I called to schedule an appointment because my dog needed a surgical evaluation for a small tumor…read moreat the entrance of his ear. They wanted a $50 deposit over the phone just to schedule the appointment. Who does that to a new client/customer? I declined and took my money to Crater Rd--animal hospital in Petersburg, VA. They were happy to schedule my dog without an upfront deposit.

We have been utilizing Vet Xpress for years, and from dealing with Dr Sanwald to Dr Braunstein, my…read morefamily has been very satisfied with their services. I was sad to see Dr Sanwald go, but have to say that Dr Braunstein has come to hold a special place in our hearts. He really cares, and goes above and beyond to help your fur babies. We are grateful for him and all of his efforts.

We had a minor emergency with our pet, these folks were available, professional, friendly and took…read moregreat care and our pet recovered quickly and completely. Thank you very much, you answered our prayers!

Made an appointment online and when arrived was told they are not taking new clients. had received…read moreemail with appointment confirmed and no phone message that they would not accept new patients.

The entire staff is fantastic! Dr B. was through & was great with my kitty, listened to her…read morehistory & was able to keep her on her medication and able to use our same mail order pharmacy.

Great staff the vets are great with are dog. Have been using them for years. They will get you in…read morefor emergencies fast and they all care about all the animals

Dr. Metry is a good vet. She cares about all the animals that people bring in. Very caring and…read morefriendly.

I was looking for baby bunnies to gift my daughter for her 8th birthday. After one failed scam…read moreattempt and the loss of $100, I was desperate to find others! I came across Big Ed's on craigslist and messaged them right away in hopes they were real! Rose quickly responded that same night and I felt very much at ease that I was speaking to a real compassionate human being. She allowed us to come visit the bunnies the next day before we left a deposit. We were thrilled with our visit. A week later we picked the bunnies up after reworking our scheduled pickup time Rose helped surprise our girl where she didn't believe they were her bunnies to bring home! I would absolutely recommend Big Ed's if you're looking for cute and affordable pets. We also picked up Some fresh eggs during our visit!

Wasted time coming there. No one cared or was able to help with my pet…read more This was not the first time as when we moved to chester I attempted to use them for our prior dog. They required a 'full work up visit' just to get a bag of food prescribed by his current vet and there was just no way to communicate with his vet to verity. So we drove on down and stayed with his old vet. The. only. reason. I went there was my vet was on vacation and my pet had a life threatening issue. This vet is 10 minutes from me. I would drive an hour on fire before going there ever again.

When The Dude got a gash in his side, doing god knows what, being a goober as he is wont to do, we…read morebrought him to Crater to sew him up. He is barely out of his puppy year so he was shy and scared but they were very gentle with him. They even trimmed his nails. I could hear everyone swooning over him in the back room because he is a handsome fellow. He survived his stitches and found a fan club.....and we appreciated that staff were very kind and gentle with our silly boy.

I won't be returning to this clinic after what happened to my dog. He's a healthy 4-year-old with…read moreno history of medical issues or aggression--he's registered with the AKC, comes from a strong bloodline, and has been seen by vets regularly without incident. During a routine nail trim, he became so distressed that he urinated and defecated on himself and ultimately stopped breathing. I wasn't present, so I'm relying entirely on what I was told--which makes the situation even more concerning. Based on what I understand, things escalated after they attempted to muzzle him, despite him never having shown aggression. That should have been a clear signal to pause and reassess, not push forward. When I tried to ask Dr.Regetz what happened, I was met with short, defensive answers. Any attempt to ask reasonable questions was treated as combative, and I was hung up on without getting any real clarity. Since Dr. Kenny left, this clinic has gone downhill in terms of professionalism and care. I no longer feel confident in their ability to safely handle animals, nor do I trust their communication or judgment. I strongly urge others to consider a different provider. I was understandably upset and just wanted answers. Dr. Regetz was immediately defensive, treating my questions like attacks. She even said, "You weren't here--I'm the one who had to bring your dog back from the brink of death," as if I should feel bad for her. That response only made me more concerned about how this was handled. It did NOT have to get to that point any reasonable person would have stopped before it did.

AJ Ereio is a great vet and the staff is wonderful. They treat my animals like they are their own…read more My dog gets excited every time we visit and he loves to see his friends.

We are very disappointed in this vet especially since they came highly recommend by a friend…read more We've been taking our 2 dogs to this vet for just better than a year and have spent more in there than we care to think about. The normal receptionist we've dealt with seems disorganized, not overly personable & at times downright rude (unless you're someone she knows by name). In our experience, the veterinary assistants seem to be the best thing going for this place. They have always been a joy to deal with, unfortunately we've heard them get talked down to right in front of us. We expect a Vet to help us understand what's going on with our pets and educate us. Even when we ask to have something explained here the Vets have basically blown us off or just handed us a brochure. One time after spending +/- $165 on bloodwork the Vet came in and said "okay, her bloodwork looks good"... no explanation, no offer to email the bloodwork, just that it's okay. On another occasion our dogs were administered shots that we hadn't agreed to nor even discussed. Our final experience with this office was the experience of waiting on hold for over 5 minutes just to speak with reception. Thanks, but no thanks, we'll take our dogs and our business somewhere where we'll be appreciated.

Dr. Grenoble and the entire team saved my 3-month-old toy poodle's life. Her regular veterinarian…read more(Crater Road) was unable to see her immediately, even after being informed that it was a medical emergency and that she appeared to be having seizures. Dr. Grenoble and his staff acted quickly and compassionately, recognizing how critical her condition was. They stabilized her, provided exceptional care, and even followed up after she was discharged to check on her recovery. I truly believe that if they had not acted as swiftly and professionally as they did, my sweet Raven would not be here today. I am incredibly grateful for the care, expertise, and kindness they showed during one of the scariest moments I've ever experienced. Thank you for saving my baby.

No stars is possible!!…read more Terrible customer service! Trying to get meds for our dogs for a week. I called l/m for refill and written prescriptions. Drive 40 min up there, didn't have meds ready just charged us $40 for a written prescription that the pharmacy doesn't carry, called back asking them to refill it. They called back apologized said they would have the refill ready this evening. My husband drives 40 min again to-we can't give you the meds until you bring the prescription back (not telling me this on the phone this morning) so now driving 40 min there and back home 2 times with no meds. Will not be going back and do not recommend this place! They make it impossible to get meds elsewhere and they do not respect your time!

I just have to say the hospital staff is amazing and very helpful, polite, patient, understanding…read moreand all around awesome. I took my dog Luke there last night, originally for his first checkup but turned into a sick visit. First off we were greeted the moment we walked thru the door. We were given our paper work and seen almost immediately after completing everything. I am mad I didn't get anyone's name because I was so overwhelmed with my puppies diagnosis but they should know who they are. The One thing I appreciated the most was they explained everything so I could understand, and their patience was great. It was a lot to comprehend and they gave me options to review. I was getting worried because it was the end of the day and I'm sure it was past their time to leave but they didn't rush or pressure me to make a decision quickly. They took great care of Luke and sent us home feeling hopeful. I also spoke to the staff this morning and they checked up on his condition, answered any more questions I had and reassured me things are going well and how they should. I am so glad I chose this vet to bring my baby.

I've been bringing my dog in to this vet for years. And every year during this time of year, I have…read moreto bring her in for medicine. I came in this morning to see if I get the medicine refill and they said no I would have to make an appointment to have her looked at. I said that bring her in for the same thing every year and nothing is ever found out. I will now have to pay an office visit plus testing and then the medicine. This place is unbelievable. They do the same test every year and come back with nothing. This place is just about money and not the animals or the people. Maybe this is why the parking lot was empty this morning

Sadly I can't comment on their dog bedside manner but I was disappointed to find that the emergency…read morenumbers on their answering machine aren't read correctly or aren't in service. Secondly when I did finally get ahold of someone it's the afternoon and they have no vet on. (dog has possible emergency) They are also filled up until mid - june. They're low on help here at this vet. (Proverbial and literal help. ) Seems like animal care on Fort Lee takes a backseat to everything else. Not entirely sure how to rate, but one star for their complete lack of accommodation seems appropriate.

I actually had a really great experience here. I was very skeptical about going when I saw the…read moreprevious reviews, but it was super simple. I had my pets registered one day and had them seen and vaccinated the next. It was easy to get my old records emailed over from El Paso and the staff worked diligently with me to get their health certificates updated for our upcoming PCS. It was also $100 cheaper than anywhere I've taken my animals in the past (even with getting a year supply of Heartgard for my dog). I also was impressed with all the leash hitches throughout the building so it was a breeze with a stroller, crated cat, and our 90lb dog. I'd go here again and recommend them for all basic animal healthcare and needs.