I came to this place based off the reviews and I'm so happy I did. They are professional and very…read morehelpful, I had a print that needed to get framed and they did an amazing job! I will be coming back !!

Really love the thorough and mindful approach to finding the right frame for special pieces.read more

Stop by every time in Fort Collins both to get thing that need but to also just explore and get…read moreideas. Great supplies and wonderful helpful staff.

Great products HOWEVER I've lately received several cracked frames. It takes 3-5 contacts with them…read morefor a store credit. Beautiful frames but give yourself time to reorder refund slow or never I received a damaged frame on 1/14 filed out online form and emailed as of 2/24 no response I really like their museum quality frames and great prices Be prepared to follow up if you have any product problems. I also regularly order art supplies. I have not had problems with paints and supplies

One of my relatives in Colorado had brought multiple pieces in over the years some time ago and has…read morealways received quality work. My 5 star rating comes from a recent experience we had in the store. My family member recalled out of the blue that they had once dropped off a piece of art and had it spec'd here roughly ten years ago but had forgotten to follow up. Most of us feared that the piece had most likely been forgotten or otherwise lost in some way. Without a receipt or paper record, there would be little chance of finding the painting... or so we thought. Upon arriving at Old Town Art & Framery after ten years, my relative was greeted by Marcy, who not only remembered his full name, but also the artist of the painting and where it was stored! 10 minutes later we had the painting in hand and fresh plans to continue the framing efforts! Thanks, Marcy!

This was the go to shop in Fort Collins for years. Sadly Marcy ( who is just a gifted framer & a…read morenice person) is gone & this shop has changed owners. I brought an original piece of western art in for reframing, mainly because Marcy helped frame another painting years ago & did an exceptional job. BIG mistake! First, the owner handled my art without wearing protective gloves and second, many of the moldings that were chosen were out of stock so a huge waste of time. She also took personal cell phone calls while I just stood there, as if my time and business were not the priority. I felt incredibly disrespected during the entire process and should have bailed right away, but again, I think I was still not fully aware that this shop had taken such a dive. Then there was the price. All framing is pricey, but this was outrageous. She quoted me $1400.00 . I decided to just do it as I had a time constraint , but later found the original frame & decided to tweak that. She was very rude about that even though it was the same day. It took over 3 weeks to complete a VERY simple job. Yeah, won't be back! So disappointing . A total waste of time, emotions and money.

Wonderful and friendly on the phone! I have some art pieces I need appraised and Laurie was very…read morepatient and helpful with me. Highly recommend for all your art needs!

I've worked with Wendy for years on projects for clients, my own personal framing and larger store…read moremerchandising. The framing is always incredible, her and her employees have a great eye for what frame and styling will look best with the piece you are working on.

We are new to the state and had been looking for a framer. What a find! Marty has a great eye and…read morematted, framed and reframed a variety of things for us. Previously, we had taken one item to another local framer which turned out to be VERY expensive. All the things Heritage Frames did for us were extremely reasonable and beautifully done.

From the owner: Conservation Framing, Whole sale Framing, Fund raiser events, Sponsor Rocky Mountain Elk Foundationread more

Just a warning for anyone who is looking to work here, the store manager, Nancy, was shouting at…read moreone of her employees while I was picking out balloons. If she's not going to professionally help her employees, she's not handling customers well. I am not going to shop at this store anymore.

I don't visit often, but I seem to get $5 reward certificates every couple of months so I come in…read moreto redeem those. The store always seems well-stocked and prices are what they always have been at Michael's compared to other stores. There aren't a lot of employees around and the self checkout kiosks often error out for random reasons, but it's a good location.

I brought in an old framed poster of my wife's to be cleaned up and rematted; Doug's did an amazing…read morejob, living up to their well-earned reputation. The piece is kind of big, 44in(h)x22in(w) and it came back better than expected. The team restained the wood frame, got the glass looking like new, the poster was masterfully matted and all this craftsmanship for well under $200! This piece has not looked this good since it was first hung over 50 years ago, which is saying a lot. Best part was no one went for the upsell and Doug talked me out of trying to spend more money; boy, was he right! I Highly recommend this local business.

There are few places where an artist/owner is the person responsible for your art work. Doug's is…read morethat place. Experience and artistry touch everything they work on.

Fun, whimsical little stop to peruse and have a good time. I can't say much about the staff but my…read morewife and I enjoyed killing a good amount of time in here and found that fun CO. sticker we wanted.

Such a fun store. Always find unique items for gifts. Great customer service when I have been in…read morethere.

I had a unique framing need that included an American flag. Michael was so impressive in his…read moreability to visualize and plan the perfect frame, walking me through different ideas and options. He is very passionate and artistic which is helpful to ensure that the items are displayed elegantly and professionally. I was also impressed with his pricing and timing. It was ready in about 2 weeks at a very reasonable price. We will definitely be coming here for our future framing needs!

Love this store! However, the jeweler is terrible. #50 dollars to glue in a piece of turquoise in a…read morewide cuff bracelet and the stone is now broken and the bezel is ruined around the stone as well. I would not take any repair work to this jeweler even if it is very minor.

Gorgeous repaired ring several years later still looks great.. Upgraded rating and thank you to the…read moreowners (better late than never right?)