Horrible customer service. Will never attend this location again. They messed up our order and said they would remake the next time we came in. Took down my name and number and when we went back in the manager said she didn't recall and told the workers we were lying that she hadn't spoke with anyone the week prior. We had a receipt and everything. read more

After lunch at Victoria gardens we decided to stop for some ice cream. Cold stone is one of my favorite ice cream stops. On the creamier side not everyone's cup of tea but for those who know.. you know it's sinfully delicious. Decisions are hard to decide with all of the flavor varieties and combinations. The possibilities are endless. Service is welcoming and friendly while your wheels are turning thinking about your next move. Shop is clean and organized centrally located and easy to find. Sidewalk parking or covered parking structure with an easy stroll. The children's playground area is just across the street on the north side. Sign up on their app for rewards and discounts. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

See all

Ordered the sugar free vanilla ice cream, medium size. I was a little shocked when the price was $10 dollars for basically 2 scoops. Value is the reason for the 3 stars. Service was fast and friendly Inside was clean and had a lot of flavors... only sugar free ice cream they have is vanilla... fyi. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

The white boy with acne that works here was so rude made my family feel really uncomfortable, he threw our ice cream cups across the table and it was dripping everywhere i was trying to wipe it up while checking out and he didnt offer to help he was rushing us paying and then i ask for cups to put the dripping ice cream into and he literally threw them across the table to us and walked away. You can check the camera at 4:50pm ish on june 18th. Why do you employ people treating your costumers like this? read more

Honestly the service here just is terrible they act like it's a burden to serve you. They barely put any topping on your ice cream. Not welcoming at all Especially the manger read more

Went to cold stone earlier in the day with my little brother and found a bug inside our ice cream. Didn't want to make a scene as it's not serious, so we waited until people were not in the building to let the workers know we found a bug in the ice cream and that we no longer wanted it. I asked the "manager" with pink in her hair her kindly for a refund saying we found that bug and were no longer interested in having said ice cream and she refused saying it's against company policy and that they were a franchise. She then tells me she can get me another scoop of ice cream but finding that bug in our ice cream turned us off for ice cream. I told her I am not interested in another scoop of ice cream and she tells us that's all she can do. I get upset at this point restating to her that there's a bug inside our ice cream and we don't know if there's more and don't want to find out. Very annoyed with how this interaction played out knowing that the "manager" is able to give a refund, especially if they were the ones who are at fault, and she lied to me saying she couldn't. There goes $20 for two small scoops of ice cream I guess. Would not recommend coming to this "franchise" if this is how they fix the problems they created read more

The ice cream here is very, very sweet, so if you love rich and sugary desserts, this is the perfect place. The flavors are super creamy and indulgent, and the toppings make it even more of a treat. It might be a little too sweet for some, but overall it's really good and satisfying: great for when you're craving something extra sweet. read more

One of the first locations I have been to. Simply decides to leave the store and put a note on the door stating that they will be back in 10 minutes. 45 minutes to an hour later after four people are at the door, knocking trying to figure out what's going on employee decides to come back. Not a care in the world and has an attitude like the customers are a burden. Most of the customers who went and came right back out to satisfied myself included. I don't know why a stuck around, but I went to get a shake and of course they are out of milk. Good luck on the heavyset ladies's face with reddish hair was like too bad so sad. Oh well, move on. Well, yes, them employee of this place should be fired and quality employees should be hired, this is not my first time at this location and honestly, it is the store owner that should be fired because they kiss horrible customer service and they allow us. I mean, just look at your Yelp reviews and reviews on other sites. Would never recommend this location to anybody. read more

I got a chocolate devotion and the worker didn't chop up the brownie or chocolate chips, just kind of mixed everything together.

Yeah, the ice cream is expensive but hey it's what you get for what you call "luxury ice cream". They do have some good creations you can order. I bought my nephew a small cup and paid 7$ for just two scoops and 3 toppings. In my opinion this ice cream shop chain would mostly be just a once in a while thing for me. read more

Noah was so kind and attentive even at 9pm on a Wednesday. I appreciate him making my birthday icecream a great experience. My fav flavor ice cream was delicious!! read more

Cold stone makes custom blended ice creams for you on a cold stone. They always have a beer selection and never run out. And the ingredients are always available. The service is really amazing. Whether cold stones may only put in 90% of the cup, this cold stone, overloads the cup for you. This is really great because the ice creams and the mixtures are delicious. Their cold stone is truly cold. I've purchased at multiple chains before and the ice cream is a little bit more like soft serve because of the mixing on the stone. But here the stone is so cold that it maintains the temperature of the ice cream. read more

Cold Stone Creamery - Barbie special. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

See all

Simply Devine great ice cream especially after shopping in this heat. Service was ok, nothing to rant about. Ambiance is trendy cute enough room for these unruly kids to run around in circles lol don't get me wrong I love kids & don't blame them it's the parents fault & instead of getting on employees who are trying to do their jobs get your child in check. If you're out here shopping stop by Cold Stone Creamery grab a couple of scoops of your favorite & cool down read more

I bought 3 different ice creams for my kids with 1 topping for each ice cream. They didn't mix anything on the slab and the one that they did the guy mixes the chocolate Reese's with the utensil inside the cup instead of the slab and I asked why aren't they mixing anything on the slab they look at me like they don't mix any of these toppings. I don't mind paying but what's the point of coming here if they don't mix there toppings inside the ice creams. read more

Smallest portions of all locations I've been too. Employees are not friendly. Went on the 20th and was charged for Like it at $10 when I purchased the ice cream taco which is listed online for 7.99. The ice cream tacos are premade which makes the waffle cone soggy and chewy instead of crisp and fresh. Spoke with a manager and they confirmed they charge you more for an item you didn't buy when ordering the taco is how they run their location. read more

Cold Stone Creamery - Online menu - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

See all

Fast service. Delicious ice cream. Did not disappoint. I like the location at the mall. Seating outside around the restaurant. The inside was closed because the door was broken. The workers did a good job of adjusting to the inconvenience. read more

Cold Stone Creamery - Sweet cream with raspberry and graham crackers. - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Every-time we come here, we receive stellar customer care from Makayla! She's so kind and quick! The employees here are always friendly & the ice-cream is great! read more

Cold Stone Creamery - Banana ice-cream with Reese - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

1 star for service, quality, and performance. My daughter (4yo) had peanut mnms mixed in and my son (5yo) had gummy bears. Thank goodness for a kid size scoop and price, but even at $5 it's not worth it. The peanut mnms were not crushed into the ice cream. She placed the mnms in the center of the ice cream scoop and just sloshed it together. I had to ask her to crush them and mix it around more. The gummy bears were just mixed and not cut up or anything. My son said the gummy bears were hard. But he still liked it. If it was chopped up and actually mixed well into the ice cream, we would have gotten that cold stone experience. The ice cream was runny since it didn't have time to get frozen again since the mixing was subpar. The girl working behind the counter looked like she didn't wanna be there. Just there for her paycheck. Overall, the cold stone experience is lost. read more

Awful service. Hot day and the staff is Just robotic. My daughter got her ice cream 1st, the young male preparing the ice cream threw the extra ice cream away. My daughter's cup wasn't even over flowing. Plus he held the ice cream until I decided on my order. Causing the ice cream to just sit there and melt. The way this location does the blending of ice cream is rushed causing the ice cream to come to the cup melting almost like soup. Not allowing it to sit on the cold stone. Isn't that the point? Over priced for mediocre ice cream. So expensive and we didn't order soup. Let the ice cream sit on the cold stone and hire friendly employees. read more

Horrible experience. Ordered 3 small cups, and she put all 3 different ice creams on the cold plate a one time, causing them to run together. She put the different ingredients in the center of the ice cream then folded it in once, and put them in the cup. She never chopped and folded any of the added ingredients, so it had large pieces, causing the whole thing to be inedible. read more

Awesome, friendly, service from Tatum and staff! Just too bad this location doesn't know the cold stone songs for tips. Thank you again! read more

I had 2 bad experiences at this location . They were unfriendly and also instead of placing all the ice cream I to our bowls that were scooped out he scraped the rest into the trash . When I asked him why he did that he said " oh it would fall off anyway" I'm sorry I paid for that ice cream... overlaid I might add. No smiles, no greetings, and when I finally wrote in to corporate I actually got a call the same day from the store manage . She apologized and said she would make sure they got retrained She said we will send you a gift card via email within a week . This was about 3 weeks ago . I've sent two more emails to corporate yet no calls . While I won't be returning to that coldstone I would go to one closer to my house. A job is a job . Put a smile on and be friendly . We are spending $ and they are throwing the company's money in the trash . read more

My boyfriend found this plastic bit in his ice cream when he bit down and hurt his tooth. And if that wasn't bad enough my friend found this huge chunk of cookie dough that not only tasted odd but was so hard she began to knock on the table with it. The interaction with the guy who checked us out also came off very passive aggressive. Once we confronted them about the plastic and expressed our concern about broken equipment the guy replied "well that's definitely plastic" VERBATIM, and proceeded to take the plastic to the back and not return or tell us anything. Super disappointing. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

See all

This is a go to when you wanna call your body down with some nice creamy ice cream. this place is very clean and the service is great.

That man Andrew had great service he gave me great portions size on my ice cream and he seems like a fun coworker to work with

I'm only giving this a two star because of the manager I saw yesterday. It was December 1st around 1:15 pm when I came in to get ice cream. There was only one employee working with his manager, the employee was very kind, absolutely adored him, but the manager had no sense of urgency. This employee was the only one working and the line started getting huge. That's a lot of work for one person who has to chop up the ice cream and get the orders right. He asked his manager to come out for help, but she seemed reluctant. Seeing a huge line in the creamery didn't bother her. She seemed focused on helping out at the register than the orders. The employee kept having to tell her that were people and he needed help. I'm sorry she just seemed bothered and didn't have much urgency. read more

The lady who helped my Son and I out was so amazing. I ordered a like it and it was huge! The size of their biggest cup! Germanchocolatecake is my fave! I don't think I've tried any other flavor. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

See all

Ordered takeout. Icecream itself tasted great but was disappointed in the lack of care they took packing them. All 3 cups were dripping down the sides with icecream which then seeped through the paper bag they put them in and then got the inside of my car dirty. read more

yo, i was in this store and it was a hot day so for sure i thought i was going to enjoy sum ice cream and unfortunately i was on a budget so i was planning on a the smallest size and bro working was like "yeah the smallest size is 8 dollars and i had 8 dollars exact so i couldn't get it, honestly i was so mad i decided to write this review. TOO EXPENSIVE read more

I invited group of family / friends to have a desert after expensive dinner at Panini Kabob Grill down the street at the Goldstone Creamery and I was faced with the at most unprofessional low standards customer service where there where several associates standing around not attending don't care about standing customers needing help and waiting to be attended to us when we entered the store on or around 5:45 PM Sunday 1/28/2024 and when I finally waived in order to make an order an associate finally named Gwen came over to the counter all rushed looking flabbergasted not pleased even to be asked for help like she does not care nor was happy even to attend to us looking all almost angry that I asked for help after waiting about 7-8 minutes awaiting to be approached for service then we I stared to order so was in so much rush not even listing to serval orders for each friend so I asked her to be patient and kindly wait till I figure out what type of flavor so in return she walked over to another associate where she smirked with self-dissatisfied hostile attitude / mocked me where I was offering a good obsolete conscious constructive remarks bothered at very disrespectful way and had him serve us instead of even completing the order because her low standards customer service skills could not accept that her egotism be humbled by a consumer just requesting the least basic service to spend money at that store then we I finally finished the order that substituted associate had served me with respect he gave me a small discount (kids cone price) for one of the orders as a courtesy in return of the horrible attitude that I was faced with from Gwen , I replied back to him stating that is very insulting to offer such inconsiderable discount for such embarrassed Infront of life time friends so I asked for her name and the manager's name which I was informed that the manager name was Alexis but was not available so I decided to address my irritation and awkward experience to her supervisor for training and direction on how to offer any basic standards customer service to consumers in the future , so I felt compelled to complain so it would never happen again to any future customers, I think the least to be deemed is some additional training / classes to all their workers on how to treat customers with respect since the sales and the profit the store collects is what pays these employees / their managers as well the reason of existence in business and apology due to my friends that I promise that named corporation neither myself , my friends close or far/ family will step a foot in the Gold Stone Creamery stores nation wide if they even care to correct the employees skills towards customers to treat them with respect and fairness without low standards attitude , I can offer to provide my family friends names and contact #s if needed if the Gold Stone Creamery corporation would offer an apology or need testimonials from them since they witnessed this ordeal. Thank you. Kal Shams (714)713-2739 read more

I don't know who left the kids working here unattended AGAIN, but this location always seems to play games and F up orders... 6-7 bodies working here during closing and it seems like nobody knows what to do ... so disappointing to see people just not get it... I will be reaching out to their district manager or corporate office read more

Wanted to order a $100 cake for this Saturday but no. Waited in line and when it was my turn to order the young lady (Miranda, bright pink hair) said I would have to wait until they helped everyone else. I've been in line but I had to wait till they cleared out all customers when I'm next. I said no I already waited in line, lady behind me said it was ok and she would wait. Then she told me I could take your order but you have to pick up after 6pm. What! She just didn't want to take my order, taking my money elsewhere. I don't need to argue with someone to order a cake from a business that sells cakes! Ridiculous! read more

I asked for a Waffle bowl and it was extremely hard and stale. I had to end up throwing the whole thing away after one bite that tasted horrible. read more

An extremely rude place to get ice cream. I am telling you do not buy or even go in this awfully rude store. They dismiss order like you do not matter. The employees give free ice cream to the friends when they come in the door. One employee completely left me when I was ordering to go give her friend free ice cream then continued to ignore my order. I will never be returning and I hope that no one will. Absolute awful service. read more

The girl who served me was the taller Asian girl, I did not get her name, she did not wear gloves while making my ice cream and scratched her nose then grabbed a banana for my ice cream with her bare hands. She took forever and then asked me to write my PIN number down on a receipt paper so she could charge my card?? By the time she finished and gave me my ice cream it was melting down the sides of my cup. read more

If I could not give them a star I would not!! Waited in line to order an ice cream and buy a cake. Once I ordered my ice cream my sister came with the cake and asked the young man if he can write Happy birthday name. He told me to hold on went to the back to talk to someone. Came back and said I'm sorry but the cake people aren't here. Told I have gone to other cold stones and the people working are the ones writing the names. He said he was sorry. Should've of left the ice cream there too but it wasn't the kids fault whoever was in charge. How do you turn the customer away??? read more

Recently I noticed a "Now Hiring" sign in their window, so I submitted my application. I waited about a week or so before I did my normal follow-up call to show my interest in the role. Well when I did so, the manager (or whoever made it very clear they were the one going through applications) was quite rude. She said to me: "Im the one who goes through applications and if i feel like i want to go through with you I will." With an obvious attitude. Now ive been told this plenty of times before. Yet the tone in which she said it was basically dont call me i'll call you. Didnt ask for my name, didn't show an ounce of empathy. If she was able to talk to me this way I can only imagine how she treats actual employees. read more

Came in with my daughter and I could tell that there were way more employees but they were all staying in the back. They saw me and other people walk in and began to glare and immediately left rather than helping us. Seemed very lazy and just didn't want to help us whatsoever. Kept poking their heads out as more customers came in but then would return to the back and left only one employee on his own. We were helped by this one employee Daniel who was an extremely helpful young man and waited for us the entire time rather than leaving like everybody else. He was very quick and did a great job and had a smile unlike the others. Very good attitude and I appreciate his kindness read more

Went in today on July 29th at 6 pm and the 2 girls and guy working in there seemed absolutely miserable. I mean there was NO AC in there so maybe that was a contributing factor in the absolute despair in their faces when we walked in. We weren't even sure if they were open when we walked in, they were all 3 huddled in the corner. And when they spoke to us it was hard to even hear or understand them. Completely just muttering the absolute bare minimum and repeatedly asking "is that it" Sorry I have worked customer service jobs my entire life and I think it's unacceptable to have that kind of attitude when working in a place where job security are the people walking in and paying for your service. read more

They are out of a lot of ice cream which I don't understand because this is an ice cream store. The Young girl that work there look very unprofessional and had on tiny little shorts very unprofessional. I would definitely never come back here or bring my children. read more