If I could give them 10 stars I would. We are on a long camping and off-roading trip in our Land…read moreCruiser 200 series and needed a quick stop to get a few things done before starting on the Dalton. On a day's notice they fit us in, completed everything by 5pm same day, and charged a reasonable price. The cherry on top was that we forgot to unlock the spare on the swing out, but they figured out where the key to the lock was and unlocked it and rotated the tires then re-locked it and returned the key. Holy Cow! Great work!

The women at the garage are very kind and the service was same day. I really appreciate that. As a…read moresingle mom I want to warn others on a limited budget to get their oil changed elsewhere or do it yourself if possible. The oil change costs over $280. This shocked me, but I should have asked upfront. There was nothing special about the oil change in comparison to Chevron station. Comes with inspection and oil. Possibly this shop is meant for repair issues which they did get my electronics under control. I just felt like others could be spared expense for basic oil change. That hurts! ETA: Metropolitan Garage were very responsive. I know now to always ask upfront what to expect and the costs. Thank you for amending the issue Metropolitan.

Another Fairbanks business that will take advantage of your misfortune as they are able. had a…read moretruck breakdown on the highway on a Saturday in the shop was the only shop that truck take it there. Secretary scheduled me for a Tuesday, however didn't hear anything until Thursday evening where they sent me the codes that I had already pulled off with my code reader. Friday morning, I get a message that I will be charged extra due to liquid melting back of my truck. Well after a $400 bill $260 tow bill to get the truck to this location and then another $200 bill to get it towed to another shop. I'm into this over $800 for them to pull a couple computer codes off of my truck that already done. I recommend going to Pearson's auto or gas and diesel doctor if you're in the Fairbanks area.

My buddy got a flat while on the highway on our road trip and we were running out of air quickly!…read moreWe pulled off the highway around 7:30 just hoping someone was there before they opened. Don came out, gave us some air and when we realized we were going to need a new tire, helped us swap the spare on! We are so grateful that he was there and really embraced the "Good Samaritan" trait and showed great hospitality by helping us change the spare and pointed us in the right direction, all before they were even open! My buddy said he needs new brakes soon and will definitely be reaching out to get that scheduled. Highly recommend!

James and Right Choice Automotive has been the best place ever for my repairs. They are honest,…read morefair and reasonable. They stand behind their work. I have never found such a great place for auto repair before in my life and will go nowhere else again. They've worked inn3 of our vehicles now and every time they've been wonderful to work with. Thank you for the excellent service.

HIGHLY RECOMMENDED. Can't say enough good about RIGHT CHOICE AUTO REPAIR in Fairbanks, Alaska…read more We are here visiting from Southern California and our brake master cylinder went out on our 2014 Jeep Rubicon. We called and made an appointment and the owner, JAMES agreed to come in on July 4th holiday. He said come in by 8 a.m. He was on time and repair was done to my husband's 100% satisfaction. He is very knowledgeable and would give 10 stars if we could. Thanks a bunch.

Chris was phenomenal! My tire blew out on the Richardson highway on a Sunday and the tow truck…read morebrought me to 9 lives auto. Even though he was supposed to be closed, Chris walked out to me and asked if he could help. I had a 3 and 1 year old with me (my husband is deployed) and I was a little stressed. He got me back in the road within 15 minutes and I couldn't appreciate how nice and caring he was!

I have car Repire charge me 1300 dollars hold my car 3 weeks I will never go there and I will don't…read morego there Same job elsewhere under 500 dollars and done by 3 days Save your money go anyplace not 9 lives auto

Zeke at Knitty Griddy Garages is a straight shooter, he diagnose the issue with my car without…read moreuncharging to find the issues. The other shop in town wanted to charge me more than the vehicle was worth Zeke fixed the issue at a 1/3 of the price definitely will be taking all of my vehicles that have problems to him. Thanks Zeke

The step was helpful with questions and concerns. They got me in and out as quick as possible. Best…read morepricing around for car winterization.

Made an appointment for 9 am to get the shocks changed out on my truck. Dropped it off and it took…read moreme to call (10 times before anyone answered) them for them to say they wouldn't be able to get it in at 5 pm. They tried to charge me $1200 for it and said it would take them 8 hours to do the job. Any mechanic out there knows it would take 4 hours, if that. Horrible auto shop. They didn't even have the courtesy to call me earlier in the day to say they wouldn't be able to do it that day or at least anything along the lines of "you might want to come plug your truck in we wont be able to do it as early as we hoped" and my truck froze outside. Now I'm busting my ass in -30°F trying to get it to start. No wonder they're rated less than 3 stars.

North Pole NAPA failed to do the right thing by refusing to reimburse us for a battery that doesn't…read morework in the cold weather, even though it was purchased less than a year ago and still under warranty. On 1/5/15 it was minus 33 degrees at our home in North Pole. We tried to start the truck - wouldn't start, no click, didn't turn over. Called our local auto repair place that we always take our vehicles to. They came over to jump it. They hooked up the battery and said it showed a full charge so a jump wouldn't do anything. We had to call a tow truck to have it taken to the auto repair place. They didn't find anything wrong with the truck so took out the battery and put a new one in. The truck started immediately. The mechanic told us they're finding a lot of people having problems with this specific type of battery. We took the battery back to NAPA and asked for reimbursement - even had our receipt. They refused to reimburse us because the battery showed a full charge, even though the mechanic said it was a bad battery, the battery was dead, and they don't work well in cold weather and they don't recommend them to people. The sales person didn't care. NAPA had an opportunity to do the right thing but chose not to because they didn't have to. We'll never shop at that NAPA again, but she didn't care about that either. Reimbursing us for the battery would have cost NAPA $221.96. Our costs for the tow truck, a replacement battery and the labor has cost us $513.85. I don't know who the local owner of this NAPA is but I know its NAPA. They say that over time you don't always remember what people say to you or do, but you'll always remember how they made you feel. NAPA has made us feel that they couldn't care less about us or any customer. Businesses and individuals are ultimately judged on character and integrity. Our negative experience has found NAPA significantly lacking.

Took my truck to them to have transmission rebuilt went back with a noise complaint Patric the…read moreowner told it was nothing not to worry it was warranted for 2 years my trans blew up I took it back they didn't even touch and it only had a 1 year warranty when it was weeks past one year almost $4000 dollars gone I would not take anything to these people they took almost 3 months and obviously didn't even do the job right they were sure quick about hitting me up for the $45 dollars they forgot horrible business etiquette if they would have checked it when I brought it back they could've fixed the problem super disapointing to me that's the same as stealing your hard earned money

I schedule an appt to bring a truck in to be winterized, the appt was for two weeks later. I…read morebrought the truck in the day before and got a call at 4 PM the next day saying they were not able to perform the job on my truck because they did not have the parts required. I figured that was the point of making an appt but I can over look that. They pulled the ol bait and switch with the price. Quote me at 450 then tell me the bill is 675. (No unforeseen circumstances either). They did change the bill only after I made an issue of it. I was a little surprised after I got jerked around with bringing it in. My big question is do they not have standardized pricing for the work they perform? If you choose to go there I would get a quote in writing just incase they try not to honor it.