Went in around 11:15am on Saturday. All I wanted to do was to purchase a gift card. The girl behind the counter said that I could only use cash to buy a gift card. She said she needed to check with her boss. She texted her boss and he did not respond. She said she could not help me. No comment on food as I will never buy anything from this location. And ambiance...a very small location looked clean (they get one star for that) It makes no sense to me that they accept credit for ice cream but not for a gift card : ( read more

On a Thursday afternoon this place was empty, clean and fully stocked. A nice patient lady was there working and helped me and my husband finally make a decision and she quickly made 2 "I like it's" for our kids. The ice cream was made to perfection, like always. read more

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Second Sunday night here! Sol helped us out again. She is very friendly and helpful with building our ice cream when we were undecided on flavors. We will definitely be back! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverside, California

We are new to an old fan favorite, Cold Stone. Thought it was a fad but here it still is. I got pistachio with no toppings and Mrs. Yelper got strawberry with M&Ms. She thought it was too sweet (don't think we are their demographic) but mine was perfect. read more

If someone was to give me a Cold Stone ice cream gift card I would tear it up and throw it in the trash. Poor service. Girl couldn't remember the order. Seemed her mind wasn't on her job at all. The shake I got didn't taste like what 2 flavors I had blended. Too frustrated to have it remade. read more

Nahh. Don't come here. These two young Hispanic girls are racist. I came in amd spent damn near $40 dollars o 3 large ice creams and the short Hispanic girl put less than half a scoop or spoonful of items in my ice cream which really didnt taste like much! And this the thanks I get after giving her a $4 dollar tip. Im a person of color and no matter where i go in this immigrant city we always get poor service read more

The ice cream I got there was really delicious . The place is nice and refreshingly cold and clean too. The lady who served me and was really nice and kind and had what I ordered ready in under 4 minutes. read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Riverside, California

I visited Cold Stone Creamery on 4/9/26 at approximately 8:30 PM. My boyfriend placed an order for the Dubai Chocolate ice cream on my behalf. He specifically requested no chocolate shavings, and I had texted him my exact order beforehand, which he read directly from his phone. However, when I received the ice cream, it was completely incorrect. It contained only chocolate, with no pistachio and hardly knafeh, which are key components of the item I ordered. I called the store and spoke with a crew member named Daniella. She stated that she heard the order and claimed my boyfriend asked for no pistachio, which is inaccurate. I explained that this was not true, as the order was read directly from my message. Daniella then placed me on hold to speak with a manager. When she returned, she told me that the manager refused to remake the ice cream. I then asked to speak with the employee who prepared my order. A crew member named Brandy stated that she made the ice cream and claimed my boyfriend's order was correct. When I asked to speak with the manager, I was told that no manager was present and that only Brandy and Daniella (who was described as a new trainee) were working. I was then told the manager would call me back in the morning. I will update if I receive a call. read more

Really upset asked for marshmallows because they barley put any I asked workers and they didn't want to give me any they wanted to charge me again after I just paid $20 read more

Cold Stone Creamery - No marshmallows workers don't have great customer service - Ice Cream & Frozen Yogurt Near Me - Riverside, California

You think it wouldn't be very difficult to mess up at an ice cream shoppe, but this place proved me wrong. With rude, lazy staff on hand, this Coldstone is nothing short of a disaster. It really shouldn't have taken more than ten minutes to serve the five customers in store- especially with two girls scooping ice cream- let alone a half an hour. Coldstone, do better, and maybe hire someone above the age of eighteen who knows what they're doing and isn't a complete dunce. read more

I visited the store tonight at 6:55. I ordered two ice creams. The second order they made too small and not enough mixins. When they put it in the bowl, they realized they didn't make enough and just added some extra ice cream on top to fill the bowl. I also had a coupon for a free waffle cone. The employees stood there for several minutes trying to figure out how to enter the coupon. After not figuring it out, they said they would not honor the coupon. read more

We were given this cake with ineligible writing on it. Made eye contact with the employee like, you see this right? No it's not melted, that's how we picked up this cake. The toffee inside was also not chopped up but in big chunks, like the heath bar was just broken up by hand and thrown in. Choose a different Cold Stone for your cake orders. read more

Cold Stone Creamery - Sloppy cake writing - Ice Cream & Frozen Yogurt Near Me - Riverside, California

had hair in my ice cream so i went back to get a refund and was told they couldn't do a refund because its their policy but nowhere in the store does it say no refund left with no ice cream and no money back 32$ down the drain would no recommend read more

Cold Stone Creamery - hair - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Had the worst experience. I went with my mom and sister to this location. The place was busy and we had to wait until our turn arrived. When my turn came, I asked for a Like it size Strawberry Banana smoothie. The lady asked for me to wait, while she made my mom and sister their ice cream. After she was done, she went to make my smoothie. She had help making the smoothie with her coworker and gave me the cup when done. She charged me for a shake which was a dollar more than what it said on the wall. Although I said the price didn't match what it said, she said the machine charges a smoothie as a shake. So not only was I charged more, I also had a bad smoothie. There was more ice cubes than juice and it was watery. read more

Cold Stone Creamery - Smoothie crunchy filled with ice - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Samantha V helped me at the register & she was awesome! Great customer service, very helpful & pleasant!

Ilene (sorry if I spelt that wrong) was so kind and welcoming when my sister in law and I came in about a half hour before closing. Unfortunately I didn't get the names of all the other woman working however they were also very kind and cracking jokes with us, which always makes for a great experience!! Such great customer service!! Definitely be back read more

This store missed an item in a delivery order. It took multiple attempts to call the store, and when I finally reached them, they made no effort to fix the problem. All they offered was to have me drive down and pick up the missing item. They have no concept of service recovery and terrible customer service. All they said was that they'd have a manager call. This is a terribly run store. read more

Great people, very understanding and fair. Thank you for being nice and friendly. I love the place.

Is amazing how people that works with customers are so rude. I felt rush and questioned when i requested more of one topping. I believe either the owner or whatever, must do something about these rude people. read more

New owners are just not good smh I went in bc my ice cream was too melted by the time I got to my car and they almost made me pay for ANOTHER one read more

Ice cream is always great! Creamy and flavorful I just don't like when they don't mix in properly it's always chunks in one spot. I walked in No greeting when you walk in from anyone. No smiles. It's was really weird walking in. No one was friendly just get your ice cream and go type thing lol which is fine but at least show some care for ppl spending money in your establishment. Especially if the owners are actually inside there working. read more

Came here last minute since we were in the area. May sound selfish but it was late night snack mode. 10 mins to closing, we thought fck it we're in the clear. Nooooope. They closed prior to 8:49 pm.( I called y'all ) Sad face. Y'all need to stay open. Those that are recreational during the week appreciate y'all. read more

They have about ten different ice cream flavors. I tried the coffee, cheesecake and pecan butter. The ice cream itself was good, however, the Snickers mixed in that was super hard to chew. The lower rating is also associated with the general ambiance and cleanliness. The tables are quite close together and it feels tight in there. No outdoor seating is available. Walls have old ice cream stains etc. The staff was super nice. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Riverside, California

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Walking distance from my home!! Cold Stone is the cure for everything!! My favorite here is: Cotton Candy ice cream with marshmallows. Yummm!! Great customer service every time I have come in. read more

Cold Stone Creamery - Cotton candy with marshmallows shake - Ice Cream & Frozen Yogurt Near Me - Riverside, California

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Every time I see a fast food chain or dessert place with low stars, I just sit here and wonder to myself what people are expecting lol. This specific Cold Stone was like any other Cold Stone. It was small and really not busy at all. There was one person working. She was really nice and helpful. She did her job quickly and efficiently. I guess it was time for her to clock out, but the next employee wasn't there yet so when she finished with us, she left. Normally when that happens, the employee you can tell is a bit grumpy but she was super friendly lol. The place was fairly clean. Wasn't extremely clean. The table I was sitting it had chocolate that dried up onto the table and it just smelt really gross in the area so they clearly don't clean the tables often. Other than that, was great. Definitely fine with this specific location. read more

This cold stone is basically like any other, but the customer service was great and made our trip very enjoyable. He answered all of our questions and was super patient while we figured out what to order. He gave us lots of suggestions and was really helpful! The shakes we got were delicious and we got the quickly. I'm really happy we decided on cold stone because there was no wait and delicious ice cream! read more

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I purchased two extra mix ins but looks like there's none in here. Y'all need to retrain your employees their so stingy with the mix ins and can't chop them up correctly clearly read more

Cold Stone Creamery - I purchased two extra mix ins but looks like there's none - Ice Cream & Frozen Yogurt Near Me - Riverside, California

I have been coming to this location for years now and the past several visits were weird. Let's just say hours say open at 12pm however it's 12:15p and door locked so I called and a women comes and says she forgot to open the door, ok. However when I get it the vibe is just so dark. Not sure if they are trying to save electricity but most of the lights were off and this is often. She continues to make my speciality mud pie mojo but before she hands it to me she takes a pretty good scoop off and puts it in another cup and puts it to the side? Maybe she thought she gave me too much? I don't know because I never asked, I just wanted to leave. Plus store seems to need a good good cleaning! This wasn't the case in the past. read more

Love this location I usually go at night and I've been quit a few times and never has been super busy so I get helped super quickly. Birthday cake remix w cookie dough instead of fudge is my favorite! Not a big fan of that rich syrup chocolate Plus! (I hope I don't get anyone in trouble) I ordered a love it and she accidentally grabbed way too much ice cream even overflowing the gotta have it cup but still only charged me for the love it ! I was a happy camper! Always nice staff and the ice cream is always delicious! Keep it up! read more

Cold Stone Creamery - Birthday cake remix, substituted fudge for cookie dough - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Dear god the employees here are so rude and do not follow health regulations. Me and my mother came in Sunday afternoon around 6:30pm. A boy and a girl were on shift and when they were preparing our ice creams they did not wear gloves. And we saw both we our own eyes SHE GRABBED THE WAFFLE BOWL BY HER BARE HANDS. We brought it to her attention and she said "Oh no we're allowed to not wear gloves. It's fine" with her attitude. So you're telling me it's okay to grab peoples food with your hands?? I don't think so sweetheart. And she continues her attitude toward us kept rushing us out of there and kept repeating our total at us. I tired calling the store to talk to their manager but no answers the phone and I've tried 3 times already. I will definitely be reporting this place to the heath department. read more

Poor customer service and ice cream was already melted by the time she came from behind counter to front door where you have to stand because of covid-19. Facility not clean. read more

It's been a really long time since we've been to cold stone and I'm glad we came . It's kinda pricey here but not too bad. We enjoyed our selections and look forward to coming back read more

Always come here with my son and i always have an amazing experience everyone is so kind. Today was different, im not sure if this girl was new, im gonna give her the benefit of the doubt. Never have i felt rushed before and when there was no other customers. I've been here when the line was out the door and even then have never felt rushed. The girl asked what i would like and i told her the flavor and how i wanted a bowl. Usually they'll get scoop the ice cream and place it on to the stone and ask for any mix in's, but nope. She just took my scoop and put it into the cup and gave it to me that way. I let her know i did want items mixed in. A piece of my waffle bowl had also broken off, i should have taken a picture but at that point i was already over it and my son was already fussy over it. After me and my friend had ordered, she instantly sat on the table behind her and started a conversation with her coworker. The coworker on the other hand was amazing, my friend said she was super friendly and got everything right and did not feel rushed. This has been the only bad experience i've had, overall all the other times i've gone have been amazing! read more

Very stingy with Nixon's we get charged 0.89 cents more and we could barely taste the mix ins!

I love Cold Stone ice cream; but this location is horrible. The store smell, the tables were dirty and there was no one there. There were two employee that I could see, their phone was on the food counter top. The younger girl employee there was rude, horrible customer service! Seems like I was there to bother her.... read more

Wooooooooooooah Saturday night and this place was crowded!!! We waiting a good 30 minutes score we were able to order. And they had a sign up that said "we have cookie dough now" implying that they might have run out of cookie dough recently. I'm so glad they got more cookie dough because that is my favorite at Cold Stones! I always get the cake batter ice cream with cookie dough mixed in... Yes very sweet mixture I know lol Anyway no complaints other than that line. I was so irritated; there's a line wrapping around the inside of this place and this family in front of us we're taking their sweet a$$ time trying out different flavors to decide what they wanted. I mean really people?! You know there's a freakin line and we're waiting for our ice cream. If you don't know what you want, step aside instead of holding the entire line up. I knew what I wanted before I got out of my car lol Anyway that doesn't reflect on the staff or Cold Stones, just rude customers being inconsiderate and slow lol I would come back to this location- as long as they have the cookie dough! read more

Cold Stone Creamery - Cake batter with cookie dough - Ice Cream & Frozen Yogurt Near Me - Riverside, California

Terrible service from younger employees- there were three on staff- all the tables were dirty and she skipped ours to finally clean them. Manager needs to teach customer service skills and hopefully find employees with better work ethic. They were annoyed I told them I had a peanut allergy. We came here because my daughter got a gift card- I think I'll stick with B and R with snotty employees like this. read more

Found hair in my ice cream so that ruined my experience as service was fine and the ice cream was good...well until the hair was found

Let me start by saying that I always go here. Even though there customer service isn't the best. Especially when the Indian ladies don't have a good attitude or even smile. I feel like great customer service is everything. So I went there today to buy a banana icecream "since I'm pregnant I crave it a lot". But first we walk in and there was lots of water on the floor with no sign. My son almost slipped because of the water. I told one of the workers and she just said oh ok. Never went to clean up or even put a wet sign. I order my sons ice cream first and I was standing right in front of where they add the toppings. Then I order mine with my toppings as well. I had her put them in a bag for me. When I was getting close to my house I opened my ice cream and realized that it wasn't bananas at all. My fault for not looking but I have never had a problem. I called to let them know that I order banana and it wasn't it. The girl on the phone was like oh ok thanks for letting us know. I was like wait what! Shouldn't I get something, I mean it wasn't really my fault. She was like hold on, she comes back to say "we just tasted it and it tastes like banana." I was like that wth, like I'm not lying. I wanted to go back and show them but I was far from there. I just ended up throwing it away. Hope they were more generous with their customer service! I just wish there was another cold stone around the same area. read more

Great service. We were greeted upon entering the business and asked if we wanted a sample. I got the mint chocolate chip which is my favorite. Looking forward to coming back! read more