This place is just a joy to come into.Everyone is so pleasant to talk to.Dale is just a Gemread more

Dale did an AMAZING job on my wedding ring and band. I wanted them soldered together because my…read moreband twisted around all day long. Not only did he do a beautiful job, he also polished all of the scratches out and cleaned my ring. My ring didn't even look this beautiful when we purchased it from another jeweler. From this day forward, I will be bringing all of my jewelry to Noral! Thank you again Dale!

They are always so wonderful and helpful!! They go out of their way to accommodate. I wouldn't go…read moreanywhere else. Thank you Sam & Sons!

First alteration: 2 pieces, resizing and replacing stones. $500-ish. When paying, agreed to pay 50%…read morenow, 50% later. Staff then charged whole price seconds later by mistake. No big deal, just a mistake, didn't complain just asked if this was correct and they fixed it. Order was later than expected, had to call to check up. Alterations done were good, but wife was present to try on the ring and it needed resizing. Asked for this to be done, expecting to pay, was told that first resize after other work is done is free. Got a receipt that shows this. The owner personally said this. I verified again with another member of staff as I was paying the remaining balance on previous work. Yes, first resize is free, I'm told. All conversations polite and happy at this point, on both sides. Almost a week later, when the ring is due to be returned the next day, I get a voicemail explaining that the resizing is not free, but rather $75. Also, they were going to be late finishing it. I politely explained that I was told, and had a receipt showing, they said this alteration was free, and that getting a price switch and a delay after they held onto my ring for a week is a bad look. They were firm on the price having always been $75. I suggested that I'm willing to pay that, but unhappy, and would be looking elsewhere in future. All polite but firm on both sides at this point. This apparently set them off - as I was told I would have to wait on a call back from the owner. The owner called me back a few minutes later, and was immediately hostile. "Why don't you just come in and get it resized somewhere else. Why would anyone think this was free? Do you work for free?" When I tried to respond to clarify that I wouldn't have expected it if I wasn't explicitly told so, I was loudly talked over and condescended to further. Naturally I stopped being polite at that point. I went in to collect my property, and asked to speak to the owner after the ring was returned, and he was equally rude and condescending throughout about the idea that I'd believe someone who said it was free. I'm still holding the receipt that says the work is paid for at this point. This is the same owner who had, a week ago, cheerfully told me this was free because they'd just finished work on the ring. I'll admit I wasn't polite at this point either, because I do not appreciate being lied to or scammed and then gaslit about it, and this wasn't a worker who had no blame, but the owner himself. If it had been merely the mistake, I would have been disappointed at the unreliability and would have sought future work elsewhere. If it had been an adjustment in price based on unexpected extra work, that would have been fine. But this store will make errors that cost you money, and then mock and gaslight you for asking them to correct the error. Oh, and I was loudly informed in the middle of the store with other customers present that "In the 20 years the store has been in business, they have never had a single problem before". It was at that point I suspected the owner might not be entirely honest. I have attached a receipt with personal information redacted which shows the work order and that all costs were fully paid. This is the receipt I was handed when I made the request for the resizing, and I was shown the place on the receipt where it shows it was fully paid as the receptionist admitted the receipts are a little hard to read. Given the dishonesty so far, I am looking forward to the story the owner offers in the reply below. I expect he will not be as honest about his own flaws, as I have been above. Highlighted on the receipt are the total prices for the previous work done, the amount paid at the checkout when the resizing was accepted, and the remaining balance on the work to be done.

I recently had the opportunity to work with Donna Johns at James & Sons Fine Jewelers, and the…read moreexperience was exceptional from start to finish. Donna is incredibly knowledgeable, professional, and genuinely passionate about watches and fine jewelry. It's clear she takes pride in building lasting relationships with her clients, not just completing a sale. I look forward to working with her in the near future. -Greg Danielson

Came inside there to look at their jewelry. They have a security guard at the front door that makes…read moreyou feel very uncomfortable to even be inside the store watching your every move felt so awkward had to leave. We'll never be back.

They went out of their way to help me get silver dollars for my son who graduates Army Warrant…read moreOfficer School and per tradition needs to give out a silver dollar to the first 12 people who salute him. They didn't have enough but kept looking and called me back to say they found what I needed.

Jim is one of the nicest people I ever had the pleasure of meeting. He gave me double what I…read moreexpected on my gold necklace. Definitely one of the fairest people out there. G. Johnson

Massimo's work is incredible, and the ring he made for us was breathtaking. The ring we had made…read morewas modelled after one we saw in a picture on the internet. Mass brought it to life, even better than our expectations. Mass also gave us a bit of an education in diamonds. I thought I knew something about diamonds before, but in just minutes he revealed several new and interesting facts about rating diamonds. I have bought diamond rings in the past online, even from so called "top tier" companies that deal in diamond rings. And every single one I tried I have sent back. This is the reason you have to go to a brick and mortar jeweler, especially one of Massimo's caliber.

Amazing quality and price on custom made jewelry. Creative Design Jewelry is in a class by itself.read more

Trying to contact store about my order that's hasn't been processed at all since 6 days ago…read more Product said it was in store still haven't gotten an email about it. None of the phone numbers including the customer service one work. You guys need to update your contact information

Avoid this place at all costs. Not even being dramatic when I say they have the worst customer…read moreservice. The manager is extremely rude snd ery unwilling to help., whoever it is on Saturdays. Your better off taking your business elsewhere.

I was SO happy they got my Mothers wedding ring off my finger before work! Thank you!read more

I took several rings into Van Sipma for appraisals, resizing and repair work. This was my first…read morevisit to Van Sipma. I cannot stress enough the wonderful job that they did. Ashley and Lynn took the time to listen and analyze my needs. I did not feel rushed. As this is a family run business, I indeed was made to feel part of the family. I highly recommend Van Sipma Jewelers to everyone!

I've been coming here for several years now and Robin and his staff are excellent! Fair prices on…read morejewelry and repairs always in a timely manner. I would recommend to anyone

I have purchased many rings and jewelry from Robin over the last twenty years. If you are looking…read morefor an honest , sincere, most friendly jeweler/designer, you need to visit with Robin to discuss your jewelry needs. He will impress you every time you return to see him again!

If you want reputable and honest jeweler this is it and not to say amazing work on any repair and…read morevery nice selections and you don't find it Brian will find it for you. Been going for decades and staff is wonderful at customer service.

Ruined my LATE mothers watch to me. No other jeweral will look at. After that would not give $$…read moreback on a deposit for earings.