Yesterday was a poor overall experience out of character for Collision Center based on repairs from years ago. Passenger side door had to be replaced and driver's side rear quarter panel repainted. This was done to my satisfaction. The problems: passenger side door rocker panel was damaged during repair. I pointed it out to Bob. He inspected it, but offered nothing. He had also told me the repairs would take a week. It took at least twice as long, and there was no apology. My dashboard was still covered in shop dust and there was a rag and plastic scraper left on the back seat. Will definitely think twice about having work done here again. read more

Collision Center - Rocker panel damage - Body Shops Near Me - Torrington, Connecticut

On a very windy day the drivers door broke its hardware. Repair was flawless and under estimate. Relatively minor repair but handled quickly and efficiently. read more

Third time I've used them for repairs for my family. Great job every time and could not be happier with the results.

We cannot thank Bob enough for his outstanding and honest customer service! We needed work done on our car's bumper- when our car was ready for pick up, the bumper looks exactly like the original! Their work is impeccable! Affordable Highly, highly recommend! read more

Collision Center - Body Shops Near Me - Torrington, Connecticut

Friendly, sincere, thorough, professional, and courteous. Bob, Bill and the rest of the team do an excellent job here at this honest and respectable business. Thank you for all your help. read more

My car sustained significant damage in a MVA. Collision Center was by far the most cooperative, knowledgeable, and timely shop Ive ever dealt with. They took my car in immediately and had a rental ready for me. They quickly completed the quote and kept me informed as the repairs occurred to my car. They managed all the problems that popped up with the claim through the insurance company and ensured everything was covered. They are an honest group of folks and I can't say more great things about them. I am very pleased with their top notch quality and service. I highly recommend Collision Center. read more

Bill, one of the two owners, was extremely helpful in dealing with my insurance company. He was knowledgeable about the tailgate and why an attempted repair, versus a tailgate replacement, would be inappropriate. The work performed was timely and he made it very convenient by having me leave off my tailgate to facilitate preassembly. I can't thank the Collision Center enough for its excellent work. read more

From my first call about an estimate, Bob, the owner, was helpful, kind, honest and compassionate. I so valued his guidance regarding whether to put money into repairing a high-mileage, 11-year-old car and his willingness to work with us on a price that made sense. And the work! Unbelievable. I felt like I was picking up a new car when I saw how expertly it had been repaired, painted and washed (even on the coldest day of winter). Bob and his team not only know their craft, they are passionate about the work they do and caring toward their customers. It's heart-warming to know businesses like this still exist. I HOPE I don't need car body repairs any time again soon, but... if I do... there is nowhere else I would go. read more

I highly recommend this business. They did a beautiful job on my car and they detailed it better than any detail business could have. They are also very helpful and friendly, taking over the process when there are issues with the insurance company. This is more appreciated than they know coming from a single mom of a special needs boy. They also recommended a mechanic. THANK YOU read more

My truck was unfortunately damaged in a snow storm Bill and Bob very quickly fixed it and I was back on the road as good as new in 2 days!@

I just picked my new black Jeep Gladiator from Bob at Collision Center in Torrington, CT. No. They don't sell Jeeps. At least, I don't think they do. What they do VERY WELL is repair car damage. In my first 45 years of driving, I had a couple of cracked windshields replaced. In the past 5 years, I have hit one deer, another deer hit me, I was hit while parked in a parking lot, and rear ended while stopped at a red light. So I don't think I need to give up driving just yet... In all of those cases, I have had the repair work done at Collision Center. They work with the Insurance company, arrange for a rental car, and get the right parts - and the car (and paint) look like new. You can have your car repaired anywhere. If you take it to Collision Center in Torrington, you won't have to bring it back. That is, unless you get into another accident. read more

Affordability, turnaround time and great workmanship set these guys apart from the rest. I'll definitely be coming back for all my bodywork needs. Thanks again guys, the Subi looks amazing!! read more

My car was involved in an accident. It was rear-ended and also had a little front-end damage. My rear bumper was just barely hanging on, one side near the tire were popped and some under carriage damage, as well as the front bumper. This happened right around Thanksgiving which of course slowed the process a little. My car was finished about 5 weeks after the accident. I can't believe how great it looks. One would never guess it had an accident. The paint is perfect, everything looks perfect, and as I drive everything feels perfect. I couldn't be happier with the outcome. When I called to check on the progress, they were nothing but courteous. When I picked it up, the gentleman was very nice and helpful as well. read more

This place is great, I can't say enough nice things about it. Great people, great service, great work. And it's a clean pleasant environment too. I highly recommend it! read more

Had a very good experience here today!! Was being given the run around by a windshield replacement company that after 2 visits and over 7 hours of waiting, neither replaced or repaired my windshield. After talking to my insurance company a second time, I called Bill at collision center and it got taken care of within 48 hours and done extremely well! Bill helped me through the process of a windshield claim with my insurance because I had never done one before and it was for the most part a pleasant experience getting this done except for the previous Windshield replacement company!! I love looking through the new, crystal clear windshield!! After 18 years, it wasn't just the rock damage, it was also old. Thanks so much, Bill! I highly recommend this car and collision repair center!! read more

I have been here more than I want thanks to my kids. Every time, I find them courteous, helpful, and performing quality work. They meet timetables. They handle the insurance claim and arrange for a car rental. I hope I don't have to visit them again, but will gladly choose them if I again need an auto body repair. read more

They went above and beyond to help me process my insurance claim and get my car fixed very quickly.

I had my 1991 Ford Mustang restored here. I couldn't believe what I saw when I picked it up it looked exactly the way it looked when I bought it in 1990. If your looking for quality professional work done at a great price this is the place to go to. This is my first time ever posting in a review its just that I'm so happy with the work they have done I had to read more

Collision Center - Body Shops Near Me - Torrington, Connecticut

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I have brought my car here twice in the last two years (unfortunately people need to learn how to drive better). That being said, everyone here is amazing! I have had prompt phone call returns, an easy time with the insurance changes- they literally took care of everything, rental car arrangements made for me so the car was waiting when I dropped my Forester off, my car was done in 5 days. That included a new back bumper and exhaust with muffler. I can't say enough good things about them! The whole team is hard working and friendly. If you need a repair, this is the place to go! read more

You know, it is very hard to find a shop these days that go over and above for you... Bill and Bob have always done that. I will never forget when I first met Bill, he could not be nicer, and what really stood out to me was how they both treated my wife at times. That goes a long way with me. When it came to dealing with the insurance companie they did better than expected, and I could not believe the end result. Honestly I am still in shock, and when I received the report form the insurance company, I asked him what happened, and his response was "I did my job"!!! The fact that they relieved me of this aggravation... Priceless!!! To date I have done 3 cars, and not once have I ever had to question anything, and they always stand behind there work... The work is always amazing, and the vehicle is always returned better than I left it... I just want to thank Bill and Bob for the amazing service, and patience with me. I will continue to refer them when the situation arises like I have done in the past, and as for my wife and I we will always be back when mayhem occurs... read more

It's funny how something so simple as painting a spoiler can turn into a mistake. I brought a spoiler here to be painted which should have taken 3 days it took them over a week. I called and they said it was done so I drove all the way down there and what do you know it's NOT done. They didn't finish the job and on my way home I noticed two paint runs. The communication was horrible and wish I went somewhere else badly. Do not go here they don't know or care about what they are doing... - Matt read more

Top notch! Great work, good people. After an accident recently, I had my car towed over 100 miles just to make sure it was done by some one I trusted. I had it towed to Collision Center. read more

great place to have your car repaired bob and bill and staff were great to deal with.