Our family trip to Perry Hall, Maryland was a meaningful one--we were visiting my wife's brother…read moreand celebrating the life of my remarkable father-in-law, a man whose love for his family shaped every room he ever walked into. As part of our stay, we booked a night at the Fairfield Inn & Suites by Marriott just outside Perry Hall in Baltimore, and it turned out to be a genuinely pleasant stop on an emotional journey. From the moment we stepped through the doors, the hotel welcomed us with charm. The lobby was beautifully dressed in full autumn spirit--scarecrows, pumpkins, rich fall colors--like a warm seasonal hug. The staff even allowed us to check in early, which was a thoughtful touch that we really appreciated. My wife handled check-in and was greeted by Tyrell, a standout concierge who not only made the process smooth but also shared some great recommendations for things to do in Baltimore. His kindness set the tone for the stay. Our room was impressively spacious, featuring two queen beds, a mini-fridge, a coffee maker, and a standard TV equipped with Netflix--perfect for winding down. The only hiccup was the TV remote, which felt like it required superhuman strength to use. I initially thought it was just old batteries, but even after a trip to the front desk for replacements, it turned out the remote itself was just... well, not the hotel's finest feature. The second minor annoyance was an unexpected 6 a.m. alarm that no one in our family had set--an unwelcome surprise before breakfast. Speaking of breakfast, though--what a highlight. The spread was delightful: eggs, sausage, yogurt, cereals, and the always-fun make-your-own-waffle station, complete with batter dispensers and sizzling waffle irons. It was a cheerful way to start the morning. Overall, our stay at the Fairfield Inn & Suites by Marriott was comfortable, welcoming, and filled with thoughtful touches. Despite a couple of small frustrations, we left with a positive impression--and we'd happily stay at another Marriott property in the future.

Nothing of any value is close by. 1 of 2 elevators seem to be constantly out of order, even when…read morevisited a year later. Guest laundry also inoperative. The so-called "breakfast" consists of pre-made wrapped breakfast sandwiches, cereal & milk (only decent choice). Coffee is only available during breakfast times, not during the day or evening like other hotels. Not interested in staying at any Marriott property based on experiences with this one.

I visited and the room was clean. The clerk was friendly and allowed me to check- in early which…read morewas really nice. The hotel overall is new and convenient off the highway. However, the entrance into the hotel is sort of tricky. It is located in remote area so you must have a car to visit any restaurants which are near.

I had booked a room for the weekend for my family as we were visiting relatives that my child had…read morenever met before. Prior to our departure, I completed a virtual check-in through the Hilton app and selected our room, as the app indicated that the key was being prepared. Unfortunately, our flight from Los Angeles, California (LAX) to Baltimore, Maryland (BWI) was delayed, and we had to reschedule for a later time. I contacted Hilton Honors to discuss the next steps and was reassured that since I had already checked in virtually, everything would be fine. I was told to simply show my ID to the front desk associate upon arrival, which would be the next morning around 6 AM due to the rescheduled flight. However, upon arriving after a redeye flight with a one-year-old, I was informed by the front desk representative that my room had been canceled due to a no-show. I explained that I had contacted Hilton Honors and was assured that my reservation would remain intact. Despite this, I was told that my reservation had been canceled, I had been charged, and the hotel was fully booked, leaving no accommodation options for my family and me. The representative on the phone offered to book another room for us, but it was significantly out of the way. Additionally, I was not informed that the new reservation was non-cancellable until I was on the phone with the second representative. We couldn't check in until 4 PM, which left us stranded from 8 AM to 4 PM with no place to rest or freshen up after a long and exhausting journey. This situation was extremely inconvenient and frustrating, especially since I had taken steps to prevent any issues by using the virtual check-in and informing Hilton Honors about our delayed arrival. I was deeply disappointed by the lack of assistance and understanding from the customer service team. I also want to add that I was told that I was going to receive a full refund and a manager would be contacting me. I have had no contact with the establishment since.

I am writing to express my deep disappointment with a recent experience at the Hampton Inn in…read moreWhitmarsh, MD. We stayed at this location to celebrate my partner's 50th birthday, but our experience was completely unacceptable and upsetting. Upon check-in, we discovered that our room had been given to someone else, and another guest's belongings were already inside. When we brought this to the attention of a staff member named Carmen, she was incredibly rude, unprofessional, and confrontational. Instead of resolving the issue, she accused us of lying and stated, "No it's not, and you're f--ing with the right one. You won't get a room f--ing with me." Her behavior was completely inappropriate and threatening. As we decided to leave the hotel due to this treatment, she further insulted us by saying, "It's not the room, it's the people." This comment was not only disrespectful but also carried clear racial undertones, making an already bad situation even worse. To make matters worse, the room itself was unclean, the towels were in poor condition, and the general environment did not meet even basic standards of hospitality. This experience ruined what was supposed to be a special occasion. The conduct of this employee was not just rude--it was hostile, discriminatory, and unacceptable. I will never stay at this location again and strongly urge management to address this serious issue. Carmen's behavior reflects very poorly on the Hampton Inn brand. Im a Hilton Honors Member.

The customer service was terrible. We reserved a room with a king bed a month before, and when we…read moregot there they said since we came later in the day they gave our king to someone else but they had a room with two twins left for us. It also took the receptionist a full two minutes to come out of the back to help us cause she was too busy smoking weed in the back. We could smell it so bad up front.

The room was clean and spacious. Check-in was quick as was the check out process. I love a good…read morehot shower and the hotel did not disappoint. The rooms had good soundproofing and our staff was quiet, despite the hotel being full.

Pretty decent spot for overnight stay…read more We were passing thru heading to GA from NY, and the place was nice and clean in addition to the breakfast options were all standards for this chain. We would come again. It's also within 2 miles of a lot of restaurants. Off in the cut a bit, so depending on why you are there. Good enough, stay regardless. The property is 2.5 years old. Their primary clientele are truckers or construction workers, then those who are just passing through. Because this is such a basic brand, and they were consistent with the brand, I just snatched some pics from online. The only difference is that all of the bath supplies are mounted Dove products. They do not have the small toiletries as of old.

I wish I would've followed the negative reviews. When arriving on the property the entire hotel…read moresmelled of marijuana. Our room had the smell as well. When opening the provided fridge, there was such a horrible smell that I gagged and it lingered. The sheets had stains and hairs in them. It looks like they had swept the room. Yellow stains on the wall. Best of all, a sewing needle embedded in the carpet. We stayed a total of 15 minutes. We have 3 small children and could not in good faith accept these conditions. We let the front desk know, we were only told to call our booking site, no other resolutions offered. (guy was nice, though.) our credit card company called and the hotel hung up on them. Country inn then stated no reimbursement of any sort. I have emailed them, no response. I would save yourself the headache and money and look elsewhere.

The following needs improvement: Customer Service - Front…read moredesk attendant, I along with another guest waited over 15 minutes upon arrival for someone to check us in Responsiveness to requests to remidiate an online booking system issue. Both management and phone reps ignored repeated requests to follow-up to meet in the middle to resolve a booking error. As a result a theft of funds occurred since no services were rendered. Further, the supposed suite room, while spacious, was noisy with children running up and down the halls and parking lot commotion reverberated thru the windows like they were wide open. Lastly, the comfort of the bed left much to be desired.

Stayed at this hotel over the weekend (work-related), and the rooms were a good size and I love the…read moreliving room area and that both bedrooms have its own bathroom. I loved the option to cook being as thought it had a complete kitchen. There was a pool although we didn't get in it. The room itself was well kept and clean.

I have stayed at this hotel many times. Back in the day it was nice. I haven't stayed here for a…read morewhile so I thought I would give it a go now. Well, I know why I stopped staying here. The property is distressed. I can't believe Marriott allows them to still use their name. Carpets, walls, cabinets, doors. All broken, scraped, damaged. Toilet didn't flush properly. Curtains had holes in them. Pool was under construction. Parking lot was under construction. Lots of noise all day... pool table no longer exists. It's been replaced with a ping pong table. Alot of people smoking weed in their rooms, and it permeates the hallways. The breakfast hours are very short. Options are reduced and it's always packed with people. What I can say is the staff were very friendly. Helpful. Price has significantly been reduced. It was fairly quiet at night. Air conditioning worked well. TV's worked well. The two bedroom suite is spacious.

Very nice hotel. Set up in the early Springhill Suite design but rooms, lobby and amenities have…read morebeen upgraded. Staff was friendly. The room very clean and well kept. The exercise room is nice. The complimentary breakfast was great. The women that was in charge of it was wonderful. Everything was just so. Perfect eggs, waffles, oatmeal, breakfast sandwich's. Good coffee. My only issue is that even though the hotel has mobile key, it does not offer, straight to room check in like most Springhill Suites, Fairfield Inns and Courtyards do. At first I was going to rate 4 stars instead of five. I changed my mind because of the great personality of the person that checked my in and the quality of the complimentary breakfast.

Very nice stay at this pretty new Marriott property. We got a two bedroom layout with a huge couch…read morepullout bed and desk. We liked the layout with the spacious bathroom and fog-free mirror. By the lobby they have a fire pit with several chairs around for those brave enough to sit outside in winter. A full service bar inside was a surprising feature. There was a free hot breakfast in the morning with a lot of drink options. Overall, a sweet spot to stay in Maryland.

Pros - Staff are friendly and the motel is clean. The rooms are comfortable…read more Cons - There is only 1 elevator for 5 floors.

Hotel elevator inoperable. Had to walk up 4 flights of school with luggage. The hotel made no…read moreapologies and did not reduced the rate. I have bad knees a d it was extremely difficult to walk up and down the stairs. Secondly there was a entrance door that would not lock so sevurity was lacking. I will never stay at a LaQuinta again. My husband said its a flop house. PS the elevator will be out for a month