I picked up an ice cream cake for my daughter's birthday from Cold Stone, where we traditionally get our cakes. It's always delicious! Plus, I love how they mix in toppings right on a frozen granite stone, making each cake even more special. read more

See all

Visited here one afternoon recently. The solo young employee that seemed to be working there was friendly and professional. The ice cream was exactly like what you get from any other Cold Stone - the usual toppings and mixing combos are available for you to choose. The location is conveniently located near a park and shopping area but a bit difficult to get to by car or to find nearby parking. There are a few tables inside if you want to eat there; no real outside seating but plenty of nearby outdoor benches etc. if you want to get it to go. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

The description of the ingredients in the ice cream cupcake on the company's website, Door Dash, and Uber Eats for the Ice Cream Cupcake Variety 6 Pack ingredients is very misleading. When I ordered these ice cream cupcakes there was a description under the lid of the package which described all of the ingredients on each cupcake: High Fructose Corn Syrup and Hydrogenated vegetable oil were the leading culprits along with every type of sugar, corn syrup, and artificial flavors. I expected sugar from Real ice cream but not the other fake ingredients. It would have been nice if they put the description of the cupcakes on their website as they put it underneath the package on the lid of the cupcakes so that I was allowed the option to see what the ingredients were in the food BEFORE my purchase from the store. There's whipped cream on top of the ice cream cupcakes so that may account for artificial ingredients. The 2 stars given are because the kids who ate them enjoyed the taste of the ice cream cupcakes. * Note: this purchase was made by me via Door Dash. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

There are a couple of ice cream places nearby, but Coldstone is the only one that really does mix-ins and when you want your chocolate ice cream with chocolate chips and brownie bits, this is the spot to go to. The line moved slowly, probably because they didn't have as many people working tonight as needed. When it was eventually my turn, the young lady did a good job of mixing and adding, eventually overfilling my small cup quite nicely. read more

Cold Stone Creamery - Coldstone in Silver Springs - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

See all

27 July 2021 - my nephew and I ordered the apple pie a la coldstone and he had the cookie dough/sprinkles creation (can't find the name). Enjoyed as usual read more

Cold Stone Creamery - Apple Pie a la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

See all

This review is based on the custom ice cream cake service. I was throwing a surprise party for my boyfriend's 25th birthday. He only likes ice cream cake and has never had Coldstone EVER, so I thought ordering a cake from here would be perfect. I ordered two cakes, a small rectangle cake and a small round cake. On the rectangle I asked to have "Happy Birthday Joe & Neptune!" written on the cake. My boyfriend and our dog share a birthday I had to get his name on there too. On the small cake I just wanted "25!" written on it. I placed my order about a week in advance and waited. I go to pick up my cake and the guy informs me that she didn't write "25!" on the small round cake because she wasn't sure if it was a typo. Excuse me who can put three whole characters, including an exclamation point, in as a mistake? Also, Coldstone has all of my information. In the week leading up to this, no one could call me or email me to ASK if it was a typo? I tell him, no big deal just leave it blank. He then brings the cake and on the rectangle cake is "Happy Birthday Joe & Neptune" atrociously written. It was disgusting. I will include a picture so you can see. Thankfully I had enough adornments for the cake to draw people's attention away from how disgustingly the message was written. If I'm spending $86 on some damn ice cream cake, I expect a cake that looks like it was $50. Please don't charge me a premium price and give me below average product. That's just disrespectful. The cake was delicious, no doubt, but I could have gotten a cake that was just as delicious, with presentable script for less than what I paid. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

I went to cold stone last night after dinner. I got my usual sweet cream and Oreos. It was delicious of course. Cold stones ice team is consistent if nothing else. The only issue I have is that I think more Oreos should be added when a customer is getting only Oreos as an addition. But that's not this locations fault, I think that comes down from corporate. read more

Cold Stone Creamery - Sweet cream and Oreos - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

I ordered a Strawberry Passion cake online for my birthday, and requested a message to be written on it in red icing. When I arrived, the cake had the message scrawled in this orange-cream-vomit colored icing. Adding insult to injury, the cake did not look nearly as neat as I expected. I've ordered this cake from another location last year and it looked picture perfect. This one just looked sloppy. The graham cracker crust looked like it had been flung haphazardly on there... and the tacky orange icing clashes with the red and pink icing on the rest of the cake. I'm not as upset about the mistake (stuff happens, I get it.) as I am with the fact that the staff acted like they really didn't care. Like it was no big deal. I asked to speak to the manager, but she barely understood English. I asked for the phone number for the district manager instead, which she provided with a half-hearted, "Oh, so sorry." What's even more frustrating is that she did nothing to try to rectify the situation. She didn't present me with any options or take any other measures to try to make this right. Either way, I was not about to let homegirl ruin my day. I'm going to eat my ugly-ass cake and make sure that if I order this cake in the future, I'll order it from another location. read more

When I'm paying 8$+ for my cup of ice cream, I'd like to think a slight degree of care is going into it. Not so with this employee. I placed my order- large cup with toppings. He scoops it adds toppings then puts it in a medium cup. I correct him, and instead of adding more ice cream and toppings to the mixture, he takes it, puts in a large cup and the adds a tiny bit more ice cream and a few sprinkles. Huh? On top of this it's messy and melting down all sides of the cup. I mention I need to take it to go and could he makes it less sloppy so it fits with the cover and he recommends I just eat off the sides. That's pretty bad presentation wise. Perhaps if he was less preoccupied giving his friends free ice cream, and in less of a hurry to get me out the door before closing, I would have had a better experience. read more

I showed up at 9:47 and the doors were already locked. I showed them my phone with the time. They opened the door and said they had run out of ice cream. Riiiiiight. read more

See all

Visited Cold Stone after having a sushi dinner around the corner. Ordered a Gotta Love It because it less than 50 cents more than the smallest size. There was no line/waiting. The person that took our order was very kind and even threw in an extra topping for free. My partner and I shared this desert for three days (that's how big and filling it was). We got buttercream ice cream and added the following toppings: chocolate cake, cookies, cookie dough, pecans, chocolate syrup and caramel. All of the ingredients tasted extremely fresh. Would come back here again. read more

Cold Stone Creamery - Such a great selection of ice cream and you can taste before you commit to a flavor! - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

Initially, I placed an order online for one of their signature cakes: the Cake Batter Confetti. This cake has multiple layers of red velvet, ice cream, and frosting. Next, I called the following day to change the size of the cake to a larger size. The person on the phone mentioned that I should call the next day since a manager wasn't available to change the size of the cake. I called back the next day and I was able to order the cake I wanted in the size I wanted for my dad for Father's Day. Finally, I picked up the cake, left a 20% tip, and went home. My family tried the cake and the bottom red velvet layer was hard as ice. I ate the bottom layer and it tasted watery with textures of cake. For the price point of this cake, this should not have happened. It looks like someone thawed out the cake and then placed it back for someone else to order it later. The top layers were delicious but the bottom layer leaves me with a memory to never go to this store for ice cream cakes again. read more

I thought it was a good thing no one was in there at opening on a Saturday. Online the opening time is 1100 but the door sign says 1200. At around 1140 a gentleman was waiting to pick up a cake, they were not ready for his ahead order, lights were out, frostbite ice cream was still covered so I walked around til noon. -As I've stated, the ice cream is nasty and you can tell it was frostbitten, even had ice in it -No waffle bowls or cones -Staff was in the back with the door open talking and laughing as I waited -Most of the ice cream was empty -Ice cream was running down the side of the cup even with the lid on -You walk expecting that Cold Stone sweets and waffle cones aroma but instead you get hit with mildew -I will never return to this location and I am contacting Cold Stone about this blemish on their name +The lady that made my ice cream was pleasant but shouldn't ask for the full order if it can't be remembered read more

Showed up at 10:17 PM on a Saturday night the store sign said open; the time on the door said open til 11pm; and, the website said that the store should be open until 11pm. Upon asking the young lady who was still inside of the store sweeping the floor with all of the chairs stacked up she flipped the sign to closed and went back to her sweeping. If the hours have changed, then you should update your information. read more

Cold Stone Creamery - Open sign with times posted but store is closed. - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

See all

I wish that when I ordered my ice cream the person behind the counter yesterday 10/29/2020 would have informed me that the size ice cream that I wanted they didn't have the proper containers for! Instead I got charged regular price for a smaller container with a large lid that was full of SOFT ice cream that leaked through the bag on into my car before I could make it home and I live about 10 minutes down the street!! read more

See all

Hubby loved his ice cream but I went in for the dipped cookie dough email I received earlier today but the cashier said even with the emails and signs posted, they didn't get a shipment of them until tomorrow read more

Cold Stone Creamery - Oreo overload - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

I always order my "medium Founder's favorite mixed-well." The staff make it well and I do not have complaints about their ice cream. Heads up, for only $0.01 (one penny) more, you can upgrade from small ($6.58) to medium ($6.59). So, if you love ice cream, much like myself, I always go with a medium because why not. My only complaint with the place is the smell. It consistently smells like a wet mop. I am not sure where the smell is coming from. Maybe they need a new mop or something. But, aside from that, my experiences have been positive at this location. read more

These guys are closed 35 minutes early - no explanation. And Yelp wants me to say more. read more

Predictably overpriced for all around mediocre ice cream. I typically would not rate a nationwide chain, but the staff at this particular location are rude and unwelcoming. Stay away from this one. read more

It literally smells like dookie. Loose tiles on the floor place looks unkept. I hate leaving a poor review. But they gotta do something about it. Never ordered ended up going across the street. Big fans of the brand tho... read more

It is unacceptable for the month of June knowing it's peak time of the year to ONE employee attending...she is the server, cashier. It's 8pm on a Wednesday and there was 14 people ahead of me. The employee is doing a great job trying to go fast and still maintains to do a good job. It is poor management, I do not recommend the Cold Stone in downtown Silver Spring. This employee needs a raise for stepping it up:) read more

Got a Love It w/ vanilla ice cream plus Oreos. The lady barely put any Oreos in. She was also being stingy with my friend's sprinkles. She had to ask 3x for more sprinkles. read more

Cold Stone Creamery - Love It w/ vanilla ice cream plus Oreos. - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

How can a person EVER go wrong with Cold Stone! This place is my absolute FAVORITE spot to get ice cream and they did not disappoint me this time! Although my time in here was very brief, they were terrific! My husband told them that it was my birthday and they sung to me (after making sure that it was ok by me FIRST for them to sing - as opposed to some places that just sing regardless of if you are embarrassed or not!). I had the Birthday Cake Remix!!! Cake Batter Ice Cream, Brownie bits, Chocolate Syrup, (And I subbed Caramel instead of Sprinkles).... I was in heaven! :) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

See all

The customer service was great but the manager was not great at all. She kept chastising the woman waiting on me. After the third time I asked her if she could let the woman finish waiting on me and it may be a better practice to chastise her privately. She told me to zip my lips and pay attention to my server. There's more but long story short no more visits her until a management change. read more

Reeks of some kind of cleaning product, as always. Got ice cream at the grocery store instead

Ive always loved coming here, one of my favorite go-to's until I recently went for some ice cream. I experienced one of the workers quitting on the job and shouting as her presumably manager shouting out loud in front of all customers "F*UCK YOU, I QUIT" I understand the frustration, but she could have been professional about it. The poor guy had to run back in forth to serving the customers to being a cashier. read more

I see the other reviews and a lot of them say this place is understaffed...which is totally true! I mean how can you have only one employee doing everything. Making ice cream and being a cashier. Especially at Cold Stone since it takes time and effort making the ice cream. There were about ten people in line including my friend and I. Three people left since it was taking forever...I waited in line for about 15 minutes. The ice cream itself was amazing though. The birthday cake remix definitely doesn't let you down. Cold Stone always gives you a lot too! Bonus! The management for this location is just absurd. I don't know who is in control of this place. Definitely for sure they need to set up a new management. I just felt bad for the guy working there...he should be getting paid like twenty dollars an hour! read more

What a dump! I went into the store the other night to pick up some ice cream and the store was filthy, especially near the register. The girl taking my order rang up the wrong price for a half gallon of premade ice cream. Luckily I knew what the right price was and she changed it - and saved me $4. bottom line: Two stars for great ice cream, zero stars for whoever is managing this store. read more

I came to pick up a cake for my breakup party and the employees were very supportive with what I wanted my cake to say and also told me congrats. Thanks ladies, the cake was great lol read more

There are some really good, creative independent ice cream stores in Silver Spring, so I don't usually go to Cold Stone. The one time I did it was on a weekend morning, and they were WIPED OUT after the weekend night before. It was dirty, and they had hardly any ice cream and not many toppings. And the employees were kind of sullen and unapologetic about it. I didn't love the cake batter ice cream I ended up with -- probably because none of the toppings I wanted were in stock. So if you want something right in DTSS and you love Cold Stone, go for it, just never go there on a weekend morning. read more

I love this ice cream! Ben & Jerry's is a block away, but I'd much rather go here. I'm partial to "Oreo Overload," which is sweet cream ice cream, oreos, chocolate chips, fudge, and brownies. If you don't want to wait in line to make your own flavor combination may I suggest "Founder's Favorite, " in the freezer case. I can't remember what's exactly in that one so I won't mislead you. But what I usually do is buy a designer ice cream and a prepared one to take home. Yes, I am a glutton when it comes to ice cream. read more

Line out the door on saturdays. I'd like to give 4 stars but they run out of bananas. ALL. THE. TIME. All I want in life is a boy who adores me, a happy dog, and a chocolate banana milkshake to round out the day. REAL bananas must be fleeting. Or it could just be a testament to their loyal fan base. Go on a weekday. read more

This was a pretty typical Cold Stone. We were the only customers when we came in, so we got the cashier's full attention. He seemed bored, naturally, but was friendly and polite! Cold Stone will never be my favorite ice cream -- there's just something about it -- but it works in a pinch! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Silver Spring, Maryland

Let me start by saying that I love Cold Stone Creamery, just not the Silver Spring location. This location is always dirty, busy and missing something; today it was waffle cones and bowls. To make matters worst very unenthusiastic employees that you can really tell hate their job. For the amount of money you pay to come here you would think all locations would have a standard of costumer service. Next time I'm in Silver Spring I'll go to Ben and Jerry's. read more

SO DELIGHTED! Thanks to Cold Stone Creamery for my YUMMY & DELICIOUS Midnight Delight birthday cake!! I don't have a car, so I expected I would miss out on birthday cake. Low & behold, happy surprises, Doordash carries Cold Stone Creamery!!! I'm Sooo Happy!!! I sense the beginning of a great new year!!! read more

Cold Stone makes me happy. It's a shame that they don't have any locations in the district. My absolute favorite is the "Founder's Favorite." You can't go wrong with ice cream, brownie chunks, pecans, caramel and chocolate syrup all rolled into one! I suggest getting it fresh rather than from the freezer. Even if you want to take home a pint, get them to make it for you at the counter. This location seemed nice. It was clean and the staff were friendly. I guess I went at a decent time because we were in and out with no problems. I won't bother comparing Cold Stone to other ice cream shops. It's hard to do a poor job with ice cream, but I'd say this is one of the better chains for that yummy frozen treat. :) read more

Despite the tragedy of what was once the only Cold Stone in DC, I miss the cleveland park location. This is the nearest cold stone near me and it's hit or miss, usually miss. This place is dirty. Like literally dirty. I used to come here at least once a week when I worked in SS but got annoyed with the slow customer service. I went on Tuesday night and there was only one employee and one customer ahead of us yet our wait was unacceptably long. She was on the phone the entire time while helping the guy in front of us. I take issue with management because there should never just be one employee working. Not only does it negativity affect customers (slow service) it isn't safe for the poor overworked employee. Go to the college park or crystal city locations. read more

I went there on Sunday evening in the middle of January. Despite the unlikely wait, I ended up with waiting for good 15 minutes to get my order. There were about 5 people ahead of us, and we had to wait 15+ minutes. Reason? There was only one employee attending to customers. He had to take orders, mix them up, and collects money from customers. There was another employee, but all she does is to pick up used ice cream spoon and take them to the back. I don't know what she does at the back, but she didn't do anything else when she could see 10 customers standing and waiting. Not only that, she started cleaning up windows right by our tables. All this happened while a lot of customers were standing in line. I just don't get this. The menu did not show the right price either. I have no problems with my dessert, but I don't want to go back there. Not this particular location. read more

I can count on one hand then number of times that i've been to this location since they opened years ago. And unfortunately, the service has gone downhill. In my second most recent visit, they ran out of chocolate ice cream. How this happens and there isn't a backup or way to make or get more is beyond me. I just got back from them. Early fall night and there was a festival across the street. A medium length line at Cold Stone. I wanted a Create-Your-Own Shake with a base of chocolate ice cream. The women who served me didn't even bother to ask about Mix-ins - she just did the ice cream and milk. I should have corrected her, but I didn't want to hold-up the line that was growing beyind me. I could have made it faster and cheaper at home though. Without mix-ins, the ice cream is just bland. They used to be fast and with enough supply. Not anymore. I think I'm done with this location. I'll stick to BurgerFi concretes and Ben & Jerry's. The only reason I came to Cold Stone tonight was that Frozenyo shut down. If you do go, just stick to the non-Create-Your-Own items on the menu. read more

I love Cold Stone. The ice cream is fabulous. I live down the block and when the weather is nice I probably stop by once every other week give or take. The ice cream is always delicious and perfect except on the rare occasion where they've run out of my favorite flavor - cake batter. However, the service here is just trash in general. I will say I've had an occasional average service experience and I've had one really good experience with a staff member that I am pretty sure was flirting with me. However, on this particular occasion the service was particularly offensive. The line is always out the door in the summer. You would think during prime hours they would have more staff but that is never the case. You can assume that if you go here on a Saturday evening after 7 and the weather is warm, you are going to wait 20 minutes or more. On this particular occasion it appears everything was going wrong for the staff. There were 2 staff members only and the line was out the door. The 2 staff members were both making the orders then ringing up the customer. For some reason, after I already waited for 20 minutes, the guy that made my order decided to defer from the established system and instead of ringing me up, he proceeded to take the next persons order. Not only did he defer from the system but his attitude was so unbelievably bad, I felt like I was offending him by being a customer. The second staff member was in the process of dealing with a pissed client who apparently ordered a cake days ago that was not available. I stood there for another 10 minutes with my ice cream melting as I waited to pay. Unacceptable. read more

See all