes as well. read more

Visited late on a Thursday night. There were 3 people working and 1 appeared to be the owner. They were pleasant, helpful and quick. My friend had a food allergy and they quickly without fuss made accommodations for her which I find super important quality in any business. The servings were generous. The restaurant was clean and tidy. They are not allowing anyone to be seated during COVID probably because it's tiny inside and not enough space to allow for 6ft social distancing. Another friend of mine took 2 orders to go and they popped 2 lids on and set in a bag for her to make things easy. They are not allowing you to taste flavors right now but the cake batter mixed with dark chocolate was amazing! read more

Emery and Caleb gave us the best customer service ever! So sweet, friendly, patient and helpful. Such a breath of fresh air. Thanks for making our family night, Emery & Caleb! read more

It seems ownership has changed and so have ingredients. I asked if it could be remade because the ingredient listed "frosting" but they used what tasted like cool whip. I had only taken 2 bites before I realized and just asked for it to be remade and she was super rude and said "it is what it is" read more

EMBRI is working super hard today BY HERSELF. She was super calm and patient and so were the customers with her when I was there because she was working alone. SHE IS A KEEPER! read more

I got my birthday cake done here and it was absolutely amazing!!! Request embri to make your cake, she did such a good job. the service here is always great and so friendly read more

Embry was amazing ! So nice and genuine and it really does make all the difference! THANK YOU :)

Why do we come here? I ordered a Gotta have it (largest size) and they skimped me on toppings. Basically I paid almost $10 for plain icecream. What read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

Poor service. They like to close their doors 15-30 minutes before actual closing hour. Pretty sure that's a penalty or something. lol

This was my first cold stone experience and I give it a 10/10. I had the new blue berry muffin signature item and it was to die for. Thank god I got a medium size bowl so I was able to save more for the next day and it was just as good as the first day! read more

This is the best ice cream and cake shop ever!!!! Embri helped me out immensely with choosing my sons favorite cake and cone for his bday. She added all of his favorite topping and had made an message to celebrate. And even added a cute drawing and this was all done and we were at the register in about two minutes. The experience of being treated like family and having all the help one can ask for was AMAZING!!! read more

I get home after spending 7.15$ on their gotta have it size, only to discover it was the size down placed in my correct size cup. I understand little inconveniences and honest mistakes, but this is literal theft. Come on, their ice cream is fantastic but employees ripping off customers for no reason is enough to hit the Walmart to save a few bucks on not as great ice cream. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Phoenix, Arizona

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Great customer service, I am always in and out quickly with my treat! Clean restaurant, fast service and fresh ice cream. I'm obsessed with the cotton candy ice cream read more

I ordered the Reese's peanut butter shake, all I got was a chocolate shake with a very faint tinge of peanut butter. The lady that made it didn't know what the shake consisted of. If you go there make sure you tell them exactly what goes in it, ingredient by ingredient. read more

Since they changed the older workers that were here there's bad service and smaller portions and not the best attitude and they don't do there best to keep the quality like othe places read more

The service here has been so good both times I have visited! All the younger kids they have workin are so happy to serve. I always leave a nice tip in the jar :) read more

Best location! I usually order on Grub-hub this store, makes it a point to call to get details about your order. Now that's awesome Customer service read more

I loved this place. Their cupcakes were so gooood and yummy. They are not like normal cupcakes , but base was made of chocolate, and had fillings of mix of melted chocolates and bread inside too. Cream was also not that heavy or made of fondant. It was a great spend of $16 for 6 cupcakes set. read more

I have never been to a cold stone that has not had good service. But this one takes the cake. My family walked in clearly they did not have any samples for us they denied us samples. We got to paying for the ice cream and unfortunately my six year old did not like the flavor. That is a risk you take as a company when you don't give out samples. Instead of returning the ice cream for us and exchanging it for a different flavor we got thrown out of the facility they didn't give us a refund and they gave us a policy That " once you taste the ice cream you cannot return it for anything no refund no other flavor. ". Long story short after being told to get out of the store by the supposed owner she began to tell me that she was going to call security and that I need to learn some manners. And did not want to exchange anything for me. They threw away the ice cream after taking it from my husbands hands and because they did that we asked To exchange the now trashed items into a different flavor and she instructed the other kid that was standing next to her to give us the exact same flavor that we want to order before. What sense does that make? After leaving the store I have never been so disrespected outright Upset or Yelled at by a store owner. Will never come back ever again will be reporting to cold stone corporate. read more

Oh the pie who loved me! Who in their right mind does not love cold stone creamery?. the only problem I can see is that I can actually hear myself getting fatter. =-( read more

I used to be anti-Cold Stone, but I've changed my stance since moving nearby and getting it way too often due to my girlfriend's cravings. Yeah, that's it, I'll blame her for our weekly visits. We started going to this location about a year ago and the trend always seemed to be pissed off, teenage high school girls with neck tattoos behind the counter hatefully making your ice cream. It was especially nice when they felt the need to complain about their miserable lives to the customers. But ya know, I learned something from one of them one day. It sounds to me it was the owner or manager of this location that was the bane of these poor girls' existence. So ya know what, I'm on their side now. But that used to be the trend. Over the past few months there seems to be a happier group of girls working who don't have neck tattoos. They are more upbeat, positive, and don't complain. They make damn good Gotta Have It sized specialty ice cream bowls. Enjoy! read more

We've got these on the East Coast so I knew what to expect. My family sent me a gift card to here for my birthday (really??? you want me to die an early calorie induced death?) so one day after work I decided to indulge to get rid of some stress. I swear my face tingles from the sugar when you walk through the door of this chain. Everything is beyond rich. If you're getting a cone or something make sure not to get more than one scoop or you'll probably develop a case of diabetes. The ice cream cakes are pretty good but are expensive. I'll stick with fro-yo in the future for sure. read more

It's frustrating that I can't give my experience there tonight less than a star! Product quality: very disappointing. The slab must have been warm and the result was a soupy mess. Unbelievable that I just spent almost $7 on THIS! The Staff: wow, unacceptable. Just because the two young female employees are wanting to flirt with two boys who came in after myself and the other patron, doesn't mean we want to be put onto the back burner. The girl that waited on me was visibly put out by having to make mine. Soooo...unenthusiastically she plopped toppings on and then stirred like one time. Instead of even scraping the marble she left a good portion of the toppings and ice cream. What a rip!!! SOOOO cheated right now. Love this place, been a huge supporter (literally huge)...but don't believe I'll be returning. Selfish that this location, that these non-caring employees ruin such a great thing. And $7...so mad about the waisted money! read more

We have been here over 6 times in 6 months and every time we have been served quickly and correctly. While the prices are on the higher side, it is our go to ice cream treat. read more

Girl was absolutely rude that helped us. As soon as she walked up she said "what do you want?". I said "hi, how are you?" She said we have been slammed for the past 3 hours it finally calmed down". Seriously I just wanted ice cream I'm not her therapist. I work in customer service and own a restaurant. Just smile lady! It tasted blah and upset my stomach. read more

Could their be a better way to blow through 700+ Calories in one sitting? Ya, I go "Gotta Have It"! I constantly see the owner of this one in the store, and it shows! The staff is very friendly and accommodating. And, a big one for me - bathrooms are clean! If you have never tried a take-home cake - might I suggest the Coffee House Crunch ... you will not be disappointed. read more