I have been working to get a live body for nearly 1 month. I found out today from their location…read morein Seattle that Portland closed. The Portland number sends you to their corporate location. Today I made a point to call on the hour, every hour to get a live person. No luck whatsoever. The automated service says for emergency press 7, and when you do it says it is not supported. It is the little things that make a difference, have a person answer the phone.

Ok, I'm fed up. I…read moreordered several windows a couple years ago and had a pretty good experience, so this year when I needed to replace a couple windows I went back to Window World. The process of ordering is pretty straightforward, but notice that they don't include an reference to delivery in their paperwork. I ordered in February, was told 2-3 months, and here I am in late September still waiting. To make it worse, I only get an update when I finally get ahold of someone and they tell me they're probably on the next truck. They aren't on the next truck. I know its not the fault of the guy who gets stuck answering the calls. I feel bad for him. They simply aren't designed to follow-up with you, and they don't intend to commit to any timeline with you. I wish I'd paid with credit card so I could contest the charge due to lack of delivery. Learn from my mistake. There are local window companies that have more skin in the game.

My opinion... It is based on my horrible experience with Serenity Windows over installation of 38…read morewindows in December 2025. If we had fewer than 20 windows to replace, I would not be aware of these problems. I suspect that this is the case with the customers who left positive reviews for Serenity Windows. We also had Serenity's work inspected by 3 separate companies. All 3 companies came to the same conclusion: the work is done incorrectly and definitely not by manufacturers' specifications. Stay away from Serenity Windows: they will charge you for correct installation but will do a horrible job that will destroy your house, if left uncorrected. There are reputable exterior remodel and window installation companies. Some of them will give you up to 30 year warranty; use these reputable companies. In my opinion, Serenity is highly unethical, dishonest and incompetent operation. They lied to me about everything. I initially signed a contract with another company. After the windows were ordered, I learned that several windows were incorrectly ordered and that the work would be done by a random subcontractor. We terminated contract on mutually agreed terms with the help of the attorneys before any work was done. I was open with DJ and Hannah why I terminated the contract with the other company. Serenity assured me they have Milgard trained and certified installers and that Milgard asks them to fix problems caused by other installers (this is a lie). They assured me that the work will be done according to manufacturers' specification, as required by our contract. After 20 windows, I started to suspect that Serenity has no clue what they are doing, but DJ and Hannah told me to trust them. Initially, I trusted them as I did not expect a contractor to be so untrustworthy. Also, I did not think that any REASONABLE contractor would be so unwise as to clearly breach the contract by not installing the windows per manufacturers' specification, as required by our contract. I finally called Milgard and our building inspector. I found out that Serenity is not Milgard certified. I got installation instructions and forwarded to Serenity, but they chose to ignore the instructions. Only after I forwarded email from the building inspector stating that Serenity is installing windows incorrectly, DJ admitted that they are doing this wrong. DJ also told me that if they fix this step, the installation would be up to manufacturers' specifications. This is another lie. I did not know about multiple additional problems until 3 reputable window replacement companies examined Serenity's work. DJ also lied about repairing dry rot around the windows and charged me for it. We just removed the trim and dry rot is still there. They damaged window frames by incorrectly placing screws. They lied to me about properly placed "flashing". This tiny piece of metal (1-1.5in when it should be 4-6 in) was sitting behind the siding on all of the windows that we have exposed so far (not behind the house wrap, as it should be). There are multiple other problems, but I have only a limited number of words that I can use in a review. I almost called the police on DJ on March 16, 2026. I told him that his work needs to be taken apart and redone as they left my house open to water damage and pest intrusion and I would be withholding $400 (I was going to withhold the 2nd half of the payment, $26125, until the work is corrected, but they charged my credit card for $26125 even after I told them in writing to remove my card from their files and never charge it). However, DJ stopped the installation of the last window and started threatening me. At that point I was done trying to work with Serenity and was ready to call 911, but he left. Check Woods General Contracting, their most recent adventure (before Serenity). Low volume production (2014-2020). Even with that low volume and short time in business, they managed to get 2 CCB complaints and 1 disciplinary action from CCB. In April of 2020, they decided to rebrand themselves as Serenity Windows: no building inspections to deal with; after the trim is on, most homeowners will leave the windows alone until there is a huge problem with dry rot. By the time you discover dry rot, Serenity's 1 or 2-year warranty will expire. We are in the process of fixing their damage and dealing with unauthorized credit card charges. We will be sending them a bill for repairs.

It is SO REFRESHING to find awesome contractors who are transparent, affordable and friendly. As…read moreour doors took forever to get delivered, these guys had to wait a few months before getting them installed. However once the doors arrived, the team was here and ready to get to work. We had two sliding doors replaced- taking about a full day of work and at a fairly reasonable price. We will for sure reach out to these folks again!

Start to finish it was a transparent process, with great communication. The crew was most helpful…read morein creating space to work, put down drop cloths, vacuumed after the job. Pierce is a great sales person, good communicator, no pressure. Mike went ten extra miles to make the end result work for me, as my shades no longer fit in the same place. I am not sure about the windows; change can be challenging for me. I am 100% sure about the service and quality of the experience.

Zen Windows was the kind of company we were looking for. Pierce listened carefully to what we…read morewanted and focused on that. There was no upselling at all. He was quite knowledgeable about their products and made an informed recommendation. The communication with Pierce and with Dave was the best - very responsive and very direct answers. When there was a bit of a hitch in the process Dave went above and beyond to make sure we were happy with the outcome. We picked the right company and the windows are beyond our expectations. Thank you, Zen Windows!

If I could give 6 stars I would. Glenn and his crew are fantastic. We're new to the Tualatin area…read moreand we got 4 different quotes. The service JHI offered came out on top, not only for being reasonably priced, but also for their commitment to high quality and customer care. Glen was always on call, and helped walk us through each phase of the process. There was no up selling, or hype, just honest advice and quality work. His team of installers (shout out to Stephen, Joe, and David) were very easy to communicate with and we could tell they took pride in their craft. I highly recommend there services.

Everything was fine until I found deep scratches in my newly installed windows. When I called…read moreGlenn, the owner, about it I left a message with his office manager, no response from him. I called again, but was told that by now it was too late for them to honor any warranty. Glenn is an interesting person.

I'm providing a disclaimer here that Alex and his team did do a very good job replacing the seven…read more30+ year old windows in my 90's house in Vancouver with much better Simonton. But I do need to point out some glaring details about this project as a note to myself more than anyone else before hiring this company. I first reached out to them in November last year and Manuel responded back very promptly using the odd messaging system Yelp uses. We traded a few messages, and Justin came out not long after to do a survey on the broken window in the bathroom which looked like it had been hit with a BB or a bullet. He gave me an estimate on replacing that window but pointed out that a lot of my other windows either had a lot of condensation build-up and/or mold beginning to grow out of the dampness. I ended up making the executive call to replace them all. It was a perfectly enjoyable hour or two discussing and then finishing up paperwork. He said he'd be in touch in about 4 - 6 weeks and left. That's where communication on an unprompted basis ended. I waited for almost 2 months before I picked up on the old Yelp thread because no one ever reached out during that period. Manuel told me twice he'd get back to me, but he never did. Someone named Skylar called me and told me Manuel had left on family leave. What kind of professional leaves his customers without notifying them that they are being handed to another representative? Then Skylar handed me off to Luke and despite my request to give me a heads up so I could let my work know if I needed to be home, he never confirmed anything. A third party delivery service showed up while I was sleeping and I had to clear out my garage so they had room. Then half an hour later Alex and his team showed up to start installing. I'm lucky my job was flexible enough to take me not coming in that week, but for other customers, do they have that kind of agility? It took them two days total to do the main job and then finish. After that Alex showed me the work and I signed a paper that he said was more for his team (I do a lot of projects for work and I'm pretty sure they were contractors for ASW). After that Luke said he had to do a walk for job completion that was never followed up on. I called him as promised and he said he'd get back to me, but he didn't. Then came the Docusign asking me to verify the job walk was done. I didn't sign it, thinking he had to do his walk. This was a $20k job. This is the first house I've ever owned. I wanted to be sure. He then said the job walk was done and I signed off on the work which meant the paper I signed with Alex was the final sign off, but he could have just explained this and saved us an email thread. One final laughable detail is his email to me didn't have an attachment, so his marketing team had to send me the photo he referenced to verify I signed. All in all, this whole process left me feeling like I was an inconvenience to them rather than a customer. The plus side: The windows look great. They reduce outside temperature and noise at a noticeable level. But ASW is just the coordinator. Other companies manufacture the windows, deliver them and install them. The one thing they should excel at is communication with the customer, but they decidedly don't.

AllSeason's crew did an excellent job and in the end I'm happy with the outcome. Their bid was…read morehigher than others but i have high confidence in the solid quality of work they did on my old home. They resided my entire house (after another company did an awful job that resulted in water damage) and replaced several windows and installed a cedar soffit. Communication could use improvement, and I would not recommend them to replace any exterior doors (their bid was insanely high). There were a few issues along the way (damaged meter box, dented gutter) that I wish would have been brought to my attention, but everything was addressed and in the end the crew went above and beyond to make me happy. They did an excellent job installing a beautiful cedar soffit, which is now my favorite part of my house.

Gabriel was responsive and easy to work with. Additionally, the installers were friendly, thorough…read moreand professional. Several other companies I contacted took a long time to return my request for services as well as providing quotes that were outrageously expensive.

I called Gabe this morning to see about getting a piece of window replaced. It had a hole about an…read moreinch wide due to a branch hitting it. Gabe came out about 2 hours later and fixed it. The window looks great and his price was very reasonable! Will definitely be using Trinity in the future!

We had a Tuscany Patio door and a Thermatru front door installed all in one day. Our design…read moreconsultant, Chris Scully, walked us through the whole process of choosing our front door and the back slider door. We have been completely satisfied with the initial process, and the installers and the products themselves are the highest quality and perfectly installed. I have referred a few of my friends and will continue to let people know if they need window and door replacements Henderson and Daughter is the place to go. Jim and Candi Walker. Vancouver, WA

Henderson & Daughter installed new windows in our 113-year old Portland Craftsman house and the…read moreentire experience was excellent from start to finish. They were responsive and helpful, and constantly willing to support or adjust however we needed. The installation work is excellent, the windows are superb, and the work was done faster than expected. They are beautifully installed - really nice from the outside and inside. Multiple neighbors congratulated us when they saw, which was unexpected and kind of funny. The ambient difference is amazing. Our previous windows let in so much heat and the new ones are cool to the touch on the hottest days. Granted the old windows were failing, but still. It's a great feeling. Would recommend these folks to anyone who wants a smooth, fast, quality experience getting new windows for their home.

I had a third-story condo window where the argon gas had leaked, so it was tough to see outside. My…read morerealtor mentioned it might be cheaper to just replace the glass instead of the whole window. After calling around and not finding many companies that do this, I came across A-1 Glass and Mirror. They were easy to work with from the start. Answered all my questions, worked around my schedule, and after the measurement appointment, I had a quote within the hour. I double checked with a friend in home improvement and he confirmed the pricing was fair. About a week later, they reached out to schedule. The day of, I got a text that they were on the way, which made things easy to plan around. They got everything done in under an hour.

We needed to replace a few windows after a home inspection found them foggy and failing. So happy…read moreour realtor recommended this company. They didn't push us to replaced the entire windows but instead recommended replacing the glass and some fixtures. Saved us a ton of money and they look brand new! The installers were so sweet and explained everything to us. No mess when they left, everything looked back to normal except our windows looked great!