Incredible product and incredible service! I've never owned a hot tub / spa before and I purchased the Grand Cayman from Stan and crew at Colorado Custom Spas in September 2019. It's unbelievable! And the service that goes along with it is second to none. I would absolutely recommend buying a spa from this operation. The staff is fantastic! read more

We bought a spa from them about a month ago. We had a problem when the hot tub arrived and everyone worked hard to come up with an amicable solution. They've followed up a couple of times over the month to ensure we were satisfied with the product and to answer any questions we might have. Anytime I've had to talk to Kyler he was professional and helpful. We are in the front range and they delivered without any hesitation. I would absolutely recommend them to anyone who's looking for a hot tub. read more

We had been researching hot tubs for at least 2 years. We went into the showroom and talked with Kyler about our needs and wants. He was fantastic. He didn't try to sell us something we didn't need. He listened to us and made sure we were happy with what we ordered. Every time we had a question, we had an answer quickly. The delivery was smooth and seamless. The 3 guys were great. Very polite and didn't leave until we understood everything and had all of our questions answered. I Highly recommend Colorado Custom Spas for all of your spa needs. They are not high pressured and seem to actually care about their customers. Don't look anywhere else! read more

These are the only guys in town who know what they are doing! The GM Sam Is the most honest, knowledgeable guy in town. If you are looking for the best priced, best service, buy your next hot tub with Sam! I cannot tell you how satisfied we are with our purchase! read more

The entire process was easy, fun and non-anxiety driven. Great sales team and the delivery folks were amazing. Shaun, Scott and Mason worked hard and smart to take my old tub and get the new tub installed. A true pleasure. Highly recommend these guys. Oh and the bullfrog is a great product. read more

This company is 100% committed to doing it right. Whether you need a $5 part or a complete custom hot tub you 'll get great service at Colorado Custom Spas. read more

We purchased a Tuff Spa from Kyler and Justin. They were very professional and helpful during the sale. Post sale they were always very helpful and provided great customer service when we would call with questions. Steve and Dan were very friendly when they delivered the spa. What impressed us was the walk through of the spa and the information they provided on the upkeep and maintenance. They were very knowledgable. We highly recommend Colorado Custom Spas. Gary and Jan read more

Sam and team at Colorado Customs Spas have been nothing short of amazing. I put down a deposit to buy a Bullfrog spa from them over a year and a half ago, only have to have to cancel the order a couple days later due to a medical diagnosis. They were excellent about it and did not give me even the slightest problem. Flash forward to a year later, I was approved to be able to use a hot tub again. So I reached back out to Sam and restarted the process. They were very accommodating and even adhered to the original price I had from a year ago. Due to the pandemic, the delivery of the spa was obviously delayed but the crew at Colorado custom supplies was great about keeping me apprised of changes in the delivery timeline. After I got the spa and it was installed and filled, there was an issue with one of the pumps not working. I called Sam and he immediately sent somebody over to diagnose and fix the issue (a wire had come loose during shipping). The team at Colorado Custom Spas are really on the ball and are focused on customer satisfaction, which is important given that buying a spa is no small purchase (especially a Bullfrog)! I would recommend Colorado Custom Spas to anyone in the market for a hot tub. I continue to use Colorado custom Spas for my hot tub chemcical and supply needs. I could easily get all this stuff on Amazon but Sam and team have really earned my trust and I would much rather support a local business that's providing great service to the community then support a massive online retailer. read more

I would highly recommend Colorado Custom Spas. From our first encounter with Justin the salesperson to the delivery & install team, the entire process has been exceptional and effortless. We are enjoying the bullfrog spa and very happy with our purchase. read more

The guys at Colorado Custom Spas are fantastic! We purchased a new spa from them after visiting several competitors and are really happy we did. We love our Bullfrog spa. Since then we've made two service calls to them on the spa and they got the issues taken care of right away. Both things were our fault and were fixed with no questions asked. The service tech Josh took the time to answer any questions and explained what we had done wrong. I couldn't be happier! read more

Colorado Custom Spa's we're wonderful to work with. Very informative and helpful. Good prices and quality insulated spas that last. The sales team and employees are happy to help and assist even after the delivery of our spa. They are always happy and take the time needed to explain the chemicals and usage info we needed. Delivery was on time and they did a great job with set up and letting us know what we needed to know. The electrician Co Custom Spa's referred us to was also helpful and did a great job with all electrical and hookups. We will refer all family and friends in the market for a spa to Colorado Custom Spas. There Chemicals are competitive with Amazon prices as well. All in all we are very happy with our purchase and enjoy it very much! MJOlson read more

I'm glad I walked into Colorado Custom Spas in my search for a hot tub. They have a nice showroom with great selection of brands and models. I was welcomed to look around on my own; then Kyler answered all of my questions and gave me a tour and a thorough review of the various spas. He was not in a hurry to sell me something and was happy to spend time helping me sort through all the options in order to find the right spa. His advice was honest, knowledgeable and practical. Much better service than I had seen at several previous stores. As another benefit in visiting their store, I was introduced to the Bullfrog line of Spas which I had not seen previously. I would highly recommend a look at these spas, as they have an innovative design that is unique in the market. Personally, I would be kicking my self if I had bought a different spa before seeing these. Based upon the excellent service, I placed my order on the spot. My spa was delivered the other day, right on time and I couldn't be happier. From start to finish. my purchase with CCS was a pleasure. In my experience and opinion, this is the place to buy., and I can recommend them highly and without reservation. read more

Don't fall for the trap!!!!!!!!!!! We thought we would outsmart the RETARDED politicians and get a pool of our own since they hijacked our rights. The staff seemed great and very willing to help........That is until we wrote them a check for over 20GRAND for our pool...........THAT WAS OVER 4 MONTHS AGO!!!!!!!!!!! AAAANND, they have been dodging us ever since, telling us it is a supply chain issue and because of "covid" they can't get parts or whatever. They can't even get us a solid delivery date, all the while WE are paying intrest on a concrete slab that we had poured and a deck we had remodeled because they said it would be delivered in about 8 weeks, well were on week 17 and with no info on when it will be built delivered or anything. We call about once a week and they just keep telling us "we don't know, it's a manufacturing issue", even when they get correspondance from the manufacturer it is just a basic vague descriptions of what is happening there, one sentence responses, I mean c'mon!!!! We even asked about a "loaner" because we are paying for nothing at this point and they didn't know what to say. We're not afraid, if the pools are open then COUGH UP A LOANER FOR THE WHATS PROBABLY GOING TO BE A BETTER PART OF A YEAR THAT WE WON'T HAVE OUR PRODUCT. VERY DODGY AT BEST. read more

Kyler and Sam were a pleasure to work with from start to finish! We went to Colorado Custom Spas to begin our search, to compare pricing and models we went elsewhere but ended up right back at Colorado Custom Spas. They have more variety, are more knowledgeable about the products and take their time to assess your needs and wants out of a spa. They were so much fun to deal with and we are extremely happy with the entire buying process... down to the delivery which required a crane. Flawless...by far the best spa place in Denver....Thank you guys for everything! read more

Hands down the best spa company in Denver. The best customer service, always super nice and professional, and fun all at the same time. Buy your hot tub here folks!!! You will not be disappointed. read more

Purchased a fabulous bullfrog spa from these guys this summer. Love the hot tub and received great service. We had lots of questions regarding the prep for installation and they went above and beyond in assisting us. Sam actually came to our house and helped us pick the location for the tub. Excellent customer service from Colorado Custom Spas! read more

Outstanding customer service! You guys were very knowledgeable and easy to work with when I purchased the spa. Delivery was right on schedule, in fact they showed up 15 minutes early. Install hook up and start up went quickly. We love the Spa read more

These guys are the absolute best!! We just got a hot tub at Colorado Custom Spas. Everything about the experience has surpassed our expectations. Their staff is extremely knowledgeable and I mean about everything! Our shopping process was totally low key.... I hate high pressure sales and these guys are great! They just answer questions honestly and guide you to what you want not what they want to sell. The hot tub itself is amazing. We thought we'd use it 2 or 3 times a week but we are in it constantly. It's easy to take care of (we really like the chemicals they delivered with the hot tub) and it functions perfectly. The temperature is always delightful and the water is always beautifully crystal clear. We recently were hit with a "catastrophic" hail storm and the hot tub was totally undamaged. (Wish the rest of our property had held up as well.) I have to mention delivery.... Because our original landscape plans did not include a hot tub, there were so many things that made placing the hot tub virtually impossible: steep slopes, retaining walls, a deck and other hardscaping as well as lots and lots of trees and plants. How they got that thing to the spot we had prepared for it without making a mess of the plants or honestly without it sliding down the hill I really don't know! There was absolutely nothing disturbed in the delivery process - a truly amazing accomplishment! Yep.... absolute best! read more

We had a great experience with Colorado Custom Spas. We bought a Bullfrog Spa (which we love) but had a challenging installation in our mountain home. The guys at CCS worked with us every step of the way -- even the "big boss" came out to help install the tub. They answered all our questions and let us swap out a Jetpak we didn't like. Overall I'd recommend CCS to anyone interested in buying a quality hot tub and getting great customer service! read more

Great hottub and great service. My wife and I came in and Sam was the best, showed us different options and found something that was right for us and within our budget. read more

Great local company to work with. Love the South Seas hot tub we purchased. The staff thoroughly explained the different features and even came out and recommended how to prepare the site for proper placement and support. Delivery crew of Shawn, Dan and Mason was very professional, took care in not scratching the patio floor and walked us through the operation and maintenance. We highly recommended this company and suggest that you you visit their shop before deciding on what tub and company to use. read more

We bought our Bullfrog hot tub through Colorado Custom Spas a little over a year ago and couldn't have asked for a better experience. They went above and beyond for us to ensure we found the perfect hot tub at a reasonable price. We worked with Sam on the purchase, but everyone working there was knowledge and personable. All of the services provided after the purchase have been outstanding as well. We are still loving the hot tub and cannot recommend Colorado Custom Spas enough! read more

We purchased a Bullfrog Spa a few months ago and absolutely LOVE it. I called several times to ask questions before and after the purchase and spoke to Justin and Sam. They were both very professional, nice and accommodating. They were interested in selling us the right spa for our family and were not at all pushy. The delivery men were awesome. They explained everything we needed to know about the spa - Thank You Colorado Custom Spa! read more

great communication and service was thorough. i called around to other companies but didn't find a company to come out within the week. our spa is on the roof so i was worried about that. the rep said it wouldn't be a problem. the tech came out and spent the whole day draining, cleaning, refilling and teaching me how to maintain the spa. will use them again. read more

Very pleased with my Bullfrog X6L which I have been using now about 5 months. I ordered it last September and CCS delivered it on the scheduled day and right at the price quoted, no surprise fee or charges. The Bullfrog spa's are not the cheapest tubs out there but when you start comparing warranties and the solid build it is worth the few extra bucks. Thanks CCS. read more

I can't say enough good things about this company and all the employees! I had been looking at a hot tub for over a year and finally decided to do it! When I had gone back after talking to them over a year ago, they even remembered who I was! Sam and Kyler were great to work with. It was an extremely easy and honestly enjoyable process from beginning to end! There was never any pressure and they were extremely knowledgeable about the products they sell. I got the hot tub in January and absolutely love it! I live out on the eastern plains where the wind can be a bit challenging! The cover is amazing and so easy and fast to get in and out of it! I love the hard cover that you don't have to worry about flying away! They called me to set up my delivery date and time in a very reasonable amount of time after my purchase. I received a phone call from the delivery guys when they were headed out to the house! (They were right on time!) The delivery guys are rockstars! They made sure that the tub was exactly where I wanted it. They went over EVERYTHING with me and made sure I was comfortable with all the chemicals and what I needed to do for maintenance before they left. They cleaned up all the packaging and hauled it off. They were extremely friendly and professional. They took their time and I never felt rushed. They answered all of my questions and told me not to hesitate to call if something came up! I have now had my tub for a couple of months. In this time I have received two different phone calls from them asking me if I had any questions and making sure that I'm happy with my purchase. This entire company goes above and beyond for their customers! I have already referred two people to them! I would not hesitate to send anyone their way! Great job Colorado Custom Spas!! This company is an example of what great customer service is! read more

All I could think as I read Craig L's review is that it must have been written by a competitor :( it was 180 degrees from the experience we had with Colorado Custom Spas. This is the third spa we've purchased in 25+ years and CCS was absolutely the best experience we had with ANY recent purchase. After two earlier tubs we thought we knew about the equipment, till we talked to CCS, Stan made sure we ended up with a tub we'd love and one with features we now wonder how we ever lived without. Our installation went without a hitch and the guys were great. I would recommend, and have, CCS to anyone looking for a tub that really fits THEM. read more

I have wanted a hot tub my entire life. Finally last year we moved into a new house and had the opportunity to get a hot tub. We looked around at a lot of less expensive places, but we kept coming back to really liking Bullfrog Hot Tubs. We found Colorado Custom Spas one of the few places in the Denver Metro area that sold them. While the location isn't in the best part of town, once you are inside, the people are very nice. Two different salespeople helped us at two different times, and even though they do not share commissions, they were both equally helpful. We made our purchase and have been very pleased. They held the hot tub for us until we were ready for it. And when we got the hot tub, they gave us a fun special touch of little rubber duckies for our son. Overall, it was a very good experience. read more

My wife and I were very impressed with Stan Goodreau and Colorado Custom Spas on our very first contact. Unfortunately after that the good feelings have stopped for this company and the way that it is run. Once we purchased a tub that we liked the problems began. The two gentlemen that delivered the tub were VERY unprofessional, they were screaming obscenities at each other and openly berating each other right in front me. It was so bad that I went inside and made sure that my toddler son could not hear what was being said outside. Once everything was set up and ready to roll the horrible customer service began. Their salesman was pushing all sorts of overpriced chemicals on us and telling us he would add the cost onto our total cost. I bit on this and ordered a ton of chemicals and extra filters. We paid off the entire cost of everything six months later and we thought that we washed our hands of this company. WE WERE WRONG!!!!! They have continued to try to charge us multiple times for our initial chemical order. When my wife called to figure out what was going on Stan berated her and took a very unproffesional defensive stance instead of working together to find common ground. I feel like Stan was a sub-par hot tub installer who got an idea that he would like to start a business yet lacks the knowledge that is required to run such a business. His unproffesionalism trickles down throughout all of employees. With all of the companies that you can buy a hot tub from I feel like anywhere else would be a better choice. My wife and I will definitely look elsewhere for our next hot tub. read more

I purchased a Artisian Spa from this company in May of 2017. They were more than happy to sell me a spa and seemed very knowledgeable. However, about 4 months later my hot tub had a leak and they had to come out and repair the leak and in order to fix the leak they had to remove some of the insulation and they weren't going to replace the insulation they removed. They said it wasn't need, but why would it be there in the first place if it wasn't needed. I finally convinced them to add some attic insulation where the spay on insulation used to be. About 7 months later I had one of the hot tub hinges break due to the cold temperatures and I went to theire store and got a replacement part without any issues. Now 9 months later another one of the hot tub cover hinges broke and I went into the store to get a replacement part and they refused to give me one saying that's not under warranty. Funny since it seemed ok 2 months prior to give me a replacement part and I thought the entire hot tub was under warranty for a year. The guy said that you are suppose to unlatch all 4 hooks every time you use the hot tub, however when I bought the hot tub they showed us how we only needed to unlatch the 2 front hooks to uncover the hot tub. He was trying to blame it on the wind, etc. and in reality it was the cold temperatures and a poorly designed hinge. He was willing to give us $5 off a pack of 4 of them for $20 when all we wanted was 1. Then he tried to sell us a 2 $30 a piece belts to secure it from the wind when that isn't the issue as it's in a very secured fenced yard. Looks to me like he was trying to make an extra sale for something we didn't need or want and was willing to make rectify the issue at hand and seemed to have an attitude. You would think they would be willing to stand behind the products they sell. It was only a $5 part and they won't cover it under warranty. So from here on out I would not recommend their company nor buy any of there products or chemicals. SO BUYER BEWARE THIS COMPANY IS WILLING TO SELL THE PRODUCT BUT DOES NOT STAND BEHIND THERE PRODUCT OR OFFER MUCH CUSTOMER SERVICE AFTER YOU WALK OUT THE DOOR!!! read more