0 stars if allowed. Horrible service, very unprofessional. They arrived two hours late. They did not show up with a full team to move us which was agreed upon. They only showed up with one person to move us for a 6 family household and demanded that we let this one person start the job to move us while they searched for others to come and help. We did not allow the one person to start due to not being able to finish the job themselves and we agreed to a full moving team upon arrival. Then the manager was very rude on the phone and demanded that the person he sent to our home, stay there, and he wouldn't leave when told so. We had to call the police to have him escorted. Do NOT use this company. read more

I would give them zero stars if possible. We paid over $14,000 to move out of state. While loading the truck, they dropped 5 boxes of fragile items off the truck and crushed them. Many items, including a queen sized bed and large dining table were "lost". Many items arrived at our destination broken, damaged, or filthy. The claims process is a joke and the husband and wife duo that seemingly run the Elmwood location are unprofessional and the epitome of bait and switch con artists. Do not use this company. read more

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They lost or stole about $300 worth of personal belongings. Either they were too disorganized that they delievered it to another household or straight up stole it. Coleman American Moving - Baton Rouge (CLMO) specifically is the company. It was a military move. Would not use if I had the choice, unfortunately I don't get the choice who to use. read more

In addition to the rude reservation staff they required 7 days advanced notice and a contract that must be printed, signed and sent back manually. It's absolutely archaic and they are inflexible about the dates while they are not available on some days to handle business or hand off the contract to another associate to accommodate customers. As for the micro aggressions.........I would most definitely recommend a company where workers aren't arrogant enough to believe that they run a monopoly. I was even referred for escalation to someone who appears not to work for the company anymore. read more

this company was selected by satva to deliver a replacement mattress under warranty. there was some confusion between Saatva and comment about our phone number but they were literally outside my house when they dialed the wrong number and then drove off. corrected the phone number with the mattress company and Coleman on Thursday morning promised the delivery today. according to their tracking they have bypassed us again. not a reliable company read more

DO NOT USE THEM! We used them(through SIRVA and Team Relocation)for our move from New Orleans to Norway in June 2019. When our container arrived in Norway all the boxes were scattered inside the container due to the lack of securing the load - the container was not full. Many of our things were damaged(would have helped to wrap it) and a lot was missing, mostly electrical stuff like cameras and tools. A lot of our items were very poorly wrapped, if wrapped at all. They didn't put all the screws in one box, we felt lucky to find them though we are still missing several that we needed to put things together again. We had them for 3 days packing in our house and the last day when they promised to be there between 8-9 am; they showed up 1:15 pm.This move was a mess! Another Norwegian family moved at the same time with some of the same people(same company)A lot was stolen from them as well. read more

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Wish I had read these reviews before booking Coleman Allied! Spent $15K for an express ship and a household move from Baton Rouge to Las Vegas. Dining room table unpacked with sticky residue on tabletop. Filed claim. Everyone agreed that the pad and tap had melted onto the tabletop. Needs to be refinished. $500 job. I paid over $700 for zero deductible insurance. My claim was denied by the parent company claiming they aren't responsible for damage caused by atmospheric conditions. They offered an arbitration. Couldn't even get a call from a human to discuss with me. So...I wrote a letter to Jeff Coleman the CEO at Coleman Worldwide. It was a nice letter but I did asked for his help. Not asking for thousands of dollars just a $500 refinishing job. The letter was sent attached to an email and via LinkedIn direct message. A month has gone by and the namesake leader of this company has done nothing but ignore me. Not a good way to treat a customer who could be singing your praises. read more

Where to start, they packed nice glassware (obviously not cheap stuff) inside one another without anything to separate it. Glasses broke. At least one entire box has disappeared that contained over half a dozen cast iron skillets. The fridge, looked like Wolverine tried to take a swipe at it and now the ice maker won't work. The best part, the incompetent thieves they have to deal with the damage, said the ice maker won't stay cold enough because the seal on the freezer part shows wear....they didn't even check a single electronic component. I've moved close to 10 times all over this country and this was by far the worst experience ever. This was the one and only time I'll ever use this garbage company. read more

PLEASE DO NOT USE THIS COMPANY FOR YOUR MOVE!! I AM NOT GIVING IT A ONE STAR, I WISH I COULD DO NEGATIVE STARS! I recommend paying more for a better company unless you want to go through the stress of having missing and damaged items. Shortened version our of story: Basically we moved from Louisiana to Maryland summer 2019. They only delivered 30% of our items and damaged most of the furniture including our dresser, headboard for bed frame, coffee table. They then said the rest of our 45+ items were missing. They finally found the items (after many emails) and delivered one month later however two boxes of clothes and two dining chairs were still missing and a night stand was damaged!! Longer version: We had movers from Coleman Worldwide Moving- Allied Van Lines come and take 41 boxes (packed by owner) and around 15-20 pieces of furniture from our apartment in Louisiana. We labeled each item with our name, email and phone number. About one week later, the movers from "The Other Moving Company" came with only 30% of our furniture/boxes for delivery. Also, most of the furniture that was delivered was damaged including the headboard for our bed and our dresser. For the guest room, the bed frame was completely damaged. The main mover did not even remove this item from his truck to our apt, saying it would be useless to deliver it. To add to this, 45 items were completely not delivered including a night stand, two dining room chairs, part of our coffee table, la-Z-boy recliner and 40+ boxes with all our main items. We reached out to our moving coordinator, who advised us to talk to the claims department. We did not want to file a claim on so many missing items and were hoping they would be found. About two weeks after the move, we received an email from the claims department that our items were lost and that we should file a claim. We refused to give up on our items and continued to email our moving coordinator in hopes our priceless items would be found. Finally, in late July we received an email from the claims department that our items were found. One month later, our movers finally came to deliver the missing items however two dining room chairs were still missing along with two large boxes of clothes. Our night stand was damaged. This mover made me sign a few documents and took these documents without ever giving me a copy as a receipt. I tried calling him several times and although he said he would email or text me a copy of the documents, this never happened. Currently our furniture is still damaged and will not be in any shape to sell/use. read more

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DO NOT USE THIS COMPANY. The company did not label the boxes or items and it is now impossible to identify all that was missing/stolen in the move. MANY items were lost in transit. All of the larger furniture items were damaged, corners chipped, knobs missing,etc. Many glass kitchen items arrived broken. Large wall mirrors shattered. The mattress arrived dirty without any protective cover. This was a military move so we did not have a choice but if you do DO NOT USE THIS COMPANY. read more

This is the worse moving experience I have ever had. Over 10,000 weight limit for 4 bedroom house and they bring a box truck to move me with someone else's stuff in the truck. They decide to unload the truck. Arrive in the morning, at 10:45 leave to unload the truck, arrive again at 3:30. First box they load, they drop off the ramp and break dishes. I said there are five of you, slow your roll! They inform me at 6:30 pm that not everything will fit. The truck driver says, he will be back at 8:30 am with a uhaul to load the rest. It's 11 and still not here. My husband started a new job, used all his vacation days because of this mishap. They said they would bring a semi and the driver decided to bring a loaded box truck. I'm completely frustrated and pissed. I will never use Coleman again. read more

If I could give this company a zero I would they don't even deserve a star. The Coleman located in Hammond hires thieves and con-artist to pack the military and then steal our belongings after. Packing Day: the two gentleman who came a white guy and a black guy were clearly on two separate pages. For one the new guy was constantly asking when he would be able to leave and did a horrible job packing up my daughters room. Who trained this guy? He forgot to label and place stickers on everything leading (the black gentleman the one who is suspected of stealing my belongings because he not only packed but labeled it and asked us for one of our sound bars )to do everything. It took them all day because of the constant stop for smoke breaks complaints and phone calls. Had we not been on a time crunch they would have been sent along their way. Destination delivery date: uniforms and an entire box of shoes are missing completely. I am almost definite the gentlemen who did most of the work stole my shoes because he was the one who packed it and suggested the label. The sad part is this won't be the first time or last time they steal an item or valuables from hard working citizens of the US especially our military who risk their lives everyday whether on the homefront or abroad. When I called to speak to the General Manager named Tanner he was completely inappropriate and unapologetic about my situation in regards to my missing items. Safe to say it's better to move yourself than trust this Company that has zero Tact is unprofessional and hires thieves to do the work. read more

4 weeks since moving still don't have all our goods, but rest assured our payment was processed. Just hope all your items make it on one truck, otherwise you will be stuck waiting far past promised delivery date with minimal communication. We had to buy a new vacuum in the meantime & just hope our bikes & grill are actually coming & not sold on the black market. For the money spent we should have rented a Uhaul, hired local to pack and load, driven ourselves and done the same on the other end of this multi state move. Disappointing. read more

Even though it's a guaranteed price they DO NOT provide what they charge for. Driver never showed day of packing and then came next day to move without enough cartoons to pack properly and still charged the same. This is not including the damage from not enough to load properly and delivering in the dark so to hide damage. What a way to make money be defrauding the customer! Price guaranteed though. read more

Review of Allied/Coleman American Moving Company TL;DR: Stay far, far away. Would have rather drove a U-haul 2600 miles... The mediocre: 1. Day prior to packing - My moving coordinator failed to contact me to indicate a time or confirm that the packing crew would arrive on the scheduled service date. I had to seek out my coordinator by navigating the company's phone tree. Once reached, the coordinator seemed surprised that I was scheduled for the following day and wasn't sure if Allied/Coleman American could meet the dates at all. Off to a great start... 2. Packing day - The packing crew failed to show up on the day and time provided by the moving coordinator. I wasted a day off from work because of the crew's absence. The crew then proceeded to show up late the following day. 3. Prior to moving day - Coleman American couldn't guarantee the service time that they originally provided in my contract, and was not proactive about notifying me of scheduling. I was stressed out as my moving coordinator seemed not to care and leisurely provided unhelpful updates about arrival time/day. Do agreed upon service dates mean anything? 4. Moving day - The moving crew damaged my residence and didn't notify me before departing. Coleman American has taken no liability and been less than helpful addressing damages. The claims department has been non-responsive by phone or email, but has succeeded in pointing me to other departments so as not to deal with damages. 5. En Route - Delivery driver proudly showed me proud photos of my shipped vehicle on display outside the moving truck. A+ for professional conduct! 6. Delivery day - My delivery was made on the last possible day on the service contract, 8PM on a Friday evening. Great start to a weekend. The horrifying: 7. Theft - I included a small safe with my shipment (with nothing valuable inside). The safe was broken into. I immediately tried to reach my coordinator and Allied/Coleman American. Nobody who I reached by phone expressed concern. They referred me to the bureaucratic online claims form and failed to address any employees who handled my move. Even though nothing was stolen I'm infuriated by how this situation was handled and would expect a greater response for internal criminal activity. Per the claims department, I should have filed a police report in some town located in the 2600 mile span of my move. Comforting. 8. Stolen Identity/Fraud - Shortly after arriving in my new home, I discovered fraudulent charges being made on my bank account in the state of my previous residence, totaling $400 at Dollar General. Though I cannot directly accuse the moving company, it seems highly likely that Allied/Coleman American's online payment system failed or somebody gained access to my personal information along the way. 9. Damages- Random objects were damaged or missing from my shipment. For example, one pedal on my bicycle was missing. Really? Somebody took the time to remove a pedal from my bicycle? 10. Missing Items - Numerous electronic and artistic items were listed on my contract of service. These items mysteriously vanished along the way after being listed on my item inventory. Also missing was a milk crate holding my record collection. I had the chance to speak to the manager who oversaw the movers. He blatantly admitted to disposing of my milk crate because he didn't think the item was worthy of shipment. The claims department has denied accountability for all, but apparently gives their moving managers the power to decide which items to include. I wonder where my other items are? I am ashamed I spent my hard-earned dollars on this moving company whose core values appear to be incompetence, unreliability, unprofessionalism, and criminality. I have filed numerous claims, but have yet to be made whole for damages. I now have to make the decision to go to arbitration or not. My claims are small, and it would be easy for Coleman American to satisfy me with monetary reimbursement for damages or for me to just to forget about the situation. However, due to their lack of any semblance of human decency, I'm inclined to waste their time and administrative dollars to fight my claim so that it will cost them more time and money in the end. Well, it's a beautiful spring afternoon, and I just saw an Allied/Coleman-American truck arrive at a neighbor's house. I guess I'll go take a stroll and tell them of my memorable experience... read more

This company located in Hammond, LA (affiliated with Allied) needs to be shut down. They are running a horrible HORRIBLE operation and the general public should not be subject to their activity. Not enough room here to tell the entire tale. Out of state move from Denham Springs, LA to Madison, AL. John Combs is the sales rep and Tanner Johnson the GM. Moving day was a fiasco. House was completely organized, boxed and ready to start getting the show on the road. Took hours to ever load the first thing on their truck and then they left for over 2 hours to go get a 3rd guy to help them before they began. Arrived around 9:30 AM and it was hours before they loaded anything. Crew got "hangry" - wanted food and water (refrigerator was unplugged) - got them Popeye's. Waited so long to even start loading that heavy rain had started at which time they loaded large fabric sectional completely unprotected out in the pouring rain, dropped a cushion in the standing water, promised to have the sectional professionally cleaned and boxed before they would load in container (along with all other goods) prior to over the road transport. Horrible, horrible experience. "Then!" delivery is delayed a week, but this situation turns severely grave when the truck arrives (late) - no ramp! no dolly! Brand new washer/dryer/refrigerator SEVERELY damaged, furniture damaged. No furniture/appliances wrapped whatsoever, boxes damaged, 15-20 boxes missing, wardrobe boxes popped open, crushed and the sides cut, a large canvas print we carefully wrapped totally unwrapped and damaged beyond saving. Sectional completely unwrapped let alone boxed, not cleaned. And to add insult to injury these men at Coleman will not, WILL NOT! take our calls. They have their office staff refer us to the Allied Customer Service #. This is still playing out. Do not trust anything to this company. read more

I have had the opportunity to move several times in my career and I have to say this last move went smoothly, as compared to the last few moves. The estimator was professional, gave me some valuable suggestions and willing to work with me on the estimated moving costs. The loading crew was on time, polite, and did a nice job protecting both walls and floors when moving large items out to load in the truck. The Driver was great to work with and delivered on time as agreed. The unload crew was again polite, hard working and did a nice job unloading and placing the items in the proper rooms, taking care in protecting both furnishings, walls and flooring. I had one item that was damaged and the post move coordinator was quick to respond and provided me with all the information I need to make a claim. I would definitely recommend this group of professionals in your next move! read more