During the pandemic, TVH is taking precautions by having pet owners stay in their vehicles while they bring your fur babies in for their appointment. I miss being with them but grateful for the safety measures and their service! Dr. O'Neill then called me and gave me a thorough update on my felines, and we had a short chat! He is so personable and warm! His staff did a great job too! Easy peezy... this pet owner is feline fine and my cats are happy and healthy! No kitten, TVH is the cats meow! read more

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Everyone is very kind, the vet has been known to sell me prescription without a visit

The vet and staff always took very good care of our cats. Our cat passed and I want to send them a thank you for treating her so well.

My dog had a cancer scare when a tumor popped up suddenly and grew quickly. The staff and doctors at Tuckahoe Vet Hospital were extremely accommodating and kind. I was able to get an appointment the day after I called. They were honest about my dog's prognosis and upfront with pricing for surgery (which wasn't bad at all!). Pathology results came back quickly. Communication between myself and Dr. O'Neill was professional, timely, and kind. I have been going here for the past 8 years and hope that I'll still be able to go for many more! read more

Our last visit was the most disheartening experience I've ever had for one of our pets and we've had pets our whole lives. I'm not going to go into all of the details but I left in tears. No vet has to agree with our medical choices for ourselves or for our furry babies, but to be treated rudely or pressuring a client over decisions on vaccines, etc. is unacceptable. I've had experiences at a few different vets so I know what good quality customer and pet service is. It's not what they said to my face; it's how little they said to me and asked me about our dog before examining her... and what they chose to say behind closed doors about me which I heard very clearly. They might want to think about that with other clients in the future. Also, the communication was terrible and there was massive oversight on some very important things on their part if I hadn't asked questions or told them. I'm very sad to say that this place has gone downhill and we will be looking for a more loving place that respects our decisions and doesn't behave so coldly with clients they disagree with. I also think they need major improvement on how they treat dogs that are afraid by asking more questions and getting to know the dog a little better before examining or administering anything. My puppy is now very traumatized after her experience there and will most likely have to be sedated before we take her in the car again. I know they don't want us back anyway after the way they treated us but I felt it my duty to warn others looking for a vet. read more

I have been taking my Jack Russell to Dr. O'Niell since 2014. He has been great, helped me with her allergies, but this year has been very disappointing. I brought her in February for vomiting, lethargy and Dr. Jeffers diagnosed her with anal gland issues. The problem came up again in May, I was told her anal glands were full. In June I took her to Quioccasin Vet Hosp.. They said her anal glands were fine. Ran a blood panel, (she is 13 years old) and discovered Pancreatitis. She could have died! Also, it should be noted that Tuckahoe Veterinary Hosp. is NOT accredited by the American Animal Hospital Assoc. https://www.aaha.org/default.aspx Perhaps, if they were accredited they would have been more thorough and ran a blood panel in February. read more

I've lived in Richmond area for about 4 years now, and I wouldn't go anywhere else. The staff and doctors here are some of my favorites that I've ever had. They know all 3 of our animals by name and personality and are always great to follow up with us when it's important. They truly care and I'd recommend them to anyone. read more

I have been going to T.V.H. for four years now and I would trust everyone there with my pets, my children, and my husband. You are treated like family. Dr. O'Neil and his staff treated me with respect and love when we had to put our 16 yr. old dog down. He doesn't just care for your pets, he cares about your family too. read more

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Dr. O'Neill has taken care of several of our animals. We recently had to put our dog to sleep. It was my first dog, and I must say they were very compassionate. He did all he could. The care we receive from the doctor and his staff is always first rate. They are not only respectful of the client ,but of the pet too. We will definitely continue to give them our trust. (but they need to stop using the 'rainbow' card!) read more

We had an amazing experience with Dr. Jeffers. My brother went to a different vet who failed to diagnose his dog and wanted him to pay for xrays to diagnose Pyometra. We decided to get a second opinion and luckily got an appointment same day with Dr. Jeffers, and withing 30 seconds of being in the room, she knew exactly what was wrong. She swabbed lily for bacteria and gave her a shot of antibiotics and some fluids, and she also called Helping Hands while in the room with us so she would know exactly what information they would need for her emergency surgery. She also followed up the next day and the day after that to make sure Lily made it through surgery. We are very happy pet owners and because of her, Lily is on the mend! read more

I've been with Tuckahoe Vets for 15 years. Dr. O'Neal will move heaven and earth for your pets. And keep the price managable. I know the office is having some Covid growing pains. Be patient. He's worth it. read more

I was very shocked and disappointed when I called with a pet emergency and was told that they wouldn't see us because they were all booked with appointments! They told us to find an emergency clinic and didn't offer any options. I had to ask for recommendations. They started offering places far from my home. I told them my pet would die by then if I didn't have somewhere close. They told me they still wouldn't take my pet. I told them where I lived. Finally, they offered an emergency vet closer to my home. I have never been to this vet so I have no idea what their usual service is for appointments. But I feel like any business involving lives should be in business to put the life first, not the standard appointment. Had my pet died, this would have been a very different review. We were not asking for a handout, only help for an animal that was going into shock. read more

I have been using the Tuckahoe Veterinary Hospital for 40 years, at first because of it's convenience (only 5 min drive from my house) and eventually because I was very pleased with the care my cats have received there. From annual shots, diagnostic blood tests, ultrasounds, overnight medical care, euthanasia, I've been happy with the kind and compassionate manner in which Dr. O'Niell and Dr. Jeffers have cared for my cats, not to mention the expert medical care. Last fall, my Siamese mix Cleo was euthanized due to liver disease. She was almost 18 years old, and just needed to be relieved of her agony. Dr. Jeffers allowed me to stay with Cleo afterwards in the patient room for as long as I wanted, allowing me to hold her and say my goodbye in my own time, before I left her to be cremated. I really appreciated not being rushed at this heartbreaking time. I had also been allowed to accompany Cleo previously, weeks before, as she received a diagnostic ultrasound in one of the back rooms. The Tuckahoe Veterinary Hospital is a small operation, and not "fancy", but it stands the test of time. Prices are reasonable, and I appreciated when my cat needed a maintenance drug specially compounded, I was given the name of the compounding pharmacy so that I could purchase it online at reduced cost. The staff has always been friendly to me in the outer office. At my routine visit for Ling this week, I just learned that one of the girls at the front desk has departed to better her veterinary education, and I felt mixed feelings: happy that she's seeking advancement in her career, but sad that she will no longer be there when I visit. It's that kind of a "family" atmosphere that makes a difference to the clients. I highly recommend this veterinary practice to anyone who cares deeply for his/her pet. read more

Best veterinary hospital ever. I had an unusual situation where I needed to board my dog which is always boarded there. Due too an unusual situation I had to remove my dog and 2 cats from my home temporarily so I called the office and asked them not only that I needed to board my dog but 2 birds also. A parrot and a cockatiel. Tuckahoe Veterinary only takes care of dogs and cats, but without a minute of hesitation they said no problem. They really saved me in a time of need. Dr. Fielding and his staff are fantastic, and always are there when I need them, even though my dog hates to go to the vet. When I got there with my dog he didn't want to go in and Allie one of the staff members coaxed him in and told him you are just staying not seeing the vet which I thought was so special. I thank them for being so great and going beyond all expectations. read more

This was our vet when we first moved to the area. Giving two stars because the office staff was nice enough and did a good job keeping us up on basic vaccines and access to preventatives, etc. Unfortunately when my beagle puppy was very sick, vomiting constantly, constant diarrhea, and sometimes puking and pooping blood, they wrote it off as "dietary indiscretions" even though he was never unsupervised and I knew what he was eating. It turned out my dog had intestinal lymphoma and would have been much better off getting prompt treatment. I wish they would have offered us the option to get a scan or taken these symptoms more seriously. We ended up having to get these services from an emergency vet after my dogs life was on the line. It would have been better in every way (safer, less expensive, etc) to have taken a more proactive approach. If you like your dogs and care about their well-being, go to a vet that does too. read more

The receptionist was very rude. While I was asking her a question about how I would receive the results from my dog's test she interrupted me multiple times to ask for my payment information. The vet wasn't very detailed and I had to request for certain tests to be done. read more

We had to put our dog down recently......we had moved here only three weeks before and had no idea where to go and what to do. The staff was so kind and thoughtful through the whole process. The true reason I even made an appointment with them is because they were willing to examine Our dog first and offer consultation for euthanasia. Soon after putting her down we revived a condolence card. They we extremely sympathetic. They made a horrible decision easier. read more

I want to take the time to thank Dr Fielding and all the staff. The great care given to my Ramsey. He's a happy and wonderful Jack Russel. I thank you all so much for the kindness and love given each and every time we come in for a visit. Peggy Taylor . read more

Dr. Jeffers and all of the staff were great! They really took the time to explain my dog's health to me. Dr. Jeffers also called me the next day to go over my dog's lab work and made sure I knew I could call any time and she would call me back promptly if she is with a patient. Thank you all for being so great! read more

I had an awesome experience at this clinic! They were able to see my senior dog the day I called. The staff was extremely kind, gentle and patient with my old girl. Dr. Jeffers was through and explained everything in detail and was very empathetic. She clearly is an expert in vet medicine and knew several new treatments to try. I left hopeful and encouraged. The prices were very reasonable and well worth the long drive to get to her. I would highly recommend Dr. Jeffers and this clinic! read more

We have been going to Dr O'Neill for at least the past 20 years. I highly recommend him to everyone. His staff has been so compassionate through the passing of all of our animals throughout the years. Dr O'Neill is not one to recommend the option that's the highest cost to you. I would never trust taking my dogs to anyone else! read more

Dr. Fielding and his staff are compassionate, courteous and very professional. After trying several other vets in the West End and finding them unsatisfactory, we took our 17 yr old Shih Tzu to Dr Fielding and were very impressed. My daughters have taken their pets to Tuckahoe Vet also and are very pleased. Recommended highly. read more

This is definitely the best vet in the Richmond area! We have been going here for 6 years with 3 different dogs. Their prices are more than fair, and Dr. O'Neill and the staff are very knowledgable and compassionate. The front desk is awesome, always knows our dog by name and asks about whichever one is not at the appointment. A fantastic practice! read more

I am affording TVH a second star due to the difficult times we live in. TVH vaccinated one of my dogs after being told explicitly TWICE that he did not need vaccinations AND having his complete vaccination records. It cost us over $100 of needless vaccines. They did not address their mistake after we brought it to their attention. They simply said "his records indicated that he was due for vaccines," which was not true. I'll say the staff is polite and accommodating and that the necessary precautions being taken to prevent the spread of COVID make giving good care more difficult. However, the staff obviously did not read my dogs records fully, the vet called me after giving care rather than before to confirm care and when confronted with the mistake, the staff literally refused to address the extra $100+ of useless care they provided. Perhaps they provide adequate care during normal operations, but until then I recommend you take your animals elsewhere. read more

I found dr. O'Neil over 20 years by accident when I had two puppies with parvo and he nursed them. back to health. With my dog Popi he got him through heartworm and Lyme disease. He wept when he couldn't save him from drinking antifreeze. When my dog Azia died from heart failure he and his staff sent me a sympathy card. I have boarded my dogs at the office when I have gone on vacation. I take my latest dogs to him now and they love him. I would recommend this Vet & office to anyone. He makes good diagnosis, and he and his staff are animal activists & very compassionate. read more

This is by far the best vet I have ever seen they treat the dog like it's there own we just had to put our girl down and one of the nurses actually got tears in her eyes because of her being put down they don't care about the money they care about the pets they are so great and made this tragic thing just a slight bit better I have been to another pet to put my sisters cat down and they were not this good tuckahoe vet sent a card and it was so amazing thank you guys so much for everything also the group they are with that does the cremations is so amazing they give you so much such as some of her fur a certificate a card flowers seeds to plant a bookmark and so much more they really do care the name tag is so pretty I love the way the did everything they have hotlines for the lose if your pet that you can go to and gets help it so amazing that they care so much I will never use another vet for anything else I love tuckahoe vet so much read more

So, I am actively searching for a new vet (my current vet is ok, but when it comes to veterinary care, ok is not enough!), and I drive past this vet everyday on my way to work (& I bring my dog to work: I'm so lucky, I know!!), so it was top on my list of vets to investigate. I wanted to go in for my dogs yearly snap test as a test visit, but they wouldn't do it without a full work up, which I appreciate, but didn't need, so we went to my old/current vet for that, so I have NOT seen a vet or had vet care there. However, after interacting with the front desk, in person, to pick up meds twice and seeing the unprofessionalism, I know my dog won't be a patient there. The first time, it took me over half an hour to pick up one (1) heartworm pill for my dog. They would stop helping me, mid sentence, when another patient came in. Seriously? They even knew I was thinking of making them my real vet...and they still treated me subpar? The second time, I waited while the person on the phone (clearly a personal phone call), completely ignored me. Eventually another person came out and helped me, but wasn't particularly friendly or engaging or apologetic for my wait. Again, it took me 15 minutes to purchase a single pill (& this time they had a folder on my dog). If this is how they treat the humans, I don't want them treating my nonhuman family members. read more

I am not sure if its burn out but if you love you pet like your child this is not the place

I don't know what Toni k is talking about I have come to Dr. Oneil for over 20 years and 5 dogs. I have always found him professional and compassionate. When my first dog drank antifreeze he tried desperately to save him. Running out to the parking lot and grabbing him out of my arms. He cried on the phone when he told me he died. His diagnois are great. He saved my puppies from parvo. And treated Asia from a puppy till the day she died at age 14. I then recieved a sympathy card for my loss! I just returned from vacation last night and ironically have to pick up my my 69 lb hound puppy today, who Dr. Oneil has boardered for 2 weeks. He always has kittens and cats there rescued and available for adoption plus 2 regular cats who walk around and greet you. So Toni must have came on an off day. I say if you love your pet this definitely is the place. Colette C. read more

I can't say enough about Dr. O'Neill and his staff at this office. We have been bringing our Pug there for 11 years and have been very pleased with his care which included a couple of different health scares. When I had to make the decision to put my beloved cat down after enjoying 17 years with him, Dr. O'Neil and staff were so compassionate and patient as I said goodbye. Numerous hugs and tears were shared amongst the staff and my family. Later that week we received a heartfelt card from the office and a call to make sure we were ok. I don't think I could ever trust anyone else with my animals. A+++ read more

I have been going to Dr. O'Niell at Tuckahoe Vet for 5-6 years now for my two large dogs. I highly recommend this office to anyone. One of the things I really like about it is that they do not take your dog into the back unless they need a more extensive test (like an X-Ray) and do all the other pieces (shots, exam etc) in the room while you are there. I have been there both for check ups and other more urgent matters (including partial CCL tear/inflammation, productive coughs, broken toes, grape eating, lump removal and testing, etc) and always feel like my dogs are in good hands. I feel like they have a good mix of providing appropriate, thorough care without recommending unnecessary tests and procedures like I have experienced at other vets. I think they also have reasonable prices and feel that everyone I talk to from the front desk staff to the vet techs and veterinarians are professional and caring. read more

I can't begin to explain my complete and utter disappointment in this Vet. I was recommended by a family member who had nothing but good things to say about this practice initially. I set up an appointment because my dog had blood in her stool and urine. After meeting with the Vet and having a urinalysis done, she prescribed a prescription and set me up for a follow up. I missed the second appointment and had to reschedule for the following week in which I met with a second vet. Again, I had to pay for the vet visit and another urinalysis to be done in which he prescribed a different prescription and did mention that is could possibly be stones in her bladder if the medication didn't take care of the infection this time. The medication seemed to work and my pup has been fine for the last couple months. We noticed last weekend that she had some blood in her urine again so I called the vet and asked to speak with someone and that even though I was okay with a different vet looking at her for the follow-up visit I would like to have one vet for my dog. I received a phone call this morning from a third vet with whom I had never spoken to and apparently is the owner, and the second we began our conversation he was extremely defensive and combative. It is extremely stressful knowing your pet is not in perfect health and it can be very expensive. The LAST thing I need is a Doctor/Owner who has never seen my pet nor ever had a conversation with me attack me on the phone like this issue is due to my negligence. I was simply calling to set up another appointment and voice my concern about having too many different vets, I wanted one person to look after my dog going forward. Before we could get into the conversation he very rudely told me that I had been in twice for a UTI and that I had denied xrays twice so what were they to do. I stopped him and told him that not ONCE did I deny an xray. It was mentioned to me on the second visit that an xray may be the next step if the medication did not work, I was under no impression that it was necessary at the time nor was it presented in that way. His response was "well I'm looking at the charts right now and it says you denied it." I asked him to check his tone with me and that I should be respected as a client. I explained to him again, that was not the situation and again got the response that it was "in the charts." I was so furious and saw that he had no desire to see the point of the call which is to GET MY DOG HEALTHY, I told him I would be finding another vet and hung up. After calming down I called back and spoke to another woman to voice my concern who was EQUALLY as rude. All this place could do was read the charts back to me and tell me maybe I should find another vet. I am beyond insulted to be treated this way and will gladly find another vet who will understand the frustration of a pet owner and try to help fix the problem rather than point fingers. I don't care what the charts say, I don't care whats happened in the past, I want to bring my dog in and get anything done necessary to get her back to full health. Interesting enough, the person that recommended me initially is also no longer seeing this vet after 2 or 3 visits as well. Shame on you Tuckahoe Vet, and shame on how you are running your practice. read more

horrible vet. i brought in a kitten w ear mites and crying in the litterbox w loose, mucus and blood in stool. i was sold a bottle of Tresaderm that expired in 3wks (i didnt notice) and told to treat him for 2 weeks straight. the maker of the medicine states you cannot use the medicine for more than 7days or the animal may go deaf. oneil says he doesnt listen to the manufacturer and to retreat in 20, then 30 days. they charged me for a vaccined they didnt give and refused to refund the money...they said all they could give was credit. they said nothing about his bowels. then the kitten had pink eye on friday and i called. oneil told the girl to tell me to wait and see if it got better. over the weekend the kittens eyes swelled shut. monday, i called monday and was told they didnt have time to see me. i called banfield at 630pm banfield whos vet waited until 7pm for me to get there. the crying in the litterbox...contd...then worms came out...so i called oneil, who said i could use the credit to get a fecal. he said the kitten had roundworms that kittens get from their mothers. i told him my older cat has been exposed to the kitten and theyve been sharing a litterbox for weeks and could i get him some wormer too., oneil tells me on the phone, point blank, adult cats dont get worms (after he just told me the cats mother had them). i said i would like to treat him anyway, just in case. o'neil refused and said he would not treat my other cat. i was stunned. and upset. so i told him that I had looked up Tresaderm and the manufacturer states not to use the product for more than 7days...as it can cause deafness. oneil ignored what i said and arrogantly said he treats for 14 days...then he does a single dose after a few weeks to kill any hatched eggs. by this point, i knew i was dealing with someone who did whatever he wanted no regard for safety..no regard for facts...and could not be reasoned with. when i went to apply the medicine after a few weeks, i noticed the exp date had passed. the bottle expired a few weeks after they sold it to me. i left a vm to return the bottle and exchange it for one that had a good date. of course, i got a call, oneil told the girl to refuse to swap it for me. nice people. i got a copy of the records...they documented that the kitten had normal bowel movements when i brought him, despite the reason i brought him in was for crying in box w mucus and blood in stool. i am filing w the vet board. this guy needs his license revoked. read more