What a bunch of disorganization! The right hand and the left have no idea what they are doing. BUT,…read moremostly let's address how horrible the office/billing staff is. For billing, they don't have the correct email, they don't have the correct mailing address. Although they have been corrected numerous times. Then, try and call them and their phones do not work. Then I call someone else and they say that is not our company....all we want to do is pay our bill. They must lose thousands because of stupidity! And, we have to be the jerks! I suggest you find another company that can at least have a working phone system.

Austin Shue, Jared and Kade were a great team to help me with my basement deconstruction after a…read moresewer back - up that destroyed the downstairs bathroom and ruined the open area carpet. Austin was especially good with informing me daily on what was done and what needed to be done. He took care of calling in any added inspectors for mold or asbestos. Austin shows signs of good leadership! The job was well-done and professionally completed. KMGH

I had a great experience with Reliance Environmental Services. They were prompt, professional, and…read morecommunicated clearly throughout the process. Brian was very helpful and took the time to explain everything. I also appreciated them coming out a second time to make sure the job was done right. Highly recommend!

Bryan was hear for the first time today. He was here for 10 minutes to explain what would need to…read morebe done for out Abatement work. i was trying to understand how it would be done. At the point he said you should find someone else!! When a person is spending thousands of dollars for work they need more than ten minutes of time!!!!! i was trying to esplain what I wanted and trying to understand how it would happen!! only at my home 10 minutes and he turned his back said find someone else and walked out the door!! I live in a very nice neighborhood of Applewood Knolls in Lakewood with million dollar + homes. I am sure I could have gotten the company at least 1 more job of a neighbor. 10 minutes and he walks out the door!!!!! very rude!!!!!!! Guess he has so much business he doesn't have to explain anything to anyone!!!!

Altura Environmental Services removed asbestos from my furnace prior to a new installation. They…read moreresponded immediately to my request, performed the service efficiently and expertly, and at a reasonable prior. I recommend Altura wholeheartedly. Don't hesitate to call them.

No one wants to have to go through asbestos remediation, but if you do I would highly recommend…read moreAltura. Our house was declared an asbestos spill and was unsafe to enter; and we hired Altura for the asbestos remediation. The owner Manny was exceptional to work with. He was detail oriented, responded quickly, and make numerous suggestions along the way to attempt to save me money in my home remediation. Furthermore, the entire remediation job was completed in just a few days. Lastly, Manny was willing t work out a payment plan option for the work given the cost, which was critical to the success of the project. Thanks a million Manny!

I had a very disappointing experience with Restoration 1. From the beginning, there were serious…read morecommunication problems, no accountability, and little to no follow-up on my project. My kitchen suffered water damage which lead to asbestos, and my family was without a functioning kitchen for three months. After repeatedly trying to get updates, I had to contact my insurance company for help and was ultimately assigned a new contractor to complete the work. During the project, Restoration 1's crew damaged the water line to my refrigerator, and despite reporting it, it was never repaired. I also objected to Restoration 1 receiving additional payment because of the poor quality of work and lack of service. To my knowledge, the insurance check was cashed without my endorsement, I discovered the check had been desposted without my signature which was required. Overall, this experience caused unnecessary stress for me and my family. I rarely leave negative reviews, but I feel others should know the lack of communication service, and poor customer service, and unresolved issues we experienced. Kathy K

I had a deeply disappointing experience with this company. The project manager changed multiple…read moretimes (3-4 times), causing major communication issues and delays. They just picked up the contaiminated cabinets they left outside today - OVER 3.5 months later. Critical instructions from mold inspectors to remove baseboards were ignored, and they sprayed them instead without informing me, despite my severe mold toxicity, autoimmune issues, and chemical intolerance. Spraying baseboards is ineffective as it only addresses surface mold, leaving spores and roots behind. Proper removal was essential, but they chose to cut corners and did not communicate the change of scope to me. They failed three mold clearance tests, left holes in containment areas, and even claimed the job was complete with visible mold remaining. On top of that, they invoiced me for incomplete work / things that they never did like removal of the dishwasher (I did that). The chemicals they used have now contaminated my home, making it unlivable for me. I am a unique case with MCAS and chemical intolerances. I can't stay in the house without severe allergic reactions - the potent smell has made its way up 2 floors - its all in our clothes, furniture, carpets. There is now so much work to try to save this house and make it liveable. I'm working with another company to fix their mistakes, but the chances of fully resolving the issue are slim according to a remediation consultation that is experts in remediations for highly sensitive people. This experience has been devastating. I strongly caution anyone especially those with mold toxicity or chemical sensitivities to find a different company that will take your unique case into consideration by either following instructions, doing proper research, or following the mold inspectors recommendations (and communicating properly with the client). I would give 1 star but I am adding another because I do appreciate after they made this huge issue, they brought in a hydroxyl machine at no cost. Unfortunately, it did not solve the issue and I am still out of my house 3.5 months later.

I had an excellent experience with RestoreCo after water damage in my basement. Because insurance…read morewasn't covering the work, I was grateful for their effort to keep my costs down while still doing the job right. They carefully isolated the work area to contain dust and contaminated material and kept the disruption surprisingly minimal. Gilbert was the standout. He showed up on the dot, explained everything, thoroughly answered my questions, and took pride in his work. His workmanship and work ethic were exceptional. Nobody wants to need a restoration company, but if you do, you want RestoreCo.

First rate service, excellent customer response time( faulty valve in the water line that connected…read moreto the water dispenser in our fridge- damage to basement below and to kitchen floor , cabinets, island, hardwood floor adjacent to the kitchen) and amazing mitigation manager( Jared ) and his team ( Ian) . Jared and Ian were on time every single morning as they had to check moisture levels , set up drying equipment, section off areas with heavy duty plastic sheets, protect existing carpeting up and down stairs, and explain what steps were involved to repair everything. Jared was even here when our insurance adjuster came to survey the damage. ( highly suggest this) The days of superior customer service are long gone in today's world. RestoreCo is the exception! if I could give them 10 stars, I would. Huge Kudos to Jared , Ian, and the owner, Ryan. No one likes to deal with flood damage, in their home, but this company made it easier to deal with it all!

A1 is the best company I ever used!! I have been a realtor for the last 17 years and I believe A1…read morewater Damage Restorations is the BEST! Company out there! They are Very professional, always on time, Gives the most Accurate quotes. I would recommend them to everyone. It's nice to work with people that get the job done in timely manner!!!

While doing some renovations on my home, I discovered a large patch of black mold inside a wall,…read morenext to the bathroom. It didn't make sense to file an insurance claim, as there wasn't a single precipitating event that caused it, just a crack in the shower tile that had been a problem long before I moved in. Due to some financial hardships related to the pandemic, I was operating on a very tight budget. Toni was willing to work within my budget, and didn't cut any corners to do it. Other mold remediation companies offered to bring down the price by cutting the air scrubber, dehumidifier, proper containment, etc. Even after cutting all these options, their quotes still came in higher than I could afford. On top of that, Toni and Julio came across as more experienced and knowledgeable than anyone else I talked to, who seemed to just be reciting a script. While doing the work, they were very friendly and respectful, and even managed to earn the trust of my very anxious terrier. They worked around all of the post-move clutter, and did a great job being as noninvasive as possible. They did a very clean and professional job, and the area is now all set to begin reinstalling new drywall.

Saw a yard sign saying free estimates so I called and a very nice lady picked up and set up an…read moreappointment catering to my schedule (and I have a very crazy schedule) a very nice man came right on time and gave me a detailed inspection and report! He helped me make a claim on the spot and took care of me every step of the way. Now I have a beautiful new roof thank to the great FHF team! We really appreciate all the work they did on our home!

FHF is the very best. Professional. Responsive. Quality. I was selling my home and had less than a…read moreweek from the time of the inspection to get my roof re-shingled. Oscar from FHF answered my call right away and showed up with my insurance company the next day. Once we got the approval Oscar walked me through the process, paperwork and set my expectations in terms of what would be repaired and when. Less than a week later my house had not only a new roof, but even an upgraded lifetime shingle. The guys were extremely professional, installed perfectly, and cleaned up pristinely. Oscar came by after the installation to ensure satisfaction and follow up. I am so impressed with FHF and I highly recommend them!

We have had to use remediation services twice. Once when selling a home and a second time after…read morefaulty roof work caused an issue in our attic space. Both times after numerous quotes we hired Serpro. We found them to be priced the best and the service was fantastic. They were fair and hard working. They would show up on time and set realistic expectations for us. If we ever have a need again, fingers crossed we won't, they are the company we plan to turn to. We're so thankful we were able to find an honest remediation company to work with that doesn't try to cheat you or make false promises. I would highly recommend them.

Chris and his crew are my heroes! A plumber broke a pipe and left without turning on the water…read more When I turned it on, I had instant 3 story waterfall! Needless to say it was a traumatic experience! Chris called that evening and assessed the situation. He was out early the next day. He scoped out what was needed and brought a crew back the next day. The entire crew was polite and extremely helpful and kind. They finished their work in one day and set up fans and dehumidifiers. Chris came by that afternoon and the following day and was available by phone to answer my many questions. Chris and crew made a very stressful experience much easier to handle. I would recommend them and will use them in the future.