Caring staff, good therapists, patient respect. The biggest weakness was in the discharge…read morearrangements. Nothing was finalized at discharge and it took 3 weeks at home and personal connections before promised therapy was arranged. The person in charge took no responsibility for the delay.

I will like to say that the care is top-notch and the quality of care is excellent and the staff…read moreare excellent and the office staff are excellent

My father has been in the care of Broadway By The Sea since early 2025 and he is a kidney dialysis…read morepatient at the Long Beach VA Hospital. He is 94 and also suffers from late stage dementia. Early on it was a big adjustment for all of us, but through time, I think we have all adjusted nicely. The staff is very kind to my dad and to me when I am there. The facility is very clean and now features some new interior and exterior decor which makes it feel more homey and inviting. I appreciate all they do at Broadway By The Sea to keep my dad well cared for and safe. Thank you all so much

Came to see my father in law. This facility was nice. There was a security feature to enter, as…read morewell as at the front desk upon entry. I was greeted with kindness and help to get checked in and locate dads room. The place was clean - no odor or must smell. The public restroom was also clean. Dad seemed happy. No complaints about his room and as I was leaving his physical therapist was coming in to help him exercise for the day. I would recommend this location if you're looking into short or long term care for a loved one. Thank you Broadway By The Sea

As a veteran I was transferred from the VA to this facility , upon arrival the administrator…read morewelcomed my wife & I . She informed us that if we ever had to leave to go back to the VA for blood work, or anything else my bed would be saved for 72 hrs. Well the next day I had to go to the VA for blood lab. As I had complications, Had to stay overnight at the VA . It so happened within 6'hrs my bed was occupied & my personal processions misplaced for 24 hrs. When my wife questioned staff , she was informed if you don't like what happened file a complaint with management. When the VA released me to return to this facility, I refused & relocated to a different facility.?

A very nice place for acute care. But they do not allow long-term care after the Medicare 90 day…read morePeriod expires.

Pacific Palms Healthcare did a really great job taking care of my mother for the 21 days that she…read morewas there. The staff was as attentive as they could be with a pretty full facility. When they did take care of my mom, they did so with pretty good care and gentle handling. The one thing I would be a little more focused on is the interaction between nursing staff and therapists- my mom was there to strengthen her legs after being in Kaiser ER with terrible cramps. But after therapy, she was usually back in bed which meant she spent the majority of her time not in a wheelchair, or not seated. Which, for an old person just accelerates the loss of muscle and energy. I know nursing staff doesn't like to move patients, but for patients who are there for therapy, I think there needs to be a little more proactive time out of bed to help them ready to get home. The management is superb. The front desk was superb. The Kaiser care team was mostly good. I wasn't a fan of the Kaiser Social Worker team as they did not connect the Home Health Care that my mom was to received after being discharged. But by enlarged Pacific Palms rehab rehabilitation gets a thumbs up to take care of your loved one and family members.

If you would like your loved one, over medicated, left in wet diapers, not offered a Care Plan…read moremeeting and encouraged to not walk send them to Pacific Palms. Word of advice: call their Ombudsman while your loved one is in their facility: 800-334-9473 OR 562-925-2346 Once they survive their stay and you want justice: 310-345-6884 Everyone deserves care even of you can't speak Tagalog. I have no idea how they received 4 stars from Medicare. I was fooled. When you visit they will show you a different rooms than what your loved one will be in. There is a water line like the place was flooded. I understand there is a health care worker shortage some of the CNA's give their all. Be aware of upper management. I pray your loved one makes it out alive. Im not exaggerating.

It's places like this that function more as a prison for rich parents who don't like their kids'…read morebehavior, then to actually help with sobriety, that are contributing to the current opioid crisis. This place was fine while I was there, paying them. Granted, there were a lot of troubled older teens without a real issue, so it was hard to focus on my sobriety. The fact that it is more like a prison for rich kids says something, but I was still able to find my way. My main issue is what happened after I left. I needed proof that I was staying there and getting treatment for my addiction, which they would not supply. This caused my college to fail me in classes and dropped my GPA to a level I will never recover from. Additionally, they released a newsletter that printed my sobriety date falsely. They said I relapsed on print. This is inexcusable to do to someone early in sobriety. It's hard enough staying sober without your old rehab messing with you. They committed libel, and I probably should have sued. Had my family seen that newsletter, they would not have spoken to me for years. I guess I got lucky that no one read it. I am still sober (over 15 years!) despite their efforts or lack thereof. Needless to say, they did not help with my long-term sobriety. They were detrimental to it. Probably in their best interest for people to relapse, then they can bill you again and take you back. I stayed sober by avoiding this place like the plague once I got out. Lastly, what Cade said in an early review was true about one of their employees sleeping with one of the female residents. Generally, the women who stay there have it a little easier and get away with more. I guess that is why a lot of these 5-star reviews are by woman.

The treatment and care at the center is less than a zero star. Their staff are mean rude and will…read morenot help whatsoever. They will only keep forcing you back to stay so you don't leave. They're only thinking about themselves and their money the therapist there are a joke. They are completely useless And a complete waste of money. This rehab is not worth anyone's money hasn't helped whatsoever. It's just a humongous waste of time. Also, all the pictures is nothing like how the actual rehab is. The rehab is literally one star they will not do anything to really help you get through any of the step work or to help you get better. I would honestly say that if you're looking for a treatment center go somewhere else this place will just keep taking money from you and won't let you leave just because you signed a contract meaning that they have to keep you there making a very difficult to actually be able to leave on your own terms I will definitely suggest this place gets new staff a new owner and therapist that will actually be respectful. Also, on my time there a therapist got in my face and tried to fight me few of their staff members or very rude and always picking on me there I pretty much felt like I was being bullied while I was at that rehab by the staff, the owner and the clients they did not have any understanding of how it is to come off a hard drugs and if you're looking for any sympathy or empathy, you will not get it here the better solution for someone who is really struggling and needs a program would be good into a hospital so they can give your right medication. This place did not give me any medication whatsoever and drove me to insanity. definitely would not recommend this place one star

My mom stayed here for 2 1/2 months after suffering a severe stroke. They took great care of her…read more She was happy while she was there. So happy she didn't want to leave. All of the nurses and staff are very nice and helpful. Ellen in admissions helps us get situated and also helped us find a great place for my mom to go after she was discharged.The followed up and got her new caregivers everything she needed even after she was discharged. I would recommend this place to anyone. I am so thankful to them.

This is the second time we've had to place my brother in law in a skilled nursing facility. From…read moreour first experience, I knew we were going to choose Bel Vista again for his care. Ellen, the case manager kept me Informed and was always available to answer my questions. Giselle and the other nurses are so caring and compassionate. The CNAs were on top of things. Rosa was my BIL favorite CNA. The rehab staff worked with my BIL to get his strength back. Michelle the dietician kept me in the loop on my BILs weight and she worked out a plan to get him more calories to help him gain some weight back. From front staff to the kitchen staff, everyone was so kind.

I would HIGHLY recommend Courtyard Care Center…read more I spent 1 month at Courtyard and was very pleased with the care they provided. Everyone I came in contact with was friendly, professional, and above all, caring. Shout out to CNA's, Olga, Jose, Carlos and Crystal. The Physical and Occupational Therapists were upbeat and full of motivation and praise. Shout out to Shelly, Celena, Mandy and Alex. Also Kim and Kat (PT Manager and Asst. Manager). Courtyard is very clean! All rooms were swept daily and deep cleaned regularly. In the rehab room, all equipment is wiped down with disinfected after each use. Food was what you would expect... (No Michelin Stars) but, the staff made sure you were satisfied and good about offering alternatives. There were a few mix-ups with medications when I first arrived, but those were straightened out immediately. All in all, very happy with our choice.

Since my review, management has employed more staffing. There is an effort to improve the food…read more With more staffing, there is more patient attention.

A Recovery Journey Worth Celebrating…read more After major neck surgery, I specifically requested Southland Physical Therapy by name--and they exceeded every expectation. This facility became my path back to full conditioning, and I'm grateful for every session. What struck me immediately was the diversity of the patient community: athletes training for competition, working professionals recovering from injuries, people of all ages united by one thing--a willingness to do the work. That environment itself became motivating. The entire team deserves recognition. Every therapist and PTA brought expertise and genuine care to their work. The operational excellence impressed me too: reminders arrived the day before appointments, they consistently ran on time despite high volume, and every interaction came with a smile. A special acknowledgment to Conner, who balanced knowledgeable instruction with the perfect level of challenge. Each week, he pushed me just beyond what I'd accomplished the week before--exactly what I needed to progress. Beyond physical recovery, Southland reminded me of something essential: how to stay positive regardless of the challenges we face. That lesson extends far beyond the treatment room. If you're willing to put in the work, this is where you want to be.

I've had positive experiences with the physical therapists at this location but the front desk…read morestaff ruins it all for me. I was waiting to write this review but my recent experience over the phone just pushed it over the edge. The front desk staff makes me feel like I am bothering them. Even checking in- come on it's part of your job!! Looking at previous reviews it seems like it has been an ongoing issue. I was overcharged on my first 2 appointments and ended up with a large credit. I was notified the therapist I was working with was leaving and the only other therapist that has experience with my issue does not have availability for a few weeks. So I wanted my credit back as a check- it showed on my insurance application that the claim was processed so I called in. I spoke to Jaden and she said that it was not sent back to them yet so they would call me back when it did. I confirmed with them that they would call me back and she said she wouldn't just leave me hanging.. Then I said thank you, bye and she proceeded to just hang up without any bye or anything. I don't know why every front desk employee seems like they are miserable working there- not sure if it is management or just all of their bad attitudes every time. Won't be returning. Please retrain the front desk!! Makes me feel uncomfortable interacting with them.