Chaos at the cash registers. When you don't make the line system consistent it's difficult for…read morecustomers to be compliant. Much easier to just use Amazon.

I would like to give them a zero rating. I was gonna customer for a while always happy with…read moreeverything. But we did get two items that when we opened did not work properly from the first usage. When I went back to exchange, they informed me that they never take any refunds or exchanges ever. So unfortunately, they do not stand by their products I've got similar things from Amazon that are been opened and were refunded it. we like to support small business Which is why we go there but Unfortunately they do not stand by their products and or exchange or return anything or even talk to you nicely about it. So just be careful when you go there because things are expensive and it's unfortunate. They do not stand by their product. I have attached their policy rules so before you go, you can see what you're getting yourself into.

Guys there are totally great. Trying to get my kid into this and tobias kicked ass with a demo and…read moregot him completely interested. Thank you we will be back soon.

The new owner John "Fish" Pisciotto is a very experienced model railroader who has been a model…read morerailroad club president and one of the train experts at the now closed Hill's Hobby Shop. John is a skilled locomotive repairman and DCC installer. John has great customer service skills after working in the the health care access industry. He is a very appropriate successor to the previous owner of this shop. In an atmosphere of hobby shops closings John taking over for a well regarded hobby shop as a knowledgeable and friendly shop owner is very good for the hobby. John deserves your business

Used to be a great local shop, however, recently I don't know if they are under new management or…read morejust a change in priority, they are price gouging new product and letting single investors clear them out of new product depriving the community of the chance to access new product on release day!

Selection here has thinned considerably. It's a bummer that this area of the south suburbs doesn't…read morehave a destination game store. Amazing Fantasy in Frankfort is probably your best bet for selection, but they price well above MSRP.

First off the Store Manager Bob is very arrogant person. The day I was in he was helping a…read morecustomer. Then when the customer went to continue their shopping, he (Bob) turned to another employee and mutter "What does this lady want me to do her shopping for her?" Second If something is broken. They don't mark down the price. They just have another employee glue the item back and sell it for full price. Third and last sometimes there is only 4 people working. So if you need help good luck.

Such a great store!…read more It so nice to have a different option for crafts and supplies. You're guaranteed to find something interesting in this place. Staff was super helpful & friendly. It's kind of difficult to navigate through the store. There's so much stuff to look at. It can be a bit overwhelming, but strangely in a comforting way. Definitely worth checking out. Especially if you know you need something, but don't know what it is yet till you see it.

Really good customer service and and has great crafts to work on …read more Efficiently run and has anything you need. Genial employees

I had an "heirloom print" from my grandfather's farmhouse. It was a circular image in a 20"x28"…read moreframe. The original Matt was there, but water damaged. THEY HAD THE ORIGINAL TO USE AS A TEMPLATE. But Michael does not cut Matt's, they send them to a place in Texas. I chose the expedited shipping. After 12 days with no word, I went BACK to Michael's where Miguel said he couldn't figure out what had happened to the order, but he would BE HAPPY TO REORDER IT FOR ME. Did so, and a week later I went back. The pictures tell the story. You can see the print and the original Matt, and you can ALSO see what they delivered....a 24"x32" matt with a WAY TOO BIG OVAL (not circular) opening. The Manager (Ernest?) got WAY CONDESCENDING and told me they would BE HAPPY TO REORDER IT FOR ME. (A word to the wise, Ernest, you can be snotty and condescending when you are GOOD AT YOUR JOB. Since you are not, you should hold off on the attitude). Frustrated, I figured I'd see what Hobby Lobby could do. Guess what? Hobby Lobby cuts their own matts, which the gal did in about 5 minutes. She also dry-mounted the print (another 5 minutes), and put everything together in the frame (another 5 minutes) for considerably LESS than Michael's had quoted me. Looking around while I was there, I noted that Hobby Lobby also has a better selection of frames and framing options, and their staff is MUCH more professional and talented. Another word to the wise.... avoid Michael's!

Awesome customer service! Welcoming, honest, just need to go there to see why 5 stars!!!!read more

I had been looking around for a good place to purchase precious metals. After a lot of research I…read morevisited a few places in the area and was not pleased with the service or prices I was finding, until I found this gem of a store. They were very welcoming as soon as I walked in. As I began to ask questions (unlike the receptions I had received at other places) I was given direct and knowledgeable answers about products, how they verify their products, and straight forward prices for each product I inquired about. I highly recommend this shop for not only their wares, but also for their welcoming and positive attitudes. This is not just a wonderful shop to do business with but also a great place to meet great people!

I mean it's a store full of random stuff. The store promotes stuff that is seen on commercials for…read moreexample : Zorbeez, Shamwow, My Pillow. It's mainly full of toys out of all the random stuff and stuff for hobbies or to kill time here. Not my cup of tea but if your hungry, they got some candy machines right outside the door.

They went out of their way to help me get silver dollars for my son who graduates Army Warrant…read moreOfficer School and per tradition needs to give out a silver dollar to the first 12 people who salute him. They didn't have enough but kept looking and called me back to say they found what I needed.

Jim is one of the nicest people I ever had the pleasure of meeting. He gave me double what I…read moreexpected on my gold necklace. Definitely one of the fairest people out there. G. Johnson