Clayton and Laura were both polite and helpful, making the annoying situation of having had someone hit my car a very easy, smooth process to repair. They came out and did an estimate for me without even needing me to exit the vehicle, made arrangements for a rental, and took care of everything. The repair was hardly even a disruption to my life. Laura kept me informed when a part arrived damaged, which I thought was very nice and proactive. My car looks good as new! They also did a nice detail on the inside and it was so clean, you couldn't even tell I had kids in it before lol! Thanks to Collision Solution for quick repairs, great customer service, and for making my baby look brand new again! read more

They did an amazing job on my car and their customer service was excellent. When I got my car towed to Collision Solutions they asked me if I was okay or if I needed to sit down or get some water. They talked me through the process and kept me updated throughout the whole time. My car looks just like new and I would highly recommend Collision Solutions to anybody. read more

As a not so great driver, I've had to use their services more often than I care to admit! They do such a great job, and so fast, you can usually get the dent fixed before your husband even notices! They also do detailing, so that my car feels brand new! read more

Stay far far away from this place they are absolute crooks. I have been in the auto repair industry for 40 years and this is the Worst repair facility I have ever dealt with. They did Unauthorized repairs that did not fix my truck. They farmed the work out to hack mechanics without me knowing. They put used damaged inferior parts in my vehicle that do not maintain the warranty I had from the factory. I had to have all the work redone elsewhere at my expense since they did not fix my truck. They washed my new painted truck with dirty crappy rags and swirled and scratched my new paint. I would recommend anyone else but these guys and A- tire in Hainesville who are the hacks they farmed all the mechanical work out to. I had to go back multiple times and the last time I picked my car up after they said it was repaired and done it was grinding and scraping so bad I could not drive the car and had to have it towed to another shop. I could write on and on about their inabilities and how they tried to rip me off with terrible repairs and service. Trust me stay far away!!! read more

LOVE LOVE THIS PLACE! The customer service is awesome! I had my Yukon fixed there and they did a great job! I also use them for car washes and detailing! You cannot find a better place nearby! I would totally recommend this place!!!! read more

My car looks brand new after a rear end collision. My car is in better shape than myself! Very personable people who care. I will recommend Collision Solutions to anyone in need a auto body repair. Thanks for the estimate and quick job done on my car. Donna read more

From August 2012. The Best thing about them was when I never had to go back.....I ran into an 18 wheeler tire on I-94...superficial damage but there was enough to warrant a claim. The owner and office manager are really nice people. I brought E46 BMW 3-Series Sedan to them and they were polite and courteous. Addressing all of my concerns and telling me it shouldn't take too long to fix. Okay great, I roll out in a POS Kia Sorrento and i was on my way. I go to their shop in Hainesville to go over the damages and get told basically....Im a liar and the Car didnt overheat (Ill admit, its German a problem can be here today and gone tomorrow) I had two or three guys there more intently focused on picking out what they werent fixing than what they were...I basically said as long as the car looks good and drives correctly Im fine. The First time I pick it up...Its raining, Great Get home and notice all of the flaws....Fisheyes, orangepeel, overspray, paint wasnt wrapped around edges, drips, and gobs of stuff throughout the entire job, alignment was severely off and the AC blew HOT. Brought it back after contacting USAA...I was told a new guy did the work....WTF! You dont have a new guy paint a BMW even if its older. You have him practice on a Cadillac or some other POS. Slightly miffed I got back into a different rental and was on my way....A week later I go and look at it. Overspray is still present, many imperfections, clear was burned, damage to the original paint and still the original issues. Final time....Pick the darn car up in the rain again.....I didnt care. I was so exhausted from the whole ordeal I just brought it home and called my insurance company. The alignment was right, The AC oddly blew nice and cold and still does just like it did before it was smashed, runs, burns, my moldings were burned from the buffer, all lights were misaligned...just awful. I ended up bringing it to a competitor and it was fixed perfectly. I would not go there. If you dont care and the insurance is paying for it...fine but if you give a crap about your car dont go. Update 4/10/14, I figured out why the car overheated. A Piece of the fan shroud had broken off and caused the fan to not spin....hence the car overheating.Only reason I say it was from the accident is BECAUSE ONE OF THE BELT WIRES FROM THE TIRE was caught on the shroud. read more

Terrible experience. My car was delayed 3 separate occasions, only to be notified of the delays on the day if of the day before for a total of a week and a half delay from my first estimate. Office manager wasn't helpful and unprofessional at times. Repair itself looks fine. I noticed a week or so later that they had only re-attached my license plate with one screw. I figured I'd get around to buying another screw sooner or later, no biggie. Well the time came to get new license plates and as we were switching the plates, we realized as they removed my plates to paint the hatch of my CRV a bolt broke. Instead of removing the broken piece of the bolt - they left it and painted over it and hence the license plate was only attached with one screw. Thanks guys for that dick move. Now my license plate is scratching up the new paint job and I now have to pay to get the screw drilled out from an accident that wasn't even my fault due to their lack of caring about details. I'll be sure to make sure USAA knows of my terrible experience and everyone I know in the area. read more

Collision Solution - Broken bolt left in and painted over. This is after my husband tried everything he could to get the bolt out himself. - Auto Repair Near Me - Hainesville, Illinois

A few friends and family have used Collision Solutions, and recommended them recently, as my car had extensive damage. I brought my vehicle in for a quote, after getting quotes from a few other recommended body shops. After comparing, Collision Solutions had the best price for the same described work. Not only did my car look amazing when it was finished, but it was completed in a quick turn around time. I was amazed!!! Everyone in the shop I interacted with was very friendly, and answered all the questions I had. I would strongly recommend Collision Solutions. read more

They quoted me a price of $500-$600 for work on my car. They sent another estimate over halfway during the work stating about $400 so far. Then when they called and said it was done they hit me with an $1600.00 bill!!! And the work was shoddy and I had supplied all the parts at my own cost! BEWARE OF THIS MONEY PIT!!!! read more