My mother just left here. I have to say that they are woefully understaffed, and the management…read moreare not very nice people. Last month, (in November of 2022), the manager named Gretchen, threatened to have me arrested for fraud and elder abuse, when my mom insisted (through NO prompting of mine or anybody else for that matter) to sign a vehicle that she had in her name at the time over to me. It was not fraud or elder abuse, because my mom did that of her own free will. Gretchen also allows a Chihuahua to run loose in the office area, even though that dog is not a support dog of any kind and it's probably illegally there too. The staff also broke HIPPA by loudly telling another family member about something related to my mom's stay around that same time. The only GOOD thing about this facility is that it is somewhat clean and has mediocre security there. The facility also insists that people wear face masks as well.

We recently needed help with my mother-in-law and Kris was amazing. She helped us with finding a…read morefacility and coordinating care. She also recommended an attorney who helped us secure payments that my mother-in-law was entitled to receive. I highly recommend her. She also was very prompt in returning all of our calls.

From the owner: Cincinnati Senior Care Consultants is a senior care management service dedicated to providing…read morequality care options for older adults and their caregivers. We identify problems and provide solutions for senior care - in their own home or as an advocate in a long term care community.

I would give the nursing staff, including aides, a 5-star rating and the administration a 1-star…read morerating. The people caring for my wife were almost universally capable, patient, and caring, from the Head of Nursing on down to the aides. Always willing to answer questions, and do for my wife. The administration, however, hide in their offices and repeatedly refused to acknowledge that I had questions about billing, food choices, etc. Not once did they respond directly to me by text, phone or email, much less in person. The closest they came to responding to a billing question was to instruct the receptionist to basically tell me to shut up and pay my bill. She didn't appreciate being used that way, either. If you're good at dealing with unresponsive administration, the care and dietary staff about make up for them.

A nightmare. Left my dad here to rehabilitate him and after 10 days of us not being able to see him…read moredue to Covid19, my stepmom visited him to find him completely dehydrated, unconscious, two urinary tract infections, AND a fever! I even found out they vaccinated him the day while he was dehydrated. It amazes me how the staff there didnt take note of any of this and practically left him here to die. If you love your family members, this is NOT the place to leave them.

The staff is amazing! They are taking such great care of my dad. Honorable mention to Chantel the…read moresocial worker and aide Bobby. The only thing my dad doesn't like is the food. Otherwise they do a great job!!

I went to visit my mother this past Sunday and, before I left, I had asked to speak with her nurse…read more Since she was busy, I had left my name and number and asked her to have the nurse call me at her convenience. No return call Sunday, and no return call Monday. I called again this morning to leave a message AGAIN, and still no return call...Finally, at 6pm, this evening, somebody actually answered the phone. When I started asking questions because dementia is something that i have tried to understand...and is new to our family, I was pretty much told by the nurse that my first problem was that I only come and see my mother twice a month. I work 40 hours a week and i live in Ky. So no I don't get to see my mother every day...I try my best to come over every other Sunday. To say something that unprofessional to a family member... No wonder the center has such low ratings.. So yes I will be reaching out to the director of nursing... Do not send your loved one to this....

I don't know who came to your homes, but the one that came to help us was terrible. She was to aide…read morein with his shower. She stood out in the hallway. I did every thing myself. Her purpose as to stay with my husband so I could go to my doctor's appointment. After the shower caper I didn't feel it was safe to leave her in charge. I contacted my daughter to complain, she took off work to come sit with them both while I was gone. She said she didn't bring gloves so I to provide them! She never laid hands on my husband. She was scheduled for 3 hours. Also, asked for coffee before I left! But I only have decafe and she said she doesn't drink decafe. Pffft! My daughter arrived and the visiting angel left shortly after I did, when I explained to her my daughter was only visiting. I called and reported her behavior and that she was no help at all. My daughter stayed until I returned. I called the office and complained that she was there for 1 hour and 15 minutes. They still charged for 3 hours!!!!! A few months later I called them again because I was headed for surgery and my family could not cover all the day time hours. So 3 hours a day would work to cover the hours. WELL GUESS WHAT????? They sent the same girl! My daughter remembered her and told her to go back to her office. GUESS WHAT?? they still wanted me to pay for that 3 hours that she didn't help us. Done with them.

I apologize for taking so long to write a review. My 100 year old grandmother sustained a fall and…read morefractured her hip In 2019. After surgery she went to a nursing home for rehabilitation for about 6 weeks. The care that my grandmother was provided in the nursing home was absolutely horrible!!! I decided to bring my grandmother home however; it would require a lot of assistance. My grandmother was placed in Hospice. Hospice was phenomenal but they only came two times a week. They only stayed about one hour or so. It was not long before I realized that I needed a lot more assistance. I decided to try Visiting Angels. They were a lifesaver I was assigned an excellent care. She truly cared about my grandmother. The caregiver came whenever I needed her. She treated my grandmother as if it was her grandmother. My grandmother passed when she was 101 years old. I am so grateful for Visiting Angels helping to make my grandmother's last days and transition very peaceful and loved.

I can't say enough good about these people. They exceeded my expectations in every way…read more Compassionate, helpful, professional, caring, efficient -- they were wonderful to us during my wife's hospice time.

I had many experiences with St. E's hospice when it was at the hospital. My father-in-law and…read moreboth my grandparents were patients in hospice and they received excellent care. I have only one experience with the off-site hospice. My mother suffered for two years with inoperable colon cancer and died in 2007. I cannot say enough about the travelling hospice staff, they were god-sends. They were compassionate, professional and helpful. When the end came, I was grateful to the travelling staff who were so good to my mother and my family. That said, the staff at the physical hospice were a totally different manner. Mother had been told by the travelling nursing staff that when the time came that she felt that it was time, that she was to call and come in. She did just as she had been instructed. She called the hospice and then called me to come and get her. She signed all the forms and instructed the staff that I was the contact person since I was her only child and I was the person who brought her in. This was at 2 AM in the morning. At 8:00 AM in the morning I got a call from my mother's younger sister. She had received my message about Mom and gone first thing over to the hospice and discovered Mom crying uncontrollably. She had been told by the social worker that, and I quote, "She wasn't dying fast enough" and that as the nearby nursing homes were full, she would be sent to one in Pendleton Co.! She had only been there 6 hrs and she was being told that she wasn't dying fast enough and would be shipped like a sack of rotten potatoes to a nursing home in another county. The staff had no explanation why they would spring such information on a dying woman without calling in the family member who brought her in. There was no excuse for telling a woman whose cancer was so severe that it not only was attacking every organ in her body but was literally breaking through the skin, a woman who at 5'6" only weighed 65 lbs. that she wasn't dying quick enough. Long story short, my mother died in my home with her family by her side. I only wish that in her final days that the in-house staff of St. E's hospice could have treated her with the kindness and dignity she deserved. Were I rating the travelling staff, I would give them a 5. The in-house staff at the physical hospice, I would give a 1.