I bought my hot tub here in 2021. The lights stopped working properly in Jan of this year. I had…read moreto pay $229 for a guy to come out to fix them (which took all of ten min). Expensive, but I wanted them fixed so whatever. Two months later they stopped working again and when I called, I was told they don't guarantee any of their work and I would need to pay an additional $150 for them to come back out. Mind you, when they come back it can break again and I would just have to keep paying them to return. Absurd. The person I spoke to told me most people don't fix their lights at all bc it's so expensive. What kind of absolute fuckery is this? Do not buy from them.

After a less-than-stellar experience during our first fireplace conversion with another large…read morefireplace warehouse, we decided to give IHT a try for our second fireplace. (FYI - We have a 1926 bungalow with 2 old coal burning fireplaces, which we're converting to functional gas fireplaces.) We just ordered our fireplace and, so far, the experience with IHT has been very positive. Both Traci and Johnny are super friendly and know their stuff. Johnny, in particular, has been very patient as we decided between two fireplaces, each with their own pros and cons. Prices are competitive and we've already been treated far better at IHT and wish we'd chosen them for our first insert! I'll be sure to update my review as we move through the process over the next month or so. B O T T O M L I N E : So far, so good!

Where to begin? We had been researching spas for more than a year, and finally pulled the trigger…read morelast fall on the make/model we decided on (Bullfrog R7L). Had a positive experience from the start (Derek at the Castle Rock location), to regular status updates to/from CSR (Barrett at the Denver location), through delivery/setup (Chase/Rex/Andre from the Denver location) through follow-up and troubleshooting (Derek again, and Evan at Denver location). FIve stars all the way through! Additional detail for exemplary review: Spa was initially wired by an independent licensed electrician (NOT associated with Colorado Custom Spas) who made enough mistakes to render the spa dead in the water (no pun intended), which became apparent immediately after filling. When the issues were reported to Derek, his immediate concern was the sub-freezing temperatures that were expected that night. He personally drove from Castle Rock to Elizabeth after hours to deliver a submersible pump to ensure the components didn't freeze. He also arranged for Evan to come up the following morning. He inspected the initial wiring (again, NOT done by an electrician associated with CCS), came up with a fix to provide heat and circulation immediately, and provided input on the other errors he identified that needed to be addressed for safety reasons. He also provided input to the previous electrician to ensure that corrective action was taken care of by the party that made the errors. On top of all this, he called back the following day to check in! Typically, not a user of social media to either torch vendors online with negative reviews, or give glowing reviews when either is not warranted. In this case, however, I thought I would be remiss not to recognize exemplary customer service, especially in a day and age where this seems to be a foreign concept to many businesses.

If you are considering getting a spa go to Colorado Custom Spas. After looking in the Colorado…read moreSprings area (and almost going a different way) we took the 20 min drive to Castle Rock. We met Sam Gore and were blown away! He and his team were nice and educational. Not pushy at all. They helped us figure out what would work for our project. And even consulted with our landscaper. Delivery was very smooth. Scott and his team really knew what they were doing. We look forward to many relaxing soaks in our new spa.

James was able to confirm the issue with our hot tub (heater), order the new part and install with…read morequality! He even tightened up a fitting he noticed needed it due to a small leak. He was professional and great to work with!

James, the owner is great guy, very responsive and got the heater repair done on the hot tub! Hot…read moretub repairs aren't cheap but good to find honest, responsive, trustworthy guy to work with!

We moved from Broomfield 4 years ago and really miss this rec center. We've been unable to find…read moreanything similar in our new location. It has many exercise options, the facility and equipment are well maintained and is at a great price. Staff is friendly.

Nazis at the desk. I have been a member for more than a decade. My grandkids are on my…read moreaccount...always have been. Today Nazi said they don't (who is she to say?) and charged me for a non-resident fee for them ...without saying that's what she was doing. I have paid Broomfield over $5,000 over the years to be a member, continuing to pay all thru Covid to be supportive without the benefit of being able to use the centers, and this is who greets you at the desk and decides your status. The b-rex online registrations are always!!!! horrible! Let's start with connection. I am sitting IN one of the rec centers right now, so they cannot blame this on my wifi. The sites are slow and not well designed, both of which lend themselves to their dropping you mid-attempt to register. Pointlessly very frustrating to have to start again three times before getting all the way through. The Bay and the rest of the Broomfield rec centers are not connected City entities?! What?! The equipment and pools are good. I especially appreciate the choice of water temps, and the first class lap pools at the BCC.

It was such a clean facility! The staff were all very pleasant and engaging. The locker rooms…read morewere also very clean

Pool options were extensive and lots of fun! VERY impressed with the number of attentive life…read moreguards!

The shop was clean and well put together. The woman that assisted me was very knowledgeable and…read morehelpful- I am a novice "inheriting" owner of a hot tub and she ran me through everything I would need. She even offered to let me send her pictures so she could help me through a few issues I wasn't explaining well via the phone/email.

Never , Never answer the phone, was going to purchase a hot tub , a friend recommended. This…read morecompany sucks

Amazing public pool…read more We went most recently for the hot springs day and it was an incredible time. They had a ramen food truck (which was fine) and free coffee and hot cocoa. We have also been here as a family during the summer and the pool is lovely. You would want to come early and get a nice shady spot because they will be taken up fast. My kiddo had to do a swimming test to use the diving board in the summer and she failed both times so she had to stay in the larger shallower end of the pool. I appreciated their dedication to safety.

This review is from a Texan native. We are here on vacay. We were thinking of fun stuff to do in…read moreDenver outside of hiking trails and found this place! We went on a hike first then decided to come here after. We didn't realize it closed so early on a Saturday, we should have checked. We got there at 4:30, so only had a little to be there. Also looking at prices on this yelp, they have gone up significantly. I see people complaining about $10 a few years ago. It was $25 per adult this time. That was crazy to me, but we had already made this plan and had driven 45 minutes for this, plus it's in the vacation budget. If I lived here I would not come back because of that price. Also if you don't have a towel, they cost $20. This place is beautiful and I loved my time here, it will be a great memory, but that price is crazy. If I come back to Denver I may look for another place that may be like this.