We have been taking our cars to them for over 5 years and never had an issue with the work. Always…read moreup front about the cost and honest. I had a bad thermostat put in they didn't hesitate to replace it. Although the price is a little bit higher than other local shops, I say, "You get what you pay for." It's hard to find an honest mechanic that will turn down the job when they know they can get away with it. I would look no further if your looking for an honest mechanic who does great work and always takes the extra time to listen and give an educated response.

Fox Run Automotive does have great mechanics. What surprised me, however, was receiving a large…read morediagnostic charge on top of the repair costs for work that was done at their shop. They ultimately chose the wrong part for my vehicle, which resulted in me being charged even more for them to install another part. This additional part and the cost to install it were never discussed with me before they made the decision to proceed. Thankfully, they did not charge me more money for the part that they chose. I should have taken advice to take my car first to an auto parts stores like AutoZone, Advance Auto Parts, who will scan your "Check Engine" light for free and print out the diagnostic fault code (e.g., P0300). Bring that code to the dealership so you aren't paying $200 just for them to plug in an OBD-II scanner. For this reason, I will not bring my car back to the shop again.

Best place on earth to get your car fixed. I'm so happy. They even took it through inspectionread more

If your car needs any work done on your vehicle it will take them almost a month to get your car…read moreback on the road. If you need an oil change they can do that in a day. So for people who needs there vehicle stay clear. They do have good mechanics but it just takes them a long time to get it finished in a timely manner

Good quality service, friendly staff, clean…read moreshop...............................................................

I went to see about getting new tires and the sales guy (I regret not getting his name) check &…read moresaid I was good and didn't need any. I so appreciate the honesty! Instead of trying to make money off of me he told me the truth. I'll definitely will be back next time!

Great service, I broke down, they were there when they said they would. Driver was pleasant, kind…read moreenough to give us a ride to Crouch's Auto PA jones

Brian was very nice to work with. Hard to come by with towing companies. He was polite throughout…read morethe entire tow process.

Came right away after receiving my call. Great rig, just right for a quick recovery. Had me home…read moreinside an hour. Best towing experience ever.

Needed to have my car towed from one shop, that couldn't do the work, to another shop that could…read more Checked Yelp, saw the reviews for Captain Hook and gave them a call. LITERALLY the nicest man you could ever speak to answered the phone. Took all my info. Told me the VERY reasonable price and when they'd have the car delivered. I wasn't able to be there when he picked up or dropped of the car but he made sure to walk me through the process. He was very familiar with the shop he was taking my car to, which helped put my mind at ease. Excellent customer service! I'd give a hundred stars if possible.

What started as a simple tire installation ended up ALMOST KILLING ME! BEWARE OF THIS SERVICE…read moreCENTER! Came in for service to get tires installed after purchasing them on TireRack. Tire Rack recommends this service center as a premier installer. BIGGEST MISTAKE EVER! (MORE BELOW) Scheduling Service Scheduling service was not difficult at all. I spoke to a representative at this service center and set up an appointment with ease. I spoke to them on a Tuesday and had a service scheduled for Friday morning. The cost to install four tires was about $100. One reason for the loss of a star is because there is a coupon on their website for $20 off of $100 or more in service that the representative did not mention. I had to ask them about it to see if it applied to this service. The service representative said that I could use the coupon and sure enough when the final bill came, it came with $20 deducted from the final cost. Total: -1 star (4 stars) Waiting Area When you first enter the service shop there is a front desk / reception area with chairs. After I checked the car in I sat on the chairs in front of the reception area thinking that was the only waiting area. Later, when I was looking to see if there was some sort of vending machine or water dispenser did I find that there was an entire waiting area inside of the service center that the front desk receptionist failed to mention existed. Minus another star. Total: -1 star (3 stars) Service I brought the car in at about 9AM and was out in a little over an hour and a half. Although there was only one car ahead of me, I was told ahead of time that tire installation usually takes about an hour so a thirty-minute overage is not far outside of the anticipated time. Total: 0 stars (3 stars) PROBLEM Prior to bringing the car in for the tire installation, I noticed that the brakes were making a noise. I specifically asked if the technician could take a look at the brakes. The lady who worked at the front assured me that they would take a look. After the technician dropped off the paperwork I asked her again about the brakes to which she replied (based off of the technician's report) that there was nothing wrong with the brakes. She reiterated that had the technician found any issues with the brakes they would have noted so in the report/receipt once they handed it off to her. Yesterday, my brake pedal started sinking and the brakes were not engaging fully while I was driving southbound on I-95. I had the car looked at and the technician found that the brake pads were completely worn out causing the calipers to break off that led to all the brake fluid draining out of the vehicle. With my Ford E-350 being a front-wheel-drive vehicle, the technician said that there is no way that the brake pads and the calipers in the REAR of the vehicle would have worn down to that point within a couple of weeks. Especially considering the fact that the car is driven only 2 times a week. I am not sure how much trust and respect should be given to an auto service center that can't even see that a brake pad is worn out. Furthermore, I trusted them with this diagnosis that could have ended up causing significant physical harm to myself and others. This is a church passenger vehicle that is used to carry sometimes as many as 11 passengers at a time. Luckily this problem occurred without any other passengers on-board. However, this could have become a very large catastrophe. Please BEWARE of this shop and beware of the work they do. Total: -2 stars (more if possible) (1 star) CONCLUSION: This shop has great reviews from other customers and this may have been a one-time anomaly. However, I felt that future customers should be made aware of this situation and should be able to make an informed decision as to all the positives and NEGATIVE aspects of this auto shop. While this is a service center that does Maryland State Inspections for safety, I want to call into question the thoroughness and validity of the work they do in inspecting vehicles. What should have ended up simply being a brake pad and rotor change ended up costing double because of caliper destruction. I hope that the management and ownership of this service center get a chance to review what happened and make the necessary changes to the work they do. This is the prime example of a service center haphazardly and negligently checking vehicles that put people's lives at risk. This should NEVER happen again.

I could not be happier. I found this facility in google when I needed clutch work on my 2005…read moreSubaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can't recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.

I would not recommend this merchant to anyone. I am very dissatisfied with the way they handled my…read moresituation. I went there for a service check. They said I need a new catalytic converter. On 1/9/2025, they replaced the catalytic converter with a allege new one the cost $1990.52. I went back to them a few weeks later told them something was still wrong with the vehicle they said they did not find anything. On 7/16/2026, something was wrong with my vehicle. Parked it until I could get it checked out. On 8/3/2026, a diagnostic testing at auto zone confirmed I need a new catalytic converter. On 8/4/2026, Patriot Auto confirmed it was the catalytic converter. However, they said it was my fault it needed repair again. They claimed I have not taken care of my vehicle, said I did not get my oil changed in a timely manner and a whole bunch of other nonsense that had nothing to do with fixing my vehicle. They (Brian) offered to fix the same thing again for 3,400-3,500. They said I was outside my warranty and it was nothing they could do. The owner female was very irate and accusatory towards me and upset that I called my credit card company to dispute a bill that I paid in full already. I would not recommend them because I don't believe that they put a new catalytic converter on my vehicle. A catalytic converter should get between 70,000-100,000 miles. And my vehicle is at 99,890 miles. They didn't even try to work with me to help with this situation. Another female who said her name was Maria said she did not know if they put a new one on my vehicle. The owner said you can't put used catalytic converters on vehicle. I asked her then why are people stealing catalytic converters? This whole situation is very upsetting. Use them with caution. The resolution was: I was told not to call there again and that they reserve the right to refuse service to me. I was not rude or disrespectful to anyone. I just wanted to get my vehicle fix since you claimed you fixed it the first time.

We had a problem with are air conditioning in are car. So I went here. They got it done in 1 day…read more Awesome service and workers there.

Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company