Disappointing experience…read more Not a good experience Purchased an expensive wool and viscose area rug that was recommended by one of their designers. They neglected to inform me the material the rug is made of cannot be professionally cleaned. If it is cleaned it will never look as good as it did when it was new, and the overall quality will deteriorate much faster compared to a wool or synthetic rug. Evidently the viscose shrinks and the rug can shrivel. I found this out today when I scheduled professional carpet cleaners to come out to clean it. They refused to clean the rug. I have pets and the designer knew this. If I had known this I would have NEVER purchased the rug. I have also experienced issues with communication. I purchased a painting that ended up not working for me and asked if they had recommendations on where I could resell it. I never got a reply.

Thank you, Shannon! She has been a huge help. Over the course of a few months, we bought a new…read moredining set (Saloom brand); a new sofa, swivel chair/ottoman (Robin Bruce/Rowe) and a lovely new bedroom wool rug (Jaipur Living brand). I'd been putting off these purchases for about two years, because the thought of figuring out West Elm, Crate and Barrel, vs. online-only retailers was so daunting, and I wasn't looking forward to spend money on stuff that could be a total dud. Pros: -- Saves a TON of time. I had already spent hours on websites with no idea what I really wanted. I took a few ideas from Instagram, pics of our actual spaces to Shannon, and in a few days, she narrowed it down to 2-3 amazing options that totally fit our requirements and budget. (She was VERY respectful about budget- she was frank about what spending less or more money would get us, and was honest about what budget was realistic or not, and for stuff that was over budget, provided great cheaper options) -- **If you can afford West Elm et al, you can afford Countrywood** and get even more bang for your buck in terms of quality. I'm sitting on COMFY GORGEOUS DOWN-FILLED COUCH CUSHIONS as I write this for the same price as a sofa with a thin piece of latex cushion from Article. -- Great, expert advice so you get colors, materials and construction that actually makes sense for your life, not just whatever is cool on Instagram Cons: This is actually more of an FYI. They work with a lot wholesale-only furniture brands that only sell through decorators/retail, and anything custom will take a few months(!!!) especially because of COVID. Shannon does know which options are easier/faster to get, but if you really fall in love with a certain piece, be prepared to wait. But honestly, I've read online reviews of people ordering West Elm for a chair, and it taking MONTHS with NO actual updates. In my case, I emailed Shannon, she calls the factory, and I got shipping updates by the next business day.

I mistakenly dropped into West Elm during the SF Giants fanfest, however the space itself was…read morefairly easy to navigate and I liked that they had several doors that you could enter through if there was crowding. I specifically came for their green guard gold furniture, and was disappointed to find that the green guard gold certification is not listed on the tag. There's also very little cell reception in the space so none of their QR codes would load. I ended up doing additional research and after only feeling partially interested in their desk designs I decided to go with a different company as I wanted a plain desk with no drawers or storage and they had little to nothing in that category. The service at this location was slightly standoffish and not particularly helpful, but some of the items were quite pretty. Especially since the quality was much higher than that of Pottery Barn, easily. All in all, it was a well laid out showroom and I loved their Acorn color, but their current designs just weren't for me.

If I had a choice I would give -500…read more The problem is with their 'white glove' delivery service. Absolutely ripe off. Don't understand what exactly white glove delivery means !? Feels like red carpet service when we get to know this for the first time. I was Infact expecting some national guards to come and greet me like red carpet. Non sense!!! The patio furniture was delivered without side tables . And the side tables were delivered with UPS who just left it at doorstep only to realise I have to assemble it myself. The charges $400 fee just for shipping and assembly for $3k order. I think this is ridiculous!!! Please close down you don't deserve to be in business!!!

We had a great experience with Ilya and his team at Status Wood. We had a very large built in…read morebookshelf made. I was nervous taking on a large project as a new homeowner. Ilya made me comfortable with the process and was quick and responsive to all my questions. He gave me pricing options to stay within my budget. The project was complete within a few weeks. The finished product is beautiful.

Let me start by saying that StatusWood does very nice work and Ilya is a very nice guy. But the…read morepricing here is ridiculous, and the communication and timelines are pretty bad. We never knew where the status of our project was (Status: the irony). We had to constantly check in and drive the process. Even got our "finished" product for our thousands spent and it wasn't even finished.

Awesome place, room after room of vintage decor and furniture, reasonable prices. Super authentic…read morepieces, hard to find amazing original. It will take you back in time.

I've been a customer of Hudson's Estate Sales for many years and I'm thrilled they've opened a…read moreretail store. The stock is good and moves quickly. Prices are excellent - close to wholesale. Really impressive in the crazy Bay Area market.

I made an appointment to visit their showroom in San Ramon over the weekend. They have a variety of…read moreoptions to choose from. I eventually settled for a horizontal bed as my ceiling was not tall enough for a vertical one. It took around 2 months to schedule installation. They came over and installed it on time as promised. After a few weeks, the bed started squeaking, which was very annoying at night. They came over and took a look. They immediately noticed the issue was related to the cardboard under the mattress. They replaced it with a plywood and the issue was gone. I'm still not too sure why they didn't install the bed with plywood from the beginning to save us a few squeaky night sand themselves two trips to my house to solve the issue.

This cabinet bed is a functional addition to our office. It allows us to have usable space in the…read moreroom and an extra comfy bed when guests arrive. The design is so attractive and the cabinet is well built. We utilized the concierge service so it was brought into the house and set up so easily (with no extra packaging to get rid of). We are very happy with our purchase and highly recommend Wall Beds n More!

Overall, I appreciate the food and drink section of this location. It's usually well stocked and I…read morecan find some unique food and coffee-type gifts under $10. I can generally get through the checkout process quickly, which I can really appreciate after going to other locations that had lines wrapping around the store. My only gripe is the overall messiness of the store. I often need to step gently through the aisles because there is just too much stacked on shelves and I get nervous that I might knock something over. It's an ADA nightmare. Despite this, it's still my favorite location due to proximity and fast checkout.

I came in the browse. Didn't end up buying anything. There is lots snacks and items for your…read morehome. I saw many bed sheets and comforters on sale. I come here from time to time when I am in the area.

I went to this location a few days ago to buy some supplies to go with my DeLonghi BCO430…read more(all-in-one) espresso machine. Wow. If I wasn't on a work break, I could probably spend quite some time in there! I found some Illy whole bean decaf espresso easily, as it was right in front of the espresso machines. It was a bit of a challenge for me to find a basic steaming pitcher, because it was out of sight standing near the espresso machines towards the back of the store. I had to look on the opposite side of a round-table display to find a lone, random steaming pitcher. It was next to things that did not seem related. The whole display seemed like a hodgepodge. The prices are not cheap, but I've come to expect that from Williams Sonoma. Illy coffee prices tend to be on the higher side to begin with, but if I'm spending time trying to perfect my espresso making technique, I did not want to try using anything stale. The espresso beans are glossy and smell delightfully chocolatey. Although I could probably find a cheaper steaming pitcher elsewhere, I wanted something sturdy that doesn't contain lead. My total for both was $42.14. As I made my way to the register to pay, I tripped on a wire shopping basket that someone had left on the floor. I'm glad that I did not fall, but I did do a great job embarrassing myself and making a lot of noise. It would be great if the staff had picked it up before I happened to stumble on it while trying to figure out which side of the box-shaped cash wrap register area was open for me to make my purchases. Despite having my wedding registry through their website, my number and email were not saved in the system to make a purchase. I'm glad to have an account with the store now to make things go smoother if I ever need to make a return. But so far, I'm very happy with my delicious decaf espresso and lightweight steaming pitcher.

We bought dishes in store, but they were out of stock so they shipped the dishes to our…read morehouse...with a $130 shipping fee that they failed to mention. Apparently I could have had shipped to store & just picked up. The sales lady said if we had any issues to just come back to the store & they would take care of it. We received the dishes on 6/9, with a box of plates being broken. I printed out the return label for the store & brough them back so the store could get the plates shipped. I called yesterday to check on where the replacements were (just about a month later) and they said they were on the way. TODAY I get a shipping confirmation that the plates are NOW shipped, to the wrong address and I was charged again. I'd suggest looking in store for the things you might want to buy & go straight to the website for purchase.