We were getting a small flood around our well head. They came and found the leak, had to dig a…read moredecent size hole. Fixe and done. Very professional and arrived as scheduled.

Maupin well service was recommended to me on Nextdoor. We were told by another contractor a couple…read moreof years ago that our well was no good. He charged $140 for the service. We didn't have the money then to get a new well. This fall we decided to get a new well. Called and spoke to Mr. Maupin about an estimate for a new well and set up somewhat of a time (they said they would let me know) to come out. We were just called the other day and were told they were on their way. Mr. Maupin had told my husband that they would check the well. Within an hour they had water coming out of the well. They would have to come back to find the well and then proceed after that. They charged $675 to come out. I was told by one of the sons that the visit was $225 and the hour work or less was $450. I couldn't believe it was that much. No mention of what a service call cost or the service. Just that it is what it costs. I asked to talk to their dad and during this conversation he said, "Well what is it worth to you". I told him that a heads up on a service call charge and service would have been appreciated. My husband asked when they could come back to finish. I wasn't onboard with that. He has Parkinson's so sometimes he doesn't think clearly. They said this week but would not give an estimate. I didn't want them to do the work and it is now Thursday and we haven't heard from them. We hired someone else on Monday. Maupin is a major ripoff and their business practices are criminal. Do not use Maupin unless you want to be ripped off.

overpriced, they charged me 240 an hour for 2 people. one knew what they were doing and the other…read morestood around watched and was a gopher. They also stalled for time looking at options that were a waste of time. Expensive lesson.

Finally reached the end of my troubleshooting abilities and had to call in the pros. Pep and Cory…read morecame out and made quick work of my broken well innards. The total was costly but will more than make for it in water and electric bills. The pump now holds pressure, the sprinklers have renewed pressure, and my lawn won't be dry and dead this summer. Give them a call, it'll be worth it.

Excellent job. From start to finish we were pleased with the well and sprinkler system that Mr…read more Hawley installed. During the worst heat of late June and July he worked diligently to complete the job. It has been over a month since he finished and everything is perfect. He took care in the yard as if it was his own. We are lucky to have a business like this in Portsmouth. I would recommend him to my friends!!

I was given his number from home advisers. He came out to look at the pump that was thought to…read morehave a leak. He advised before he could start the pump up had to replace parts. He claim he could not start it unless he did that. I was able to start it with that new part. Then he advise before he would look for leak he would have to replace all the plumbing under the house. He refuse to do any trouble shooting unless I allowed to replace all the plumbing first. I had a real professional come out and they found the leak which was not under the house. The bill was over 200.00 for him to do NOTHING.

Call to ask some questions about my well that was installed by him he was very abrupt and not very…read moreinformative. If I had the choice I would not use them for Builder chose him so I have no choice

very poor job. gave him a lot of business but will NEVER do it again…read more 1. Mark Stuart is a VERY rude person. He is unprofessional when he talks with you. Complains about everything. Is very nice when he needs the job but after that is a completely DIFFERENT person. Take my advise and avoid him! 2. Follow up service is very poor. Job left unfinished. Left pipes sticking out of the ground all over the place. Created a outdoor ( ugly faucet ) in the middle of the walkway. Garage inlet to the water tank was leaking and flooded the whole garage. Irrigation heads were running all over the place. Irrigation heads were broken and he would not come in to repair them. Said he has not time to meet or repair anything ( he is too busy) .

I've recently had a BAD experience with another (WELL KNOWN) plumbing company that I had snake a…read moreclogged sink which took only 40 minutes* to fix (I did the math and it worked out to be *$509.45 per hour!!!)... :^( But today I had first hand experience with Bert's Well & Pump Service! And my conclusion can be summed up in these SIX WORDS: HIGH QUALITY - LOW COST - FAST SERVICE!!! :^) Very truly yours, D. R.

My lessons from the failure of the well drilling project with this contractor are:…read more(1) The agreement: the contractor asked me to sign at the beginning of the project, which is 100% favorable to the contractor and the dry borehole cost is much higher than other contractors. Since the office lady told me they would try their best to help me in the project and I wanted to give some business opportunity to this local contractor, I agreed to do the project with concerns. (2) No walk-through onsite: I asked many times to have a walk-through to determine the location of the borehole and get hydrogeological data from related website, they said they were so busy everyday with urgent pump repairs. Finally they picked a spot at the front yard for the convenience of their drilling truck. I questioned the spot and the lady replied it's the only spot the Health Department allowed which was not the case. (3) Little information provided during the project. Since it was a not a small project, I asked them to give me introduction on how they do the work, some brochures of the pump, pressure tank and piping, and videos on how they do the work on website. I got a pump picture only without any specification. The company website they asked to me check has no more than structure of website. I understand the risk of well drilling with dry pockets, but the way they used didn't do any help to reduce the risk. The only thing was their financial benefit was protected to maximum, and left a buried dry borehole, damaged grass at front yard and mud dumped at backyard for me.

No active licenses on file with DOPR. Also has been removed from Angies List for lack of legal…read morelicenses