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Cold Stone Creamery

3.1 (77 reviews)
Closed 11:00 am - 10:00 pm

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My ice cream

The place was very welcoming. Hannah welcomed me with very warm greetings. My ice cream was delicious! I would 100% recommend.

Caramel and Stuck Together Like Caramel & Fudge
Yesica L.

What a waste of $10, seriously I can't even eat this, ice cream is about 80% melted, the waffle cone is stale. Very disappointing

Cleaning isn't in this place's vocabulary!
Jennifer G.

Don't Even Bother!! Dust is everywhere, hanging off the ceiling fans just waiting to fall in someone's food. Employees were all hiding in the back listening to explicit music arguing about who's turn it was to go out and help customers! Went in to get the new Barbie cake I've been seeing on social media and was VERY disappointed to see they didn't have it despite it saying it's available online! My daughters birthday is this Thursday so hopefully another location has their stuff together a little better than this place does! (Also sent a complaint into corporate over 48 hours ago and still haven't heard ANYTHING! ColdStone just isn't what I remember growing up, very sad to see.)

So many choices!
Kristin J.

Yum! I love coming here when I am in town visiting family. It is such a nice treat! We came in last night and were greeted right away and were helped immediately. I am so sad that we can't sample anymore, but I understand. Jacob and Charisma were so nice and helped us quickly. They both had masks on and were wearing them properly. I love that they have a freezer filled with ready to go cakes, cookie sandwiches and packed quarts. The rack of birthday candles is so convenient too. The store was clean and so were the tables. Our ice cream was so delicious and I liked that there are to-go lids for the ice cream cups. There is plenty of parking!

Dirty store 6/22
Brad W.

Dirty establishment with teenagers texting in-between making orders. The area where they make the ice cream was unorganized and messy with dirty rags nearby while the counter where they place your order looked like it had not been cleaned in years with sprinkles and ice cream melted everywhere. Oreo cream ice cream did taste authentic, but was way too sweet. 6 bucks each for small size.

Only one worker!
Javohirbek B.

This is the worst place I have ever been. Long wait and there is only one worker which is not professional! The restaurant is also very hot as fuck which it should not be. All ice cream were melting when I was ordering.

LoL the one on the Left is closer to a Large

So I order 2 Got to Have It Size cups, as the two girls are mixing them I say to the girl mixing mine wow is that the "GHI" size both girls look at each other and laugh like I'm a jerk for wanting what I ordered and later paid for. I walk to the register and she says sorry I should have added more I am new and learning the sizes.. I calmly said if you should have you could have. As I look at the screen she charged me for the large size after admitting she was not giving me the large size. I have never before not tipped but this time not only did I not tip but rejoiced in hitting ZERO on that screen. Completely unprofessional that they found it amusing to not give me what I ordered but proceeded to charge me for the larger size admitting it was not sufficient. Hey McDonald's fry's are not 1/3 the price but if you order large and get the box but it only has the small bag amount in it you would notice. Pathetic customer service and bordering on fraud to knowingly serve one size and charge for a larger. Probably gonna just go to Baskin 31 flavors from now on... ironically I was at Walgreens at 64th street and went out of my way to go to Cold Stone to be slighted and shorted.

Chocolate with Strawberries and Brownies

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6 years ago

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7 years ago

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18 years ago

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19 years ago

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7 years ago

Everyone is always so friendly here, the owner even flips the ice cream up in the air like a master!

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13 years ago

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11 years ago

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7 years ago

Ice cream was soupy, had no flavor, and also had a chalky consistency. We ended up throwing away our ice cream.

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10 years ago

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16 years ago

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17 years ago

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10 years ago

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