Walked in at 9:03 they were busy with several people in line still waiting to be served. We were told they were closed at 9:00...very disappointed! I don't think it would have been too hard to serve us. I guess coldstones isn't much on going the extra mile. read more

Staff was very rude and lazy when came to making our ice cream. She didn't even mix in the items or chop it. She just folded the ice cream. When we first came in she just stood there starring for a good few minutes. read more

The service was very quick, ice cream met my expectations so I'm a pretty happy customer and recommend it.

Excellent premium ice cream, customer service and store cleanliness! One of the best ice cream stores to go to in the area. Great place to bring the family, a special date or just coming with some friends. Ice cream tastes soooo good and the people serving you are soo sweet. This place is #awesomesauce read more

First time visiting Cold Stone and I had no idea what I wanted. Calandra listened and then made a few suggestions and gave me a few samples to try. She was so nice and patient. And even laughed at our obnoxious jokes with us. Anyway, I still couldn't decide between 2 different flavors and she suggested I do half and half so it's like having the best of both worlds! It was sooo good! I'll definitely be back! read more

We visted Cold Stone on Magnolia ave in the Lowe's shopping center on Wednesday night. The service that we received was fantastic. Our server was Calandra, she had a warm smile was cheerful and was very efficient at her Job duties. I highly recommend Cold Stone in Lowe's shopping center, guys keep up the good work. read more

YUM ! The ice cream here is the best, well I mean it is a Cold Stone chain so I'm not surprised but the quality of the store and the kindness of the servers was outstanding! Special thanks to Victoria for the recommendation I loved your suggestion, that will be my new regular order! read more

Come here often because the service is quick and everyone is so nice! LOVE the peanut butter cup perfection

Ive never had cold stone before and it was pretty obvious too. I went in and look kinda confused about what exactly to do since they're different than normal ice cream places and when they asked me what i wanted i said medium and the ice cream flavor and went on to the candy area and i looked around and said one candy and then looked to see what else i wanted and before i could say anything else they already put it into the bowl and gave it to me. they never asked me if i wanted anything else or if that was it. I will not be returning to at least this cold stone. read more

I usually order my cakes online and they have them ready within 24 hour. The customer service seams to be lacking but since I order online I dont really have to deal with it to much. I have ordered Ice cream cakes from other cold stones in the area and for some reason the cakes dont taste as good as the ones I get from this Cold Stone. If they improved their customer service skills I would give a 5 star for sure. I will probably go back when I need an Ice Cream cake. Im just happy that I get to skip the line by ordering online. If you want to order a cake i would highly recommend you order it online 24 hrs in advance so save you a long line. read more

Delicious but overly priced!!!!! But that didn't stop us we stilled ordered! My husband thought the price of one shake was 9 dollars so maybe I am the only one that thinks this is overly priced but delicious ice cream read more

If you go to this spot you have to see Calandra!!! She is so down to earth and a wonderful person. She is extremely helpful with suggestions. I love coming to this cold stone and she always greets with a smile. I'll be seeing you again soon Calandra!!! read more

Best service yet since I've came to this one calandra is the best and helped me out with the special of the day and asked everything needed to make my time there joyful thanks and I'll be coming back for sure and be asking for her by name read more

We love this place...usually. We have never been to this location before and we will never return. Owner was rude and stingy.

The ice cream here is disgusting. It is extremely sweet, not very flavorful and has pieces of gummy texture (I'm guessing it's old ice cream kind of coagulating). It is ridiculously overpriced. I paid $14 for two "like it" sizes in a cone with two toppings mixed in the last time I came here.. The thought of ice cream with toppings mixed in sounds so good and that's why I fooled myself into visiting this place three times over the last four years, but it never fails to disappoint. If you like old, over-sugary, gummy, flavorless, old freezer-tasting-like ice-cream, by all means give it a try if you haven't. Otherwise, stay far away from this place. read more

This was my first time at Coldstones and my experience was great. Victoria helped me pick and choose from the many flavors they had to offer. She was very friendly and patient. She also helped me pick the Chocolate Devotion which I don't regret. A great first experience and I will definitely be back! read more

tell me why I stepped foot and I tasted a scoop of heaven walking out ... my ice cream was made so good by Victoria!!! She was so nice and was able to help me out, great customer service! Plus very clean read more

I am an idiot to buy a smoothie here. I took my niece here and I was tempted to buy something to drink. Well, I really regretted buying that strawberry mango. It tasted awful. And the woman who was working here had no idea how the drinks tasted here. Seriously? How could anyone sell anything if you don't know the drink you're making tastes good. read more

Went to get some ice cream to take home and the girl at the counter was rude. Got home and began to scoop out the ice cream to find some nuts in it. With so many nut allergies you would think that they would be more careful. read more

I went in today and I experienced horrible service from an older 45-50 yr old, female employee with black hair. She was extremely rude when I ordered my ice cream. She rolled her eyes after I asked a question in regards to an additional order and didn't answer my question. When I asked for a lid for my ice cream she was bothered by my request and her facial expressions showed it. I will not be returning to this establishment. This is the 2nd time this same employee has been rude to me and I also noticed that the customers before me received the same horrible service as I did. read more

Came in on Wednesday night and was really satisfied with ice cream! Always get cheesecake and graham cracker because it's the best! We got helped by a young lady named Calandra she was very kind and welcoming. There was a male employee as well and instead of welcoming us he flew and went inside and didn't say hello. Calandra in other hand was very nice and treated us good. Very helpful and great customer service! Thank you! Will be coming back as long as she is helping! read more

This place is amazing. Not only is the ice cream amazing but the customer service is excellent. Victoria was such a sweetheart and the ice cream she made me came out so great. I would highly recommend this place. read more

Such a great experience! The customer service by Khia was excellent very friendly, and only made the ice cream much more enjoyable!!! I always get the Very Berry Good! read more

My daughter had a gift card, and wanted to use it. She's 11, and decided to buy her, and her sister ice cream. They ordered a cone with one scoop of ice cream. My son had dropped his bottle so after I ordered for them and they were putting it together I went to wash the bottle. When I came out my daughter said "the chocolate cone is $1.68" or In that general price. I thought maybe a special was going on like they have on Tuesday. So, when she goes to use her gift card her total was pretty high. I was expecting way less since the lady had told my daughter a price. Well, the lady offered a more expensive cone to my daughter while I was washing my sons bottle. My daughter thought it was less that's why she chose the cone. I was a little irritated because I felt that she took advantage of my daughter when I stepped away. She's 11 check with her parent which is 5 feet away washing a bottle. I thought the transaction was over. We ordered what we wanted, my daughter thought they were offering a better deal. read more

I love Cold Stone ice cream. Every time my family goes in, we get service with a smile. Calandra is always helpful with my kids and helps choose flavor combinations they would like. read more

Being a huge fan of cold stone creamery when I moved to the Riverside area I had to come and try this location. At the store Victoria attended me, to my surprise I was met with amazing customer service. By far the best service I've ever received at any cold stone for that matter. Definitely will visit this location again due to the great service Victoria provided! read more

I love this place. They have the best ice cream hands down and they even have a sugar free option -Skinny Vanilla. The staff is friendly and they never mind my complicated concoctions. read more

I absolutely love this place! Their ice cream is a little pricey but it is worth it. Order one size smaller than the one you want because this ice cream is super filling. It is really thick and creamy. The cake batter ice cream is the best, but they have so many different flavors and toppings that your options are unlimited! read more

Although the ice cream is delicious... don't let the "closed at 9pm" fool you... if you aren't in store by 830p (even 845p is REALLY pushing it) You won't be getting any ice cream. And if you do actually end up getting your ice cream... it will come with a higher price than $4-8 dollars. As the OPEN sign will be turned off, all the tables and chairs will be stacked up leaving no room to enjoy so you're forced to leave and the staff will be extremely rude and pushy to get customers in and out in the fastest manner possible. If your sign says you're open until 9, then staff should be HAPPILY serving customers until that time and then focusing on cleaning and stacking up. Harder for them to mix ice cream as waffle bowls and topping boxes are spewed all over and jumbled in what looked like an attempt to clean up to in fact LEAVE at 9pm. Customers expect that if you say you're open until 9pm that you are in fact open and fully operating until 9pm. read more

I like coming here. This is the place where I go every time I want ice cream, I love getting a Love It Chocolate Reece's Peanut Butter cups, yummy!! The only thing though is that when I ordered the P&C shake, my cheeks were sucking into the straw when I was first drinking it. Other than that, the ice cream is pretty good :) read more

Worst Costomer service ever. We went in to get something because it was my birthday. The guy seemed so so rude and the two other girls that were also working just treated us rude. We had went in happy, and left unhappy. They didn't even greet us when we came in, nor when we left. Last time we will ever go in there again. read more

Meh. I've maybe had cold stone once or twice along time ago and decided to try it out again since I didn't feel like fighting getting in the parking lot for frostbites over at magnolia and Tyler. I tried the mint chocolate chip (mint mint chocolate chocolate chip?) not sure why the use of the names twice? I mentioned when I walked in I really hadn't been to one before or in a while And wasn't sure how it worked. the girls just kind of said "oh we'll let you look at the menu" without trying to explain it to me and just walked to the back. I was the only person there. Could have let me know how it works. I didn't realize I could have gotten one filling or extra, whatever they call it, until I already had my ice cream. I got it in a waffle bowl, a small size scoop. Some of the waffle bowl seemed like it wasn't made crispy like the waffle should be. Also, it was really shallow waffle bowl. It was a decent amount of ice cream, just expected the waffle to reach the bottom of the bowl they put the actual waffle bowl in. I ate my ice cream there where I continued to be the only person there the whole time. It was like 2 in the afternoon, so not a meal time. Would have thought in near 100 degree weather mid afternoon more people would be going out for ice cream. Don't know it it's cause people don't know this is here or what? While the one girl was still making my ice cream, the other was already ringing me up at the other end of the counter. One reason I didn't realize I couldn't get the extra items in there, what if I did and I already paid? Maybe I'll try it again sometime if the mood strikes me, but there are other places with ice cream in the area. I'll probably stick to frostbites which always seems to have some type of crowd. read more

DELICIOUS ice cream! So many choices I appreciated the help and patience I received. I like the cheesecake with strawberries and chocolate bits instead of sauce. Good! read more

Personally my favorite ice cream shop, I enjoy trying new combinations of ice cream and mixes. Really enjoy the sea salt vanilla bean and cookies n' cream, the sad news is that they aren't permanent flavors. read more

Ordered cake online on June 23rd. Sent my dad in to pick up cake for the party at 1130 on 7.7 ... Party started at noon. The only person working there informed him that there was no order. I sent him the confirmation which he showed the employee at which point she apologized and told him the cake decorator called in sick the day before. No one called at any point to tell us the cake would not be ready so we could make other plans. WORST experience of my life. Terrible management, terrible customer service. Almost ruined my 3 year olds bday party. Really, you don't have a back up plan for your decorator calling in sick? No one is responsible to inform people that their cake WON'T be ready? Ridiculous. I understand the manager can't always be there. Hire responsible people. read more

I love this place! Everyone is very accommodating. Anytime I have any questions or requests, they always know how to help. They're always friendly and welcoming. read more

Good service. Except that when I called to order my pizza they where loud. Like some one was playing around in the background ..and they didn't even take order I just wanted pizza. read more