Wasn't sure what to expect from this place as it was my first time bringing my car here. The front…read moredesk receptionist seemed a little curt and rushed when I made the appointment on the phone, but she was more friendly when I got there. I received excellent customer service that actually exceeded my expectations. The mechanic that serviced my car -- unclear if he's the owner, but he seemed like he does honest work. Also, it appears that he provides the same high level of customer service to every and anybody that walks in through that door so I respect him for that... good customer service is rare these days. Quoted price was standard for the particular service I received, and he didn't try to upsell anything else.

Recently my wife's grandparents toon their 2014 Honda Accord to Jeffcoats automotive for a ticking…read morenoise they had noticed coming from the engine bay. They were told that it was a timing belt or timing chain which the 2014 is a timing chain. They said the job would be around $4,000 to complete. They took the car to Honda to get a second opinion and it turns out that the recent oil change that took place at a local Tolsdorf had been the issue, the oil plug hadn't been screwed in all the way and it was leaking oil. What a sad display of honesty and horrible inspection for Jeffcoats and company in which they frequently take their cars to for service. This isn't the first time either, I personally had a Toyota that I had taken there and I ran into a similar issue that turned out to be a $4 fix I was able to repair myself. Highly disappointed!

Came right away after receiving my call. Great rig, just right for a quick recovery. Had me home…read moreinside an hour. Best towing experience ever.

Needed to have my car towed from one shop, that couldn't do the work, to another shop that could…read more Checked Yelp, saw the reviews for Captain Hook and gave them a call. LITERALLY the nicest man you could ever speak to answered the phone. Took all my info. Told me the VERY reasonable price and when they'd have the car delivered. I wasn't able to be there when he picked up or dropped of the car but he made sure to walk me through the process. He was very familiar with the shop he was taking my car to, which helped put my mind at ease. Excellent customer service! I'd give a hundred stars if possible.

If I could give them a 6th start I would! This past Saturday in below freezing weather Mike was…read moredispatched to my location. He came fully prepared and did not wince when he saw that my driveway wasn't fully cleaned off from the recent snow. Instead - in and on and out in about 25 minutes total. I have a Jeep Wrangler and not the easiest to tow either. All around B&F Towing is my #1 tow company in the Newark, Delaware area.

B&F towing was outstanding! I needed my car towed , I called and spoke to the man on the phone he…read morewas straight to business down to earth and answered all my questions and concerns without hesitation, the rollback came.. the truck driver "Kyle" said just hop in the truck my car was loaded and ready to go within 15 mins! this was my first time using any towing company and if I ever need a tow again I would 100% use them again!!! I'm very very pleased with this company and the price was great just an overall very light airy and easy experience no stress at all!!!

Repair was 75% fixed vendor failed to put letters on hood securely they move. Dealership claims…read morethere are fixed the letters when they fall off.

The greeting went well. Mike knew my name when I arrived. He explained to me what service is going…read moreto be completed and verified my request for the oil change and gave me an approximate time for the service to be completed

Crouse Auto Body took great care of my car and me! Car…read morelooks brand new ! They fought with my lousy insurance company so that I wouldn't have to! Insurance company was fine until I filed a claim! GRRRRR! I HIGHLY recommend Crouse Auto Body!

My car went off the side of the road the tow driver lied about accident cleanup fees, fees to clean…read morethe tow truck bed my bill was $900. I spoke to a supervisor and showed him video evidence the bill is fabricated and those fees shouldn't be associated for a tow. The supervisor told me " that's how our drivers get paid" -I showed proof by several videos -Abuse of power by a tow company

What started as a simple tire installation ended up ALMOST KILLING ME! BEWARE OF THIS SERVICE…read moreCENTER! Came in for service to get tires installed after purchasing them on TireRack. Tire Rack recommends this service center as a premier installer. BIGGEST MISTAKE EVER! (MORE BELOW) Scheduling Service Scheduling service was not difficult at all. I spoke to a representative at this service center and set up an appointment with ease. I spoke to them on a Tuesday and had a service scheduled for Friday morning. The cost to install four tires was about $100. One reason for the loss of a star is because there is a coupon on their website for $20 off of $100 or more in service that the representative did not mention. I had to ask them about it to see if it applied to this service. The service representative said that I could use the coupon and sure enough when the final bill came, it came with $20 deducted from the final cost. Total: -1 star (4 stars) Waiting Area When you first enter the service shop there is a front desk / reception area with chairs. After I checked the car in I sat on the chairs in front of the reception area thinking that was the only waiting area. Later, when I was looking to see if there was some sort of vending machine or water dispenser did I find that there was an entire waiting area inside of the service center that the front desk receptionist failed to mention existed. Minus another star. Total: -1 star (3 stars) Service I brought the car in at about 9AM and was out in a little over an hour and a half. Although there was only one car ahead of me, I was told ahead of time that tire installation usually takes about an hour so a thirty-minute overage is not far outside of the anticipated time. Total: 0 stars (3 stars) PROBLEM Prior to bringing the car in for the tire installation, I noticed that the brakes were making a noise. I specifically asked if the technician could take a look at the brakes. The lady who worked at the front assured me that they would take a look. After the technician dropped off the paperwork I asked her again about the brakes to which she replied (based off of the technician's report) that there was nothing wrong with the brakes. She reiterated that had the technician found any issues with the brakes they would have noted so in the report/receipt once they handed it off to her. Yesterday, my brake pedal started sinking and the brakes were not engaging fully while I was driving southbound on I-95. I had the car looked at and the technician found that the brake pads were completely worn out causing the calipers to break off that led to all the brake fluid draining out of the vehicle. With my Ford E-350 being a front-wheel-drive vehicle, the technician said that there is no way that the brake pads and the calipers in the REAR of the vehicle would have worn down to that point within a couple of weeks. Especially considering the fact that the car is driven only 2 times a week. I am not sure how much trust and respect should be given to an auto service center that can't even see that a brake pad is worn out. Furthermore, I trusted them with this diagnosis that could have ended up causing significant physical harm to myself and others. This is a church passenger vehicle that is used to carry sometimes as many as 11 passengers at a time. Luckily this problem occurred without any other passengers on-board. However, this could have become a very large catastrophe. Please BEWARE of this shop and beware of the work they do. Total: -2 stars (more if possible) (1 star) CONCLUSION: This shop has great reviews from other customers and this may have been a one-time anomaly. However, I felt that future customers should be made aware of this situation and should be able to make an informed decision as to all the positives and NEGATIVE aspects of this auto shop. While this is a service center that does Maryland State Inspections for safety, I want to call into question the thoroughness and validity of the work they do in inspecting vehicles. What should have ended up simply being a brake pad and rotor change ended up costing double because of caliper destruction. I hope that the management and ownership of this service center get a chance to review what happened and make the necessary changes to the work they do. This is the prime example of a service center haphazardly and negligently checking vehicles that put people's lives at risk. This should NEVER happen again.

I could not be happier. I found this facility in google when I needed clutch work on my 2005…read moreSubaru. Kerrie was very helpful in making me feel like a valued customer and was able to have my car looked at very quickly despite the long waits other mechanics had. The mechanic working on my car, Chris, was knowledgeable and I feel took extra care to make sure things were done right. I can't recommend this place enough. The prices were VERY reasonable and the work done was perfect. Thanks again for a great first experience. I will be back with any other car issues I have.

I had a very inviting experience. The Part Department specifically! Thank you very much.read more

They advertise overnight delivery on parts for $110 and then when parts arrive 6 days later, they…read moreblame it on UPS.

K&T come thru when you really really need an assist! We had a bit of bad luck with a car just…read morebefore our daughter was to take it to college. We got it back from the shop just in time, only to see that an inspection was due. And we had a 12-hour drive. They got us out the door quick this morning! Thank you Mike and K&T!

Took my car in for 70,000 mile service. They were very professional and competent. Also, before…read morebuying my used vehicle we took it to K&T to have them check it over. They did not charge for this courtesy service.