Exceptional Service Under Pressure! I visited on a Saturday around 5:00 PM, and the store was absolutely packed with a long line of customers. There was only one staff member managing the entire store completely on his own, and I was blown away by how he handled it. Despite the rush and the immense pressure, he had the absolute best attitude. He was incredibly kind, patient, and welcoming to every single person in line. It's rare to see that level of work ethic and genuine hospitality these days--I was truly so proud of him watching him crush it. Management, please give this young man a raise or a promotion! He is a massive asset to your business. We will definitely be back! read more

We decided to order 2 pints of ice cream for pickup at Afters. There was a sign for pickup that mentioned to go to the register, so my boyfriend and I waited and let the girl with false lashes and a high bun know about our pickup. She said she would check out one more person then get the order for us and we were totally fine with that and waited. She ended up letting 4 groups, a total of 11 people be helped ahead of us and made us wait over 15 minutes for an order that was already prepared and just waiting in the freezer in the back. The other girl that was working also helped cash out the people that came in after us, and as I was next in line to ask about my pickup again, she looked at me and walked to the back and didn't come out until we left!! There was only one girl with black hair that finally helped us once I was able to ask her if she could check on it. I appreciate her a lot cause this entire time they made us wait, the order was already fully packaged and waiting in a freezer in the back for 20+ minutes. Please retrain these workers. Because the girl with false lashes and high bun charged a man that came in with a group of 6 guys and only charged him for 3-4 items and the men ended up walking out with free ice cream as well. We were standing right behind them when this happened and she realized what happened and then brushed it off. Really shows you how much she cares about this job. read more

I think Afters is the Master of Ice Cream Seasoning ! All of their flavors are special and tasty!! We had the strawberry cookie crunch and the new flavor of Matcha Berry Crunch! Both are delicious. Considering the location (in Victoria Gardens) and the small batch flavors, the price of $6.25 for a single scoop is not that bad. The service is ok, can be more efficient, girls at the store are too chilled (slow) but friendly. read more

Afters Ice Cream - New flavor - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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Eddie is the best!! His service is exceptional Milk and cereal is juniors favorite flavor read more

Just wanted to leave a quick shoutout to Kayla and Kylie at this location! For whatever reason mint monster isn't offered on DoorDash and I called to see if they could help me. They were so sweet and accommodating and made sure I got the ice cream I wanted without any issues! Thanks again read more

This Afters Ice Cream is in a great location in the Victoria Gardens mall. Their customer service is great, as they want to help you as soon as you walk in. I'm not too crazy about the Cookie Monster but I can't recall the flavor I had last time that I enjoyed. Store was clean and welcomed me and my dog. Happy to see they have frozen treats for my dogs!! read more

Afters Ice Cream - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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Greeted with smiles. Long line but moves quickly. No indoor seating but plenty in the courtyard outside of the shop. Great line up of flavors read more

Afters Ice Cream - Triple C's on a cake cone and Cookie Monster topped with gummy bears in a cup - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Hello, I'm writing to share a very disappointing experience my family and I had at the Afters Ice Cream location in Rancho Cucamonga last night around 11:20 p.m. The store manager was extremely rude to my children and refused to sell us cake cones and waffle cones, even though they were clearly available and visible behind the counter. When I asked why they could not be sold, she repeatedly said she "unfortunately couldn't sell them," without giving a clear or reasonable explanation. She also refused to offer any testers. I want to be clear that this was not a matter of affordability we are more than capable of purchasing ice cream, including full containers if needed. The interaction felt dismissive and unnecessary, and the tone used toward my children was especially upsetting. This experience left a very bad impression and is not what I would expect from a family-friendly establishment. I hope this feedback is taken seriously and that staff, especially management, are reminded to treat all customers with respect and professionalism. Thank you for your read more

Afters Ice Cream - Mean girl - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

don't go here bad service bad employees they rather lose a sale than give you a spoon for a 2 scoop ice cream cup I wouldn't come back here ever again read more

Every time we come they always say they run out of the milky buns? You guys are open until 12? This happens every time we come to the rancho location! Should just make the extra drive to chino hills location! They're fast and friendly over there! Take notes read more

Very nice variety of flavors, there will definitely be something for everyone. Friendly and kind service. Well kept and clean. Smiled and greeted upon arrival . Family and friends really enjoyed Afters ice cream. Will definitely come back soon to try other flavors. read more

This place was fabulous! Needed a little sweetness after dinner and this place looked yummy! The guys at the front were friendly and helped me find the non-dairy option. (Not by choice, I love ice cream - but my body doesn't) My wife got the cookie butter ice cream in a waffle cone and loved it. I got the chocolate chip cookie (plant based) with Oreo topping....sooooo goooood. I just wish the place was closer! Go try them. read more

Afters Ice Cream - Chocolate Chip Cookie plant-based - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Stopped by on Saturday, 01/27/24. This was my mom's first time trying so wanted to let her taste Afters! I ordered the following, and we dined in: Triple Scoop (Mango Sorbet, Saigon Coffee, & I forgot the name of the other flavor but it tasted like raspberry with cookie dough - limited edition) = $9.75 My mom specifically loved the Mango Sorbet while I enjoyed the Saigon Coffee. Scoops are enormously huge. Can't finish all 3 scoops by yourself. Several outdoor seatings outside. read more

Afters Ice Cream - 01/27/24 - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

The girls serving the ice cream were rude and unprofessional. Each one of them had a attitude towards my family and I when we came in with such a positive attitude. Afterwards, around 10:45 we had asked if we were able to sit inside since it was cold outside, they said no, the inside was closed so we said okay and sat outside where they said it was still open. After my family and I had been sitting outside for about 15-20 minutes, many people had came in and were just occuping the space inside after we were told that we couldn't be in there. At 11:30, a little teenage girl came out saying we had to leave so they could clean up, we then said okay and not even 5 minutes later another little teenage girl came out and practically told us to get up so she could clean. Very unprofessional and terrible customer service Also Ariel u issa bih Ice cream was good tho, just lost my appetite. read more

I love Afters Ice Cream! This location is at Victoria Gardens, towards the center by California Pizza Kitchen. I haven't been to an Afters since prior to the pandemic and I am loving the little changes I have seen since prior visits. Still the beloved donuts and Asian influenced ice cream flavors that are consistent among their many locations. Since prior visits, I see options for sundaes, milkshakes, root beer floats and merchandise. Pricing: - $7.25/Milk Bun - $5.95/1 scoop - $7.95/2 scoop - $9.75/3 scoop - $0.50/half and half - $7.95/sundaes - $8.25/floats - $9.95/milkshakes On this visit I got the single scoop of the Cookie Butter. It was delicious as always. I also really enjoy their Cookie Monster, Jasmine Milk Tea and Saigon Coffee flavors. Everyone in my group enjoyed their picks and I am really glad an Afters opened up in the area. read more

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I love how they offer such unique and odd flavors, it makes every visit feel like a fun little adventure. The ice cream is super creamy, and their flavor combinations are unlike anything you'll find at a regular shop. It's a great place to stop by with friends if you want something a little different. Definitely worth a try if you're into creative desserts! read more

Good service, worker was very patient. Multiple samples allowed, not much seating but has some seating outdoors read more

Afters Ice Cream - Pumpkin pie and strawberry milk - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

I've come here quite a few times because it's one spot that is open once I get off and occasionally I want ice cream. It's also the closest one to my house. In the past months I've came about 3 times and each time has been the same exact experience. Terrible customer service and the employees are always whispering amongst themselves while we stand and wait to be helped. These employees are clearly very young and lack maturity & good customer service skills. Today topped it off and I will no longer be returning. I came in at 10 pm since it's open late and asked for my usual, a milky bun. The girl rolled her eyes and looked at her coworker and then told me "we ran out." I said ok thank you and walked out. Please hire people that actually want to work and enjoy working for your business. Stop hiring immature children with no communication skills or the ability to work hard. read more

Oh the incompetence of young people nowadays go in there's not one customer inside four employees standing around talking to each other doing nothing. Go to the counter look at the flavors, unsure of what I want. I asked them if they do samples they say yeah we normally do but not right now because we have to close up and I am here 40 minutes before they close I asked the girl how do samples affect you closing And she just repeats herself we just have to close up OK with the most blank dumb stare on her face I leave and I don't get anything. don't want to buy a whole cup of something that I don't like. also have a sign on the door that says no cash on premises. What's up with these places letting the banks take all our money. read more

Not too sure why this place has 3 1/2 stars at the time of this review! I've never gone somewhere which such fun, original, ice cream flavors and is open tile midnight! Staff were cool and the ambience is very bright and welcoming. I like how they have merchandise there too! A great business tactic upon whoever owns the company. read more

I love Afters Ice Cream but it is always so packed full of people waiting to order. It's quite hectic inside because people are all over the place waiting for their order. read more

Ice cream was tasty, I was however surprised by the price. It was a great little surprise for my kiddos though. Only 4 stools inside to sit down though so with the cold weather I was happy to snag the four stools lol Again, tasty ice cream seemed a little over priced though. read more

Ice cream was ok, not a huge selection. But the marketing and merch is really the star of this joint, brilliant! read more

Afters Ice Cream - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

We are done ordering from this store. When we want a sweet treat we order from Door Dash and this store can NEVER get the simplest order correct. We have given them opportunities to regain our business but the staff is incompetent and cannot pack up a correct order. Save your money and go elsewhere. read more

My family's go to ice cream shop. Location is great, plenty of parking and easy to find. I'm obsessed with how good their Vietnamese coffee and their jasmine milk tea ice cream flavors are. Love that they are open late but depending on when you go, there's usually a pretty long line/wait. Service is what you'd expect at an ice cream shop. Only con is I wish they their portion to price ratio would be better. read more

I had ice cream here yesterday. The matcha berry was so good ! It was very busy but the staff were friendly and very helpful. We were a large group and they were so patient with us and with answering our questions. I will come back again read more

Two very kind young ladies were very helpful and patient with me as I had never been here before! They both offered to let me try anything which was very helpful! cream tasted great would come again! read more

The customer service was horrible. I don't even like wasting my time giving reviews so this says a lot. Please save your money and don't go to the afters in victoria gardens, the little girls there have horrible attitude and have no type of customer service. Ice cream is fine but by the time they serve you, your appetite or cravings are completely gone. read more

Visited Afters Ice Cream at Victoria Gardens in Rancho Cucamonga since I haven't had this in awhile! The Saigon Coffee ice cream in a milky bun and Strawberry Cookie Crisp were both okay flavors. The shop's cool vibe and merch section enhanced the whole store experience. Even though they don't serve the Jasmine Milk Tea and Thai Tea flavors at this location, the service and invting ambiance is pretty meh. Not bad if you're looking for something sweet to munch on as you walk around the plaza. The glazed milky bun is kinda lacking some flavor even though we had to wait like 20mins for it to be made fresh. read more

Afters Ice Cream - Saigon Coffee Milky Bun & Strawberry Cookie Crunch - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Terrible experience. Very inpatient unfriendly employees when my kids picking their flavor.

Visiting Victoria Gardens on a hot day and in need of a treat. After a quick Yelp search, wanted to give Afters a try. Quite a variety of flavors, and I decided to go with a double scoop ($7.95) of Ube Brownie and Saigon coffee. If I knew the scoops were going to be as big as they were, I would've gone with a single scoop. Both flavors were very good. Would like to return to try some of the other flavors. read more

Afters Ice Cream - Double Scoop - Ube Brownie and Saigon Coffee - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

Honestly I suggest you go to the chino hills location because not only are the employees nicer , but their utilities work too . The Afters in Victoria gardens , this one , doesn't even have a working blender so couldn't make my milkshake for me . They are an ice cream place that offers milkshakes and yet the blender is broken and when I asked when they would get it fixed , the guy just shrugged and had no real answers for me . I tipped them because maybe it will go toward them buying a new blender . read more

Yummy! Afters Ice Cream is always a show stopper. I've been to other Afters locations and they never disappoint. This one happens to be at Victoria gardens and is really popular. The line was going out the door. But the line went pretty quick. It was nice and cool inside as the air conditioning was blasting. My friend and I didn't know what flavor we wanted so we asked for samples. You can sample up to 3 flavors per person. We tried the mango sherbet, Cookie Monster, salty Oreo, the plant based Chocolate chip cookie, and dark matter brownie batter. We ordered the Cookie Monster and the plant based chocolate chip cookie, and added mochi on top. It was yummy! We both enjoyed the concoction we created. The mochi is so chewy and yummy. I love the texture. The ice cream flavors were both bomb. Perfect treat for a hot day! read more

Craving ice cream and decided to try Afters since it was at the mall where we had lunch. We walked in and were greeted right away. It is a little small inside but there is some seating, They also have nice t-shirts for sale as well as ice cream pints. We sampled a couple flavors and also asked about popular ones. My daughter got 2 scoops of the Milk & Cookies and I got 1 scoop of the Saigon Coffee. The ice cream is creamy. There were lots of chunks of sugar cookies. The coffee was so good. Service was great. Glad we decided to stop by! read more

This was my first time here and luckily there was no line. The workers were really pleasant and offered samples which I always appreciate when visiting a new shop. I ended up getting an ice cream milkshake with "dark matter" and "salty Oreo " mix + Cinnamon Toast Crunch topping. The color was...not pleasant (mainly due to the black dark matter ice cream) lol but the flavors were great! Perfect for a hot day of shopping! read more

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I am totally biased when it comes to afters. I think it's top tier and better that most ice creams spots in the inland empire. A milky bun is a good choice any day! Our go to is milk and cereal ice cream in a milky bun topped with afters flakes. This time we also got a scoop of strawberry cookie crunch. It did not disappoint. We went Friday at 10pm and the line was out the door, it's just that good. read more

Afters Ice Cream - the counter and menus - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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This was our first time coming here. Early Saturday afternoon, nobody else in the store, so we were helped right away. Service was friendly. We ordered 2 Triple Scoops ($17.50). Cookie butter, French toast churro, strawberry cookie crunch and Vietnamese coffee. All were good, but if we had to pick favorites, then it would be cookie butter and French toast churro. read more

Afters Ice Cream - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

This place is very nice, good ambiance, friendly staff. Ice cream is delicious. Has many great options including some new flavors for fans of Avatar the last Airbender which remake was recently released on Netflix. I'm not sure how long they'll have these flavors for but l highly recommend that if you are a fan of this show Avatar the last Airbender you go and try these flavors. It's so much fun and absolutely amazing. Zuko's Ly-chi chill: LYCHEE ICE CREAM MADE WITH REAL LYCHEE FRUIT AND A SWEET RED CHILI SWIRL. Aang's Spirit moon matcha: BLUE MATCHA ICE CREAM, MADE WITH CEREMONIAL JAPANESE MATCHA, ORANGE "MOON" ICE CREAM AND PANDAN CHIFFON CAKE PIECES MIXED IN read more

Afters Ice Cream - Ice Cream & Frozen Yogurt Near Me - Rancho Cucamonga, California

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We love Afters Ice Cream! My kids and I stop in at least once every two weeks. It's our favorite place to stop in and get a sweet treat when we are at Victoria Gardens for any reason. I have plenty of experience coming into this particular store, the staff is usually pretty shy, young, early 20's. It doesn't really matter because the ice cream NEVER disappoints. It's hard to recommend just a few, all the flavors are unique and delicious! Our favorite combinations are the warm donut bun with either Cookie Monster or milk and cereal flavor (topped with after flakes, of course!). The store is typically clean, but it can get messy and a bit less friendly when it's busy. There isn't much room to enjoy your ice cream indoors, just a few stools. However, there is plenty of space just outside, in the beautiful courtyard. It gets extra special during the holidays! read more

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All the workers are horrible, a lot of arrogant jerks that scoff every time someone dare to browse the ice cream options. Went with a few friends, weren't even in there for two minutes before a female staff member got irritated and said "are you going to order something??". I get it if there was a rush in the shop or we were asking for a bunch of samples but we didn't bother the staff for any samples and no one else was in line. Ice cream is great but I wouldn't pay 6 bucks a scoop again to have a rude group of people who seemingly peaked in highschool stink eye every move I make. read more