Super excited to have a BBQ store in my backyard. They've done a great job with organizing and…read moremaximizing somewhat of a small space. Great displays of all of the different products. Grills, smokers, accessories, charcoal, wood chunks, sauces, rubs and anything else you can think of is there. They have several grill and smoker brands to choose from: RecTeq, Smokin' Brothers, Gateway Drums, and Pit Barrel are some that come to mind. The prices are the same as what you would find online, but let me encourage you to support this local business instead of purchasing online. I purchased a few items and the lady helping me was very friendly and knowledgeable. Go see them and get smoking!

Simply the best BBQ supply store! Top notch customer service with a great selection of rubs, sauces…read moreand grills! The owners truely care about their customers and are happy to help in anyway they can! We purchased a grill from them when they first opened and have continued to support their business when we need charcoal, pellets rubs and sauce! Don't forget the accessories they have a ton of great options!

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

Came out to repair our commercial fireplace and was paid cash. Less than 24 hours later it wasn't…read moreworking again and they wouldn't come out for another 2 weeks. The day they were supposed to come out they no showed and called at the end of the day to reschedule another week out and stated we were "lucky" they were servicing us at all because over 17 years ago a former company and former ownership didn't pay a bill. When we contacted Hearthside to inform them we did not want to do business with them anymore and we wanted a refund for the service call that did not repair anything, we were told to "F" off by the owner.

I recommend this business! We had an issue with a new unit they installed and they took care of it…read morewithout any questions, works fine now. I was very pleased with their customer service.

We just visited the Collinsville Cotton's Ace Hardware location for some LP refills. The employee…read morelooked at the Manager on duty and asked if they were going to fill 2 LP bottles at 18 minutes before close, and he said I guess not. Are you kidding me? My husband was sent down the road with empty bottles. This task would have taken 5 minutes, but I guess it was too cold for the employee to be inconvenienced. This is the second poor experience from this store due to lazy employees; we will not be returning.

Stopped in this morning to pick up my chains that I was having sharpened. The store is very clean,…read moreorganized and the employees are always very nice. Got a courtesy call this morning that my chains were sharpened and ready for pick up. I stopped in and as always when I'm walking in the door I was greeted by several employees asking if I needed help. They always go out of their way to make you feel welcome. Firm believer when it's clean. Employees are polite and helpful. You shop local. Strong work ace hardware.

Frank and Paul are a great team…read more Helped my wife select a smoker for us... Louisiana Grill Vertical Pellet Smoker. They patiently helped me understand smoking, how to use our grill effectively, and how to make four tasty racks of ribs on our first try - praise from all our kids' friends who enjoyed them. St. Louis Home Fires also sells gas fireplaces and Frank offered a tip for us to improve on the fireplace that came with our house. We look forward to many years purchasing pellets and rubs and sauces and more. Thank you, Frank and Paul!!!

Need help with my gas logs. They understood the problem and got me scheduled quickly. I called them…read morefirst because they did a fantastic job installing my new glass door 2 years ago.

They sent me a mailer for a free 5-gallon bucket, and I thought, "oh, that would be perfect to…read morestore my birdseed in" As I also love to support local businesses, I stopped by on Sat. There is a small parking lot right to the side. Sure enough, it WAS perfect for birdseed, so much so that I bought another bag to put in the bucket (not pictured) The staff were helpful in finding my shopping items, and the prices were reasonable. Not sure how often I'll need hardware, but if I do, it's nice to have a place close by!

Always friendly, helpful, lot of services for homeowners and has a very good and fair stock for…read moresize of store. Highly recommend this well sourced and staffed local hardware store. These are the folks you want to support before HD (never).

Gas Appliance has been around for years. They started life being the gas light, gas grill,…read moreinstaller and supplier for Laclede Gas. So more people may have done business with them and did not know it. I had a problem with my gas grill and called Gas Appliance. I was able to order the part I needed over the phone without any problem. When the gas manifold valve came in they called and scheduled the install. The service tech who came to the house was friendly, efficient, and competent. It was one of those jobs he could do in 20 minutes and if I did the job it would have been 5 hours. Glad to have paid for the service.

Knowledgeable staff. Friendly workers. They're helpful people - in a variety of ways. They offer…read moremany options. It's all good at Gas Appliance.

Found this business on Yelp and sent in my inquiry. I have to say the responsiveness was near…read moreimmediate and upon speaking with Cole; I knew that I made a good decision in selecting The Backyard BBQ. Cole did a great job on my gas grill repairing the ignition and in detailing the cleaning and maintenance of the grill he performed. Highly professional and even looked at my charcoal grill too with some great ideas. HIGHLY RECOMMEND! Five Stars!

This was an awesome experience. Showed up as scheduled and cleaned our VERY messy grill. Thanks…read moreCole! He even left dog biscuits for our dogs.