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    5.0 (1 review)
    Closed 9:00 am - 10:00 AM

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    16 years ago

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    Pottery Barn

    Pottery Barn

    (172 reviews)

    $$$

    LINDY was especially great. She took the time to answer my questions, give me design advice, and…read morehelp me achieve my vision. When the price point is high, it's nice when the customer service meets that. I'm surprised by some of the bad reviews. I had a great experience. All of the sales associates were clearly busy with store-related work, but were quick to pause and assist when I had questions.

    I normally wouldn't even bother to post a one star review but today I received really terrible…read morecustomer service at the Walnut Creek Pottery Barn and completely understand why this store has a 2 star Yelp rating. The sales associate on the floor seemed like she was actively avoiding eye contact with me and my mom, until I said "hi" - which caused her to say "hi" but keep walking past us until I said we have question about the basket selection. She said "we have plenty of baskets, you can check online or ask the cashiers to pull up the website." ???? I noted there wasn't much selection on their shelves and asked if what they had on the floor was all there was in store (yes). No wonder brick and mortar retail is dying - I'd much rather go to West Elm, CB2 or Crate and Barrel at this price point. I didn't catch the associate's name but she was an older brunette lady. The cashier (Sofia) similarly made us feel unwelcome - "what can I do for you?" (NOT in a friendly way) when I was standing in line holding my purchase, ready to check out. Is it not obvious when customers are ready to pay? I wonder if she was condescending because it was a sale item. Won't be returning to this location and sours me on buying anything from Pottery Barn in general. Train your salespeople, alternatives are abundant.

    Colored Threadz - homedecor - Updated May 2026

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