The cake I personally paid to get it customized is absolutely wrong I would like to speak to corporate I want a full refund

I love Cold Stone! It's always a fun to get great tasting ice cream with all your favorite mixing. This location is the closest to me so I come here the most they always have many flavors of ice cream and topping. Maybe the only thing that can be better is when there is a long line that more employees should be out so the wait won't take so long. Other than that I enjoy coming to this Cold Stone Creamery. read more

Cold stone has some of the best ice cream it's so soft and creamy but not to the point were it'll melt right away. The best part is that you get to mix in your toppings into the ice cream not like most ice cream place that the topping are only on the top. The only bad thing is that there are little workers, but overall the ice cream is great and there is a variety of flavors and toppings to choose from. read more

Cold Stone Creamery - Cold Stone ice cream - Ice Cream & Frozen Yogurt Near Me - Walnut Park, California

This coldstone creamery is pretty much empty. Which is good. The place is clean. The employees are nice. Enough tables to eat your ice cream there. They also have tables outside the business. read more

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I've been here 4 times and they always get my order wrong. X( It's expensive but the reason I'm giving it 3 stars is because I've herd it doesn't have msg. But I'm sure it does with its bright colors in some of their products. I'm sensitive to msg. So yeah read more

I went in today with my boy and a young lady named Kim helped us out with our order she was very polite and was very patient with my autistic child she was understanding and gave him time to figure out what he wanted even though the line was long. You can tell the young ladies here are under stressed and they try there best to be positive. I thanked her because she was talking to my child while making his order and brought a smile to his face. Thank you. read more

Clean parlor, good service, and delicious chocolate/pecan ice cream! Sincerely, Luis Reyes Dynamic Team Realty License# 01844225 (949)923-9507 read more

First time trying this place out and it was great! Got there before closing and there was two couples ahead of us, service was really good and fast. The way they be blending the ice cream together looks pretty cool.lol. I got the banana caramel almond somethin, BOMB :D read more

Cold Stone Creamery - Banana Carmel Crunch !! This right here is so freakin good, think I'm going to name my new fire mixtape after it fam. Peace. - Ice Cream & Frozen Yogurt Near Me - Walnut Park, California

Second time here and the experience today was one of the best the girl who helped us was new her name is Valeria. She gave the best customer service unlike her coworker who was rude. But you go girl. If it was possible I would hire you at my store read more

It's been 3 yrs since my bad cake experience and yet they did it again. As they say, fool me once shame on you, fool me twice shame on me!! I bought a already made cake from their fridge and asked them to write Happy Birthday (my daughters name). They asked me twice how I spelled it and I failed to review the cake at the store. It wasn't till I got home I realized they had misspelled the name in orange writing, smudged it off to correct it and then re wrote her name. HORRIBLE!! Cake taste great but wow lack of service. Like hey I get this isn't your dream job but don't be lazy about it and don't mess up a special occasion or moment for someone else who came in happily and spend money on a product. read more

Not pleased at all, Apple Pay machine that doesn't work. There goes my chance at ice cream at this location. Shouldn't be publicized if not available. Worth the try, I'll just go to another location. read more

Terrible service, if possible go.to another location. 3 employees from what we saw were on duty but only one was upfront to help. We came in to order a cake, the young lady has to go to the back and get the young man who actually makes cakes to help. What help, what type of people are we hiring to serve us! He seemed out of place disoriented didn't know the menu. Or didn't know what cold stone actually has on stock. I ended up leaving and going to another location. read more

This place has great service! Every time I go they're fast and there's no line. The flavor I get is sweet cream with sprinkles and fruit. The portion sizes are huge so I get a small. read more

Very clean location! At the time no one was in there so are order was taken quick. The lady who does the cakes was super nice and got every detail we wanted. She did miss spell the name on the cake but apologized and fixed it right away. We will be going back in the future. read more

Met a very nice young chap named Noe, helped me with my family's whole order and provided great customer service throughout my time there. The young man bagged our order and cleaned everything neatly. The store was spotless and had a good vibe, very quick and no hassle order. Would recommend although I do admit prices seemed a little high. read more

Kind of disappointed for the second time. Ordered the peanut butter perfection not but 2 tablespoons in the family size. Ps it should be the number 1 ingredients ! Container not even full:( when we walked in no one was there and all we hear was screaming from the back room. When we walked in they all looked like deer caught in the headlights! Second time here this will be the last! I will drive more miles to get a better product! read more

Horrible service there where 3 persons 2 guys 1 lady I Can one of them was name Mohamed they where fighting each other because no body want to attend me finally one of them decide it to do it but with a bad mod he take the ice cream like trash I want the ice cream mix and he did not do it like and I have to make it do it alway like mad if you workers don't like guest service training them or hire people who want to do it well in addition they don't accept card just cash read more

Everything may seem fine and dandy as soon as you walk into the store but once you really become a regular customer; the truth as to how the ice cream parlor runs is not something to be satisfied with. I first started visiting and shopping for ice cream about a year ago and my oh my what delicious ice cream it is, there is no doubt about that. Reality is that nowadays the employees they have working there are not people who seem to enjoy their job. It might have a lot to do with the fact that there is an OBNOXIOUS,extremely, over sized looking manager that always seems to be hovering over these poor youngsters. I must say that i have become dissatisfied with the fact that he is always there watching their EVERY move and not allowing the customer and employee to interact freely. To be quite honest, some of the employees themselves have shared stories about how unfair and dirty the supervisors are. Such as leaving waffle cones out in the open overnight, thus them becoming STALE, having ants in the chocolate dispenser and still using the chocolate, and even hearing the "OWNER" lick off every bit of ice cream he could get his hands on has caused for me to find another location to go to, sadly. All in all the ice cream itself is DELICIOUS despite the UNFORTUNATE CIRCUMSTANCES IN THIS LOCATION. read more

I enjoy coming here and being helped by the employee Jazmin. She's so nice and always in a happy mood unlike other employees. She's quick and very accurate. Thank you Jazmin. :) read more

Yesterday, I went to this Cold Stone, in particular, and was attended by a young man named Edgar. He was very friendly and delivered excellent customer service. I was welcomed kindly and attended quickly, once I entered the place, and was given excellent quality ice cream. Great place! read more

Ice cream is yum. Plain and simple. Coldstone's ice cream is even yummier. This location is conveniently located right next to me therefore I frequent this Coldstone's the most often. But, I have NO COMPLAINTS. They're clean, friendly, and fast. read more

I like ice craem. I've learned that with all of the add-ins, that's the size I should get. Love that this place is so close and it is very convenient in the summer. read more

Worst customer service ever!!! I'm giving one star because -5 stars is not an option. The squad of high schoolers working this place have the nastiest attitudes. They were impatient with kids and acted like if they were doing you a favor rather than rendering a service. Never again.... read more

Love it! Omg ice cream is delicious and I am not a nice cream person at all!!!! I used to hate ice cream till I met this place :)

Coldstone is by far the best ice cream store that I have ever gone to. I always order the Like it and I mix sweet cream with cheesecake and I mix in caramel, peanuts, and reassess butter cups. Mmmmmmmm. Tasty, creamy, and crunchy. They only bad thing is that the ice cream has a lot of calories. Im the thousands to be exact. Besides the high calorie intake the ice cream is bombskies read more

They never have strawberry icecream here. I can never get my strawberry banana icecream. Hate coming here never again

This place totally sucks ! I had ordered a cake this morning and when I went to go pick it up the cashier said they said they had never accepted my order. Then why did it go through ? They didn't accept it because they had no cookies and cream Oreo. The cashier was very rude and naive as well. The worst ice cream place ever. read more

The ice cream is of course delicious, but the grounds outside need to be washed down. They were filthy. There were no napkins, but a roll of bathroom paper towel sitting near the cash register. The customer service was average. One employee was very sweet, while the other two employees acted as if they did not want to assist my fiance with his order. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Walnut Park, California

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After enjoying a wonderful walk with my family we decided to stop by this cold stone we went in and we're greeted by an employee named Jesse with a long face. The place felt lifeless just like his face with a bad attitude. Not to mention the hickeys on his neck which seemed extremely inappropriate and I felt queesy just staring at them. read more

Saw the Ice-cream sign and stared at the window cuz we thought it was closed. Well they have special tenting to preserve energy on their windows (green energy stuff). Saw the girl movin' around inside and went in. Another youngster came from the back. WOW! FREEZER BOARD FOR ROLLING THE CREAM. FRESH COLD BASE CREAMS PINKS, WHITES, CHOCOLATES. They have segregated the nuts and topping to the opposite side and will mix recipes while you wait to create Butter Pecan, i.e. While they roll the cream on the cold freezer board with clamps they ask which size you want for $7.99+ and roll nearly a truckload of this fresh cream into a privately-branded 1/2 gallon container to take home. O My God! I was in heaven. read more

Wow the customer service in here is HORRIBLE. Like someone else mentioned in their review, the KIDS serving this place are very rude and seem very bothered to try and help you it really made me feel just uncomfortable being there. Secondly it looked kind of dirty I don't know if it was the lighting. The music was also extremely loud so loud that I couldn't even order without having to yell the order out and I was the only one there. The music was very obnoxiously loud, the speaker sounded almost broken of how loud they had turned up the volume. The woman who attended me was very rude, when I asked her if they had a certain flavor she didn't even look up at me to answer she just shook her head and didn't even look at me, at all I had to ask 3 times till she finally made eye contact and asked me what kind of flavor was that...I would assume if she worked there she would know, anyway I went on and ordered something else unaware that the one I ordered had banana in it when I figured that out I asked before they started the ice cream if she could substitute the banana flavored ice cream for French vanilla and she was sooooo annoyed, she was really really rude I continued to put in my order and not once did she smile.. I stayed a while to see how they treated other customers and same treatment when someone comes in the door they barely make an effort to greet you, they talk so low and without any enthusiasm that hardly anyone hears them. I really really hope the managers read this and do something about it if not I'll even go to the extent to talking to corporate because no employee should be that rude and unwelcoming. read more

AWFUL!!! The ice cream (skinny vanilla) tasted old and burned had to throw it to the trash. Unbelievable how the staff saw that the ice cream had the top layer completely dry and did nothing about it and still served it to me like that. Insulting. read more

cold stone has wonderful treats but I find them all too sweet! my kids go crazy for it. great for kids and those with an extreme sweet tooth! :( read more

The cashier was really nice and helpful . I had their ice cream cupcakes for my daughters birthday, I only wished they had the cupcakes with more of the bread it only has a small piece of it on the bottom of the cupcakes. read more

amazing place my fav is the mud pie mojo and its the greated desert after a good meal. love the ice cream cakes as well. really friendly people that help u right away :) read more

It is the ultimate customer service experience....my wife love there freshly made cake (prefer the customize one) and my favorite ice cream mix is cheese cake fantasy read more

What can I say? I've gotten better service buying ice cream from Rite Aid or McDonalds! Myself and 4 others came to Cold stone and upon entering there were 5 employees and no customer; this will be a quick visit, awsome.....or so I thought. We were greeted by Deshanee who was making wafel cones, she was friendly and working hard. Then we met the other 4 employees. We were greeted by one employee with an empty hi. One by one she slowly made our ice cream while 3 employees stood by. When we gave the other employee our next order (5 of us each had an order), she said "she's helping you," so like fools we waited as one employee made or orders slowly. Finally When it was my time to order I ordered a fudge truffle frap, the employee looked at me confused, when I pointed to the big ad on the door and the ad on the ice cream case she just left. A minute later all 3 employees camel out talking without telling me anuthing, figuring that she had no clue how to make it and as we had already spent a long time in the store, I asked her to change it to a Carmel frap. She said ok (no apology or explanation) and then made a Carmel frap and she began to walk away. Realizing I hadn't paid I asked the lady at the register, she called the other girl to ring me up who only rang me up for the frap. So I joked asking, are the other ice creams free then? She didn't say oh your right, or thank you or anything, she just voided her transaction and rang me up for the whole bill! Considering I could have had the entire order for free and the fact that their service sucked, I really would have appreciated a thank you. Never again will I pray $25 for ice cream, its, it's Rite Aid and McDonald's only from now on! read more