I brought my grands yesterday for iced cream. I haven't been here in years. There was a family in front of us, and we waited a looong time to order. The lady at the counter was moving slow and she wasn't the friendliest. We all got a scoop of iced cream in a waffle bowl with a topping. The waffle bowls were so stale they were inedible. None of us ate our waffle bowls. The total for the 3 scoops of iced cream was $35.00, which floored me. read more

I always order the same thing. Try my concoction. Cheesecake, graham crackers, toasted almond, pretzel and caramel drizzle. Enjoy! They have the best ice cream. read more

The lady that helped me takes pride in how she makes her ice cream. She wore glasses a older lady in late 30s early 40s. Great service

Took my daughter and my niece for a splurge on the way home from dinner. Both employees were nice. My daughter created her own creation. She got a like-it size with chocolate ice cream, caramel sauce, and strawberries. When you make your own creation the first add-in is free. Additional add-ins cost $1.60. My niece originally was going to do chocolate with Oreo until she sampled the mint ice cream base. She ended up getting one of their signature creations, the "Mint Mint Chocolate Chocolate Chip". This was her first time, and she really enjoyed the creation. I am a big peanut butter fan, so I ordered their signature creation. It had chocolate ice cream with peanut butter cups and their peanut butter sauce. I asked for a love-it but got a like-it size instead. I didn't notice until I left with the girls and my cup was the same size as theirs. The menu can be very overwhelming, as they have their signature flavors everywhere (main sign, decals on the ice cream freezer window, on the side wall). Each area has different flavors promoted. To make this review I went to their website to see names of the signature flavors. This was so much easier (minus I did not find the name of the signature flavor I had). I would recommend, if you are going the route of a signature flavor, to pull up their flavors on-line before getting to the counter. I enjoy Cold Stone, but with prices it is definitely a once in a while treat. read more

Cold Stone Creamery - Chocolate ice cream base with caramel and strawberries - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

My experience at this Cold Stone location was satisfactory. I ordered my ice cream in a waffle bowl, but when it was completed I realized it was not placed in a waffle bowl. The ice cream tasted as I expect, and had good flavor. It would have been better if I received the waffle bowl I had requested. I was not charged for the waffle bowl, so the order concluded with a satisfactory out come. read more

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This review is about the service that I received yesterday afternoon. I was absolutely floored at how rude the young lady behind the counter was to me. First, she had zit stickers all over her face. They were the stars. Not one or two, about 15. I was the only customer in the store at the time. She came from the back, already angry about something. I ordered the GottaHaveIt Almond Silk with eight mix-ins of chocolate shavings to go. I also asked for a side of hot fudge. She said, "So you just want a shit-ton? Just a shit-ton, right?" in a hostile tone. I responded, yes, I guess. (Her anger at being at work was almost comical ). While mixing in my shavings, she exclaimed, "Ow, f**k !" She said that the ice cream was hard and was difficult to mix. When she was done, I asked for a lid since it was to go, took about ¼ of the ice cream off the top. I said, "Aw, bummer," to which she responded "It is what it is, lady. I didn't know that you wanted a lid." I had asked for it to go but, okay. I asked her if she was having a bad day, and she indicated that yes and she didn't want to be there. I tipped her five bucks because she seemed so upset, I thought maybe it would cheer her up. She was honest and had me put it in the tip jar. I am unfortunately not the greatest writer to accurately describe just how extreme my experience was. She did a good job with my ice cream, but that girl was really angry and took it out on your customer. She was the character Naomi from the movie "Waiting." Like I said, her behavior was almost comical except that I was on the brunt end of it. read more

When the kid behind the counter saw us coming, he turned on his heel and walked into the back as we opened the door. Another kid was sweeping the floor by the front. He didn't acknowledge us. We looked over the menu and decided what we wanted. We waited. And waited. Then another customer came in, and a third kid, a girl, came out of the back and started helping him. The first kid wouldn't come out from the back and the sweeping kid kept sweeping. I ask the girl, "Are you closed?" She says, no that they're cleaning before closing. (It's 10:10. They close in 50 minutes.) Finally, the first kid comes out but won't address us directly, he's looking at the girl as we talk to him. We ask him for what we want, and the kid says to the other employee that they are out of the new chocolate. Then we realize that 3 of the ice cream bins are empty, and there's not any chocolate ice cream. I ask the kid "Are you out of chocolate ice cream?" And he says, um yes, they've had um shipping issues and then he leaves the counter again. At that point 3 more customers come in. The sweeping kid is still sweeping. It gets really weird bc the girl rings up the guy that came in after us, and then skips us, and asks the next set of customers what they want. I say loudly "what's going on?" No one answers. I go over to the sweeping kid and ask him, "how does this work? Only one person works at a time?" And he says, no, um, we're PRE-closing. And I ask, "why won't anyone wait on us?" And the sweeper says, he was waiting for you to decide what you want. But the sweeper did set the broom against the wall and he went around the counter, put on an apron and took our order. Turns out we ordered the exact same thing we did before, but with vanilla ice cream! It didn't take us more than a moment to make that adjustment. The first kid came out and whispered with the 2 employees and glared at us. After the girl rang us up, we grabbed our cups off the counter, mine was dripping bc it had a waffle cup and no lid. I needed a spoon. I saw an empty black container in the counter. The sweeper was helping the next customers and the other two were standing back from the counter whispering. I cupped my hands around my mouth and called to them, "I need a spoon!" The girl pointed at another black container that had so few spoons in it, they had slid down so you couldn't see them. Hoping you don't get any customers for 50 freaking minutes before closing and then acting like jerks bc people come in is so stupid and lame. Pretending you don't have chocolate ice cream bc you put it away 50 minutes before closing is offensive, but it also means you suck as an employee and, maybe as a person. What kind of person is shitty to people ordering hot fudge sundaes? Ice cream is usually a fun experience. How hard is this job? read more

Came in for an online order asked brandy or Brandon for help didn't acknowledge me what's so ever. Very rude, poor customer service. he wears glasses (not sure If that's actually his name) read more

Yikes! I haven't been to Cold Stone for a while as in my city there's not many locations. For an ice cream that's called "Oreo overload," oreo underload is more like it. I get that they had a lot of trainees, but for an $8 ice cream I'd hope that they can make it right. The manager had to correct the employee before he gave it to us (he only filled about half the cup) but it was still underwhelming. Very little Oreo pieces inside. No wonder so many cold stones have closed down in Houston! read more

Cold Stone Creamery - "Oreo overload" - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Payed $8 for 1/3 of a smoothie filled with ice. The staff didn't fill up my smoothie to the top and didn't blend it fully. Gave me a weird smirk cause she knew she jipped me. Terribly service go somewhere else read more

This place is really great! I love the ice cream here and the add in are perfect. I have been eating at this chain for over 15 years starting in St Louis, Mo. The only issue I have is two fold they have become way more expensive in comparison to other ice cream shops and they don't always follow directions left on door dash orders. I often don't get what I request. I paid $26 dollars not including delivery on last order for a tub of ice cream. I do understand cost have gone up but this limits how often I will consider this place. read more

Open until midnight on the weekends. Always friendly service. Multiple different toppings. Milkshakes, waffle cones or waffle bowls. Good place to feed your sweet tooth! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

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the ice cream was soft, limited, and the choice of music included several songs with the "N word". I will not be returning with my children. read more

One of my favorite ice cream places of all time! It's not the fact that they have AMAZING flavors, but the experience is really cool, the employees make the ice cream,and mix it right in front of you! Talk about a fun learning experience! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

they're out of chocolate icecream. ALL FORMS OF CHOCOLATE ICE CREAM. what a joke honestly. don't waste your time here.

Quality of ice cream was good as you would expect but the girl with the arm tattoos was not happy to be there and gave a less than a complete serving. read more

ice cream was good but the service was horrible!! i wish i could give a 0 star review. Worker with red neck tattoo was SO rude. Snapped at 2 different people when they asked for oreos and they were out! how were they supposed to know! everyone was uncomfortable in the store and it was super awkward. read more

I have been to this location about 15 times and the service and quality is constantly outstanding. The staff is friendly and prompt to take your order. I generally order a custom creation so my review can't speak of signature creations. The portions of ice cream and toppings are very generous. If you're lucky they might even throw in some extra toppings. You definitely get your money's worth. I recommend that you register with the eClub because you'll immediately receive a buy one creation and get one for free reward! read more

Cold Stone Creamery - Large bowl of cake batter ice cream with chocolate chips, cookie dough, and marshmallow - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

Friendly fast service. Don't let the long line fool you. We got in and out quickly and with great service. Mallory and Jonathan are awesome!! read more

I ordered a cake from Cold Stone Creamery for my son's birthday- I considered trying Postmates or one of the food delivery apps but wasn't getting the results through the app. The gal I spoke to was super helpful and personalized my son's cake. He was in Tucson, a UA student, he and his buddies loved the cake! read more

Service was great and ice cream is great but the employees are in there with the heat at 100 degrees, outside is even colder than inside the store. every single customer in the store with me complained about the heat and had to eat their almost melted completely ice cream outside. I wish I had a managers contact information. Just because you pay them minimum wage doesn't mean you don't check on what will make them comfortable while they work. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I will always like this place. I cannot get enough of their Oreo Milkshakes! I got a different pair of workers this time around, but they were as nice and maybe even better than the last. I had a card for a free "Love It" sized item. So naturally I purchased a milkshake. I am glad I could get a milkshake with that free card. read more

Ice cream with hot fudge. How difficult is that? Well, the chick serving it couldn't figure it out, "mixing" HOT fudge and cold ice cream together to make a cup of soup. What an idiot! read more

Best chocolate peanut butter ice cream AND it can be delivered for those late night cravings

Ice cream is a guilty pleasure and it frankly is a little overpriced here. BUT I still love it anyways. It tastes different than the grocery store bought even though it is cheaper. I like the customized options, definitely my favorite part. I love the cheesecake one read more

Cold Stone is conveniently located near the University, but the quality and experience are lackluster. The parking is crammed and the space needs to be cleaned better. Cold Stone hasn't really innovated over the past several years. The ice cream is fine, but I wonder how clean their work space is when they are crafting your mix-ins. There are local ice cream places nearby that I would prefer. read more

Great ice cream for an amazing price! I got the chocolate dipped waffle cone bowl with chocolate devotion in a love it size. It was so yummy! They're ice cream is so creamy and rich in flavor. The toppings are always fresh and delicious. read more

Always enjoy Cold Stone and this location didn't disappoint. I tried a Banana Caramel Crunch and really liked it. The three other people I was with seemed to enjoy their selections, too. The location was clean. Staff was pleasant. Parking is a little tight. read more

I've been to this location once before and tried to go right now at but I called just in case to make sure they were open (hrs said open until 12am) and the man said they close their doors at 11:45. If your hours online say open till 12am shouldn't you stay open until then? Not 15 mins before.. The time I went though was terrible there was a lady working there that was so rude. I was asking her about the Ice cream cartons you can take home and asking her if she could open it so I could see if any ones messed with the ice cream (like seen online some people open ice creams and lick them or put their fingers in it then close it and put it back) she said to me if you open it you're buying it and I'm not giving you your money back even if somethings wrong with it. Like Wth? Most of the cartons were messed up too like one was half way open others looked like they were dropped so I had every right to want to look at it.. I suggest going to any other location it would be better. read more

They cheat you on your mix in's when you place your order online. You're not there to see until you get home and realize you overpaid for toppings that you barely got. Complained on their site, I then got a call from Lisa Gies stating that she did a good job training the manager from this store who happens to be the one that prepared my ice cream. She asked if I had proof that there were little mix ins (smh). I couldn't believe it! Arguing over some mix ins. I decided to end the conversation. There's definitely bigger problems in the world than to be arguing with upper management over mix ins!!!! Sticking to our regular location on Wetmore. read more

Long line out the door and the 3 college aged kids working the counter were pleasant, fast, and made our experience enjoyable. That hasn't always been the case. This time, they asked each of my kids if hey wanted their toppings mixed in or on the top. They engaged in conversation with my young kids. The ice cream is good, that's always the case. But when the service is this good, it makes me want to come back often! read more

Cold Stone Creamery - Varsity crew working tonight. All happy and pleasant! - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

I really do like ice cream and have been known to eat an entire pint in one sitting - recently did just that while watching PBS's new version of Emma... but I'm already getting off topic. I really do like the whole idea of getting any flavor of ice cream and whatever topping you want mixed in. It's a great idea since all of us have wanted to do just that. I particularly like walnuts, oreo cookies, and mint chocolate mixed into coffee ice cream. Nobody else may appreciate this but no one else has to! Especially on a date when you don't want to share your ice cream, what better way then to order coffee ice cream when you know your boyfriend doesn't like it... maybe that's why we didn't make it as a couple... I would have given this Cold Stone four stars but I hate the parking situation here. It is right next to a Subway and Blockbuster and the parking is horrendous. I would understand this situation if it was SF but this is Tucson! Give us a couple more feet so we can back out! It is right next to the university which is nice - a quick dessert between experiments in lab. If you are a student at the U of A, there have been coupons in the Student Discount Handbook the last couple of semesters! read more

What sets this place apart is not its ice cream or its location, but its staff. They are friendly, courteous and willing to be helpful. The ice cream I got here is good, like any cold stone. The price is ridiculous, and not what I really want to pay for ice cream, even with mix-ins. However that does not take away from this particular location and my experience there. read more

The ice cream here is always delicious but this time my bf and I decided to take it home and while my bf was eating it he pulled a hair out of his mouth of course it was gross. So he went on to continue eating it because it was delicious and unfortunately he pulled out another piece of long hair but this time he was able to see it on the spoon before putting it in his mouth so then he threw away the ice cream. Luckily there was none in mine but 2 in his! They really need to be more careful and more clean and keep their hair up! That's just disgusting! read more

Service was great, the ice cream was good, but the management kept the store so sweltering hot that our ice cream melted fast and we were miserable sitting inside eating. I don't recommend coming here unless you want to experience a sauna. :-( It's a shame, the lady working there was so nice and it could have been a much more pleasant experience. read more

The service here sucks. They're young people who don't know how to run an ice cream shop. Ice cream is good though. They charged me 10 dollars for two kids scoops. There's a baskin robins on University Blvd and just up the street on speedway and honestly just go there, it taste better and has better service. The workers here are rude and it's overpriced. read more

I just wanted some ice cream in anonymity. Adults needs snacks, too. And I'm no food critic. In fact, I'm hardly picky about what goes into my body to keep it going. Like, sometimes instead of eating fast food I just dip healthy food into bbq sauce or ketchup. The ice cream was good, if slightly over the top. I walked into your establishment and there was a 20-year-old college girl yelling "YOLO" and doing a split on the floor. I should also mention it was LOUD. Everyone was groaning "YUMMY!!" over and over again. It got kinda gross after a while. Cold Stone, have you met people? The jury concept is a horrible idea. So, I ordered "The Pie who Loved Me" (I don't get it). We all know how tough and demeaning it is to work in the service industry, so I threw a dollar in the tip jar. It will be, without a doubt, the biggest regret of my life. The song about paddling through a sea of caramel waves(?) was not what I, nor the employees, wanted to suffer through. The whole experience was quite literally more offensive than Julia Roberts re-doing Steel Magnolias in blackface. As I was being rung up, the cashier was struggling to replace the register tape, so I felt bad so I started to get some cash but stopped when he called the register "a pussy". He also suggested I read his wife's blog. read more

Cake Batter ice cream is the best flavor! This place has lots of toppings and flavors. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Tucson, Arizona

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I always find it hard to review big chains like Cold Stone or others like Starbucks. I mean, if you've been to one you've been to the others. That's not a bad thing but it's kinda like writing a review of putting on your shoes. And yes, I drink that much coffee and eat that much ice cream. Nonetheless, this Cold Stone hasn't let me down. Fast service, adequately clean, and you get exactly what you order because you sit there and wash them ferociously mash everything together. cheers read more

Really good! Only my second time going to coldstone and I wonder why I don't more often. They have unique combos of ice cream that they literally mix together in front of you. Pretty unique too. Definitely worth a try. read more