Very disappointing experience. We clearly told the company our move was about 1,500 lbs, yet the movers arrived with packing materials for only 600 lbs and refused to get more. As a result, many of our items were not properly packed and were left in our own boxes. The handling of baby items was unacceptable. Diapers were left completely unprotected, and a newborn sleep mat--which we were told would be wrapped--was seen on our home security camera being placed into the trunk without any wrapping. Because it's for a newborn, it became unsanitary and had to be discarded. When we raised concerns, the movers were dismissive and blamed us instead of taking responsibility. Overall, poor preparation, careless handling, and unprofessional attitude. I would not recommend this company, especially for families with young children. read more

Coleman Worldwide Moving - Movers Near Me - Woodbridge, Virginia

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We moved from DC proper to Boston last summer and our experience was very unpleasant. We have moved a lot over the years due to work and this was by far our worst experience. Their communication was awful in general including their pick up time and delivery date and time. They arrived late to pick up our stuff even though we had notified them about our narrow pick up window since we were living in an apartment building. My husband was not notified that our things were arriving to Boston until the night before when he called to ask. He rushed via car from DC with our son to be in Boston on time for the delivery to only find out that they would arrive late the day after. Gathering info out of them felt like a pulling a tooth. There was no one to speak to after office hours. Their service was disorganized in general. Some of our boxes arrived crushed. In summary, I would not recommend this company to anyone. read more

Worst moving company ever! If I could give them zero stars I would. Everything about my move was terrible from start to finish. They were late for everything and were packing me out until 9:30pm. When they delivered my things to the new house, instead of a professional moving team they hired day laborers to move my things into my house and they didn't know what they were doing. Furniture was dropped, things were broken, it was a complete disaster. I was only given half of my inventory sheet so I had no idea what was delivered and what was missing. They didn't show up until 4pm and finished at 11pm. When I complained to my moving coordinator all she would say is that "it's out of my control." She didn't take responsibility for anything that went wrong and couldn't get it fixed. I paid $12,000. for atrocious and unprofessional service. I hope they go out of business so they can't rip off any other senior citizen. They should be ashamed of themselves! read more

Update: we received a whopping $178 check in return for all of our trouble. They never found my $300 missing painting and said they wouldn't refund it because they "couldn't confirm whether it was the movers' fault that it was missing" (??) AVOID AT ALL COSTS. read more

Our experience with Coleman Moving was great. Both Camilla and Russell were very neat, clean and well organized which made the receiving and set up of our house hold items easy. I would definitely recommend them for future moves. DustyP read more

We are beyond pleased with the level of professionalism from Russell, Camilla and their team. They were on time, friendly and offered top notch customer service!! In addition to using their services again, we would definitely recommend them to family and friends! Shannon Camps read more

They notified us when they were already at the storage unit even though we told them that we were at least an hour away. They moved our household goods from a storage unit to their warehouse. When they sealed the crate they did not put our name on it. They nailed the crate shut without a security seal or metal to ensure that our belongings were secure. I was told that they seal the crate with the security seal and metal at the warehouse and print the name on a form. I do not recommend them at all. This is the Woodbridge Coleman Worldwide Moving location. read more

This is my last move after being active duty for over 21 years and Russell and Camilla were by far one of the best moving teams I've had. They both are super friendly, professional, and respectful. They treated my household goods like it was their own. Hanna Baird-Wyatt read more

worst moving company ever. use at your own risk. be prepared to deal with a completely incompetent movers, moving coordinaters and managers. do not make the same mistake as me use another company!!!! read more

Russell and crew were great; very efficient move and easy to work with. Tim Warren read more

We chose Coleman American for our move from VA to CA. They were responsive, reasonably priced and offered fantastic follow-up (thank you Rosie) for updates on our shipment. Everything arrived with no damage. They were flexible with dates to meet our needs. The people who came to our home in VA to load and in CA to unload were top notch. Our delivery in CA was not the easiest as we moved to a small town and the large trucks could not navigate all the small streets and parking lots.The men delivering our things (Tyrell and Mark) were hard working, friendly, respectful and professional. They never complained even as they had to shuttle our things on hand carts up and down hills and even seemed surprised when we offered our help. We could not have asked for a better experience from start to finish! Thank you Coleman American for making what could have been a stressful move stress free! read more

Russell and his crew did a great job with our move. The entire company was very professional and made the headache of moving very easy. They made sure that all of our needs were met. I would highly recommend them again. Great service! David read more

Movers were on time and very polite to the needs of the household. All inventory was delivered and accounted for with minor damages typical in a military move. Yolanda was super helpful and went above and beyond doing things such as loading dishes in the cabinets as well as folding clothes an placing them in drawers and removing all loose debris and vacuuming . Joshua and Josh stayed steadily working carrying the heavy boxes about 100 yards to get to the door on one of the hottest days of the summer season. I really appreciated there top notch assistance during this hectic transfer. Keep up the good work Yolanda,Josh and Joshua it doesn't go unrecognized! -Joseph R read more

I was supposed to have movers here Monday-Wednesday, with loading on Wednesday. Coleman said the movers would be here Monday between 9-11. At 11:05 I called and was told there was a mistake and no one would be coming, but was promised that there would be 3 guys at my house on Tuesday early and we would still be out of my house by Wednesday. On Tuesday 2 guys showed up at noon and left around 5. I called again and was promised more people would be here Wednesday to finish the packing and still get me out by Wednesday. On Wednesday 4 guys showed up around 9:30, but one was called to do another job. The men packed, but by 2 I was concerned no truck showed up. I started calling and was still promised to be out of my house by sun down. I was given the number of the driver. Andy from Coleman said the driver would be here at 6, the driver said he wouldn't be here until 7:30 as he was coming from Bel Air, MD and I live in Alexandria, VA. I called again and a truck was supposed to come with 3 people. A small truck showed up with a driver, but the driver said she was only supposed to drop the truck off, but not move any thing. At this point I have 3 men who are supposed to pack but not move and driver who said she cannot move either. The packers also ran out of inventory sheets so they were not able to complete the inventory. Another person showed up to specifically wrap and another person showed up to take down our beds. At this point it's 7:30 and I live in a townhouse with an association and this is violating our rules. I called again and Charlie from Coleman said, "well you're moving anyway." Around 8 a large truck showed up. Rather than moving the small truck and loading my stuff into the big truck they loaded my stuff on the smaller truck even though I said this will not fit my stuff. At 8:30 another crew arrived. I had to leave because I also have 3 kids. My poor husband stayed behind. Although I was promised they would be out by sundown, they worked all night. Creating noise for my neighbors and blocking multiple garages. Also, meaning my husband did not sleep all night and he was supposed to be at work today. When I came back at 6:30 am the truck was still here and I witnessed them moving my stuff onto the larger truck so now my stuff is on two different trucks. The smaller truck is now in front of my house unattended. I also refused to sign the inventory sheets because no one did inventory with me nor did I declare my high value items. Charlie said I could witness the loading onto the crate and sign the seal, but I am also leaving for Alabama Sunday. I will be gone for training for two months and I was supposed to be spending time with my family, not dealing with this chaos. To make matters worse, when I got to my house at 6:30, it was in complete disarray. Normally the movers put boxes down to protect my floor/ carpet. This was not done so my light carpet is now black and my hardwood floors are scratched. One of the movers got sick and vomited all over my bathroom and did not clean it. This guys were hungry. I had a collector's item of Campbell soup that I believe he ate as I found the can empty, but this was very old and was meant to be saved. My walls are scratched and packing materials are left everywhere. Furthermore, I gave the crew blue Gatorade and I found a bottle with urine left in my house. Please see photos attached. My realtor is supposed to inspect my house today at 2 pm and my plan was to clean after the movers left, but now this cannot happen and I will have to pay for an additional day of rent. I've have bad moves before, but this certainly takes the prize. I'm also concerned about the working conditions as these guys all came from other jobs and then had to work all night and they said they were off to other jobs today, this is inhumane. read more

The worst movers in my military career. Packing team was bad, they did not finish, then the truck loaders arrived and realized they needed to finish packing. Called the office 6 times asking for more help--none arrived. The crew was at the house until 9:00pm Had three guys, should have had 6. read more

Unprofessional, Coleman was subcontracted to handle delivery of my small house hold items from Spain to the US in Washington DC Area. The delivery team arrived late on a Friday, didn't listen to my contact limitations, reported that I was unable to take delivery, and left not making delivery. They then lied to the contractor stating I was unable take delivery, and when I was unable to reschedule delivery for the next Monday (This is Friday at 4pm) due to starting new Job that day, stated I had refused delivery, when delivery should have been made on the original Friday. When Coleman arrived on Tuesday to deliver, they sent an elderly office Staff Member in Dress pants to make delivery with no crew. I was forced to do all the heavy lifting, or choose extend my family sleeping on the the floor of our empty house while we waited to have Coleman to continue to hold my house hold items hostage. This seemed intentional, unprofessional and rude. This company, the general manager, and original crew leader were rude, dishonest, and should not be used. (Spent 2 hours on that Friday trying to get Coleman to make delivery, the General Manager was very rude, refused to admit his staff made a mistake, and hung up on me several times.) AVOID THIS COMPANY ! read more

Hands down, the worst moving experience ever. Two of the guys were nice but the rest were bad. It was awful in that they were incredibly incredibly careless with the packing. 90 percent of the boxes that showed up didn't even have paper which meant a LOT of my stuff was broken. Most didn't need to be broken and it was due to negligence. Baby crib never taken down and packed fully fixed together which meant it arrived with nails missing, broken wood and just wobbled now. Treadmill banged up badly and no longer functional, printer broken because it's at the bottom of the box....with no paper and DISHES. Onions thrown in so there was mold mixed in with childrens toys. It was disgusting. I've never had sooooooo much stuff broken including high priced items such as bed frames, 1 hutch and dressers. The bedframe alone needs roughly 800 in fixes. What's worse is the claims process so I'll likely get a small fraction of what it's all worth. Don't do it. read more

Just wrapped up our move with Coleman Allied. Very pleased with every aspect of this move. Pick up was from Myrtle Beach on 8/31/18. 2 1/2 months of storage in Charleston. This past Saturday 11/10/18 our furniture was delivered. The workers at both ends of this move were very professional and courteous. Steffanie did a wonderful job keeping us informed on the status of our move. Ray, who gave me the initial quote stayed in touch with me also. Nothing was damaged or missing. The price Ray quoted was on the money. It was a pleasure dealing with such nice people. A move can be very stressful, Allied made it easy on us. read more

Excellent experience so far! Angel and Sherry (packers) arrived on time and were very professional, friendly and considerate. They reviewed the process with me, did a walk through and then carefully and thoroughly packed all items. Then Leo and his crew of men arrived and did an excellent job of loading the truck. These guys had to walk about three flights of stairs and in hot/humid conditions. They all had a very positive attitude and were very considerate of the belongings. A wonderful experience! Thank you Coleman for making this move such a peaceful and enjoyable experience. read more

Coleman is a great moving service me and my family had trancefered from Germany to fort belvoir VA. The movers got here around 930 and josh, purnell, carl dewberry were vary fast, and efficient, and moved everything in the house in 3 hours. I'm so thankfull because Me and my family waited so long For our furniture to come because me and my family were stuck in the hotel a cople days trying to find a place to get situated in.colmen was working with the whole step of the way keeping our furniture in storge and when it came in it was still in perfect condition. I am vary thankful that I found colmen world wide moving company in Woodbridge or I dont know what I would have done me and family are now now ready to start our new lives. Thanks you so m uch Colman worldwide movers, Sincerely Sierra Williams. read more

Worst moving company. I booked Allied; they contracted Coleman. Three people were sent to pack-up and move for a long-distance move.Two of them couldn't lift anything. (What kind of professional movers are they?) I assumed they were just the packing staff until they dragged things down to the truck and up, over the edge, into the truck bed. Light colored couch, rugs, chairs -- not covered at all. I made them cover the light neutral couch and they used dirty furniture blankets. They said they forgot the plastic. This for $6000+ for an interstate move. Pack-out for an apartment took 8 hours. I had to help move things out and noticed they recruited someone off the street to help lift boxes and furniture into the truck bed. I kid you not. read more

I was told when I signed with them that items in the dresser would not be taken out. The movers took the items out of my dresser anyways and threw them in boxes without any order and emptied the night stand when that was even smaller. Boxes were numbered but I wasn't given an itemized list of boxes to match the numbers. The list I have just tells me a one word item is the boxes like "clothes" but the box may have something else in it. I let one of the packers use my bathroom thinking he would be quick, but no, unbelievably, he made a mess and made my apartment smell bad while they were packing and I had to clean up the mess on my toilet seat when he left. Some boxes contained items that matched the label on the box, others didn't, making it hard to find crucial items. Delivery was ok, except the movers did not put my bed back together properly leaving out screws and support beams, plus they scuffed my white headboard in a few places. The beams had to be fixed after they left. They came in the evening and were rushing because the driver told me he had to deal with a personal matter. Not impressed at all, especially for what I was told and what I was paid. Very frustrating experience. read more

Save yourself the pain. Despite paying a premium for my move, the parts box had trash, they could not put everything back together and now acting like I have to be on their schedule. Not even worth fighting them despite the insurance paid. Stay away from this company read more

We had a great experience with Allied Van Lines for a previous long-distance move, so we decided to go with them again. But apparently, Allied uses this horrible local company for moves originating from DC. The estimator from Coleman rescheduled the time for our in-home estimate, and then, after we accommodated his schedule, he ended up being a no show. Needless to say, we're not going with Allied for this move. I would give negative stars if Yelp allowed me to do that. read more

Silvia, Yolanda, and Paul are wrapping up my chairs, couches, frames, tables, etc. as I type and I couldn't be happier. They have made this process so easy for me so far. Not only are they efficient and handle my belongs with care, but they are so nice and professional. Couldn't have imagined moving without their help. The only reason I didn't give the full five stars is because my move isn't over yet. read more

My neighbor used this company to move back to his home state. We live in townhouses with homes only on one side of the street and a large lawn area on the opposite side. When the moving van arrived, they did not park along the curb on the opposite side of the street but instead parked along the curb on the town homes side blocking our driveway and the ability to get out or anyone to get in. Had they parked across, no driveways would have been blocked, the van would have only been 15 ft further away. It's also a dead end and the only traffic that might have been going by would have been related to the 4 townhouses on the other side of the neighbor. No one from the crew came to the door to ask if it was ok or if I wanted to move my car to another spot so that if I had to go somewhere, I could have. Additionally, the driver, after parking, walked around and noticed a tree branch from a neighborhood tree near the curb rubbing against the moving van. He jumped up, got a hold of the tip, and then started pulling it down and back until he broke the branch (about a 2 1/2 " dia.). but left it hanging from the tree initially. I looked up the number and called the local Coleman American office in Woodbridge asking to speak to someone to lodge a complaint. The young woman who answered transferred me to another extension where I got a voicemail from a gentleman who was not in at that moment. I left a brief message and received a call back from this gentleman about 1/2 hr later. I learned he was in their corporate hdqtrs. in Alabama. I related the issues to him, he thanked me for letting the company know, said he was going to call the local office, and have them send someone out to check the situation. The local Coleman American office may have sent someone to investigate - I don't know - but at some point the hanging tree branch was taken the rest of the way down. The crew and van departed after approx. 2 hrs and I assumed they were done, but they returned about an hour or so later, perhaps returning from lunch. One again they parked the moving van in the same place, once again blocking our driveway and vehicle, and once again not being considerate to come to the door. End result? I will never use said company, and will make any family, friend's, or associates aware of this event, and I have posted this review for those who might be looking thru reviews as they look for recommendations as to whom they might hire. If customer service and concern for your neighbors and respect for landscape/property are of value, I would look elsewhere. read more

BEWARE!! My property was divided into two shipments because the truck that arrived was already 4/5 full (that meant a second truck arriving on a different day). My property arrived DAMAGED and BROKEN. I also had to fight with the driver who insisted he "had to" place my property into storage (storage costs! Transport from storage unit fee!) because I could not be home to let him in with a 2 hour notification. I was at work.. All I needed to do was request a day off but 2 hrs of notification isn't professional for me to do but is what Coleman accepts as professional. On top of all this, THREE MONTHS LATER they tried to hit me up for $900. Thank god I kept all documentation and email communications that stated all fees were resolved. I'll be fighting the charge. STAY AWAY FROM THIS COMPANY THEY ARE TERRIBLE. read more

We are a military family and had Coleman American/Worldwide Woodbridge location assigned to pack and move our household goods. The movers showed up about an hour and a half after our window but to be honest, the central office had given us a two hour window which is pretty small. Our transportation management office had told us to hold open all day to receive our movers so it was no impact to our schedule. We found out once they arrived that there had been trouble with their previous job so they ended up swapping crews to get started so we didn't have to wait. The first group headed up by Angel, Sherry, and Cathy, got to work and knocked out wrapping the majority of the garage, top, and middle floors. Soon, the original assigned crew with Sylvia in charge with Lionel arrived to finish up the pack and inventory as well as the load and final paperwork. It was hot and muggy and at the end we had a thunderstorm downpour. But the Coleman team didn't allow this to slow them down. They were incredibly personable, answered all questions we had, handled our things with better care than I've had family members who've helped us move, and were pretty darn efficient. I don't just say this because I'm writing a yelp review - I wish this group was doing all my moves. They were great. read more

I was looking to do a long distance move from Washington, DC to Boston, MA. I had heard positive reviews and recommendations about Coleman American Moving Services and received a reasonable online estimate, so I called Coleman American Moving Services at the Woodbridge office to set up an in home estimate appointment and left a message on their voicemail since I wasn't able to reach the person responsible for making the appointment (I was told this was "Amy") directly. I ended up making an in home estimate appointment through the 1-800 number for Allied Van Lines, which was easy enough, and the representative for Allied Van Lines informed me that she would forward my request to Coleman American Moving and that I should be hearing from "Amy" soon. I was on a tight moving schedule and concerned about the availability of actual moving dates, so when I didn't hear from Amy in the next couple of days, I left another voicemail at Coleman American Moving Services asking Amy to call me back to confirm the availability of moving dates. Again, I didn't hear back. Four days and another call later, I finally called Allied Van Lines back to cancel my appointment since I ended up going with another company that I heard back from the same day and that I was certain could accommodate my moving schedule. The Allied Van Lines representative informed me that she could not cancel the appointment and that I would need to contact the Coleman American Moving Services office directly. I informed her that I had called multiple times and left multiple messages and was not able to make contact with them. She told me she would leave a message for the Coleman offices, but asked me to also call back on Monday to cancel the appointment. I emailed the contact address for Coleman on a Saturday informing them that I wanted to cancel my appointment, but by Tuesday I still hadn't heard back, either about the email or about the messaged from the Allied representative. I called Coleman Tuesday morning and left another message about cancelling my appointment. I finally heard from Coleman Tuesday afternoon calling to "confirm" my Wednesday in home estimate appointment. The representative calling claimed to not have received any of my messages and thanked me for being "thorough" before hanging up. So after one week, four calls, three voicemails, and one email to the Woodbridge office, and two calls to the corporate Allied Van Lines number, I still was not able to make any direct contact with the Woodbridge office (other than the confirmation call for the appointment that I had already attempted multiple times to cancel) or to have any of my questions or concerns answered. Again, needless to say, I went with another company and am not holding my breath for any sort of response to my voicemails or email from Coleman. read more

Called Allied and they put me in contact with Coleman America for my moving estimate. I scheduled my in-home estimate. The night before the estimate they texted asking if my phone number was correct for the next day's appointment. I confirmed as well as confirmed the appointment time for the following day and informed the associate that there were painters in the house so there would be a lot going on. The next day, ten minutes already past the scheduled appointment time the associate called and left a message that he was on his way. An hour later, without showing or any further communication, I messaged to see if he still planned to arrive. He replied that since I didn't respond to his message saying he was on his way he just didn't show up. No apology. With a baby, prepping my house for sale, managing painters, while waiting for over an hour for the guy to show up, I'd say this was a blessing in disguise. Can't imagine how poor communication and preparation for a move would be with this company. Definitely taking my business elsewhere. read more

do not work here they are the worst employers ever manager tim and charley should be fired made me come up friday monday tuesday wednesday and thursday to pick up my check i wasted gas day after day just waiting for my check like they told me to to only get paid 160 , manager tim sits on facebook all day while there is no work, tim asked me if i wanted to drive the truck even tho he knew i had no qualifications to do it but he said they were short drivers so he put me in a small one, me and a worker went down a small one way street in lorton n i side swiped a tree we then called tim he came and took us back to the warehouse, i quit because i went to work everyday for no pay and now tim is lying saying i left the scene of an accident so the police will call when we called him as soon as it happened and he came and got us , he said he was going to hide the trugk so the top boss doesnt see it he had me fill out paperwork to cover his ass which are his exact words manager tim should be fired and manager charley i am ready to fight my case as anyone else should they are cheap they are scammers and just to cover their own ass they try to pin things on other people i have a wife and two small boys in school to take care of i cannot go through this anymore read more

BEWARE!! Do not waste your time with this company. I made an in-home estimate appointment through the 1-800 number for Allied Van Lines. Easy. A representative for Allied Van Lines (Rosie) informed me that she would forward my request to Coleman American Moving and that I should be hearing from a moving assessor. All went well with the pre-moving assessment. I was offered a move date as early as two days, advised my moving supervisor would be Grady, and that i would have a crew of at least four. Heads up: you must back everything! Provide your own boxes. On the day of the move, the 3-man crew arrived promptly at 9:00am. I was totally stunned by my moving crew. I was assigned the geriatric group. The youngest was 55! One of the gentleman (60+) complained the whole time! I was going from a townhouse to a fourth floor apartment. After two hours in to them move, grandpa faked an injury. He said he injured his shoulder and would not be able to lift anything heavy. He was throwing up. I felt it was my place to express my annoyance by asking him why did he accept the move assignment if he was sick? Dumb question resulted in a dumb answer. I promptly called Rosie and requested a new crew. I got to typical reply: I'm so sorry you're experiencing it. I will call the supervisor." I was basically left with a 2-two man crew t move my entire house! I had to play nice because i needed them. It took a total of 11 hours and 15 minutes to move me. Being considerate and pissed off, I still tipped them. The faker only received $20. My elliptical was left in my garage because they were not able to bring it up (too heavy). A second 3-man crew (avg age 28) came to move my elliptical. FOREWARNING: If your move is 50 miles or less, you will be considered a LOCAL MOVE, therefore, you will end up with Coleman American Moving Services and NOT Allied. I was charged two fees on my credit card. No call back when inquired about the bill. In addition, my walls were tagged. i reported it was not contacted. DO NOT GO WITH THIS COMPANY! There is more to the story that I will be reporting to the Better Business Bureau. MOVERS are a young man's game. Because i don't like to provide a problem without offering a solution: Go with United or Paxton. You will pay a little more but your house will be packed up by 'abled bodied' persons. read more