I will be very happy to change my rating of this company when I see my replacement of my glass TV…read morestand shelf that supports my television that was smashed during the move. They were PAID and so far I have had no word from them about the shelf that was identical nor the one that was smashed! How about it Tenneal?

Received great service from this company. They made a usually stressful experience run very…read moresmoothly. Tenelle, the owner, is thorough, asked questions and sent me an inventory form to make sure they were prepared for all of the furniture I was moving. The gentlemen who moved me were polite and efficient. Definitely would recommend them!

The crew in vegas was nice. They covered floors before packing unlike the crew who unpacked. They…read morewere cordial, respectful, professional unlike the driver ( NEW PLANET ) that brought my goods. They almost forgot to assemble 1 TV stand. The crew were hardworking tho but the driver Mike wasn't. Also my goods came after 22 calendar days instead of 10 days that I agreed upon. I just wished the crew in vegas asked me first if some items are needed to be packed or not coz there are some that were useless and got packed like yellow phone books. The new planet crew came without liners to protect my newly steamed wood floors and carpets so they tried to use packing cloth materials. I spent so much for that steam cleaning!!!

Fantastic experience! Showed up on time and treated both properties and my belongings with care on…read morethe hottest day of the year no less. Chris, Alexander, and Jeyson were amazing and I highly recommend!

These guys are awesome movers. Reliable, fast, and great to work with. Highly recommend!read more

The price was great! Our movers were great! They showed up on time, handled everything quickly, and…read moretook great care with delicate items. They were very friendly and helpful all around. Very happy with our experience!!!

Called, estimated and pickup all in the same day. We moved…read morefrom a 5 bedroom home to a two bedroom condo. We donated or gave away a lot but still moved more than we had room for, consequently we could not get the car in the garage. Enter College Hunks hauling. approximately 4 hours after my phone call it was all gone. I was impressed!

Brandon and Lucas did an amazing job moving and hauling away stuff. They were so nice and such…read morehard workers. I highly recommend this company in Columbus OH for moving heavy stuff and hauling stuff away. Pricing is really reasonable.

I can't say enough great things about MVM. I was in a serious bind after getting scammed by another…read morecompany and with less than 2 days until my move, I had to explore other options. By some kind of miracle, MVM had availability for that Saturday to move me from Columbus to Cleveland. The team was kind, professional, and prompt. They were friendly and took great care of my items. There were only two guys moving stuff out of my two bedroom apartment, but they worked quickly and efficiently. I moved in to an old house that had some tight squeezes to work through. Not once did they complain or huff and puff as they worked to get my couch through a narrow doorway. They charge by the hour (aside from if you have any special items, such as a piano) and there aren't any hidden fees. And unlike some other companies, your items are the only ones on that truck, nor do they make multiple pickups and stops. Very straightforward and simple. MVM made what was initially an incredibly stressful situation painless. I have already recommended them to friends and would use them again in a heartbeat.

Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

This Team was responsive, helpful and accountable They moved…read moreus easily and in excellence I am very happy with their service

Hiring a dedicated moving company is the best decision we made. Our movers arrived on Saturday and…read morepacked us up in a few hours and were on their way from Columbus to Atlanta. They arrived on time for move in on Monday morning and quickly and efficiently got us moved in. Randy & Elijah were amazing! So polite and caring. They took the stress out of moving. We would definitely recommend Moving Ahead Services for your long distance (and local) move. Thank you!! Just an update after our move... the packing that Jason did was amazing! Everything was wrapped beautifully not one item was broke. Great job Jason!

We had movers today and they were fantastic from start to finish. Showed up on time, super…read morefriendly, and worked efficiently without wasting a minute. I definitely underestimated how much we had, but they took it in stride and got everything moved without any issues. Pricing was very fair and the service was top-notch. Would absolutely recommend!

Great movers! They made sure all my furniture was covered in blankets or plastic wrap, nothing was…read morebroken, and I was charged the quoted price. I would not hesitate to use them again in the future.

We used Black Tie Moving to both pack and move. On Friday August 30th 2024 their 3-man packing team…read moreshowed up. We had already packed, labeled and separated about half our stuff. Some stuff was staying, some stuff was going to storage, and most was moving to our new house. We walked them through the house and explained what was going where. While the team initially seemed engaged, soon we became concerned by the lack of questions. After all, there was no way they had remembered everything just from our initial walkthrough. They hadn't. Mostly they just didn't care. It quickly became apparent that their only concern was putting stuff in boxes as quickly as possible. (Odd considering we were paying by the hour.) That might not be entirely fair. I do think that the team lead (I forget his name) seemed to do a much better job, than the other two. We only realized just how bad the packing was as we've been unpacking for the past week. One other point about their packing was that they didn't used tape guns. They simply bunch up the tape and pull till it breaks. I didn't think much of it at the time, but as we've been unpacking, we've had several boxes just drop open on the bottom because the tape wasn't well secured. The next day, Saturday, was moving day. This time it was a 4-man, 2-truck team. It was hard work, and the guys worked hard, but the complete lack of care for our stuff was mind blowing. We had a flat-pack desk that needed disassembled. I was assured by both the sales team and the packing team, that the movers would have no problem doing just that. In fact, I was told that their guys are "highly trained." When they started taking apart the desk, they didn't know what a cam-lock was. The ubiquitous fastener used in nearly all flat-back furniture. So, naturally, they destroyed my wife's desk. But, they never mentioned it. We only found out a couple days later when we went to put it back together at the new house. In transit, so many boxes were completely smashed because they piled them so high in the truck. Our storage unit is full of stuff that needs to be at the house and our house is full of stuff that needs to be moved to storage. I will say this. It was a lot of work and the guys worked their asses off. They just didn't care about the customer experience. In their defense, one of the guys said this was his 5th move in a row. He looked exhausted. It's hard to care when you're completely exhausted. I don't blame him for that, I blame management. None of the guys had back support belts, which really surprised me. And they didn't use moving straps. If you've ever seen movers with moving straps, it's a marvel. It makes the job so much easier and safer and quicker. Ultimately, the only "black tie" aspect of the entire service (packing and moving) was the price. It wasn't cheap. We were in a hurry, and I allowed myself to be taken in by the slick marketing. I will never use this company again.

The moving job was left incomplete, forcing us to transport a large number of items ourselves. The…read moremovers packed the truck inefficiently, ran out of space, and left behind major items--including two large TVs, glass tables, and large pictures/mirrors. We had to rent an additional truck the next day and rely on friends to move four carloads of remaining belongings. At the new home, the movers struggled to bring furniture inside. We had to remove and reinstall couch legs ourselves. Dressers were carried upside down, causing drawers to jam and shift out of place. Several items were only partially moved, such as a desk moved without its drawers and a recliner moved without its power cord. Because the move was billed hourly, we felt the movers extended the time unnecessarily. A job that should have taken about four hours instead took six--and still wasn't finished. In 2018, the same items were moved in four hours by two movers. Although the workers put in physical effort, they lacked the experience needed to pack and transport items properly. Several belongings were damaged, including a bookcase broken in half and scratches on both nightstands.